Troubleshooting the Adaptive Agent
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Troubleshooting the Adaptive
Agent
The following section provides solutions to the problems you might encounter while working with
the ZENworks Adaptive Agent:
“Satellite menu is not displayed in the left navigation pane of the ZENworks Adaptive Agent
page” on page 165
“Unable to use rights-based authentication to remotely manage a device” on page 165
“Unable to launch a terminal session with a Citrix Server that has ZENworks Adaptive Agent
installed” on page 166
“The ZENworks Adaptive Agent Policies page does not display the correct status for the DLU
policy” on page 166
“The partial or the general refresh of a terminal server might cause high usage of system
resources and take considerable time to refresh the server” on page 166
Satellite menu is not displayed in the left navigation pane of the ZENworks Adaptive
Agent page
Source: ZENworks 10 Configuration Management; ZENworks Adaptive Agent.
Explanation: When you promote a device to Satellite through ZENworks Control Center,
the configured Satellite role is added to the device. However, when you
double-click the icon, the Satellite menu is not displayed in the left
navigation pane of the ZENworks Adaptive Agent page.
Action: Refresh the managed device (In the notification area of the device, right-click
the icon, then click
Refresh
).
Unable to use rights-based authentication to remotely manage a device
Source: ZENworks 10 Configuration Management; ZENworks Adaptive Agent.
Explanation: When you use rights-based authentication to remotely manage a device, the
following error is logged on the device:
Rights Authentication failed. An internal error occurred
while communicating to ZENworks Management Daemon. Contact
Novell Technical Services.
Possible Cause: ZENworks Adaptive Agent is not installed on the device. Only Remote
Management service is installed on the device.
Action: Install ZENworks Adaptive Agent on the device. For more information on
installing the ZENworks Adaptive Agent, see “
Installing the ZENworks
Adaptive Agent
” in
ZENworks 10 Configuration Management Administration
Quick Start
.
