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When you are a member of a group (Hunt group or iACD), your account phone is programmed to ring when a choice is made from an
automated attendant or when the hunt group number is dialed. You may be required to log in to the hunt group to receive calls. Your
telephone will be programmed with a Hunt Group or ACD Key. You will also see additional commands related to group functionality.
HUNT GROUPS
LOG IN/OUT
+
Tap the ACD / HUNT GROUP Key.
This will show you the groups you are a member of and whether you are
logged in or out of the group. (See below).
+
Your current state appears at the top of the screen.
+
Tap MY STATUS to change your state if you use “States” or reason codes
as part of an ACD Group. (See the iACD Agent User Manual for more
information).
+
Tap MORE to see the following additional group options.
DETAIL: Displays calls average wait time, number of callers waiting, how
many members are logged in and your log in status. (See below).
MEMBER: Displays the members of the group and their log in status.
(See below).
+
Tap MY STATUS to view and change your state. (See the iACD Agent User
Manual for more information).
ACD/HUNT GROUP SCREEN
MY STATUS SCREEN
DETAIL SCREEN
MEMBER SCREEN
IMPORTANT
IF YOU ARE A MEMBER OF AN iACD GROUP, REFER TO THE iACD AGENT USER MANUAL AT
Current Status
More
My Status
