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Auto Attendant / 67

P0881596 Issue 02

Compact ICS 4.0 System Coordinator Guide

Changing the language used by System Answer and CCR

The programmed greetings used with the auto attendant
features are available in three languages. You can change
which language that callers hear, or program the system to
play greetings in a second language.

If you record your own greeting, that custom greeting is the
one that is played regardless of the language choice.

You need the programming template found at the front of this
guide. See ‘‘Getting started with Norstar’’ on page 1 for more
information.

1. Press

ƒ••¤flfl‹››.

2. Press

¤‹fl›fl (the default System Coordinator

password). The display shows

Terminals&Setsˆ

.

3. Press

“ twice.The display shows

System

prgrmingˆ

.

4. Press

≠, ‘, and ≠. The

display shows the setting for the attendant telephone.

5. Press

‘. The display shows

Languageˆ

.

6. Press

≠. The display shows the first language

used in greetings.

7. Press

CHANGE

to select a language:

English

,

French

or

Spanish

.

8. Press

‘. The display shows the second language

that callers hear. Press

CHANGE

to select a different

language or

NONE

.

p0881596.book Page 67 Wednesday, November 18, 1998 4:50 PM

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Summary of Contents for Compact ICS 4.0

Page 1: ...norstar P0881596 Issue 02 Printed in Canada Norstar and Meridian are trademarks of Northern Telecom Copyright Northern Telecom 1998 Compact ICS 4 0 System Coordinator Guide p0881596 book Page 1 Wedne...

Page 2: ...p0881596 book Page 2 Wednesday November 18 1998 4 50 PM...

Page 3: ...a system speed dial 15 Changing the name of a telephone 18 Changing the name of a line 20 Making changes to Call Forward No Answer 21 Making changes to Call Forward on Busy 23 Making Changes to Do No...

Page 4: ...unk Answer 38 Answer buttons 38 Creating a Conference Call 39 Disconnecting one party 40 Independently holding two calls 41 Putting a conference on hold 41 Splitting a conference 41 Removing yourself...

Page 5: ...g Again 59 Auto Attendant 61 System Answer 61 Custom Call Routing CCR 62 CCR groups 63 Direct extension dialing 63 Customizing System Answer and CCR 64 Turning System Answer on or off 65 Turning CCR o...

Page 6: ...d adding System Speed Dials 82 Adding or changing User Speed Dial 82 Using Saved Number Redial 84 Saving a number 84 Dialing a saved number 84 Preventing a telephone from using Saved Number Redial 84...

Page 7: ...a telephone on or off 104 How Line Redirection is different from Call Forward 106 Using Line Redirection 106 Communicating in the office 109 Paging 109 Making a page announcement 109 Activating and de...

Page 8: ...n does using Button Inquiry 127 Making the display darker or lighter using Contrast adjustment 128 Changing the language on the display 128 English 128 French 128 Spanish 128 Programming a feature cod...

Page 9: ...phone features 159 Installing Norstar telephones 159 Naming a telephone or a line 161 Moving telephones 161 Stopping calls from ringing at your telephone using Do Not Disturb DND 162 Stopping calls 16...

Page 10: ...178 Group 4 fax 178 Remote LAN access 178 Leased line backup 178 LAN to LAN bridging 178 Internet and database access 179 Using System features 181 Using alternate or scheduled services 181 Preventing...

Page 11: ...using Link 196 Pause 197 Long Tones 198 Programmed Release 198 Run Stop 199 Wait for Dial Tone 199 Using pulse dialing for a call 200 Using your Norstar system from an external location 200 Controllin...

Page 12: ...he alarm telephone 211 Reporting and recording alarm codes 211 Testing the telephone 211 Testing the telephone display 212 Testing the telephone buttons 213 Testing the speaker in the telephone handse...

Page 13: ...se basic steps you can move on to the many other features described in the second section of the guide and refer to the first section only from time to time You can look at the contents page for an ov...

Page 14: ...uires a system coordinator password A basic programming password is available to allow individuals other than the system coordinator to make changes without giving access to sensitive programming capa...

Page 15: ...re doing programming See The programming overlay on page 6 When you use a telephone for programming it is taken out of service This means it is unable to receive or make calls and the call forward fea...

Page 16: ...4 0 System Coordinator Guide P0881596 Issue 02 The next illustration numbers the buttons that are used for both day to day communication and programming on the M7310 8 7 9 5 2 3 1 4 4 6 p0881596 book...

Page 17: ...It s also used for entering numbers and letters when you re programming Display Shows instructions for everyday calling as well as for programming Display buttons Have a variety of uses The current us...

Page 18: ...t of this guide that shows the directions the four buttons take you when programming Placing the programming overlay Heading Back Next Show Norstar Programming Overlay Heading Back Next Show Norstar P...

Page 19: ...call services on and off For more information see Using passwords on page 187 Terminals and sets Customize the many features used by telephones You can change where a call is forwarded give a telepho...

Page 20: ...all log password Time and date Change the time date or both System programming Change the settings for the System Answer that handles the overflow when the attendant set is busy and Custom Call Routin...

Page 21: ...Ring type 1stDisplay Called ID Fwd to Fwd delay Fwd no answer Fwd on busy DND on busy Handsfree HF answerback Pickup grp Page zone Paging D Dial Priority call Hotline Aux ringer Allow redirect Redire...

Page 22: ...Sched 5 Sched Sched 6 Sched Night Sched Evening Sched Lunch Sched Sched 4 Sched Sched 5 Sched Sched 6 Ringing service Restrn service Routing service Call Log pswds Progrmng pswds Services Sys speed d...

Page 23: ...buttons or Press Press It s the same as pressing flfl Press fl fl Press RETRY to re enter the password if it is entered wrong The display shows the first of the seven headings available for administr...

Page 24: ...amming changes have not taken effect yet Items disappear from the list as they are updated Record any changes you make in the Norstar Programming Record If there is a problem with the system the insta...

Page 25: ...erations see either the Table of Contents or the Index Changing the time and date on the display Entering letters and numbers using the dial pad Press Press fl which is the same as Press or fl fl The...

Page 26: ...E and OK to select p m Press NEXT Press CHANGE Press the dial pad buttons to enter the minutes If you are only changing the time and not the date press to end your session In this example you are chan...

Page 27: ...ding or changing a system speed dial You program a speed dial on your Norstar so that anyone in your office can dial a frequently used number using a two digit code Press CHANGE Press the dial pad but...

Page 28: ...d or change the telephone number Press Press flfl Press fl fl Press three times Press Press You can pick any system speed dial code between 01 and 70 Press Press CHANGE Use the dial pad to program the...

Page 29: ...er and not n s as shown here Press OK Press Press CHANGE to see your options Use prime line a specific line for example Use line 01 a line pool for example Pool code 71 or Use routing tbl Stop pressin...

Page 30: ...hat has the first letter of the name until the display shows the letter you want Press Use the dial pad and until you have the entire name The name can be up to 16 characters long including spaces Pre...

Page 31: ...hows if you don t change it Press CHANGE Decide what name you want to give to the telephone number Press the telephone s numeric dial pad button that has the first letter of the name until the display...

Page 32: ...telephone or press twice to return to the Terminals and Sets heading Press Press flfl Press fl fl Press Press Enter the three digit number of the line you want to name In this example it s line 002 T...

Page 33: ...the display shows the letter you want Press Use the dial pad and until you have the entire name The name can be up to 7 characters long including spaces Press to use the name you have entered Press to...

Page 34: ...appears on the display Press Press Press Press CHANGE and enter the internal number where you want the calls to be sent In this example it s 21 You can press CLR to change the destination back to Non...

Page 35: ...Norstar set is a member of a Hunt Group the Call Forward no answer feature is overridden and the Hunt Group call continues to ring until the hunt time has expired For more information on Hunt Groups s...

Page 36: ...21 You can press CLR to change the destination back to None Press to end your session You can press to continue programming capabilities for this telephone or press three times to return to the Termin...

Page 37: ...een given a name it appears on the display Press Press Press twice Press CHANGE to turn the feature on A second press turns it off again Press to end your session You can press to continue programming...

Page 38: ...call The DND on busy feature overrides the Hunt Group For more information on Hunt Groups see Programming Hunt Groups on page 147 Redirect calls coming in on a line See Turning on Line Redirection on...

Page 39: ...mation on Hunt Groups see Programming Hunt Groups on page 147 Answering an incoming call There are three indications of an incoming call ringing a line button flashing and a message on the display You...

Page 40: ...or equal lengths of time There is an incoming call on the line Flashing on and off more quickly You have placed a call on hold Flashing on for longer than off Someone else has put a call on hold on th...

Page 41: ...hone and direct dial telephone for the lines and telephones it serves The person at telephone 21 has forwarded a call to you using Do Not Disturb The system has transferred a call to you from a teleph...

Page 42: ...ur CAP module If your installer has programmed the CAP module to be the central answering position for your system you can move external lines onto the CAP module by using See Moving line buttons on p...

Page 43: ...ll on hold and no other active call Release button Pressing ends a call You do not have to put the receiver down also ends feature programming While you are on a call do not press to end a feature you...

Page 44: ...on your display and you press you see only the line number or line name To use logging features with Call Display see Using Call Log on page 119 Using Call Information for a particular call Call Infor...

Page 45: ...play and you press you see only the line number or line name Displaying Call Information for a call on hold 1 Press The display reads Select a call 2 Select the line on hold Information about the call...

Page 46: ...a call Depending on the services you subscribe to Call Display information may contain up to three parts the name of the caller the number of the caller or the name of the line in your Norstar system...

Page 47: ...r of the ringing telephone Call Pickup cannot be used to answer private lines To use Call Pickup Directed Pickup the telephone must be ringing If for example the auxiliary ringer is ringing but the ca...

Page 48: ...prime line and finally calls on internal lines Changing a telephone s pickup group Telephones can be put into and taken out of pickup groups You need the programming template found at the front of th...

Page 49: ...led by your installer or customer service representative You are already connected to the telephone that made the call you are trying to pick up This can happen if you are on a call to a co worker you...

Page 50: ...eous call to come in on the same line The same is true for boss B and boss C When incoming call traffic becomes high the calls can then be routed to a Hunt Group to optimize call handling For more inf...

Page 51: ...tercom buttons if they are available Creating a Conference Call You can talk to two people at once 1 Make sure you have two calls one active and one on hold 2 Press 3 Press the appropriate button to r...

Page 52: ...7324 telephone 1 Press the line button of the call that you want to disconnect The call that you want to keep is automatically put on hold 2 Press The call is disconnected 3 Press the line button of t...

Page 53: ...ess 3 Take the other call off hold Putting a conference on hold You can put a conference on hold allowing the other two people to continue speaking to each other by pressing You can reconnect to the c...

Page 54: ...supervised line or the call is disconnected Displays You are trying to add a fourth party to your conference call or to join two conferences together Release one call from the conference before adding...

Page 55: ...s Using Handsfree Mute The ability to use Handsfree has to be turned on or off for each telephone The type of Handsfree can be changed See Changing Handsfree for a telephone on page 46 You must turn o...

Page 56: ...to your telephone press a line button The telephone s internal microphone and speaker are automatically turned on 2 Dial your call 3 Speak normally Muting Handsfree 1 Press to switch off the telephon...

Page 57: ...our caller s speech To prevent a possible echo keep the area around your telephone free of paper and other objects that might screen your microphone Turning down the microphone s volume press the left...

Page 58: ...ice 5 Press three times 6 Choose a setting at Handsfree using the CHANGE button There are three ways to set Handsfree for an individual telephone Handsfree is not available to the telephone You can ma...

Page 59: ...r a voice call without lifting the receiver It is always turned off for an M7100 telephone You can turn Handsfree Answerback on or off fora telephone that is programmed to use Handsfree You need the p...

Page 60: ...tone being heard Creating a conference by releasing privacy If a line is programmed with privacy you can turn privacy off to allow another person with the same line to join in your conversation and fo...

Page 61: ...wering a call you can quickly retrieve the call Pick up the receiver again or press within one second to be reconnected to your call The display shows the last call you made or the current call and th...

Page 62: ...50 Answering calls Compact ICS 4 0 System Coordinator Guide P0881596 Issue 02 p0881596 book Page 50 Wednesday November 18 1998 4 50 PM...

Page 63: ...prime line Press a line button and dial to talk without the receiver and if Automatic Handsfree is assigned to your telephone Use one of the features that make dialing easier See Time savers for maki...

Page 64: ...y call You have dialed a number but the least expensive route that the system is programmed to use is busy Unless you release the call it goes through on a more expensive route The last number you dia...

Page 65: ...The telephone you have called is on another call Press LATER to use the Ring Again or Message features The call you are trying to make has been restricted in programming A possible reason is time of...

Page 66: ...system each one giving you access to a different set of external lines It is one way of sharing lines across telephones in a system Your installer or customer service representative programs the line...

Page 67: ...n The indicator turns off when a line becomes available Making calls from an ISDN terminal ISDN terminals do not have line keys or intercom keys as do Norstar telephones To make an outgoing call from...

Page 68: ...rk if your telephone has no prime line or if your prime line is in use Telephones connected to an analog terminal adapter ATA cannot use Automatic Dial Using Pre dial Pre dial allows you to enter a te...

Page 69: ...the call For information on blocking calls see Stopping calls on page 162 If the person does nothing the priority call feature puts their active call including conference parties on Exclusive Hold an...

Page 70: ...ed to place a priority call to another Norstar telephone The person you called has blocked your call Try to call later The party you are calling has eight seconds to decide whether to accept or reject...

Page 71: ...ls any previous Ring Again requests at your telephone Canceling Ring Again Press to cancel a Ring Again request Displays Tip The Ring Again feature cannot be used when calling a Hunt Group DN For more...

Page 72: ...60 Making calls Compact ICS 4 0 System Coordinator Guide P0881596 Issue 02 p0881596 book Page 60 Wednesday November 18 1998 4 50 PM...

Page 73: ...and CCR Consult your Customer Service Representative to determine whether or not your system has the capability to record customer greetings System Answer The System Answer feature simplifies the job...

Page 74: ...ur salespeople press 4 enter an internal telephone number a fast way for regular callers to reach someone directly access remote features reach an attendant by pressing a single digit a way to transfe...

Page 75: ...orward on Busy the Call Forward feature code and Callback programming Be sure to keep this in mind when programming the telephones in your CCR groups When a call that was handled by CCR rings at your...

Page 76: ...For pre recorded greetings decide which language is to be used to greet callers If you want two languages decide which is heard first Write down the greetings or scripts that you want to record as the...

Page 77: ...t telephone attendant set 1 Press The display shows the current status of System Answer 2 Press CHANGE or and enter the System Coordinator password or Basic password the default passwords are fl fland...

Page 78: ...e Programming allows you to choose a telephone to be the attendant telephone attendant set External calls that go unanswered at this telephone are handled by System Answer You need the programming tem...

Page 79: ...ramming template found at the front of this guide See Getting started with Norstar on page 1 for more information 1 Press flfl 2 Press fl fl the default System Coordinator password The display shows T...

Page 80: ...shows System Answer 6 Press 7 Press CHANGE until you see the appropriate number of rings between 1 and 12 If the system is busy answering calls the line rings until System Answer can retrieve the call...

Page 81: ...CCR tells a caller to press a number to reach a group of telephones You add or remove telephones from these groups CCR groups in programming You need the programming template found at the front of th...

Page 82: ...r and CCR features that use that greeting are affected Incoming calls at the attendant telephone hear the System Answer greetings Lines that are set up to be answered by CCR hear a different set of gr...

Page 83: ...when you make your own recordings The pre programmed parts of the greetings are shown in italics System Answer on You have reached Bluebird Consulting All of our operators are busy If you know the ext...

Page 84: ...me to allocate to all greetings If you begin by recording a 15 second company greeting there are 81 seconds available for the remaining greetings 96 15 81 The maximum length of a single recording is 3...

Page 85: ...ar only the pre recorded greetings There are seven greetings to choose from three user greetings and four pre recorded system greetings System greetings are permanent and can never be erased FLASH mem...

Page 86: ...ility to record your own system greetings the display shows Auto att grtngs If you do not have the capability to record your own system greetings the display shows Change rec time Select yes to change...

Page 87: ...ed your recording 8 To continue recording greetings press NEXT then REC to record the next greeting 9 Press OK when you have completed your recording Example Our business hours are 8 a m to 5 p m Mond...

Page 88: ...groups The can be set up to make the system play the CCR greeting again Repeat If a digit is set to None it has no destination Using NEXT and CHNGE select the destinations for the remaining digits Tes...

Page 89: ...s If the power to your Norstar system is off for more than three days autodial numbers as well as some other system programming may be lost from the memory Adding an autodial button or 1 Press to prog...

Page 90: ...ne pool Using intercom as the line for Autodial If you press as the line for an external autodial number you must include a valid line pool access code or a destination code If line pool access codes...

Page 91: ...ou are entering is a destination code use external autodial Press the memory button you want to program Enter the number you want to program onto the button then press Enter the number you want to pro...

Page 92: ...guide See Getting started with Norstar on page 1 for more information 1 Press flfl 2 Press fl fl the default System Coordinator password 3 Press and enter the internal number of the telephone you want...

Page 93: ...he same restriction filters as regularly dialed numbers Your installer or customer service representative can program system speed dial numbers to bypass dialing restrictions Speed dial numbers may in...

Page 94: ...g or changing a system speed dial on page 15 Adding or changing User Speed Dial To add or change a User Speed Dial number on your telephone 1 Press 2 Enter a two digit code from 71 to 94 that you want...

Page 95: ...the line or line pool Otherwise enter the telephone number exactly as if you were dialing it normally When you are finished press If you want to program a line or line pool selection for this speed di...

Page 96: ...l records a maximum of 24 digits Dialing a saved number Press fl when you are not on a call If you have a programmed Saved Number Redial button you can use Button Inquiry to check the last number befo...

Page 97: ...y shows Restrictions 6 Press twice 7 Press twice The display shows Allow saved no 8 Press CHANGE to choose Y Yes or N No Displays You have saved a speed dial number that displays a name rather than th...

Page 98: ...86 Time savers for making calls Compact ICS 4 0 System Coordinator Guide P0881596 Issue 02 p0881596 book Page 86 Wednesday November 18 1998 4 50 PM...

Page 99: ...t to a call on hold by pressing the flashing line button of the held call Holding automatically If your line has been programmed with full autohold you can switch from one call to another and have you...

Page 100: ...ne Press or The line appears busy on all other telephones and the call cannot be picked up by anyone else in the office Displays Using Call Queuing If you have more than one call ringing at your telep...

Page 101: ...er press or JOIN You cannot use Last Number Redial Saved Number Redial a speed dial code Priority Call or Ring Again to dial the number for a transfer Depending on how a private network call is routed...

Page 102: ...e an incoming call on a disconnect supervised line While on a conference call you can remove yourself from the conference and connect the other two callers using the Transfer feature However if both o...

Page 103: ...n to whom you tried to transfer a call has Do Not Disturb active on their telephone Press JOIN to transfer the call anyway Press RETRY to transfer the call to someone else Press CANCL or the flashing...

Page 104: ...estrictions Complete the transfer in progress before you access a new feature answer another alerting call or select an outgoing line Your transfer cannot be completed for one of these reasons All the...

Page 105: ...which you camped a call did not answer the call The call has come back to you Press CALLBACK or the line button to reconnect to the call On the M7100 telephone just pick up the receiver A call you cam...

Page 106: ...codes consist of the Call Park prefix which may be any digit from 0 to 9 and a two digit call number between 01 and 09 For example if the Call Park prefix is 4 the first parked call is assigned Call P...

Page 107: ...roups on page 147 The person you were talking to has already parked your call You cannot park the same call You have attempted to use Call Park with no active call on your telephone If the call you wa...

Page 108: ...k generates a variety of displays Most occur after a set delay and are listed in the index Some occur immediately if the telephone to which you are directing a call is out of service or otherwise unav...

Page 109: ...s of how Forward on busy and Forward no answer are programmed If the telephone to which you forwarded your calls does not have the same external lines as your telephone the forwarded calls appear on i...

Page 110: ...irects unanswered calls to another telephone on your Norstar system For step by step instructions for changing Forward no answer see Change where a call goes when there is no answer on page 22 Line Re...

Page 111: ...tivated at your telephone For step by step instructions see Making changes to Call Forward on Busy on page 23 Line Redirection takes precedence over Forward on busy Calls that are redirected by Line R...

Page 112: ...ange Do Not Disturb on Busy on page 25 If you use DND on Busy the line indicator for an external incoming call flashes but your telephone does not ring Forward on busy takes priority over DND on Busy...

Page 113: ...al lines or only some of them Line Redirection takes precedence over the Call Forward feature If both features are active on a set incoming external calls on redirected lines are routed to the specifi...

Page 114: ...ter the telephone number to which you want to redirect calls by using one of the following methods Press an external autodial button Enter an external telephone number using no more than 24 digits the...

Page 115: ...umber of the telephone you want to program 4 Press twice 5 Press three times The display shows Allow redirect Tip The line chosen for redirecting calls on other lines can be used normally when it is n...

Page 116: ...password 3 Press and enter the internal number of the telephone you want to program 4 Press twice 5 Press twice The display shows Redirect ring 6 Press CHANGE to select Y Yes or N No Displays while r...

Page 117: ...ected that line Press or OVERRIDE to override the previous redirection and redirect the line as you want You can redirect calls only on individual lines Select the line to be used to redirect calls ou...

Page 118: ...You can answer the telephone if it rings while you are in the middle of programming Line Redirection but none of the Norstar call handling features are available until the feature times out If you nee...

Page 119: ...Be careful to avoid redirection loops If for example you redirect your lines to your branch office and your branch office redirects its lines to you you can create a redirection loop If these calls a...

Page 120: ...108 Forwarding your calls Compact ICS 4 0 System Coordinator Guide P0881596 Issue 02 p0881596 book Page 108 Wednesday November 18 1998 4 50 PM...

Page 121: ...se a page type Page types are through the telephone speakers internal page through an external speaker external page both internal and external combined page 3 If necessary choose a zone 4 Make your a...

Page 122: ...en times The display shows Paging 6 Press CHANGE to select the setting Y Yes or N No Creating page zones Each telephone can be assigned to one of three zones for receiving pages You need the programmi...

Page 123: ...mum number of seconds a page can last before it is automatically turned off Displays Tip Make sure that everyone who needs to make page announcements has a list showing which telephones are in which p...

Page 124: ...ses a message waiting list to keep a record of your internal messages and your external voice mail messages if you subscribe to a voice message service with visual message waiting indication Sending a...

Page 125: ...the message to The person s display reads Message for you Canceling a message you have sent 1 Press The display reads Cancel for 2 Enter the internal number of the person to whom you sent the message...

Page 126: ...ther than the programmed line exit your message list and dial the voice message center telephone number using normal dialing methods Removing items from your message list You can erase a message while...

Page 127: ...g to call from your message waiting list The line that you are trying to use is being used by the identified Norstar user You are viewing your message list The display shows the number and name of the...

Page 128: ...rough your messages You are trying to send a message to a user whose message waiting list is full You have tried to send a message but your telephone s list of sent messages is full Cancel one of the...

Page 129: ...ching the telephone Handsfree Answerback is not available to the M7100 telephone When someone makes a voice call to you simply start talking Your telephone s microphone picks up your voice Preventing...

Page 130: ...call cannot accept voice calls for one of the following reasons it is active or ringing with another call Call Forward is turned on Do Not Disturb is turned on Voice Call Deny is turned on it is not...

Page 131: ...e same feature is supplied by an ISDN service package that comes with calling line identification CLID Call Log creates a record of incoming external calls For each call the log could contain sequence...

Page 132: ...presentative programs each telephone with an appropriate number of spaces Call Log options You can select the type of calls to be stored in your Call Log Choose from four Autolog options No one answer...

Page 133: ...matically deletes the oldest Call Log item when a new call is logged Press fito enable autobumping Press fito disable autobumping Viewing your Call Log To view your log 1 Press The display shows the n...

Page 134: ...exit Making a call using Call Log You may find it helpful to place calls from within your Call Log The number stored for each call may vary depending on the type of call For example if the call was p...

Page 135: ...r digit password The display reads Repeat New 3 Re enter your four digit password The display reads Password changed which confirms that your password has been assigned To enter Call Log using your pa...

Page 136: ...reads New passwrd 3 Press or OK The display reads No pswd assigned which confirms that your password has been deleted Programming a telephone to log calls automatically Your installer or customer ser...

Page 137: ...calls you have received from the same caller This call was answered at another telephone 27 This call was logged manually This call was not answered There are one or more items in your message waiting...

Page 138: ...a particular line To find out if your external voice message service works with Norstar or if you have any problems with your service contact your voice message service provider No information is ava...

Page 139: ...Press or press VIEW or VIEW to view a number that is too long to fit on the display Press or OK when you are done The display shows the directory number of the telephone and the assigned name Press N...

Page 140: ...ephone model to another Changing the language on the display You can select the language used on the display of each Norstar telephone Norstar supports three languages English French and Spanish Butto...

Page 141: ...e memory button you want to program with a feature 3 Enter the appropriate feature code you want to assign onto the button The following feature codes cannot be programmed onto a memory button Long To...

Page 142: ...nd enter the feature code you want to assign to the button You cannot enter invalid codes You have programmed a button with a feature that was already programmed onto another button The feature has mo...

Page 143: ...e printed colored button caps in green or gray Some examples of pre printed button caps Identifying the telephones 1 Write the individual telephone numbers on the labels and attach them to the appropr...

Page 144: ...can have up to eight Intercom buttons They appear above the Handsfree Mute button at the bottom right hand position on your telephone the bottom button on the M7208 telephone Each telephone can have u...

Page 145: ...defaults for a system with two digit internal numbers DN 38 does not appear on any set or CAP module Tip The default Page button activates the General Page option fl Set 33 Set 21 Set 37 Set 25 Set 4...

Page 146: ...e since no telephone has an autodial button for itself The position that would be taken by the autodial button for itself is blank Template button assignments M7324 telephone button defaults Buttons w...

Page 147: ...splays Tip The default Page button activates the External Page option fl The two buttons you selected have exchanged position You have tried to move a line to a button that cannot be used as a line bu...

Page 148: ...your telephone in an open office 1 Press fl 2 Press or NEXT You hear the selected ring for two seconds 3 Repeat until you hear the ring you prefer then press or OK The button you are trying to move i...

Page 149: ...ced with the current time and date You can retrieve your message and call information by using the display buttons that appear on the second line of the display If you are using a telephone with a sin...

Page 150: ...138 Customizing your telephone Compact ICS 4 0 System Coordinator Guide P0881596 Issue 02 p0881596 book Page 138 Wednesday November 18 1998 4 50 PM...

Page 151: ...programming on the telephone nearest you to make the change Using User Preferences 1 Press 2 Enter your System Coordinator or Basic password the default passwords are fl fland By using a Basic passwo...

Page 152: ...ing is available under the heading User Preferences in Terminals Sets in the main body of programming Sub headings in User Preferences Changing button programming Press at Button prgrming The display...

Page 153: ...07 B08 B09 B010 B04 B05 B06 B07 B08 B01 B02 B03 B01 B07 B08 B09 B10 B11 B12 B01 B02 B03 B04 B05 B06 B19 B20 B21 B22 B23 B24 B13 B14 B15 B16 B17 B18 B31 B32 B33 B34 B35 B36 B25 B26 B27 B28 B29 B30 B43...

Page 154: ...e telephone number the same way you would dial it on the telephone 6 Press OK CANCL Moves you out of a setting without making any changes to it CLR Erases the button TEL Programs the key as an autodia...

Page 155: ...with the speed dial code the code does not work To change a system speed dial code see Adding or changing a system speed dial on page 15 Changing Call Log options 1 Press at Call log opt ns 2 Press C...

Page 156: ...e dual memory buttons on the telephone you are viewing Press to begin looking at what s on each button A line appears on the button You cannot store a feature or number on it A feature is stored on th...

Page 157: ...is used for an Answer DN You cannot store a feature or number on it Either nothing is stored on the button or you have just cleared the button by pressing CLR The button is occupied by the Handsfree f...

Page 158: ...146 User Preferences Compact ICS 4 0 System Coordinator Guide P0881596 Issue 02 p0881596 book Page 146 Wednesday November 18 1998 4 50 PM...

Page 159: ...cy department answering calls for help Hunt Groups can be used to route calls to a support service such as a Help Line for a software company Specialists dealing with Product A can be in one group and...

Page 160: ...oes if all members are busy Note Videophones should not be placed in Hunt Groups Hunt Groups allow one B channel connection at a time and videophones use two B channels Features affected by Hunt Group...

Page 161: ...with a member of a Hunt Group and is called a member DN Consult your customer service representative to determine your Hunt Group number range Note Only a three digit DN length works with Hunt Groups...

Page 162: ...The display shows Password 3 Press fl fl ADMIN The display shows Terminals Sets 4 Press until the display shows System prgrming 5 Press The display shows Hunt groups 6 Press The display shows Show gro...

Page 163: ...hows Terminals Sets 4 Press until the display shows System prgrming 5 Press The display shows Hunt groups 6 Press The display shows Show group 7 Enter the Hunt Group number you want to program 1 6 8 P...

Page 164: ...mes in Sequential starts the call at the first set in the Hunt Group and distribution is complete when the first free set has been found Simultaneous calls can be presented Distribution is order based...

Page 165: ...ress The display shows Hunt groups 6 Press The display shows Show group 7 Enter the Hunt Group number you want to program 1 6 8 Press The display shows Member DNs 9 Press until the display shows Mode...

Page 166: ...ming Programming busy line setting A Hunt Group is considered busy if one of two scenarios exists all of its members are being presented an incoming Hunt Group call all of its members are active on a...

Page 167: ...ntil the display shows If busy 10 Press CHANGE to set the mode BusyTone Overflow Queue 11 Press to exit or to continue programming Programming the queue time out This setting allows you to program the...

Page 168: ...he overflow position is a Hunt Group set the call ceases to be a Hunt Group call If the overflow set is a Hunt Group set the call is treated as a new call and goes to the bottom of the queue The overf...

Page 169: ...ers in length 1 Place the programming overlay on any M7310 or M7324 telephone 2 Press flfl CONFIG The display shows Password 3 Press fl fl ADMIN The display shows Terminals Sets 4 Press until the disp...

Page 170: ...158 Programming Hunt Groups Compact ICS 4 0 System Coordinator Guide P0881596 Issue 02 p0881596 book Page 158 Wednesday November 18 1998 4 50 PM...

Page 171: ...orstar telephones If you are connecting a Norstar telephone for the first time refer to the illustrations below and use as a guideline Installing a Norstar telephone Connect to jack wired from distrib...

Page 172: ...160 Telephone features Compact ICS 4 0 System Coordinator Guide P0881596 Issue 02 Mounting a Norstar telephone on the wall 1 2 3 4 5 6 p0881596 book Page 160 Wednesday November 18 1998 4 50 PM...

Page 173: ...numbers but cannot be longer than seven characters You cannot use the and symbols Moving telephones If automatic telephone relocation is enabled in programming by your installer or customer service re...

Page 174: ...answer a second call including a priority call Press fiwhile your telephone is ringing Canceling Do Not Disturb fi Press fi Displays Using Do Not Disturb Once you turn Do Not Disturb on calls are for...

Page 175: ...er a call or if you press fl Tip Norstar sets that are members of a Hunt Group can temporarily leave a Hunt Group by activating this feature Hunt Group calls arriving while a set is in Do Not Disturb...

Page 176: ...phone or device does not have you must use the Hook Switch located under the handset to enter feature codes Press the Hook Switch for approximately half a second then enter the rest of the code To mak...

Page 177: ...ATA The I ATA can only park calls on X09 X is 1 or the number assigned by your installer or customer service representative as the call park code You hear an error tone if you attempt to park a second...

Page 178: ...hold The held callers remain conferenced To put the conference on hold Enter to put the two conferenced callers on hold Enter to restore the three way call Split Conference Allows you to alternate bet...

Page 179: ...l reminder tone is heard on external calls only Last Number Redial fi Automatically dials the last external telephone number you dialed Link Generates a Link signal to access non Norstar features avai...

Page 180: ...n internal call in progress on a Norstar telephone using Voice Call Deny or Do Not Disturb The calls at the telephone you are calling are automatically put on hold Telephones must be programmed to use...

Page 181: ...he saved number Enter fl System Speed Dial plus the speed dial code Allows you to use a speed dial code to quickly dial preprogrammed telephone numbers See Using Speed Dial on page 81 for more informa...

Page 182: ...o answer calls automatically The device connected to the Compact ICS using the I ATA can ring for an external line or be set up to ring when Ringing Service Night Service is turned on Contact your ins...

Page 183: ...tones are turned off for the I ATA using Make sure you are dialling out on an intercom or external line Use to choose an alternate line Contact your installer or customer service representative to cha...

Page 184: ...172 Telephone features Compact ICS 4 0 System Coordinator Guide P0881596 Issue 02 p0881596 book Page 172 Wednesday November 18 1998 4 50 PM...

Page 185: ...ness applications including remote LAN access videoconferencing file transfer and Internet access Your installer configures your ISDN services and terminal equipment ISDN BRI Compact ICS supports the...

Page 186: ...N terminal ISDN terminals do not have line keys or intercom keys as do Norstar telephones To make an outgoing call from an ISDN terminal access an external line by entering a line pool code or by usin...

Page 187: ...determine whether or not this feature is compatible with your service provider Name and number blocking for BRI When activated allows you to block the outgoing name and or number on a per call basis N...

Page 188: ...ll is answered stay on the line for at least five seconds to activate the Call Forward feature Canceling Call Forward 1 Select an ISDN line by selecting a line button a line pool or the Handsfree butt...

Page 189: ...r the appropriate feature code to enter on your dial pad ISDN BRI terminals Your Compact ICS supports up to 8 Basic Rate Access loops four 2B D channels that can be used for fully digital connections...

Page 190: ...ISDN lines to give high speed access to information resources at the office Group 4 fax ISDN fax applications save money by increasing both transmission speed and the quality of resolution Remote LAN...

Page 191: ...0 System Coordinator Guide Internet and database access The fast call set up and high bandwidth of ISDN are ideal for accessing information services such as the Internet and databases p0881596 book Pa...

Page 192: ...180 ISDN Compact ICS 4 0 System Coordinator Guide P0881596 Issue 02 p0881596 book Page 180 Wednesday November 18 1998 4 50 PM...

Page 193: ...nds of calls from a telephone or from lines that are available at the telephone The restrictions are programmed by your installer or customer service representative Making additional telephones ring R...

Page 194: ...ropriate feature code at a control telephone If you select this setting you use the start and stop times programmed by your installer or customer service representative Off prevents the service from b...

Page 195: ...on a Service manually You may have Ringing service your night service set up to run according to the Night Schedule You may decide you want that ringing arrangement to come into effect only when it i...

Page 196: ...through the schedules until the display shows the version of the service you want to be turned on 4 Press OK to select the setting or press QUIT to exit the feature without making any changes To turn...

Page 197: ...ture Viewing the active Services from a one line display telephone 1 Press The display shows the first active Service 2 Press to move through the active schedule 3 Press to exit Do not confuse activat...

Page 198: ...the other active Services Press or EXIT to quit The name of the current Routing service schedule is displayed Press or NEXT to see the other Routing service schedules Press or OK to select the desire...

Page 199: ...telephone ring at the extra dial telephone the extra dial telephone is designated by your installer or customer service representative only when you enter the Ringing service feature code at that dire...

Page 200: ...ubset of another one For example you cannot have 123 and 12345 Using a Basic password In addition to a System Coordinator password there is a Basic password This allows you to delegate some of the dut...

Page 201: ...hanging passwords You need the programming template found at the front of this guide See Getting started with Norstar on page 1 for more information 1 Press flfl 2 Press fl fl the default System Coord...

Page 202: ...ress four times 4 Press at Passwords 5 Press until the display reads Call log pswds 6 Press and enter the internal telephone number of the telephone where you want to clear the Call Log password 7 Pre...

Page 203: ...the direct dial telephone You can change which direct dial telephone a telephone is assigned to or assign it no direct dial telephone You need the programming template found at the front of this guide...

Page 204: ...ess on a hotline telephone See the Telephone Feature Card or see Changing how you dial your calls on page 55 Making a telephone a hotline telephone You can set up a telephone as a hotline Tip The digi...

Page 205: ...call the hotline makes None Intrnl or Extrnl Internal assigns an internal number External assigns an external number If you select an external number you can select the line on which the call is made...

Page 206: ...no set lock you have access to all features on your telephone Partial prevents Full in addition to the restrictions outlined for Partial lock prevents programming autodial buttons programming user spe...

Page 207: ...lay reads Restrictions 6 Press twice 8 Use CHANGE to select one of the three options None Partial and Full Using an auxiliary ringer An auxiliary ringer is a separate device that has to be connected t...

Page 208: ...to the host system or allow you to program delays required by host systems in external autodial or speed dial sequences Link If your Norstar system is connected to a private branch exchange PBX you ca...

Page 209: ...Yes or N No Pause The Pause feature enters a 1 5 second delay in a dialing sequence on an external line This is often required for signaling remote devices such as answering machines or when reaching...

Page 210: ...a conference call You can use internal lines of the Norstar system to activate a device connected to an analog terminal adapter ATA in another area of your office or external lines to access devices...

Page 211: ...ne external autodial button Press the autodial button once to dial the company number When you hear the automated attendant press the autodial button again to dial the internal number The Run Stop sym...

Page 212: ...from another system over a private network An example of how remote access works is a sales representative who spends a lot of time out of the office needs to make long distance calls to the European...

Page 213: ...swer a call automatically and wait for a DISA internal number callers hear a stuttered dial tone and must enter a Class of Service password before they are allowed into the system Class of Service COS...

Page 214: ...twork 1 Dial the Norstar system s remote access number 2 When you hear a stuttered dial tone enter your COS password 3 Wait for the system dial tone If your system is using System Answer or CCR you ma...

Page 215: ...ciated with their Class of Service password apply rather than the normal restriction filters and remote package COS passwords are programmed by either your customer service representative or installer...

Page 216: ...on a line or telephone To change the restriction filters on a line or telephone 1 Press fl 2 Enter your six digit COS password COS passwords allow you to define individual passwords and determine the...

Page 217: ...led by a single directory number The Hunt Groups feature ensures calls are easily routed to the appropriate people For more information on Hunt Groups see Programming Hunt Groups on page 147 Internal...

Page 218: ...be able to answer a call on a line that does not appear or ring at your telephone To pick up such a call use Call Pickup Call Park or Trunk Answer A telephone may have buttons assigned for lines 001...

Page 219: ...ne for the external line used Overflow routing for incoming calls is used with the Routing Service programmed by your installer A Service must be active for overflow routing to be in effect Overflow r...

Page 220: ...one Memory buttons can be used as answer autodial line and programmed feature buttons Line intercom and answer buttons must have indicators One line display The M7100 and M7208 telephones have a one l...

Page 221: ...particular telephone Calls that are put on hold or left unanswered on a private line cannot be picked up at any telephone except the prime telephone Volume bar The volume bar controls the volume of th...

Page 222: ...210 General System features Compact ICS 4 0 System Coordinator Guide P0881596 Issue 02 p0881596 book Page 210 Wednesday November 18 1998 4 50 PM...

Page 223: ...1 Record the alarm number 2 Press TIME and record the time displayed 3 Call your installer or customer service representative and report the alarm code 4 After speaking to your installer or customer s...

Page 224: ...During the test the display should be filled with solid dark blocks and all the indicators next to the buttons on the telephone should be turned on Any Busy Lamp Field BLF or CAP modules that are atta...

Page 225: ...then or NEXT twice The display reads Handset test 2 Press TEST or to go ahead with a handset test 3 Pick up the handset and listen You should hear dial tone through the handset at a maximum volume Th...

Page 226: ...rns to its previous setting when you end the test Pressing any button ends the test Testing the power supply to a telephone 1 Press fi then or NEXT until the display reads Power test 2 Press TEST or t...

Page 227: ...valid feature code You have tried to use a feature that is not available in the present setup of your Norstar system You cannot use the feature you have chosen because your telephone is locked See Usi...

Page 228: ...nnected to an external call Press TRANSFER to transfer the call Either you are receiving an external call forwarded from telephone 21 or you have an answer button for telephone 21 and an external call...

Page 229: ...xclusive Hold It is reconnected automatically when the priority call ends unless you transfer the priority call in which case you must press the line button of your original call to reconnect Use DND...

Page 230: ...This must be corrected by your customer service representative or installer The telephone has been set up to dial an external number on a prime line but the telephone does not have a prime line This...

Page 231: ...displays 219 P0881596 Issue 02 Compact ICS 4 0 System Coordinator Guide The destination you have chosen for line redirection is restricted Restricted call p0881596 book Page 219 Wednesday November 18...

Page 232: ...220 Common feature displays Compact ICS 4 0 System Coordinator Guide P0881596 Issue 02 p0881596 book Page 220 Wednesday November 18 1998 4 50 PM...

Page 233: ...mming 103 Already joined 37 52 Already parked 95 Alternate line ATA feature code 165 alternate services 181 analog terminal adapter dialing signals 198 using dialing modes 56 analog terminal adapter i...

Page 234: ...icTelephoneRelocation 161 205 auxiliary ringer 195 B Back 7 Background Music 163 Basic password 2 139 188 BKSP 209 blocking calls see Do Not Disturb busy 51 58 busy tone fast 203 button caps types of...

Page 235: ...119 Autobumping 121 automatic 119 calling from within 122 deleting log items 121 logging call manually 120 options 120 143 using 119 Call Log set 119 call overflow 207 Call Park 94 ATA feature code 16...

Page 236: ...127 changing ring type 136 contrast adjustment 128 User Preferences 139 D date and time changing 13 default button assignments 132 deleting Call Log items 121 messages from list 114 programmed feature...

Page 237: ...fer 29 DNs 12 Do Not Disturb 162 on Busy 24 Do not disturb 52 58 91 Do Not Disturb on Busy 100 DRT 29 dual memory button 5 E ending a call 31 Enter code 130 Enter digits 79 83 Enter zone 111 entering...

Page 238: ...s 55 Directed Pickup fl35 Do Not Disturb canceling fi162 turning on fi56 162 Exclusive Hold 88 Feature Button erasing 129 programming 129 fl Page 133 Group Listening canceling 43 using 43 Hide message...

Page 239: ...ding user 82 making calls 82 Static Time and Date fl116 System Answer Custom Call Routing recording a greeting 74 76 System Answer 65 188 Testing display fi212 power supply fi 214 telephone buttons fi...

Page 240: ...y 137 Hold 87 language choice 128 Last Number Redial 80 line pools 54 Line Redirection 101 107 Messages 112 moving line buttons 135 paging 109 112 priority call 57 Privacy 48 Restriction service 181 R...

Page 241: ...listening while on hold 87 retrieving call 87 Hold or release 125 Hold or release 217 host system signaling Link 196 Pause 197 Programmed Release 198 run stop 199 Wait for Dial Tone 199 Hotline bypas...

Page 242: ...he display 128 143 choice for Auto Attendant 67 Last Number Redial programming 80 Last Number Redial ATA feature code 167 Last Number Redial using 80 leased line backup 178 length of call timing 49 le...

Page 243: ...e assignment 206 line buttons 207 Line Redirection 102 memory buttons 208 one line display 208 Ring Again 216 217 Speed Dial 82 standard dial 56 Transferring a call 91 Voice Call 117 M7208 telephone b...

Page 244: ...e call tones 117 N names spelling out 17 New calls begin 125 Next 7 night control phone see control telephone Night Sched 187 Night Service see Services 9_ 51 9_ 218 No button free 116 No button free...

Page 245: ...onal programming 2 Pick up receiver 217 Pickup 37 Pickup denied 37 38 pickup group 36 Please wait 58 Pool code 105 power supply testing 214 pre dial 56 Press a button 79 127 130 Press a line 136 Press...

Page 246: ...elephones from Custom Call Routing groups 69 attendant telephone 66 changing the language used by System Answer and Custom Call Routing 67 changing the number of rings for Custom Call Routing 68 chang...

Page 247: ...rms 211 Restr n 186 Restricted call 53 92 Restricted call 219 restricting access to Norstar 201 feature use see Set Lock telephone feature use 194 telephone programming 194 using alternate or schedule...

Page 248: ...schedules 185 Set Lock 194 195 Set locked 215 shift button 5 SHOW 209 Show 7 signal Link 196 Long Tones 198 Pause 197 Programmed Release 198 run stop 199 Wait for Dial Tone 199 special telephones 190...

Page 249: ...214 System Answer 76 telephone 211 telephone speaker 214 Their list full 116 3 parties only 42 time and date changing 13 displayed instead of messages and calls 137 13 188 fl116 length of a call 49 t...

Page 250: ...5 Unknown name 124 Unknown number 83 until 186 UPDATE 12 Use line pool 217 User Preferences 139 145 188 User Speed Dial 81 142 using Norstar remotely 200 203 using this guide 1 V videoconferencing 177...

Page 251: ...e address below Your comments will be used to make improvements Thank you We appreciate your time and consideration Enterprise Networks Training and Documentation Return mail address Documentation Use...

Page 252: ...ve you found the information in this document to be technically accurate 4 Is this document clearly written 5 Is the information in this document complete for its purpose 6 Does this document help you...

Page 253: ...p0881596 book Page 241 Wednesday November 18 1998 4 50 PM...

Page 254: ...cover Apr s avoir termin la programmation rangez la grille Norstar dans les fentes pr vues cet effet la fin de ce guide Cuando haya terminado de programar inserte en estas ranuras su Plantilla de prog...

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