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When you are a member of a group (Hunt group or iACD), your account phone is programmed to ring when a choice is made from an 
automated attendant or when the hunt group number is dialed.  You may be required to log in to the hunt group to receive calls.   Your 
telephone will be programmed with a Hunt Group or ACD Key.  You will also see Softkeys related to group functionality.  

HUNT GROUPS  

LOG IN/OUT

           

7

Need support? Connect with us at 

www.northland.net/support

 

or 

Dial 

4357 (HELP)

 or 

315-671-6262

 to speak to a Northland Training Representative

ACD or Hunt Group

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 Press the ACD / HUNT GROUP Key.  

   This will show you the groups you are a member
   of and whether  you are logged in or out of the 
   group.  (See below).

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 Press the MY STATE Softkey to change your state if 

   you use “States” or reason codes.  (See the iACD 
   Agent User Manual for more information).

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 Press the MORE Softkey to see additional Softkey

   commands, such as MENU and HISTORY.

My State

More

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 Scroll to the applicable group and press the LOGIN Softkey to log in.  

   When you are logged in to a group, the Softkey will read LOGOUT.

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 Your current “State” is displayed at the top.  

   Press the MY STATE Softkey if you use “States” or reason codes to 
   change your state as part of an ACD Group.  (see the ACD Agent User 
   Manual for more information).

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 Press the MORE Softkey to see the following additional group options.  

   DETAIL: Displays calls average wait time, number of callers waiting, how
   many members are logged in and your log in status.  (See below).
   MEMBER:  Displays the members of the group and their log in status.  
   (See below).

ACD/HUNT GROUP SCREEN

State

MY STATE SCREEN

DETAIL SCREEN

MEMBER SCREEN

IMPORTANT

IF YOU ARE A MEMBER OF AN iACD GROUP, REFER TO THE iACD AGENT USER MANUAL AT 

WWW.NORTHLAND.NET/SUPPORT

Summary of Contents for YEALINK T54W

Page 1: ...YEALINK T54W SIP PHONE PHONE VOICEMAIL USER MANUAL...

Page 2: ...CALL PARK HISTORY CONTACT LISTS USING REDIAL HISTORY TO MAKE CALLS CONVENIENCE FEATURES PAGING CALL PICK UP DO NOT DISTURB CALL FORWARD HOT DESK RINGS AND INDICATORS INTERNAL AND EXTERNAL RINGS ADJUST...

Page 3: ...r network does not provide Power Over Ethernet P O E a separate power supply will accompany your phone KEY HEADSET Plug your head set into this port Need support Connect with us at www northland net s...

Page 4: ...is in use MESSAGE KEY Access your voicemail HOLD KEY Places a call on an exclusive hold Resumes a held call REDIAL KEY Displays a list of recently called numbers and allows you to redial from the list...

Page 5: ...ringing There are new voicemail messages The phone entered power saver mode LINE KEY LED The Line Key LED on the display where you see your Subscriber telephone number indicators Solid green Fast fla...

Page 6: ...plays the phone s default subscriber account and phone status icons 2 Line Keys Used to make and receive telephone calls 3 Intercom Key Opens the speaker of another extension to speak handsfree 4 Line...

Page 7: ...ceived answered Calls 4 Message Displays message information not content and access the voicemail system 5 USB Gives USB information when a USB is in use in the phone 6 User Mode Used by the system ad...

Page 8: ...oftkey TO SEND RINGING CALL TO VOICEMAIL Press the REJECT Softkey TO FORWARD TO ANOTHER SUBSCRIBER Press the FORWARD Softkey enter the extension number and press FORWARD again 6 Need support Connect w...

Page 9: ...or reason codes See the iACD Agent User Manual for more information Press the MORE Softkey to see additional Softkey commands such as MENU and HISTORY My State More Scroll to the applicable group and...

Page 10: ...l 99 and enter the EXTENSION Number Press the TRANSFER Softkey again immediately 8 NAVIGATING A CONNECTED CALL SPEAKER Press to make or answer any call without lifting the Handset TO SWITCH TO SPEAKER...

Page 11: ...ted to the call TO RETRIEVE ON SPEAKER Press the Applicable Park Key NOTE If parked call is not retrieved within a preprogrammed number of seconds the call will Callback to the phone it was parked fro...

Page 12: ...nightly reboot EXTENSIONS All extensions in your business group TO PROGRAM Press the CONTACTS Softkey Scroll to and select the list you want to add the contact to Press the OPTION Softkey Scroll to a...

Page 13: ...reboot you will see a LOGIN Softkey Press the LOGIN Softkey and enter your 10 digit Subscriber number and your EAS Password When the phone comes back up you will be logged in Use the LOG OUT key to l...

Page 14: ...RINGS INDICATORS The BASIC SETTINGS Icon on the MENU Screen consists of four areas of information Status Features Basic Settings and Advanced Settings see below Most of these settings are self explan...

Page 15: ...KEYS If you have keys on your Yealink Phone that are programmed as Busy Lamp Fields BLF for other users the following indi cators appear to indicate the user s status If you have an Expansion Module s...

Page 16: ...rom your office or phone for meetings vacation etc You can turn off message acceptance when using the extended absence greeting System will remind you the extended absence greeting is playing SYSTEM G...

Page 17: ...to see the date time and duration of the message and view other options such as CALL and DELETE Softkeys Scroll to and select MARK AS NEW to keep the message as new after you have listened to it If y...

Page 18: ...otifications message waiting indicator email notifications and phone notifications Press 6 for Additional Settings Check the Operator number or turn Marketing broadcasts on off Press 0 to hear helpful...

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