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or
Dial
4357 (HELP)
or
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to speak to a Northland Training Representative
ANSWER CALLS
TO ANSWER INCOMING CALL:
Press
TALK/ANSWER
key or
ACCEPT
Softkey.
TO SILENCE THE RINGING CALL:
Press
SILENCE
Softkey.
TO ANSWER A SECOND CALL AND PLACE FIRST CALL ON HOLD:
Scroll to new call.
+
Press
ACCEPT
Softkey
TO SWITCH BETWEEN CALLS:
Press
SWAP
Softkey
PLACE CALLS
TO PLACE A CALL:
Enter number and Press T
ALK/ANSWER
Key
TO PLACE A SECOND CALL:
+
Press
NEW CALL
Softkey
+
Enter number
+
Press
TALK/ANSWER
Key
NAVIGATE A CONNECTED CALL
DISCONNECT A CALL
TO DISCONNECT FROM A CALL:
Press
POWER/OFF
Key
PLACE A CALL ON SPEAKER
TO PLACE A CALL ON SPEAKER:
Press
SPEAKER
Key
TO TAKE A CALL OFF SPEAKER:
Press
SPEAKER
Key
MUTE/UNMUTE A CALL
MUTE:
Press
MUTE
Key. Display will indicate call is muted.
UNMUTE:
Press
MUTE
Key again
CALL PROCESSING
TRANSFER A CALL
TRANSFER:
Connect your call to someone else (with call on line)
ANNOUNCED
+
Press
NEW CALL
Softkey
+
Enter number or press
DIRECTORY
Softkey
+
Press
TALK/ANSWER
Key.
+
Wait for party to answer and announce call.
+
Press
OPTIONS
Softkey.
+
Select
CALL TRANSFER.
+
Scroll down to held call.
+
Press
TRANSFER
Softkey.
+
TO RETURN TO CALLER:
Press
END
Softkey.
BLIND
+
Press
OPTIONS
Softkey.
+
Select
TRANSFER
(call holds).
+
Enter number or press
DIRECTORY
Softkey.
+
Press
TRANSFER
Softkey.