Sentinel 6.1 Rapid Deployment Troubleshooting Checklist
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Is SDM being used to maintain the partitions and archive/delete the partitions to make
more room in the database?
Using SDM what is the current partition? Is it P_MAX?
7
Inspect whether the product environment settings are correct.
Verify the sanity of User login shell scripts, environment variables, configurations, java
home settings.
Are the environment variable set to run the correct jvm?
Verify the proper permissions on the folders for the installed product.
Check if any cron jobs are setup causing interference with our product’s functionality.
If the product is installed on NFS mounts, check the sanity of NFS mounts & NFS/NIS
services.
8
Is there a possible memory leak?
Obtain the statistics on how fast the memory is being consumed and by which process.
Gather the metrics of the events throughput per Collector.
Run the prstat command on Solaris. This will give the process runtime statistics.
In Windows you can check the process size and handle count in task manager.
This issue, if not resolved, is now ready for escalation. Possible results of escalation are:
Configuration file changes
Hot fixes or patches to your system
Enhancement request
Temporary workaround.
Summary of Contents for Sentinel Rapid Deployment 6.1
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