YOUR VOICEMAIL
VOICEMAIL:
The voicemail system is voice prompted with easy to follow instructions and commands.
FIRST TIME VOICEMAIL SET UP
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Dial *99.
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Enter your 10 digit subscriber number and press #.
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Enter the EAS Pin that you were given by your System Administrator.
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Follow the audio instructions to create a password, record your name + record your personal greeting.
NOTE:
The above steps can also be completed in CommPortal. This is an important part of identifying you in the system.
There are multiple greeting types available for you to choose from:
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PERSONAL GREETING: Plays to everyone that calls you
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EXTENDED ABSENCE: Plays when you will be away from your office or phone for meetings/vacation, etc.
You can turn off message acceptance when using the extended absence greeting.
System will remind you extended absence greeting is playing.
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SYSTEM GENERATED: A synthesized greeting that’s set up to include your phone number or recorded name.
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BUSY: Plays when you have active calls on all available lines.
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OUT OF HOURS: Can be set to play outside of your normal business hours, weekends and holidays.
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FORWARDED TO VM: Plays when you have your phone set to forward to voicemail.
NOTES:
Through the Self Service CommPortal, you are able to:
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Use a wizard to set up your voicemail for the first time.
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Record and change greetings.
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Choose your voicemail to email options.
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Change your login for voicemail so you’re not required to enter your mailbox and pin each time you press the VM Softkey.
Need support? Connect with us at
or
Dial
4357 (HELP)
or
315-671-6262
to speak to a Northland Training Representative
