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RLC Installation and Administration Guide

Troubleshooting

Standard 4.0

Using Configuration Manager PING

PING, or Packet InterNet Groper, is a protocol and program to test whether a
device is accessible on a network. This section explains how to use the PING
option provided in Configuration Manager to verify connectivity. Use this
procedure as a troubleshooting tool to determine if you can reach the remote
unit, another RLC, or any other device on the network.

Getting there

RLC

→

Configuration Manager

Performing a Configuration Manager PING

To perform a Configuration Manager PING:

1

From the Menu Bar, choose Tests

→

Ping.

Result:

The PING Test dialog box displays, similar to the following:

2

Enter the IP Address of the unit you want to PING in the IP Address field.

3

Enter the number of times you want to PING the unit in the Number of
Cycles field (1 to 100).

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Summary of Contents for RLC

Page 1: ...Reach Line Card Installation and Administration Guide Product release 1 6 Standard 4 0 June 2005 555 8421 210 ...

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Page 3: ...the right to make changes to equipment design or program components as progress in engineering manufacturing methods or other circumstances may warrant Nortel the Nortel logo the Globemark Unified Networks Meridian 1 PBX Communication Server 1000 CS 1000 and Communication Server 2100 CS 2100 are trademarks of Nortel TelStrat is a registered trademark of TelStrat International Ltd CallParrot is a t...

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Page 5: ...ation and Administration Guide for Remote Gateway 9100 Series product release 1 5 October 2001 This is the Standard 2 1 issue of the Reach Line Card Installation and Administration Guide This issue adds support for Remote Gateway 911x series units and Digital Telephone Internal IP Adapter internal and external September 2001 This is the Standard 2 0 issue of the Reach Line Card Installation and Ad...

Page 6: ...vi RLC Installation and Administration Guide Publication history Standard 4 0 ...

Page 7: ...BX terminology xxi Related information products xxii Printed documents xxii CD ROM xxiii 1 RLC description 1 Product introduction 2 Physical features 3 PBX hardware compatibility 3 Communications system and software requirements 5 LED indicators 8 DSP application modules NTDR73xx 10 RLC cables 11 Remote unit capacity on RLCs 16 Meridian digital telephone compatibility 16 Operational characteristic...

Page 8: ...44 Administration software 45 Administration PC connection options 45 Remote Gateway 9100 Series Configuration Manager 45 Command line interface 46 2 Planning for RLC installation 47 Preinstallation preparation 48 Planning for your remote service needs 48 Installation planning 50 Deployment planning 50 Taking inventory 51 Installation checklist 51 System resources management 59 QoS Transitioning T...

Page 9: ...ules to add 81 Handling DSP application modules 81 Installing DSP application modules 82 Identifying the cables 83 RLC Multi I O cable Basic NTDR79xx 84 RLC Multi I O cable Enhanced NTDR80xx 85 Installing the Reach Line Card 86 Preparing for installation 86 Installing an RLC 86 Connecting the cables to an RLC 87 Verifying the installation 89 Indications of proper installation 89 Indications of pro...

Page 10: ... 125 What is Configuration Manager 126 Starting and viewing Configuration Manager 127 Configuration Manager description 129 Parts of the Configuration Manager screen 129 Menu Bar 129 System tree 130 Property sheets 131 Drop down boxes 131 Check boxes 132 Option buttons 132 Scroll boxes 133 Scroll bars 134 Command buttons 135 Using online Help 136 Configuration files description 137 Configuration M...

Page 11: ...Configuring the RLC 165 Using the XConnect command for PBX maintenance from a remote site 166 Connecting to the host PBX s SDI port from a remote site 166 RLC system configuration 168 Voice Activity Detection 168 Jitter Buffer target depth 169 Advanced configuration settings 169 DN Discovery 171 Configuring the RLC system information 173 Understanding the IP interface 178 Reach Line Card position ...

Page 12: ...ion 224 Module identification 225 Device configuration 225 Configuring DSPs 225 Auto upgrade configuration 228 Configuring automatic upgrade 229 Syslog configuration 232 Configuring syslog functionality 234 7 Administration 237 Changing the administration password 238 Changing the Configuration Manager password 238 Changing the RLC password 239 Creating a backup configuration file 240 Storing back...

Page 13: ... 289 Types of upgrades 289 Downloading the upgrade file 289 Performing a firmware upgrade 290 Manual firmware upgrade 290 When to perform a firmware upgrade 291 About firmware upgrades and configuration files 291 Before you begin 291 Upgrading the RLC firmware 292 Automatic or scheduled firmware upgrade 294 Self contained firmware upgrade 295 Performing a software upgrade 298 Upgrading the Configu...

Page 14: ... expansion worksheet 345 B Sample configuration files 351 Example of a network 352 Sample configuration printouts 352 Configuration recommendation 352 Network diagram 353 Voice port configuration on the Meridian 1 PBX 354 Data port configuration for 9150 on the Meridian 1 PBX 356 Data port configuration for 911x on the Meridian 1 PBX 358 Voice port configuration on the CS 2100 PBX 360 Data port co...

Page 15: ...RLC Installation and Administration Guide xv June 2005 Contents Glossary 387 Fields index 417 Index 421 ...

Page 16: ...xvi RLC Installation and Administration Guide Contents Standard 4 0 ...

Page 17: ...lation and Administration Guide xv Preface About this document In this preface About this guide xvi Product overview xvii Skills you need xviii Conventions used in this guide xx Related information products xxii ...

Page 18: ...blems This guide assumes that you are familiar with the following basic telecommunications terminology basic networking terminology PC terminology and operation specifically Windows 95 98 NT Workstation 4 0 Millennium Edition ME 2000 Professional XP Professional and Home Edition Nortel PBX terminology functionality and administration How to use this guide This guide provides step by step procedure...

Page 19: ...phone IP Adapter units Currently only Meridian 1 and CS 1000 PBXs support Remote Gateway 911x series and Digital Telephone IP Adapters CS 2100 PBXs do not support Remote Gateway 911x series or Digital Telephone IP Adapters at Remote Gateway 9100 Series product release 1 6 An RLC does not require external components at the host PBX location Simply install the RLC in place of a standard Nortel Exten...

Page 20: ...owledge Knowledge of or experience with the following Nortel products and concepts basic administration of a Meridian 1 CS 1000 or CS 2100 PBX telephone set and XDLC configuration characteristics and principles of XDLC operation PBX data calls Telecommunications knowledge Knowledge of or experience with the following aspects of telecommunications digital telephone set configuration ISDN PRI config...

Page 21: ...ment Data networking knowledge Knowledge of or experience with the following aspects of data networking data link Layer 2 of the OSI model IP protocol routing network Layer 3 of the OSI model addressing traffic analysis and provisioning configuration Voice over IP concepts ...

Page 22: ...menu this guide uses the following style From the menu choose Connect Logon Unit Telnet Instructions for displaying property sheets To simplify the procedures for accessing property sheets throughout this guide the instructions for displaying a particular property sheet are summarized in a Getting there statement The procedure for displaying the screen that you need depends on if you are performin...

Page 23: ... Configuration Result The IP Configuration property sheet for the RLC displays in the right pane PBX terminology Throughout this guide the term host PBX refers to any of the following Nortel PBX platforms Meridian 1 PBX CS 1000 CS 2100 IF THEN you are performing an offline configuration select the device type as described in Selecting the device type for offline configuration on page 125 you are p...

Page 24: ... The following documents provide additional information on the RLC and other elements of a Remote Gateway 9100 Series system Remote Gateway 9100 Series Network Engineering Guidelines NTP 555 8421 103 The Engineering Guidelines written for the installer administrator describe how a Remote Gateway 9100 Series system integrates with existing telecommunications and data networks This document helps yo...

Page 25: ... Installation and Administration Guide written for the installer administrator describes how to install configure and manage Remote Gateway 911x series units Digital Telephone IP Adapter Installation and Administration Guide NTP 555 8421 211 The Digital Telephone IP Adapter Installation and Administration Guide written for the installer administrator describes how to install configure and manage D...

Page 26: ...xxiv RLC Installation and Administration Guide About this document Standard 4 0 ...

Page 27: ...dministration Guide 1 C h a p t e r 1 RLC description In this chapter Product introduction 2 Operational characteristics 19 How the RLC works 28 Environmental requirements 42 Power requirements 43 Administration software 45 ...

Page 28: ...connected to a standard XDLC Existing digital trunks PRI or an integrated 10BaseT Ethernet interface Voice over IP carry voice and signaling traffic as packets Note The RLC defaults to a half duplex 10BaseT Ethernet connection You can configure a full duplex 10BaseT Ethernet connection through Configuration Manager When you configure a full duplex 10BaseT Ethernet connection the RLC s Ethernet col...

Page 29: ...ible with the Meridian 1 PBX 11C Chassis with the following limitations The 16 port RLC is supported in slots 1 3 in the main chassis The 16 port RLC is supported in slots 7 10 in the expander chassis The 32 port RLC is supported in slots 1 or 2 in the main chassis with a maximum of one RLC The 32 port RLC is supported in slots 7 8 or 9 in the expander chassis with a maximum of two RLCs Note Since...

Page 30: ...ced Business Feature Set NTSK11EQ Meridian 1 PBX 11C Enterprise Business Feature Set NTSK11FQ Meridian 1 PBX 11C nas vns Feature Set IPE vs Meridian 1 PBX 11 You can purchase 32 port RLCs for both IPE shelves and Meridian 1 PBX 11 cabinets Because the dimensions of card slots in IPE shelves and Meridian 1 PBX 11 cabinets differ slightly Nortel offers two varieties of the 32 port RLC Each variety h...

Page 31: ...wing table shows the software versions necessary to run RLCs on compatible Nortel s communications systems RLCs Communications systemi i Requires Remote Gateway 9100 Series software version 1 5 or higher System software version Meridian 1 PBX X11 release 23 or higher CS 1000 Release 2 or higher CS 2100 Release MSL12 or higher ...

Page 32: ...6 RLC Installation and Administration Guide RLC description Standard 4 0 RLC motherboard G101387 Slots for DSP 4 Slots for DSP 3 Slots for DSP 2 Slots for DSP 1 ...

Page 33: ...TDR68xx RX COL TX Transport NTDR70xx RX COL Maintenance LED Ethernet transmit LED Ethernet receive LED Ethernet collision LED Note The IPE version of the double wide faceplate is pictured here If the RLC is installed in a Meridian 1 PBX 11 cabinet the order code on the faceplate is NTDR71xx G101386 Transport RLC ...

Page 34: ...stays on Other characteristics of the Maintenance LED include If the Maintenance LED comes back on after the RLC passes its self test ensure that the card is enabled Refer to the host PBX documentation for the correct procedure If the RLC is enabled and the Maintenance LED remains on there is a problem at the host PBX If the Maintenance LED blinks repeatedly at one second intervals reseat the card...

Page 35: ... detects a collision it waits for a period of time determined by the back off algorithm then re transmits the packet Ethernet nodes keep track of how many times they must re transmit a packet with a maximum collision re try counter In previous versions of Remote Gateway 9100 Series software the maximum collision re try counter had a limit of 15 After 16 unsuccessful attempts to transmit a packet t...

Page 36: ...e processing capacity you can add up to four DSP application modules The illustration on page 6 shows the locations of DSP expansion slot pairings on the RLC For help in determining the number of DSP application modules you need to increase your system s call processing capabilities to the desired level refer to Installing DSP application modules on page 81 and the RLC System expansion worksheet o...

Page 37: ...TDR79xx The Basic cable provides 10BaseT connectivity to the corporate LAN for Voice over IP VoIP and administration access and RS 232 connection for serial port administration Note The RLC supports only 10BaseT Ethernet speeds G101389 P3 DB9 female P2 DB15 male DB 15 to RJ 45 adapter P1 25 pair connector female RLC Multi I O Cable Basic NTDR79xx To RLC slot on PBX s I O panel To customer LAN CLAN...

Page 38: ...ivity to the host PBX s internal or embedded Ethernet for switch maintenance With the Enhanced cable you can also service locally connected telephones through RLC ports not used for remote service purposes The connector labeled is a that transmits and connects to the P1 25 pair connector female all signals I O panel Note If you are using a 32 port RLC insert P1 into the socket for the first of the...

Page 39: ...2 DB15 male DB 15 to RJ 45 adapter P1 25 pair connector female RLC Multi I O Cable Enhanced NTDR80xx A B C F D E G To RLC slot on PBX s I O panel To customer LAN CLAN Serial port to admin PC Between P2 and a CAT5 data cable to an Ethernet hub A B C D To embedded LAN ELAN on PBX E Between P4 and a CAT5 data cable to IOP socket on PBX s I O panel F To cross connect system for locally connected telep...

Page 40: ...re using a 32 port RLC insert P1 into the socket for the first of the two card slots occupied by the RLC P2 male DB 15 connector 10BaseT signaling CLAN Ethernet customer LAN on the network Note P2 requires an RJ 45 Male to Female converter already installed P3 female DB 9 connector RS 232 signaling serial port to admin PC for administration and maintenance P4 male DB 15 connector 10BaseT signaling...

Page 41: ... require the cable shown in the following illustration G101534 P4 RJ 45 connector male P5 25 pair connector male P3 DB 9 female P2 RJ 45 connector male P1 25 pair connector female RLC Multi I O Cable Enhanced NTDR80xx A B C D E To RLC slot on PBX s I O panel To customer LAN CLAN To serial port A B C To embedded LAN ELAN on PBX D To cross connect system for locally connected telephones E ...

Page 42: ... 9150 Remote Gateway 911x series and Digital Telephone IP Adapter units The only requirement is that the RLC and Remote Gateway 9150 unit have enough DSP resources to support the intended call blocking scenario For help in determining the number of DSP resources required by your configuration refer to the System expansion worksheet on page 345 Meridian digital telephone compatibility The RLC is co...

Page 43: ...de of May 6 1998 or later come equipped with the required footstand Contact your Nortel distributor to obtain the necessary footstand if your telephone has an earlier date code Data channel adapters The Remote Gateway 9150 unit supports the following types of data channel adapters Analog Telephone Adapters ATAs Note The Remote Gateway 9100 Series systems using ATAs do not support modems Meridian C...

Page 44: ...e RNGB like RNGI applies ringing to digital telephones that are idle but offhook but unlike RNGI it also applies ringing to digital telephones that are busy and offhook on another line Local TCM ports on the RLC support these features However digital telephone sets connected to Remote Gateway 9100 Series units do not support RNGI RNGB DRG2 DRG3 or DRG4 Digital telephone sets connected to Remote Ga...

Page 45: ...S level is a user oriented metric that takes one of ten settings Using Configuration Manager you can select an acceptable transition threshold from among the ten predefined settings to identify the limits of acceptable voice QoS Configuring QoS Transitioning Technology to provide satisfactory results requires a detailed understanding of traffic on your IP network For guidance on evaluating and adj...

Page 46: ...ation Guide for your specific Remote Gateway 9100 Series unit for details Note If there are no available ports in the pool when a user tries to register that user hears a fast busy signal When users press the primary DN key on their digital telephone set to place an outgoing call they receive the DN assigned to them at registration While registered users also receive all calls placed to that DN Wh...

Page 47: ...route through the host PBX regardless of source Note Level 1 is the RLC s default security level Level 2 caller ID security When you set RLC security to security level 2 the RLC does the following a It compares the caller ID of the incoming call against the caller IDs configured for this remote unit b It denies PBX access to this call if the caller ID does not match any of those in this unit s Lis...

Page 48: ...ession algorithms This feature allows you to configure different voice QoS for different users Note Remote Gateway 911x units only support G 729A compression in Public Switched Telephone PSTN mode They support G 711 and G 729A in VoIP mode Voice jitter attenuation buffer The RLC s dynamic voice jitter attenuation buffer compensates for the uneven arrival of voice packets at their destinations over...

Page 49: ...ls can change the echo path This also results in an adjustment period for Echo Cancellation Note The source of echo on the majority of installations is incorrectly configured analog trunks Please ensure that the trunks are configured correctly in the areas of trunk card type EXUT XUT TIMP and BIMP settings and jumper settings on the actual trunk card itself Also measure the line loss and compensat...

Page 50: ...ing Technology For a further explanation of QoS transition functions refer to Adjustable QoS using QoS Transitioning Technology on page 19 For exact configuration procedures refer to Configuring QoS on page 211 Bandwidth utilization The voice compression algorithm that you choose when configuring DSP resources determines the bandwidth utilization of the RLC The RLC currently supports the following...

Page 51: ...host before the timer expires the RLC resets the timer to track the last call established There is a single timer for each Remote Gateway 9150 or 911x unit Timers The RLC has two timers to help manage PSTN costs Minimum call duration timer Most PSTN tariffs specify the minimum length of time that providers can charge users for opening a connection regardless of the call duration This length of tim...

Page 52: ... second call the minimum call duration timer still has 39 seconds remaining If no one else at the remote site places a call the RLC drops the PSTN connection when the timer reaches 59 seconds In this example the minimum call duration timer expires before the RLC initiates the idle timer After the minimum call timer PSTN signaling with no digital telephone activity keeps the primary PSTN connection...

Page 53: ...h or terminate host connections at specified times of the day This feature limits excessive connection charges for idle host connections For details on configuring the Online Offline table refer to Online Offline table configuration on page 219 Bandwidth allocation Configuration Manager provides options for you to allocate PSTN bandwidth for Remote Gateway 9150 stations This does not apply to Remo...

Page 54: ... calls to the host site local call appearance keys used to place calls to another station at the branch office or to place and receive calls through the local PSTN The diagrams and procedures on pages 30 34 present the details of the outgoing call process RLC processing modes The RLC processes calls for a Remote Gateway 9100 Series network in one of two modes host controlled locally controlled Hos...

Page 55: ...mote Gateway 9150 unit user begins a call by pressing one of the local calling keys The user then dials a local trunk access code The local PSTN processes this call Refer to the diagram on page 34 A Remote Gateway 911x series user begins a call by pressing a key configured as a local calling key The user then dials a local telephone number The local PSTN processes this call Refer to the diagram on...

Page 56: ...Remote Gateway 9150 unit to the corporate office G101392 RX TX V 35 STAT US 4 3 2 1 L2 L1 L2 L1 L2 L1 L2 L1 MOD ULE COLL RX TX ETHE RNET POW ER Up to 32 digital telephones Remote Gateway 9150 Branch office Chicago Host controlled call corporate internal call Host location Los Angeles Host stations User 1 User 2 User 3 2 Central office trunks ISDN BRI ISDN PRI Ethernet network PSTN Host PBX RLC 1 3...

Page 57: ...150 unit sends the dialed digits as packets across the Ethernet network to the RLC item B The RLC converts the packets to the format required by the host PBX The host PBX then converts the data to voice and routes the call to host station 1 item C PSTN call 1 Remote Gateway 9150 user 3 presses the host call appearance key item 1 Result Remote Gateway 9150 user 3 hears a dial tone This indicates a ...

Page 58: ...es the host controlled call is transparent to the user Both VoIP and PSTN calls present the same dialing requirement as described on page 33 G101393 Up to 32 digital telephones Branch office Chicago Host location Los Angeles Called party is local pizza parlor Chicago User 1 User 2 User 3 2 Central office trunks ISDN BRI Ethernet network 1 3 RX TX V 35 STAT US 4 3 2 1 L2 L1 L2 L1 L2 L1 L2 L1 MOD UL...

Page 59: ...s the packets to the format required by the host PBX The host PBX then converts the data to voice and routes the call through the PSTN to the called party items C and D PSTN call 1 Remote Gateway 9150 user 3 presses the host call appearance key item 1 Result Remote Gateway 9150 user 3 hears a dial tone This indicates a successful connection to the RLC over the PSTN items 2 and 3 2 Remote Gateway 9...

Page 60: ...call within your local area G101394 Up to 32 digital telephones Branch office Chicago Host location Los Angeles Called party is local pizza parlor Chicago User 1 User 2 User 3 2 Central office trunks ISDN BRI 1 3 RX TX V 35 STAT US 4 3 2 1 L2 L1 L2 L1 L2 L1 L2 L1 MOD ULE COLL RX TX ETHE RNET POW ER Remote Gateway 9150 PSTN Ethernet network Locally controlled call ISDN PRI Host PBX RLC PSTN call 1 ...

Page 61: ...and hears a PSTN dial tone from the Central Office item 2 3 Remote Gateway 9150 user 1 dials the telephone number the pizza parlor in this example The dialed digits travel across the ISDN BRI connection through the PSTN to the called party item 3 Note Item notations in parentheses refer to circled markers in the diagram on page 34 For details about how the Remote Gateway 9100 Series system routes ...

Page 62: ...eries system routes a host controlled call from a Remote Gateway 911x unit to the corporate office G019 Host controlled call corporate internal call Host location Host stations Analog ISDN PRI PSTN Host PBX RLC 1 2 Voice over IP call PSTN call 1 2 3 B C Remote site Remote Gateway 9115 unit Remote Gateway 9110 unit OR Digital telephone A Ethernet Internet Corporate WAN Internet Access Device ...

Page 63: ...es unit sends the dialed digits as packets through the IP network to the Ethernet network or Corporate WAN to the RLC The RLC converts the packets to the format required by the host PBX 3 The host PBX then converts the data to voice and routes the call to host station 1 item C PSTN call 1 The Remote Gateway 911x user lifts the handset Result The Remote Gateway 911x user hears a dial tone This indi...

Page 64: ...all routes to a party outside the organization The network that routes the host controlled call is transparent to the user Both VoIP and PSTN calls present the same dialing requirement as described on page 39 G020 Host location 1 Analog 2 PSTN 1 C 3 4 Host controlled call corporate external call ISDN PRI Host PBX RLC Voice over IP call PSTN call 2 D A B Host stations Ethernet Internet Corporate WA...

Page 65: ...the corporate WAN to the RLC The RLC converts the packets to the format required by the host PBX The host PBX then converts the data to voice and routes the call through the PSTN to the called party items C and D PSTN call 1 The Remote Gateway 911x user lifts the handset item 1 Result The Remote Gateway 911x user hears a dial tone This indicates a successful connection to the host PBX over the PST...

Page 66: ...l is routed when placing a call within your local area using a Remote Gateway 911x series unit G021 Host location 1 Analog 2 PSTN Locally controlled call ISDN PRI Host stations Host PBX RLC PSTN call Voice over IP call 1 2 Ethernet Internet Corporate WAN Remote site Remote Gateway 9115 unit Remote Gateway 9110 unit OR Digital telephone Internet Access Device ...

Page 67: ...eway 911x user dials the external telephone number 3 The dialed digits travel across the PSTN to the called party item 2 Note Item notations in parentheses refer to circled markers in the diagram on page 40 IF the Remote Gateway 911x series unit is THEN the Remote Gateway 911x user offline or not connected to the host PBX lifts the handset online or connected to the host PBX presses the local call...

Page 68: ...wing environmental conditions without any performance degradation or damage Specification Minimum Maximum Operating temperature Normal Ambient 0 C 32 F 60 C 140 F Operating humidity Normal 5 noncondensing 95 noncondensing Storage Recommended temperature 40 C 40 F 70 C 158 F Relative humidity 5 RH noncondensing 95 RH noncondensing ...

Page 69: ...150 units Input specifications for the Remote Gateway 9150 unit are as follows Output specifications for the Remote Gateway 9150 unit are as follows Characteristics Rating voltage 85 264 VAC frequency 47 63 Hz current 3 20A maximum 115 VAC North American installations 1 80A maximum 230 VAC non North American installations Characteristic Rating Output 1 voltage 5VDC 5 Output 1 current 10 0A maximum...

Page 70: ... Gateway 911x series units including the Digital Telephone IP Adapter units are as follows Output specifications for the Remote Gateway 911x series units including the Digital Telephone IP Adapter units are as follows Characteristic Rating voltage 90 264 VAC frequency 47 63 Hz current 0 4A maximum Characteristic Rating voltage 24 VDC 5 current 0 62A maximum power 15W maximum ...

Page 71: ...nnection to the administration PC s serial port a 10BaseT Ethernet interface connection Remote Gateway 9100 Series Configuration Manager Remote Gateway 9100 Series Configuration Manager allows you to configure the RLC It also provides the Configuration Wizard for first time configuration The Configuration Wizard prompts you for the minimum information that is needed to get the RLC communicating wi...

Page 72: ...uch as Telnet or HyperTerminal However the command line interface is not documented in this guide Only use the command line interface with the assistance of technical support personnel for troubleshooting and diagnostic testing Configuration Manager is the supported tool for customer administration of the RLC over both the serial port and Ethernet connections For further information refer to What ...

Page 73: ... a p t e r 2 Planning for RLC installation In this chapter Preinstallation preparation 48 RLC Installation Checklist 52 System resources management 59 Network considerations 63 Administration PC 67 Planning for future growth 71 Deployment options 72 ...

Page 74: ...P 555 4001 129 Communication Server 1000 CS 1000 Planning and Engineering NTP 553 3031 120 Planning for your remote service needs Plan for your remote service needs by determining the total number of simultaneous remote service telephone calls you want to support on your network This number tells you how many RLC ports that you need RLC requirements Once you have determined the total number of RLC...

Page 75: ...emote sites The following sample configurations illustrate the capacities of a few common RLC DSP combinations 1 The basic 16 port RLC ships with eight built in DSP channels With no hardware changes the 16 port RLC supports up to 16 users allowing up to eight simultaneous calls 2 When you add one DSP application module to the 16 port RLC the line card now holds 16 DSP channels This combination sup...

Page 76: ...of your Remote Gateway 9100 Series system your PBX s serial port the I O panel connection to the IOP input output port card for access to your PBX s internal Ethernet or ELAN the cross connect device to the local telephones using the RLC ports not providing remote services Note The RLC operates properly without the last two connections listed above These two connections are available only with the...

Page 77: ...ration System expansion worksheet Refer to Related information products on page xxii for information on accessing these forms online Taking inventory After you unpack and visually inspect the equipment verify that you have all the equipment at the site before beginning installation Check the equipment you received against the shipping documents Report any shortages to your Nortel customer support ...

Page 78: ...e the latest firmware and software the Remote Gateway 9100 Series and RLC Release Notes NTP 555 8421 102 This document ships with Remote Gateway 9100 Series equipment You can obtain additional copies online at the following address www nortel com Ensure that your PBX platform and software release support the RLC PBX hardware and software compatibility Ensure that a slot is available on the PBX IPE...

Page 79: ...03 You can obtain this document online at the following address www nortel com Plan the installation and cabling of RLCs Chapter 2 Planning for installation Decide on the administration PC setup Administration PC Obtain the cables that you need to establish the needed connections to the network Reach Line Card cables Gather the configuration information network addresses connection numbers online ...

Page 80: ...ta configuration on your PBX Ensure that there is sufficient capacity on the trunks for the extra traffic involved in remote service operations configuration on your PBX and the Remote Gateway 9100 Series Network Engineering Guidelines NTP 555 8421 103 You can obtain this document online at the following address www nortel com Configure a voice port or data port for MCA on the PBX for each remote ...

Page 81: ...tware 4 RLC configuration Configure the IP address subnet mask and default gateway on the RLC Using the Configuration Wizard to perform initial configuration If you want to use the PBX s administration terminal to administer the RLC configure the IP address and subnet mask of the RLC s ELAN port IP Configuration Configure the following items as required to create the communication paths between th...

Page 82: ...it if required Configuring an online offline table Note A blank online offline schedule can be found in the Online Offline Table section of Configuration Manger 5 Remote unit configuration Ensure that the remote unit is configured with the information it needs to establish connections with the RLC the Installation and Administration Guide for the remote unit Ensure that a station is configured for...

Page 83: ...es NTP 555 8421 103 You can obtain this document online at the following address www nortel com Ensure that voice calls can be sent or received over the following IP network PSTN your data network administrator your telecom network administrator Ensure that processing of voice and data traffic over the IP network performs as expected Adjust QoS transitioning settings if required your data network ...

Page 84: ...ftware are Year 2000 compliant Task For details refer to 7 Testing PING the RLC to ensure that it is recognized as a device on the network Testing the connections Ensure that calls can be made and received on each RLC port Testing the connections 8 Administration Plan for administration training and technical support Chapter 7 Administration Chapter 8 Troubleshooting ...

Page 85: ...C s QoS Transitioning Technology refer to Adjustable QoS using QoS Transitioning Technology on page 19 For detailed information on configuring QoS Transitioning Technology thresholds refer to Configuring QoS on page 211 Host connection management Manage connections to the host PBX in the following three ways Configure an Online Offline table for the remote site to determine when it can and cannot ...

Page 86: ...sers from placing or receiving calls at certain times such as during evenings and weekends to eliminate unwanted telephone access charges by preventing remote sites from staying online permanently When the RLC processes an offline entry it instructs the remote site to go offline for a certain number of hours and minutes That number is the difference between the offline entry being processed and th...

Page 87: ...97 The RLC offers three levels of security For a detailed description of the RLC s variable the security levels refer to Multiple security levels on page 21 Data network security The RLC does not provide for data network security To provide security on the data network implement security on the data network devices System security Two layers of security protect the RLC and its remote sites Local p...

Page 88: ...allation and Administration Guide Planning for RLC installation Standard 4 0 Lost or forgotten passwords If you lose or forget your RLC or Configuration Manager password contact your Nortel supplier for assistance ...

Page 89: ... network a unique IP address and subnet mask Network diagram The following diagram shows the RLC s position in an IP network 10 1 1 4 G029 Remote Gateway 9150 RLC Network Management port optional Host PBX Ethernet network Ethernet network Router 10 3 1 1 10 3 1 2 10 2 1 1 10 2 1 2 Router Router Remote Gateway 9150 Administration PC RLC Administration PC Host PBX administration PC Internal M1 netwo...

Page 90: ...9A is more likely to be negatively affected by transcoding than G 711 Most users do not understand the impact of network PSTN delay or the impact of voice compression algorithms on the perceived quality of voice In order to compensate for the variation in transmission time across the network IP and PSTN the Remote Gateway 9100 Series product uses a jitter buffer to allow voice packets to pass thro...

Page 91: ...n jitter buffer related packet loss that is packets lost due to their being thrown away when the jitter buffer is full In effect there is a trade off between jitter buffer delay jitter buffer size and packet loss delay at the Remote Gateway 9100 Series unit The relationship between jitter buffer size and packet loss has a direct impact on the user s perception of voice quality Customer feedback an...

Page 92: ...STN mode Remote Gateway 9150 units use ISDN BRI trunks in PSTN mode To reduce call blocking in the PSTN mode at the host location you must increase the number of trunks available to the RLC Reducing call blocking in Voice over IP mode One DSP application module provides the ability to support eight simultaneous Remote Gateway 9100 Series calls To reduce call blocking for Voice over Internet Protoc...

Page 93: ... the Configuration Manager software that enables you to configure administer and upgrade the RLC Perform these tasks over one of the following connections RS 232 serial connection 10BaseT Ethernet connection Serial connection Use the serial connection when you first install and configure the RLC You must establish a serial connection to the RLC to enter the IP interface information Refer to the fo...

Page 94: ... from a remote location Remote administration of the RLC means you can install the administration PC in a location different from that of the RLC Refer to the following illustration Administering multiple nodes If you are responsible for administering the RLC on the host PBX and one or more remote units you can access the RLC and the remote unit from anywhere on the network G031 RLC Network Host P...

Page 95: ...s IP stack have 32 Mbytes of RAM for Windows 95 98 and ME or 64 Mbytes of RAM for Windows NT Workstation 4 0 2000 Professional and XP Professional and Home Edition have 48 Mbytes of available storage for Windows 95 98 and ME or 64 Mbytes of available storage for Windows NT Workstation 4 0 2000 Professional and XP Professional and Home Edition Note Configuration Manager does not support any of the ...

Page 96: ... the following table Optivity Telephony Manager and Configuration Manager Nortel does not guarantee that Optivity Telephony Manager OTM and the Configuration Manager can operate simultaneously on the same administration PC Simultaneous running of these two applications has not been tested and is therefore not supported Operating system Year 2000 compliance requirement Windows 95 Version 95b Window...

Page 97: ...P modules The RLC ships with enough built in DSP resources to support up to eight simultaneous telephone calls without the addition of any DSP application modules For information on increasing the voice processing capability of the RLC refer to DSP requirements on page 49 For help determining how many DSP application modules you need to meet your call processing expectations refer to the System ex...

Page 98: ...over IP and QoS Transitioning Technology functionality Port and station assignment Regardless of which network you use initially to route calls you must plan RLC port and remote site user station assignments Assign a single user to each RLC port unless you are using the RLC s port sharing functionality refer to Port sharing options on page 20 Use the following forms to plan port and station assign...

Page 99: ...rocedure refer to Chapter 6 2 Arrange for PSTN lines to each remote site if these lines are not already present 3 Install up to four DSP application modules on the RLC to increase voice processing capability if needed Note RLCs do not ship with DSP application modules installed 4 Install ISDN BRI trunk interface and DSP application modules on each Remote Gateway 9150 unit if needed Install up to f...

Page 100: ...are referred to as host controlled calls Note Local PSTN calls at Remote Gateway 9150 sites require access to ISDN BRI lines and the installation of ISDN BRI application modules in the Remote Gateway 9150 unit Local PSTN calls made at Remote Gateway 9110 and Remote Gateway 9115 sites use analog POTS lines All calls not routed through the host PBX whether ISDN or POTS are referred to as locally con...

Page 101: ... normal and busy traffic periods how to evaluate and adjust your network s QoS Consult with your data network administrator Refer also to the Remote Gateway 9100 Series Network Engineering Guidelines NTP 555 8421 103 Refer to Related information products on page xxii for information on obtaining this document Once you understand this information determine the QoS settings that you want then config...

Page 102: ...76 RLC Installation and Administration Guide Planning for RLC installation Standard 4 0 ...

Page 103: ...ation tools 79 Unpacking and inspecting the equipment 80 Installing DSP application modules 81 Identifying the cables 83 Installing the Reach Line Card 86 Verifying the installation 89 Installing Configuration Manager software 90 Using the Configuration Wizard to perform initial configuration 92 Testing the network connections 104 ...

Page 104: ...ons Electrostatic discharge ESD affects the performance and decreases the useful life of system components ESD can seriously damage component parts such as circuit cards Implement the following precautions as recommended by computer and telephone equipment manufacturers Remove items that generate static charge from the installation site Use antistatic spray if the site is carpeted Ground yourself ...

Page 105: ...pencil for noting cable lengths labeling cables cable tie wraps cable identification labels tape measure Required tools for software installation or upgrade You need the following items for software installation or upgrade Remote Gateway 9100 Series Product CD ROM PC with a CD ROM drive or an Internet connection for obtaining software firmware and documentation updates TFTP server application inst...

Page 106: ...at your work area is safe from electrostatic discharge For more details refer to Electrostatic discharge safety precautions on page 78 Before you install the RLC ensure that the package contents are all present and are not damaged If any component is damaged report the damage immediately to your Nortel distributor and the carrier who delivered the equipment ...

Page 107: ...add To determine the number of DSP application modules your RLC needs refer to the System expansion worksheet on page 345 For more information on how DSP application modules fit into your Remote Gateway 9100 Series system refer to DSP requirements on page 49 After receiving the DSP application modules from Nortel install them according to the procedure found under Installing DSP application module...

Page 108: ...rea Note Keep the DSP application modules in their antistatic bags 3 Move the RLC from the host PBX to the work area 4 Remove a DSP application module from its antistatic bag holding it by its edges with the insertion tabs facing down 5 Insert the tabs into a pair of expansion slots on the RLC Refer to the illustration on page 6 for location of expansion slots The tabs snap into place when fully i...

Page 109: ...om Nortel according to the connectivity provided by each Pin out tables for these cables are located in Appendix C Pin out tables for RLC Multi I O cables IF you use the THEN you can connect to RLC Multi I O cable Basic NTDR79xx the PSTN the Voice over Internet Protocol VoIP network RLC Multi I O cable Enhanced NTDR80xx the PSTN the Voice over Internet Protocol VoIP network locally connected telep...

Page 110: ...r to page 11 for an illustration of the RLC Multi I O cable Basic The connector labeled is a that transmits and connects to the P1 25 pair connector female all signals I O panel Note For a 32 port RLC insert P1 into the socket for the first card slot occupied by the RLC P2 DB 15 connector male 10BaseT signaling CLAN Ethernet customer LAN on the network Note P2 requires a DB 15 to RJ 45 converter s...

Page 111: ... North America The connector labeled is a that transmits and connects to the P1 female 25 pair connector all signals I O panel Note If you are using a 32 port RLC insert P1 into the socket for the first of the two card slots occupied by the RLC P2 male DB 15 connector 10BaseT signaling CLAN Ethernet customer LAN on the network Note In North America P2 requires a DB 15 to RJ 45 converter shipped wi...

Page 112: ...entation specific to your PBX for the exact procedures Split slot wiring If you use a NT8D37AA IPE cabinet refer to the important note concerning the wiring of these cabinets on page 3 Installing an RLC To install an RLC 1 Insert the RLC into its card slot Ensure that the tips of the ejector tabs are inside the front edges of the shelf when the card is fully inserted 2 Lock the RLC into position b...

Page 113: ...5 connector if using the Enhanced cable this is the first male DB 15 connector into a DB 15 to RJ 45 adapter NT7R93CA Note The RLC Multi I O cable Enhanced ships with this adapter This adapter is not an active transceiver a Plug one end of a shielded to meet CISPR B requirements CAT 5 data cable of sufficient length to reach your Ethernet hub into the other side of the DB15 to RJ45 adapter connect...

Page 114: ... CISPR B requirements CAT 5 data cable of sufficient length to reach your Ethernet hub into the other side of the DB15 to RJ45 adapter connected to P2 b Plug the other end of the CAT5 data cable into your Ethernet hub c Proceed to Verifying the installation on page 89 6 Plug P5 the second 25 pair connector into the cross connect device serving the local telephones that you want to attach to RLC po...

Page 115: ...g three times turning off when enabled by the switch remaining off if enabled by the switch Note Refer to LED indicators on page 8 for a further explanation of LED indicator behavior at startup Indications of proper cable connections The ability to successfully log on to the RLC using Configuration Manager software indicates proper cable connections at the RLC To perform this task install the soft...

Page 116: ...e Leave DLL files installed by the Configuration Manager InstallShield in the Windows system directory Do not move these files to any other directory To install the software 1 Insert the CD ROM in the applicable drive on your PC Result If autorun is enabled on your PC a Welcome screen displays listing available options 2 If autorun has started select the Install option otherwise navigate to the so...

Page 117: ...g the RLC 3 Click on the Next button and then follow the screen prompts Result Once the software has been installed successfully the InstallShield Wizard Completed screen displays similar to the following 4 Click on the Finish button Result The InstallShield closes ...

Page 118: ...he Configuration Wizard the RLC can be up and running within 10 minutes You can use the Configuration Wizard in offline mode or while connected and logged on to the RLC online mode What you can configure with the Configuration Wizard The Configuration Wizard allows you to configure the following elements the RLC s IP address subnet mask and default gateway This information must be valid for your I...

Page 119: ...iguration Manager 1 Click on Start Programs Remote Gateway 9100 Series Configuration Manager Result Configuration Manager opens and displays the Local User Authentication dialog box similar to the following prompting you for the login name and password 2 Enter admin in the Login Name field 3 Enter root in the Password field 4 Click on the OK button Result The Configuration Manager dialog box displ...

Page 120: ...ser Authentication for Serial Mode dialog box displays 3 Enter guest in the Login Name field 4 Enter the default password guest123 in the Password field Note Nortel recommends that you do not change the password until your system is up and running 5 Click on the OK button Result Configuration Manager initiates a connection attempt and displays the following message Trying Connection IF you want to...

Page 121: ...l the User Logged In dialog box displays Click on the OK button Result The Startup Information dialog box displays similar to following Messages similar to the following display above the progress bar at the bottom of the dialog box Reading Hardware Information Reading DSP Load Data Reading Configuration Data These messages indicate that Configuration Manager is obtaining the unit s configuration ...

Page 122: ...ng the RLC Standard 4 0 Performing configuration with the Configuration Wizard To perform configuration with the Configuration Wizard 1 From the Menu Bar choose Configuration Wizard Result The Configuration Wizard screen displays similar to the following ...

Page 123: ...Click on the Next button Result The Local Unit Configuration dialog box displays A completed example is shown on page 98 5 Complete the fields in this dialog box as described in the following table Field Description Enter a node name that identifies the unit Enter a name to describe the RLC you are configuring Enter the local IP Address of the unit Enter the IP address assigned to the RLC Note The...

Page 124: ... mask Note The system requires that you enter an IP address If you are using PSTN only enter the following 255 255 0 0 Enter the Local IP Gateway of the unit Enter the IP address of the gateway between the RLC and the network Note The system requires that you enter an IP address If you are using the PSTN only enter 1 2 3 5 as both the IP address on the administration PC and gateway on the RLC Fiel...

Page 125: ...ote Unit Enter the number between 1 and 255 that differentiates the unit being configured from every other RLC or remote unit in your remote network This number must be different from the number assigned to the RLC that this remote unit connects to the numbers assigned to other remote units connected to the same RLC Wish to Enable IP Voice Connection to Remote Click on the Yes option button to ena...

Page 126: ...mber of the RLC port that you want to dedicate for connections to this remote unit Note The port must be a PBX data port b Enter the telephone number that must be dialed to connect to the remote unit The telephone number can include the following digits or characters 0 through 9 comma period and dash Trunk access digit delimiter pound number sign Caller ID separator and 1 2 second delay comma Call...

Page 127: ...e unit you need to configure 10 Click on the Next button Result The following screen displays Click on the Yes option button to allow voice calls over IP then enter the remote unit s IP address Click on the Yes option button to allow voice calls over the PSTN then enter the remote unit s phone number This table allows you to configure connections for more than one remote unit ...

Page 128: ...iguration Note The file name automatically defaults to the name you entered as the node name Ensure the Files of type field shows Text File TXT Click on the Save button to complete the Save to File Result The file is saved then you are asked if you want to configure another board If you do click on the Yes button and continue with step 3 on page 97 You can open the information in this file in Conf...

Page 129: ...rmation entered to the Flash memory of the RLC you are configuring If successful Configuration Manager displays the following message Data Sent Successfully Note Nortel recommends that you also save the configuration to a file For instructions on how to do this with Configuration Manager refer to the documentation for your unit Restart the RLC IF you are performing an THEN ...

Page 130: ...ctivity testing on page 317 for complete details on performing a PSTN connectivity test Perform a syslog test Refer to Syslog testing on page 322 for complete details on performing a syslog test Check host site connections When testing the connections in your remote services network you must first confirm that the equipment is connected properly at the host site Telephone network connections Check...

Page 131: ...the following points in your Ethernet connection Confirm that the DB15 RJ45 adapter at Plug 2 of the RLC Multi I O cable Enhanced is properly and securely joined to Plug 2 Confirm that the RJ45 plug of a CAT5 data cable leading to your Ethernet hub is properly and securely seated in the RJ45 socket of the DB15 RJ45 adapter mentioned in the previous step Confirm that the other end of the CAT5 data ...

Page 132: ...106 RLC Installation and Administration Guide Installing the RLC Standard 4 0 ...

Page 133: ...e 107 C h a p t e r 4 Configuring the host PBX for the RLC In this chapter Configuring the host trunk for a Remote Gateway 9150 unit 108 Configuring an RLC slot 109 Understanding port relationships 110 Configuring remote and network ports 111 ...

Page 134: ...e provider to configure the following elements on each trunk two way voice and two way data capability caller ID end to end digital circuitry no analog segments confirm this with both long distance and local service providers non blocking configuration ensure that configuration will not block remote site traffic 56K or 64K clear channel according to your equipment ISDN BRI configuration Some locat...

Page 135: ...5 Configuring the host PBX for the RLC Configuring an RLC slot For the host PBX to communicate properly with RLCs you must configure each RLC slot as an Extended Digital Line Card XDLC slot Refer to the documentation for your PBX to complete this procedure ...

Page 136: ... to the remote telephones a network port Network ports place and receive PSTN calls to and from remote devices Network ports require only the most basic configuration on the host PBX that allows this port to place and receive calls of the appropriate type for the particular remote unit RLC network ports do not use PBX features such as conference or call forward When QoS on the IP network degrades ...

Page 137: ...00 Series unit that you want to support with the RLC Note Each network port provides up to 64K of PSTN bandwidth between the RLC and the Remote Gateway 9150 unit To provide 256K of bandwidth between the RLC and a Remote Gateway 9150 unit configure four network ports For the specific procedure to configure remote and network ports refer to the documentation for your PBX At your PBX administration t...

Page 138: ...dapter units Associate every Remote Gateway 911x unit or Digital Telephone IP Adapter unit with one port on an RLC Refer to your PBX documentation for the exact procedures and a complete list of possible settings for voice and data ports Digital telephone sets connected to Remote Gateway 911x series units and Digital Telephone IP Adapter units do not support DRG2 DRG3 or DRG4 These same digital te...

Page 139: ...x modem is demodulated in an attempt to reduce the amount of bandwidth that is consumed In this mode the fax transmission is restricted automatically to 9 6 Kbps The G 729A Fax algorithm provides more bandwidth efficiency at the expense of greater protocol sensitivity and potentially lower fax speeds Note Error Correction Mode ECM is automatically disabled during fax relay Configuration for fax re...

Page 140: ... includes package 186 program an ATA by adding CLS FLXA VCE CPTD If you do not have package 186 then add CLS FLXA VCE 3 Enable the TN in LD 32 RLC Configure the corresponding ports on the RLC as follows 1 Access Configuration Manager RLC RLC Port Configuration 2 On the RLC port that matches the ATA port configure the compression priority and usage This port must also be configured as a remote port...

Page 141: ...ed Remote Gateway 9150 port that has the same RLC port number as the Fax or ATA is configured as Local For example if the RLC data port 31 mapped to 9150 port 64 is being used for fax make sure the Remote Gateway 9150 unit port 31 is set to local only This prevents any possibility of port contention occurring at the host side Also make sure that the telephone type for the ATA port is selected as A...

Page 142: ...d PSTN connections to route calls configure a sufficient number of network ports for the RLC to handle the anticipated traffic between the remote units and the host PBX Remote Gateway 911x series units do not support MCAs Remote Gateway 911x series units do not support ATAs For further details refer to the section on LD 11 in the Meridian 1 PBX X11 I O Guide NTP 553 3001 400 Meridian 1 PBX network...

Page 143: ... configure these ports so that they can transparently pass this data Any port you configure as a data port on the Meridian 1 PBX can be an RLC network port If the Meridian 1 PBX instead of the PSTN or a PTT provides the Remote Gateway 9150 unit s ISDN number you must configure the line on the host PBX LD 27 on the Meridian 1 PBX as follows 1 Set B1CT to VCE and DTA 2 Set B2CT to VCE and DTA 3 Set ...

Page 144: ... the printout data omitted DLOP NUM DCH FRM LCMT YALM TRSH TRK 001 24 D4 AMI DG2 00 DTI trunks 012 24 D4 AMI DG2 00 PRI 003 24 ESF B8S FDL 00 PRI trunks voice or data 051 00 ESF B8S FDL 00 A DCH setting of 0 indicates that 0 time slots are usable for data call capability The default setting is 24 Note The above example displays the North American default values 4 If the RLC is dialing to the Remot...

Page 145: ...y one call regardless of compression CS 2100 configuration requirements This section describes the CS 2100 PBX configuration that is needed to support the Remote Gateway 9150 unit Note You must configure the Remote Gateway 9150 unit operating behind a CS 2100 PBX using Meridian 1 PBX key numbering M2000 telephone set key numbering The key numbering convention for M2000 series telephones on the Rem...

Page 146: ...out this option the M2616 telephone set does not function properly Port configuration The port numbering on the RLC is different from the port numbering on the CS 2100 PBX Refer to RLC and CS 2100 port numbering comparison below RLC and CS 2100 port numbering comparison Port type RLC port numbering CS 2100 port numbering Voice ports 0 15 and 32 47 Even numbered ports Data ports 16 31 and 48 63 Odd...

Page 147: ... ports RLC data ports IPE data ports RLC voice ports IPE voice ports RLC data ports IPE data ports 0 0 16 1 32 0 48 1 1 2 17 3 33 2 49 3 2 4 18 5 34 4 50 5 3 6 19 7 35 6 51 7 4 8 20 9 36 8 52 9 5 10 21 11 37 10 53 11 6 12 22 13 38 12 54 13 7 14 23 15 39 14 55 15 8 16 24 17 40 16 56 17 9 18 25 19 41 18 57 19 10 20 26 21 42 20 58 21 11 22 27 23 43 22 59 23 12 24 28 25 44 24 60 25 13 26 29 27 45 26 6...

Page 148: ... is an example of the SERVORD command used to provision a synchronous MCA adapter NEW 2386152 MCA MTL1 0 12 214 Y MCA N S 64000 I N N N N N 0 HAYES HOST 20 2 01 03 QLEN 2386152 LEN HOST 20 2 01 03 TYPE SINGLE PARTY LINE SNPA 214 DIRECTORY NUMBER 2386152 LINE CLASS CODE MCA CUSTGRP MTL1 SUBGRP 0 NCOS 12 RING Y DATA UNIT PROFILE CLASSDU MCA IDLETO 0 DOWNLOAD N CONFIG DTE DTEIF RS232C SYNCHRO S DATAR...

Page 149: ... Adapter MCA A patch is required for CS 2100 sites using only M39xx Release 2 telephones and PBX software versions MSL14 or earlier to allow QoS transition This is due to the fact that CS 2100 PBXs using software version MSL14 or earlier and configured for only M39xx Release 2 telephones do not recognize MCAs The patch numbers are JDT01 xxx JDT04 xxx where xxx denotes the PBX version number Contac...

Page 150: ...124 RLC Installation and Administration Guide Configuring the host PBX for the RLC Standard 4 0 ...

Page 151: ...ger 127 Using online Help 136 Configuration files description 137 Working with configuration files 145 Selecting the device type for offline configuration 148 Logging on to a unit 149 Logging off of the unit 158 Using the Remote Connection command 159 Performing a system restart or shutdown 161 Closing Configuration Manager 163 Uninstalling the Configuration Manager software 164 ...

Page 152: ... the required characteristics of the Remote Gateway 9100 Series administration PC refer to Windows PC requirements on page 69 To install the Configuration Manager software on your administration PC refer to Installing Configuration Manager software on page 90 ATTENTION Complete all Remote Gateway 9100 Series configuration using Configuration Manageri Only use the man machine interface MMI with the...

Page 153: ... online help on your PC To start and log on to a Configuration Manager session 1 From the Menu Bar choose Start Programs Remote Gateway 9100 Series Configuration Manager Result Configuration Manager opens and prompts you for the logon name and password 2 Enter admin in the Login Name field 3 Enter root in the Password field Note This is the default password You can change the password after instal...

Page 154: ...ystem tree click on the plus sign beside Configuration Manager in the left pane Result Based on the system type you are working with the system tree expands showing you the types of configuration you can work with The following is an example To perform an Refer to online configuration Logging on to a unit on page 149 offline configuration Selecting the device type for offline configuration on page...

Page 155: ...ts the property sheets you can work with In this guide the left pane is called the system tree The pane on the right displays the screen associated with an item you selected from the system tree In this guide the right pane is called the property sheet Menu Bar The Menu Bar across the top of the screen provides access to system display and reporting options When you click on an option on the Menu ...

Page 156: ... device click on the plus sign To hide the list click on the minus sign With the System Tree expanded click on a configuration to display the associated property sheet in the right pane similar to the following To hide the system tree choose View Tree Bar from the Menu Bar The screen redraws itself showing only the right pane and displaying the selected property sheet To display the system tree ag...

Page 157: ...ing a device type when not logged on refer to Selecting the device type for offline configuration on page 148 Drop down boxes Boxes that provide a limited list of values are called drop down boxes To view the values available for a drop down box click on the down arrow for that box To select an item from the list move the cursor until the desired item is highlighted and then click on the item The ...

Page 158: ...iple options There is a circle beside each option that is called an option button For these fields you can only select one option To enable an option click on its associated option button If you change a previously selected option the previously selected option button clears In some cases selecting a particular option button causes the property sheet contents to change as follows Some fields are d...

Page 159: ...em are called scroll boxes When you click on the data and then the up arrow the selected data increases in value When you click on the down arrow the selected data decreases in value You can also change the data by manually entering it To do so highlight the data you want to change and then type over it The following screen is an example of a scroll box ...

Page 160: ...ght be hidden An example is shown on the next page The Configuration Manager software application is best viewed when your monitor settings are configured as 1024 by 768 pixels using Small Fonts at 96 dpi This ensures that all fields and buttons are visible For instructions on changing your display settings refer to the Windows online Help on your PC You can prevent these scroll bars from displayi...

Page 161: ...e 140 Default Click on this button to insert default values into every field in the displayed property sheet Send Click on this button to update the buffer of the unit you are logged on to with the values currently on the displayed property sheet For more details refer to Send on page 141 Retrieve Click on this button to display the saved configuration value for every field on the displayed proper...

Page 162: ...ethods Method 1 Click on the Help button to get information concerning the active property sheet Method 2 From the Menu Bar choose Help Help Topics Method 3 Click on the in the toolbar Method 4 Press F1 on the keyboard 2 If you selected methods 2 3 or 4 go to one of the following tabs based on how you want to search for a topic To refer to a list of Help topics click on the Contents tab To look up...

Page 163: ... A detailed description of each file type and operation follows G030 Download txt Upload txt Event dat file on PC File Save As or Save to File txt OK Send followed by Save to Flash Retrieve Backup and restore operations Configuration operations Telnet or serial connection Administration PC Node logon session File Open txt Configuration Wizard or Configuration Manager RLC or unit at remote site Rem...

Page 164: ...ager logging on to a unit by serial or Telnet connection logging off of the unit performing configuration changes performing firmware upgrades This file can be very useful when troubleshooting system problems Technical support personnel may ask for this file Note Information is appended to this file each time you start a new Configuration Manager session txt Text The text txt file is created when ...

Page 165: ... Upload Configuration from the Menu Bar to load the configuration file to the unit s buffer For more details about these tasks refer to Working with configuration files on page 145 Creating a backup configuration file on page 240 Restoring the configuration on page 243 Note You can view or edit the contents of the text file by opening it in a word processing application such as WordPad upg Upgrade...

Page 166: ...Note You must click on the OK button after making changes to a property sheet However your changes are not yet saved After clicking on the OK button you can send the changes to the logged on unit s buffer using a Send or Send All command You can now update the Flash memory of the logged on unit by performing an Upload Download Save to Flash operation from the Menu Bar For more details refer to Sen...

Page 167: ... buffer of the logged on unit If the send is successful the following message displays Data Sent Successfully Nortel recommends that you click on the OK button before clicking on the Send button Note You must choose Upload Download Save to Flash from the Menu Bar to save the changes to the unit s Flash memory For more details refer to Save to Flash on page 142 Send All When you choose Upload Downl...

Page 168: ...oses power While in progress the following message displays in the status bar at the bottom of the screen Save to Flash When the Save to Flash is completed the Data Stored to Flash dialog box displays Some changes require a restart of the unit after saving the changes If a restart is necessary Configuration Manager prompts you to do so Notes You must click on the Send button or choose Upload Downl...

Page 169: ...o Flash in Progress displays in the status bar at the bottom of the screen When the Save to Flash is completed the Data Stored to Flash dialog box displays Notes To upload a configuration file the file type must be text txt To perform a configuration upload over the IP network a TFTP server application must be running on your PC Uploads over the serial port are not supported The upload operation d...

Page 170: ...Bar Configuration Manager saves the configuration stored on the logged on unit to a file on the PC Use this option if you want to create a backup of the unit s configuration Notes The downloaded file is saved as a text file txt The download operation does not affect the event dat file on the PC If you make changes and do not save them you lose those changes Operation Description ...

Page 171: ...perations You can use When you are OK File Open and File Save As working in offline mode or connected and logged on to a unit Note When working in offline mode you must save the configuration to a file However when you are logged on to a unit the file save operation is optional To save the configuration to Flash first update the unit s local buffer by clicking on the Send button or choosing Upload...

Page 172: ...ation that is to be used for a specific type of unit enter template as the file name Example 2 If the file contains a configuration that is unique to a specific unit enter the unit s name or number as the file name 5 Ensure that the Save as type drop down box shows text file txt 6 Specify the folder where you want to save the file 7 Click on the OK button Result The file is saved Note Nortel stron...

Page 173: ...lete the following actions a Save the file by choosing File Save from the Menu Bar If you want to change the file name choose File Save As from the Menu Bar b Click on the Send button to update the unit then choose Upload Download Save to Flash from the Menu Bar Uploading a configuration to a unit For complete instructions on uploading a configuration to a unit refer to Restoring the configuration...

Page 174: ...ager reorganizes the system tree with the property sheets associated with that device type Note When working with a Digital Telephone IP Adapter unit in Configuration Manager use Remote Gateway 911x property sheets To select the device type for offline configuration 1 Start Configuration Manager as described in What is Configuration Manager on page 126 2 From the Menu Bar choose View Device Type a...

Page 175: ... If Ethernet connectivity has been established between the administration PC and the RLC or Remote Gateway 9150 unit you can establish an IP connection with Telnet Default logon ID and password The default logon ID is guest You cannot change the logon ID The default password is guest123 The password can be changed and therefore can be different if this is not a first time installation Nortel recom...

Page 176: ...to a unit using the connection history 1 From the Menu Bar choose Connect XXX XXX XXX XXX IP address of the unit you want to log on to Result If no one else logged on to the unit before you and if IP connectivity exists to this unit the User Authentication for Telnet Mode dialog box displays It is similar to the following 2 Enter your logon name in the Login Name field If you have not yet customiz...

Page 177: ...ction speed can be too fast for this message to be seen in a successful logon attempt If you do not enter any logon information after two minutes Configuration Manager displays a reminder dialog box similar to the following Click on the OK button to return to Step 2 on page 150 IF the logon attempt THEN fails a message box similar to the following displays Complete the following actions 1 Click on...

Page 178: ...ages display above the progress bar at the bottom of the dialog box similar to the following Reading Hardware Information Reading DSP Load Data Reading Configuration Data These messages mean that Configuration Manager is obtaining the unit s configuration information from Flash memory When initialization is complete the Configuration Data Read Successfully message displays above the progress bar C...

Page 179: ... 3 Click on the OK button Result If no one else logged on to the unit before you and if IP connectivity exists to this unit the User Authentication for Telnet Mode dialog box displays similar to the following 4 Enter your logon name in the Login Name field If you have not yet customized this setting refer to Default logon ID and password on page 149 for the default logon ID 5 Enter your password i...

Page 180: ...ection speed can be too fast for this message to be seen in a successful logon attempt If you do not enter any logon information after two minutes Configuration Manager displays a reminder dialog box similar to the following Click on the OK button to return to Step 4 on page 153 IF the logon attempt THEN fails a message box similar to the following displays Complete the following actions 1 Click o...

Page 181: ...ges display above the progress bar at the bottom of the dialog box similar to the following Reading Hardware Information Reading DSP Load Data Reading Configuration Data These messages mean that Configuration Manager is obtaining the unit s configuration information from Flash memory When initialization is complete the Configuration Data Read Successfully message displays above the progress bar Cl...

Page 182: ...t Number field 3 Click on the OK button Result If no one else logged on to the unit before and if your PC is connected with a serial cable to the RLC the User Authentication for Serial Mode dialog box displays It is similar to the following 4 Enter your logon name in the Login Name field Refer to Default logon ID and password on page 149 for the default logon ID if you have not yet customized this...

Page 183: ...Then go back to step 1 is successful the User Logged In dialog box displays Click on the OK button Result The Startup Information dialog box displays Messages display above the progress bar at the bottom of the dialog box similar to the following Reading Hardware Information Reading DSP Load Data Reading Configuration Data These messages mean that Configuration Manager is obtaining the unit s conf...

Page 184: ... changes or to view logs and statistics log off of the unit Logging off secures the unit s configuration To log off of the unit 1 From the Menu Bar choose Connect Logoff Unit Result The Log off dialog box displays similar to the following 2 Click on the Yes button Result The Configuration Manager User Logged off dialog box displays similar to the following 3 Click on the OK button ...

Page 185: ...Gateway 9100 Series units without logging off from the current unit before logging on to another unit After you log on to one unit using the Connect Logon Unit command log on to another unit using the following procedure 1 From the menu choose Connect Remote Connection Result The Remote Connection dialog box displays similar to the following 2 Do one of the following Click on the IP Address option...

Page 186: ...tion is only available when you are logged on to an RLC Use this option when accessing a Remote Gateway 9100 Series unit located behind a NAT router or Firewall device 4 Click on the OK button Result Configuration Manager initiates a connection attempt The following message can appear Trying to Connect to IP address or unit ID Refer to Logging on to a unit on page 149 for more information When you...

Page 187: ...configuration changes to Flash the system suspends new call processing for approximately 30 seconds Some configuration changes do not take effect until the unit has been re started You can perform a system shutdown when you need to power the system down Performing a system restart To perform a system restart 1 From the Menu Bar choose Connect System Reset Restart Result The System Restart dialog b...

Page 188: ... system shutdown 1 From the Menu Bar choose Connect System Reset Shutdown Result The System Shutdown dialog box displays similar to the following 2 Click on the Yes button Result Configuration Manager disconnects your logon session and the following message displays in the status bar at the bottom of the screen Shutting Down the System The status shows Offline 3 Turn the power on the Remote Gatewa...

Page 189: ...ation PC hard disk Update the Flash memory of the unit you are connected to by doing one of the following Click on the Send button on any property sheet then choose Upload Download Save to Flash from the Menu Bar Click on the Send All button on any property sheet then choose Upload Download Save to Flash from the Menu Bar If you have saved the changes to a file choose Upload Download Upload Config...

Page 190: ...rom your administration PC 1 Choose Start Settings Control Panel 2 Double click on the Add Remove Programs icon 3 Select Remote Gateway 9100 Series from the list and then click on the Remove button Result The Add Remove Programs dialog box displays similar to the following 4 Click on the Yes button Result The Remote Gateway 9100 Series Configuration Manager is removed from the PC ...

Page 191: ...site 166 RLC system configuration 168 Understanding the IP interface 178 IP configuration 180 RLC port configuration 186 Remote connection configuration 197 Configuring QoS 211 How the online offline table works 216 Online Offline table configuration 219 Caller ID configuration 222 DSP configuration 224 Auto upgrade configuration 228 Syslog configuration 232 ...

Page 192: ...ows 9600 8 N 1 9600 Baud 8 data bits No parity 1 stop bit 2 The XConnect command requires that you connect plug 2 of the RLC Multi I O cable Basic or Enhanced to the PBX s SDI port Getting there RLC Configuration Manager Connecting to the host PBX s SDI port from a remote site To connect to the host PBX s SDI port from a remote site 1 Log on to the RLC using Telnet 2 Choose Connect XConnect from t...

Page 193: ...se button to end your PBX configuration session Result Configuration Manger closes the serial connection to the host PBX s SDI port and logs you off of the RLC Note If you want to resume your connection to a specific unit you must use the Connect Logon Unit command to re establish the connection ...

Page 194: ...ere is no voice data present This can help you to save bandwidth To enable VAD click on the Enable option button under Voice Activity Detection If you are having difficulties with voice quality see if silence suppression has an effect on the problem by disabling VAD To disable VAD click on the Disable option button under Voice Activity Detection Note When using the bandwidth rules described on the...

Page 195: ...peed for example fractional T1s with speeds of greater than 128K set to 60 milliseconds low speed 64K or ISDN or high data environments configure at 90 milliseconds This is especially true if using G 711 Advanced configuration settings Click on the Advanced Configuration button to access the Advanced Configuration dialog box This dialog box provides access to the following fields Field Description...

Page 196: ... Series echo canceller to reduce echo Echo occurs in a telephone call when the transmitted signal reflects and is received by the transmitting device To cancel the echo the Remote Gateway 9100 Series system monitors the audio stream looking for echo When echo is identified it is digitally mathematically removed If the echo is very strong a small amount of echo may remain called residual echo The a...

Page 197: ...The Remote Gateway 9150 unit also uses the discovered DNs to determine when it can switch calls locally MADN appearances of the DN Discovery port ring periodically during DN Discovery To avoid this do not start DN Discovery more frequently than once per half hour and add a unique SCR key for DN Discovery If Make Set Busy is active DN Discovery fails and results in blank DN displays on M39xx sets T...

Page 198: ...in the RLC extension to dial DN field on the RLC System Configuration property sheet The host PBX regularly provides updated keymaps of the remote station s feature keys to the RLC For each feature key configured as a line key the RLC places a call For each call the host PBX produces Calling Line Identification CLID information revealing the primary DN of the remote port the call is placed to Gett...

Page 199: ... Click on the OK button Result Configuration Manager writes the changes to a temporary file on the administration PC 3 Click on the Send button to update the RLC with the new information Notes a To save changes to the RLC s Flash memory select Upload Save to Flash from the Menu Bar b When you change System configuration parameters and Save to Flash calls can be dropped Ensure that there are no act...

Page 200: ...C to stop sending voice packets across the network when no one is speaking Click on the Enable option button if you want the RLC to stop sending voice packets across the network when no one is speaking The default is Enable Jitter Buffer Select the length of time in milliseconds ms that you want the RLC to collect unevenly arriving voice packets so that it can relay them evenly This action works t...

Page 201: ...Support Configure the speed of your Remote Gateway 9100 Series connection as follows Choose 56K if the speed of your Remote Gateway 9100 Series connection is 56 Kbps Choose 64K if the speed of your Remote Gateway 9100 Series connection is 64 Kbps Choose Dynamic if your Remote Gateway 9100 Series connection includes speeds at 56 Kbps and 64 Kbps Note You must configure the same BRI speed such as 56...

Page 202: ...don t want the RLC to perform DN Discovery ensure that the Enable DN Discovery check box is not selected Notes 1 For DN Discovery to work on any key other than key 0 you must enable TDD class of service on the host PBX 2 The target key must be a Single Call Ringing SCR or Multiple Call Ringing MCR key not an ACD key Frequency Click on the option button that identifies how often you want the RLC to...

Page 203: ...ry Note Nortel recommends that you run DN Discovery on an unused port such as a data port configured with voice capability For information on completing this configuration refer to the port configuration section of the Remote Gateway 9150 Installation and Administration Guide NTP 555 8421 215 Feature Key This field identifies the feature key configured on the host PBX for the port called for DN Di...

Page 204: ...the IP network between the RLC and the remote site An administrator can use a PC located anywhere on the network to connect with any RLC or Remote Gateway 9100 Series unit on the network Once connected you can view or work with the system configuration Note To do this the Configuration Manager software must be installed on that PC In addition to the IP address subnet mask and default gateway menti...

Page 205: ...iguration look like 10 1 1 4 G029 Remote Gateway 9150 RLC Network Management port optional Host PBX Ethernet network Ethernet network Router 10 3 1 1 10 3 1 2 10 2 1 1 10 2 1 2 Router Router Remote Gateway 9150 Administration PC RLC Administration PC Host PBX administration PC Internal M1 network 10 2 1 10 10 4 1 2 10 4 1 1 10 1 1 10 10 1 1 2 10 1 1 3 RX TX V 35 STATUS 4 3 2 1 L2 L1 L2 L1 L2 L1 L2...

Page 206: ...IP address subnet mask and default gateway for the primary RLC Ethernet port the IP address for the Management RLC Ethernet port used for PBX maintenance over Ethernet prioritization of voice packets on the IP network prioritization of voice packets on the LANs and WANS For a description of each of these items refer to IP configuration on page 180 Getting there RLC Configuration Manager IP Configu...

Page 207: ...on the OK button Result Configuration Manager writes the changes to a temporary file on the administration PC 3 Click on the Send button to update the RLC with the new information Notes a When you change IP configuration parameters and Save to Flash calls can be dropped Ensure that there are no active calls when you make changes to these parameters b To save changes to Flash memory select Upload S...

Page 208: ...figuration Manager enables the Management IP Address and Management IP Mask fields Click in the Disable check box if you do not want to assign an IP address on the host PBX s internal LAN to the RLC Since this is the default setting you only need to do this after you have enabled management IP information Note The second Ethernet port of the RLC is only available with the RLC Multi I O cable Enhan...

Page 209: ...oice packets sent from this RLC over WAN portions of the network The default is Disable DiffServ CodePoint Value Select the DiffServ CodePoint value from the drop down box Valid options and their value in hexadecimal are CS7 Precedence 7 Network Control 0x38 CS6 Precedence 6 Inter network Control 0x30 EF Expedited Forwarding 0x2E AF41 Assured Forwarding Class 4 Delay Normal Throughput High Reliabi...

Page 210: ...this RLC over LAN portions of the network Click on the Disable option button if you do not want to allow prioritization of voice packets sent from this RLC over LAN portions of the network The default is Disable 802 1Q Mapping VLAN ID Enter the Virtual Local Area Network VLAN ID for 802 1Q Mapping Valid entries are 0 through 4094 0xFFE and NC Not Configured The default is NC 802 1Q Mapping Priorit...

Page 211: ...ies Network Engineering Guidelines NTP 555 8421 103 Full Duplex Ethernet This setting configures Ethernet support on the RLC to allow simultaneous transmission and reception of Ethernet packets When you enable full duplex Ethernet you must also set the corresponding port on the connected switch hub or router to 10 FULL Duplex Remote Gateway 9100 Series products do not support Auto negotiation of t...

Page 212: ... RLC and its remote units Note A common mistake in programming a PSTN connection is to enable only a single port typically Port 16 on the RLC Keep in mind that one port must be programmed for each ISDN call that the Remote Gateway 9150 unit can place to the PBX Note that typically a BRI line from a CO has the capability of placing two ISDN calls 2 B channels and therefore would require two network...

Page 213: ...sheet 16 through 31 and 48 through 63 stations equipped with ATAs or MCAs Note For ATA and MCA compatibility with Remote Gateway 911x series units refer to Network port configuration on page 116 network ports for configuring a trunk between the RLC and a remote unit Note The associated ports on the host PBX must be configured with data capability Ports can be assigned to ...

Page 214: ...uring choose the type of port you want to configure as follows IF you want to configure a THEN remote port complete the following steps a Click on the Remote option button on the line of the port number you are configuring b Click on the Configure button on the same line Result The Remote Port Configuration dialog box displays similar to the following c Select the desired settings according to the...

Page 215: ... the CallParrot Business Call Recording feature network port complete the following steps a Click on the Network Port option button on the line of the port number you are configuring b Click on the Configure button on the same line Result The Network Port Configuration dialog box displays similar to the following c Select the desired settings according to the Network Port Configuration field descr...

Page 216: ...o configure this port for use as part of a dynamic pool Ports in this pool can be dynamically assigned to any remote port that requests access to a port in the RLC port pool Compression Rate Select G 711 to enable transmission at 64 Kbps on this port Select G 726 to enable transmission at 32 Kbps on this port Select G 729A to enable transmission at 8 Kbps on this port Select G 729A FAX to enable t...

Page 217: ...essage Select High to allow access either to the PSTN or the IP network based on QoS Calls through High priority ports move to the PSTN first in a QoS transition In recovery situations when IP QoS returns to within configured limits calls through High priority ports return to the IP network last ensuring the most consistent QoS Select Normal to allow access to either the PSTN or the IP network bas...

Page 218: ...o not want to allow compression algorithm changes during QoS transitions on this port Note You must disable this option if the system or port is configured as PSTN only If you do not disable this option the system does not allow PSTN only ports to use compression algorithms other than G 729A Cordless Support RLC ports allow you to use either corded telephones or cordless telephones Click on the En...

Page 219: ...rom reacting to a TAPI server The default is Disable When configured for TAPI support the RLC allocates DSP and bandwidth resources whenever a line key indicator goes active and stays active for Multiple Appearance DNs To prevent the over allocation of these resources during midnight routines either disable LD 35 or configure the RLC as Offline during this period Note You must configure CS 2100 AT...

Page 220: ...on if you want connections established over the port you are configuring to remain up until the remote unit goes offline Click on the On Demand option button if you want connections established over this port to go down when they are no longer needed Connections over ports configured as On Demand remain up until the minimum call duration timer expires When using the PSTN call establishment takes l...

Page 221: ...alternate path Enabling a dedicated port prevents the occurrence of glare by providing separate calling paths for both the RLC and Remote Gateway 9150 unit Click on the Enable option button if you want this port to be a dedicated network port Click on the Disable option button if you do not want this port to be a dedicated network port The default is Disable Dedicated Port Remote Unit ID Select th...

Page 222: ...uring the RLC Standard 4 0 CallParrot Feature Key Configuration field descriptions Field Description CallParrot Status Refer to page 168 for information on the CallParrot Business Call Recording feature Key Feature Key Number CallParrot Compression Rate ...

Page 223: ...mote connection configuration This section shows you how to choose the following settings for each remote unit security IP connection PSTN connection call timers Getting there RLC Configuration Manager Remote Connection Configuration Remote Connection Configuration property sheet ...

Page 224: ...or subsequent calls the Remote Gateway 911x series unit answers the modem with an answer tone of the correct duration Move the slider to the desired length of the answer tone on the receiving modem according to the guidelines in the following table Note This table is only a guide Your individual situation exact length of your connections long distance carrier and so on dictates the specific settin...

Page 225: ...ion To allow a remote unit to establish VoIP connection with the RLC 1 Enable the VoIP functionality on the IP network for that unit by selecting the option button located in the Status section 2 Select the Yes option button located in the IP Configure section 3 Enter the unit s IP address in the IP Address fields 4 Determine the IP Bandwidth using data rate values provided in the Bandwidth usage ...

Page 226: ... a G 729A call according to the Bandwidth Usage table 50 therefore IP Bandwidth 50 G 729A calls 8K required voice bandwidth according to the table above 16K for signaling 400 16 416K Note Since the maximum number of simultaneous calls possible through a Remote Gateway 9100 Series system is 32 calls 50 simultaneous calls are not possible Therefore the proper IP Bandwidth setting is 0 Zero 0 is the ...

Page 227: ...he service documents supplied by the BRI service provider contain a seven digit ISDN number then choose from among the following options to configure the number on your Remote Gateway 9100 Series unit Remote Gateway 9150 unit BRI configuration Configure the PSTN numbers with the seven digits provided by the Central Office without area codes For example 5551000 configured against the corresponding ...

Page 228: ...not 92145551000 where 5551000 is the primary Remote Gateway 9150 unit B channel and 9 is the Trunk Access Code 91 2145551000 if long distance RLC Network Port configuration Enter the Network Port PSTN Number exactly as the Remote Gateway 9100 Series unit must dial it For example 5552000 for seven digit local call where 5552000 is a PBX DID data port number 12125552000 if long distance 912125552000...

Page 229: ...rimary Signaling Link When this occurs either system can actually establish the first connection Follow the guidelines below when configuring callback for PSTN If Callback for PSTN is disabled 1 Configure the Primary Network Port with a DID number on the host PBX that is routed over a data capable PRI 2 Configure either DID numbers or internal DNs on all other network ports one per B Channel If Ca...

Page 230: ...the fields as described in Remote Connection Configuration field descriptions on page 205 2 Click on the OK button Result Configuration Manager writes the changes to a temporary file on the administration PC 3 Click on the Send button to update the RLC with the new information Note To save changes to the RLC s Flash memory select Upload Save to Flash from the Menu Bar ...

Page 231: ...vides the Node Name of the Remote Gateway 9100 Series unit When you enter the Node Name on the 9150 or 911x System Configuration property sheet this field automatically populates to allow you to identify remote units by name when viewing the Remote Connection Configuration property sheet Modem options Click on the Modem Options button if you want to configure the length of the answer tone on the a...

Page 232: ...re they are received at this site Security ID Outbound If you selected provisioned security then enter the Security ID up to 10 digits in length that must be presented by calls before they are allowed to go out from this site IP Status Select whether or not VoIP is the primary connection type to the Remote Gateway 9100 Series Click on the Enable option button to choose the IP network as the primar...

Page 233: ...onnections to the remote site from the RLC IP Bandwidth Enter the total amount of voice bandwidth needed for the maximum number of simultaneously active telephone calls over your WAN When the configured IP Bandwidth limit is reached PSTN bandwidth is established If PSTN is disabled then a Bandwidth Limit error message displays to the user of the Remote Gateway 9150 unit This feature does not apply...

Page 234: ... PSTN number the RLC must dial to connect to the remote unit The default is NC Not Configured For configuration details refer to PSTN configuration on page 201 Dedicated PSTN n w network Port Enter the RLC network port number that is dedicated to support the remote unit The default is 16 Note All network ports that are not dedicated are used as a pool to support additional network connections to r...

Page 235: ...on timers and Idle timers on page 203 The default is 30 User On Demand Min Call Timer Enter the minimum number of seconds that a PSTN connection must remain open at this remote site before the RLC closes it For more details refer to Minimum call duration timers and Idle timers on page 203 The default is 30 CallParrot Feature Refer to page 168 for information on the CallParrot Business Call Recordi...

Page 236: ...on Guide Configuring the RLC Standard 4 0 Caller ID If you have chosen caller ID security for this remote site click on the Caller ID button to enter the telephone numbers that you want to have access to this remote site Field Description ...

Page 237: ...the RLC transitions calls to the PSTN The recover duration is the time in minutes that QoS must remain above the recover threshold before the RLC recovers the call to the IP network The units of the acceptable duration for recovery are minutes rather than seconds in an attempt to minimize transition thrashing Transition thrashing is the rapid transition and recovery between networks This can occur...

Page 238: ...ies unit is sending or receiving a fax the packets lost prior to the transition can result in a fax that is not readable at the receiving end error messages that appear on both the sending and receiving fax machines If this occurs send the fax again More information Refer to the Remote Gateway 9100 Series Network Engineering Guidelines NTP 555 8421 103 for detailed information describing QoS Trans...

Page 239: ...of 3 5 center tick of slide control the following scenario can occur The measured delay on the network may indeed be less than a score of 3 5 according to the ITU E model However excessive packet loss can lower the MOS value calculated by the RLC In this scenario the RLC moves the call from the IP network to the PSTN This move ensures an acceptable QoS for the user based on real network conditions...

Page 240: ...Move the indicator to the appropriate point on the sliding scale a relative value between poor and superior Duration Signal Degrade Enter a value in seconds between 1 and 60 If poor voice quality lasts for the specified duration then calls are moved from the IP network to the PSTN The default is 15 seconds Duration Signal Recover Enter a value in minutes between 1 and 10 When the improved voice qu...

Page 241: ...215 June 2005 Configuring the RLC Transition Bandwidth Enter the amount of bandwidth in Kbytes that you want the RLC to have available at all times for use when transitioning between the IP network and PSTN The default is 32 K Field Description ...

Page 242: ... in the offline mode users cannot place host controlled calls with that unit Users can override the online offline table to establish or terminate a connection to the network Online offline configuration example The online offline table allows you to make up to eight entries per day every day of the week for each remote site The following is an example of a standard online offline program for an R...

Page 243: ...without configuring online entries between each offline entries In this way you can program the RLC to terminate a connection that has been left open if a remote site user is forced to override a scheduled PSTN termination For example Mr Smith a remote site user begins a business call with Mr Jones at 4 45 p m on a Friday The RLC is programmed to terminate his PSTN connection at 5 00 p m However M...

Page 244: ...oing online request to the host PBX If the RLC receives the request successfully the remote site and its associated digital telephones go online If you configure no online entries in the online offline table the RLC instructs the remote unit to go offline forever each time it processes an offline entry To go back online a remote user must enter the online SPRE code in order to place host controlle...

Page 245: ...onfiguration The Online Offline Table allows you to enter up to eight entries per day for each remote site every day of the week You can define each entry as Online Offline or Undefined Getting there RLC Configuration Manager Remote Connection Configuration Online Offline Table Online Offline Table ...

Page 246: ...fline Table dialog box displays Refer to Online Offline Table on page 219 5 From the Day drop down box select the day of the week that you want the remote unit to have access to the network PSTN or IP 6 In the enabled State drop down box choose Online or Offline according to the command you want the system to initiate for this remote site Result Configuration Manager enables the associated Time li...

Page 247: ...en as a default selection For example Offline if you chose Online in step 6 or Online if you chose Offline in step 6 Note You can make your desired Online Offline Table selection in any enabled field in any order IF you want to THEN continue configuring entries up to eight in the Online Offline Table for this remote unit return to step 6 stop configuring the Online Offline Table for this remote un...

Page 248: ...s the remote site these Caller IDs apply to Enter up to 20 telephone numbers using the same format used by the PSTN for presenting these DNs such as 10 digits or four digits If you want to use level 2 Caller ID security you must enter the DNs of all associated B channels For more information on Caller ID security refer to Level 2 caller ID security on page 21 For the proper procedure to use in Cal...

Page 249: ...D button Result The Caller ID configuration sheet displays Refer to List of Caller IDs on page 222 4 Enter the telephone numbers of the people to whom you want to grant access to the remote unit in the Caller ID fields Note Enter up to four Caller IDs 5 Click on the Add button Result The numbers you entered in the fields display in the larger window below 6 When you have entered all of the Caller ...

Page 250: ...your Remote Gateway 9100 Series system s voice processing capability add one DSP application module Calls made from Remote Gateway 911x series units require two DSP channels one voice channel one modem channel when operating in PSTN mode This includes QoS transitions If you want to configure Remote Gateway 911x series units for analog modem calls you must set the RLC DSPs to Remote Gateway 911x Ea...

Page 251: ...g compression algorithms that you can select for each DSP device Remote Gateway 9100 Series configures the same DSP load to all four channels on the same device The number of DSP devices on an RLC determines the number of DSP loads that the RLC can accommodate Configuring DSPs To configure DSP modules on your RLC complete the following steps 1 Access the DSP Configuration property sheet 2 Complete...

Page 252: ...for an explanation of DSP devices versus DSP modules and DSP channels This read only value is 2 Device Number 1 or 2 DSP Load Note This description applies to both appearances of this field Select the DSP Load providing the collection of compression algorithms that you would like loaded on the selected DSP according to the compression algorithms displayed in the Compression Algorithms window Valid...

Page 253: ...only window displays the combination of compression algorithms that are available in the DSP load selected in the DSP Load drop down list The compression algorithm G 711 G 726 or G 729A used on calls to or from the Remote Gateway 9100 Series unit stations is dictated by the compression setting configured for the remote port that the call is processed over Field Description ...

Page 254: ...uration Use the Auto Upgrade Configuration property sheet to automatically or on a scheduled basis query a predefined TFTP server and upgrade the firmware for Remote Gateway 9100 Series units Getting there RLC Configuration Manager Auto Upgrade Configuration Auto Upgrade Configuration property sheet ...

Page 255: ...Configuration property sheet 2 Complete the fields as described in Auto Upgrade Configuration field descriptions on page 230 3 Click on the OK button Result Configuration Manager writes the changes to a temporary file on the administration PC 4 Click on the Send button to update the RLC with the new information Note To save changes to the RLC s Flash memory select Upload Save to Flash from the Men...

Page 256: ...rver you want to query for the upgrade Start Auto Upgrade Click on the Start Auto Upgrade button to force the auto upgrade process to begin regardless of the mode and time configuration in the auto upgrade configuration Note Use caution when forcing the auto upgrade process as the system performs a self reset on all units to make the new firmware active once the download of new firmware is complet...

Page 257: ...lation and Administration Guide 231 June 2005 Configuring the RLC Date Select the date when you want the auto upgrade process to be performed if you selected Once a Month in the Frequency field Field Description ...

Page 258: ...r logging all events display logs to the syslog server s you configure This feature allows event logs display logs to be retained if you reboot or restart the Remote Gateway 9100 Series unit Remote Gateway 9100 Series supports the following syslog collector software Kiwi Syslog Daemon www kiwisyslog com WinSyslog www winsyslog com tftp32d server http tftpd32 jounin net Getting there RLC Configurat...

Page 259: ...RLC Installation and Administration Guide 233 June 2005 Configuring the RLC Syslog Configuration property sheet ...

Page 260: ...slog Configuration property sheet 2 Complete the fields as described in Syslog Configuration field descriptions on page 235 3 Click on the OK button Result Configuration Manager writes the changes to a temporary file on the administration PC 4 Click on the Send button to update the RLC with the new information Note To save changes to the RLC s Flash memory select Upload Save to Flash from the Menu...

Page 261: ...r the IP Address of the syslog server Then press the Enter key or click on the button to add the IP address to the Syslog Servers window You can enter up to three syslog server IP addresses Result The IP address of the syslog server displays in the Syslog Servers window Delete To delete a syslog server IP address from the Syslog Servers window click on the specific IP address that you want to dele...

Page 262: ...236 RLC Installation and Administration Guide Configuring the RLC Standard 4 0 ...

Page 263: ...ng the administration password 238 Creating a backup configuration file 240 Restoring the configuration 243 Display logs 248 Statistics screens 252 Verifying the firmware and software version 287 Obtaining the latest upgrade file 289 Performing a firmware upgrade 290 Performing a software upgrade 298 ...

Page 264: ...ssword prevents unauthorized users from performing online changes of the configuration residing in the RLC s Flash memory Note Nortel recommends that you change these passwords for logging on to both Configuration Manager and the RLC Make sure that you record the password and store it in a safe secure location If you forget or lose the password contact your Nortel customer support representative G...

Page 265: ...t The Change Password dialog box displays similar to the following 2 Complete the fields in the Change Password dialog box 3 Click on the OK button Result The Board Password Changed Successfully dialog box displays Note This means that Configuration Manager has written the password to the RLC s Flash memory 4 Click on the OK button 5 From the Menu Bar choose Upload Download Save to Flash Result Co...

Page 266: ...ion changes or after you perform a firmware upgrade Storing backup configuration files The RLC is an extension of the telecommunications and data network It is extremely important that you keep a backup copy of the RLC s configuration If the RLC s Flash memory or configuration becomes corrupted or is lost you can easily restore it Store the configuration file in a safe secure location such as on b...

Page 267: ...plays similar to the following 2 Choose the mode you want to use for the file transfer according to the following table IF you wish to save the configuration file to THEN do the following the administration PC Click on the Dump option button a different location on the IP network 1 Click on the TFTP option button Result This enables the IP Address fields 2 Enter the IP address of the PC that you w...

Page 268: ...le name s extension must be TXT 5 Click on the Download button Result The Download configuration dialog box closes and the following message displays in the status bar at the bottom of the screen Downloading Config From Board When the download is complete the Downloaded Configuration Data dialog box displays similar to the following 6 Click on the OK button Note Flash downloads to remote M39xx tel...

Page 269: ...e from a PC on the same network as the RLC To do this perform the upload over the IP network using the TFTP protocol Before you begin Before you can upload the configuration file to the RLC you must complete the following steps 1 Start the TFTP server application 2 Ensure that the TFTP base directory points to the location of the configuration file Getting there RLC Configuration Manager ...

Page 270: ...le over the IP network 1 From the Menu Bar choose Upload Download Upload Configuration Result The Upload Configuration dialog box displays similar to the following 2 Enter the IP address of the TFTP server in the IP Address fields Note Since the TFTP server application is running on your administration PC this is the IP address of the administration PC ...

Page 271: ...ar to the following 4 Ensure the Files of type drop down box shows Text File TXT 5 Navigate to the folder containing the configuration file 6 Select the configuration file and then click on the Open button Result The Upload Configuration dialog box displays with the file you selected shown in the File Name field 7 Click on the Upload button ...

Page 272: ...ges relating to the upload The following is an example CAUTION Risk of incorrect operation due to partial configuration Do not interrupt the configuration upload If you interrupt the configuration upload this results in an incomplete configuration in the RLC s database If the configuration upload is interrupted repeat this procedure immediately ...

Page 273: ...is finished the following message displays in the middle of the Upload Configuration dialog box CONFIGURATION IS UPDATED INTO FLASH 10 Click on the Close button 11 Restart the RLC Note For instructions refer to Performing a system restart or shutdown on page 161 IF the upload THEN is successful the following message displays CONFIG UPLOAD SUCCESSFUL USE SAVECFG TO UPDATE FLASH Proceed to step 8 fa...

Page 274: ...isplay logs and the condition indicated by each Use the display logs when troubleshooting system problems Click on the Save Report button to print the display logs to a text file or you can copy the information from the Display Logs window and paste it into a text file Getting there RLC Configuration Manager Viewing display logs From the Menu Bar choose Alarms Stats Logs Display Logs Result You ca...

Page 275: ...dure 1 After displaying the logs using the procedure explained under Viewing display logs on page 248 click on the Save Report button on the Display Logs window Result The Save As dialog box displays similar to the following 2 Navigate to the folder where you want to store the log file 3 Enter a name for the configuration in the File name field 4 Click on the Save button Result Configuration Manag...

Page 276: ...f you want to change the number of display logs retained by the RLC 1 From the Menu Bar choose Alarms Stats Logs Resize Logs Result The Resize Log dialog box displays similar to the following Note Maximum logs refers to the number of text lines maintained in the RLC system log The log holds a maximum of 1000 text lines or the 1000 most recent display logs when it shipped from the factory 2 Enter t...

Page 277: ...rd or clear display logs that are no longer useful 1 From the Menu Bar choose the Alarms Stats Logs Clear Logs Result The CLEAR LOGS dialog box displays similar to the following IF you select THEN No the Clear logs dialog box closes and the logs remain as they are Yes the RLC deletes its stored display logs the LOGS cleared dialog box displays similar to the following Click on the OK button ...

Page 278: ...vided by the Alarms Stats Logs menu function primarily to help you obtain information to provide to technical support personnel upon request Getting there RLC Configuration Manager Trunk Connection Statistics Trunk Connection Statistics show you the PSTN trunk usage for the selected remote site similar to the following ...

Page 279: ...se Alarms Stats Logs Trunk Connection Statistics from the Menu Bar to display the Trunk Connection Statistics screen Result Configuration Manager gathers statistics from the RLC and displays the Trunk Connection Statistics screen similar to the example on page 252 IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these s...

Page 280: ... 911x Identifies the only trunk available to the remote unit with all zeroes Status Identifies the current status of the trunk Valid values are Active and Idle Call Type Identifies whether the call is a local call or a remote signaling call Valid values are Local and Signaling Remote ID Identifies the remote unit involved in the call Called Number Identifies the remote DN regardless of who initiat...

Page 281: ... the PSTN or IP network connections They show the amount of bandwidth all remote units connected to the logged on RLC have available to them similar to the following To display the Bandwidth Connection Statistics screen refer to Displaying the Bandwidth Connection Statistics screen on page 256 To obtain the definitions for the statistics presented on the Bandwidth Connection Statistics screen refe...

Page 282: ...on Manager gathers statistics from the RLC and displays the Bandwidth Connection Statistics similar to the example on page 255 IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these statistics on the Save to File button close the Bandwidth Connection Statistics screen on the Close button obtain descriptions of the stati...

Page 283: ... this unit Valid values are Active and Idle No of Voice Calls on IP Identifies the number of calls in progress on this unit s IP connection No of Voice Calls on PSTN Identifies the number of calls in progress on this unit s PSTN connection Used IP BW Identifies the IP bandwidth in use on this unit Used Trunk BW Identifies the PSTN bandwidth in use on this unit Total Up Trunk BW Identifies the tota...

Page 284: ...cur Use these statistics to help you determine if voice QoS on your IP network is stable The Caller Info Statistics screen is similar to the following To display the Caller Info Statistics screen refer to Displaying the Caller Info Statistics screen on page 259 To obtain the definitions for the statistics presented on the Caller Info Statistics screen refer to Caller Info Statistics field descript...

Page 285: ... Manager gathers statistics from the RLC and displays the Caller Info Statistics screen similar to the example on page 258 IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these statistics on the Save to File button close the Caller Info Statistics screen on the Close button obtain descriptions of the statistics in the ...

Page 286: ...TN or IP network Type Identifies the type of call Valid values are Signaling Voice and Local Priority Identifies the priority setting of the involved trunk Valid values are PSTN Only IP Only High or Normal Call BW Identifies the amount of bandwidth used by the call Start Time Identifies the time that the connection initiated Transitions to PSTN Identifies the number of times the RLC moved the call...

Page 287: ...ive at the time that you request the statistics Technical support personnel use these statistics for troubleshooting purposes The VCT Statistics screen is similar to the following To display the VCT Statistics screen refer to Displaying the VCT Statistics screen on page 262 To obtain the definitions for the statistics presented on the VCT Statistics screen refer to VCT Statistics field description...

Page 288: ...ager gathers statistics from the RLC and displays the VCT Statistics screen similar to the example on page 261 IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these statistics on the Save to File button close the VCT Statistics screen on the Close button obtain descriptions of the statistics in the VCT Statistics scree...

Page 289: ...Statistic Description Connection ID Identifies the serial number of this call through the lifetime of the logged on unit Remote ID Identifies the unit ID of the remote unit involved in the call RLC Port No Identifies the port the call was processed through at the host site Start Time Identifies the time and date when the call started Duration Identifies how long the call lasted ...

Page 290: ... determine the module positions that are populated and the type of DSP application modules present in the populated positions The Hardware Statistics screen is similar to the following To display the Hardware Statistics screen refer to Displaying the Hardware Statistics screen on page 266 To obtain the definitions for the statistics presented on the Hardware Statistics screen refer to Hardware Sta...

Page 291: ...using the scroll bar available in the System Information section of the dialog box Refer to page 152 for further details The column contains the following information SLOTNO the slot number occupied by the application module Valid options are 1 2 3 and 4 STATUS whether the slot contains a functioning DSP application module Valid options are EQUIPPED a working DSP application module is in the slot ...

Page 292: ...on Manager gathers statistics from the RLC and displays the Hardware Statistics screen similar to the example on page 264 IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these statistics on the Save to File button close the Hardware Statistics screen on the Close button obtain descriptions of the statistics in the Hard...

Page 293: ...ntifies whether there is a functional DSP application module in the position identified in the Module No field Valid values are Equipped and Unequipped Equipped means that a DSP application module is installed in the module position and Unequipped means that there is not a DSP application module installed in the module position Module Type Identifies the part number of the hardware installed in th...

Page 294: ...se this screen to determine the module positions that are populated what type of DSP those positions contain and the functionality provided by each module The DSP Statistics screen is similar to the following To display the DSP Statistics screen refer to Displaying the DSP Statistics screen on page 269 To obtain the definitions for the statistics presented on the DSP Statistics screen refer to DSP...

Page 295: ... Manager gathers statistics from the RLC and displays the DSP Statistics screen similar to the example on page 268 IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these statistics on the Save to File button close the DSP Statistics screen on the Close button obtain descriptions of the statistics in the DSP Statistics s...

Page 296: ...ce that processed the call In Service Identifies any voice channels operating on this DSP application module Total MIPS Identifies the total millions of instructions per second MIPS capacity for this DSP device Available Mips Identifies the millions of instructions per second MIPS currently available on this DSP device Total Channels Identifies the total channel capacity for this DSP device Total ...

Page 297: ...ctionalities Available Flex Channels Identifies the number of channels on this DSP currently available to provide multiple functionalities Total Tones Channels Identifies the number of channels on this DSP that can transmit tones Total Reserved Channels Identifies the number of special purpose channels on this DSP reserved for internal use Name Identifies the name of the DSP load that is the combi...

Page 298: ...RLC that is achieved over the RLC s Ethernet interface The Ethernet Interface Statistics screen is similar to the following To display the Ethernet Interface Statistics screen refer to Displaying the Ethernet Interface Statistics screen on page 273 To obtain the definitions for the statistics presented on the Ethernet Interface Statistics screen refer to Ethernet Interface Statistics field descrip...

Page 299: ... Manager gathers statistics from the RLC and displays the Ethernet Interface Statistics screen similar to the example on page 272 IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these statistics on the Save to File button close the Ethernet Interface Statistics screen on the Close button obtain descriptions of the stat...

Page 300: ...ll Valid values are 0 ELAN and 1 CLAN MTUlen Identifies the Maximum Transmission Unit for this interface in bytes Speed Identifies the data rate of this interface in Mbps Rx Octet Identifies the number of bytes received on the given channel since the statistics were last reset Rx Ucast Identifies the number of packets with a unicast Ethernet address that directly matches the Ethernet address of th...

Page 301: ...d packets sent to multiple recipients on the given channel since the statistics were last reset Tx Disc Identifies the number of outbound packets discarded due to resource problems on the given channel since the statistics were last reset Tx Err Identifies the number of outbound packets discarded due to errors on the given channel since the statistics were last reset QLen Identifies the number of ...

Page 302: ...vice connected to each port of the logged on RLC similar to the following To display the Device Information Statistics screen refer to Displaying the Device Information Statistics screen on page 277 To obtain the definitions for the statistics presented on the Device Information Statistics screen refer to Device Information Statistics field descriptions on page 278 ...

Page 303: ...ger gathers statistics from the RLC and displays the Device Information Statistics screen similar to the example on page 276 IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these statistics on the Save to File button close the Device Information Statistics screen on the Close button obtain descriptions of the statistic...

Page 304: ...mation Type Identifies the port type Valid values are Remote Data and Local TCM Device Type Identifies whether the telephone connection on the port identified is Normal or ACD Valid values are Normal and ACD Call Status Identifies whether the port is currently handling a call Valid values are Busy and Idle Login Status Identifies whether the telephone connected to this port is active on the system...

Page 305: ...r network activity can adversely affect Remote Gateway 9100 Series system performance This screen shows remote unit performance in terms of the transmission and reception of frames and packets similar to the following To display the Network Statistics screen refer to Displaying the Network Statistics screen on page 280 To obtain the definitions for the statistics presented on the Network Statistic...

Page 306: ... want to check Network Statistics for similar to the following 2 Enter the Unit ID 3 Click on the OK button Result The Network Statistics screen displays similar to the example on page 279 IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these statistics on the Save to File button close the Network Statistics screen on ...

Page 307: ...e 60 minute period that ended 60 minutes or one hour before the request for statistics The statistics on the line where 2 is in this column refer to activity that occurred during the 60 minute period that ended two hours before the request for statistics and so on Tx Voice Samples Identifies the number of decoder packets transmitted by the DSP during the given hour This number corresponds to in ba...

Page 308: ...the error percentage This is an imprecise measurement due to the fact that multiple packet losses or overruns can be counted as a single error EthTx Mcast Identifies the number of multicast packets transmitted during the given hour Multicast packets are packets intended for multiple Ethernet addresses EthTX Ucast Identifies the number of unicast packets transmitted during the given hour Unicast pa...

Page 309: ...ng that of the specified unit Unicast packets are packets intended for only one Ethernet address EthRx Disc Identifies the number of packets that were received during the given hour and discarded due to a lack of available receive buffers EthRx Err Identifies the number of packets that were received during the given hour that contained errors that prevented them from being deliverable to a higher ...

Page 310: ...ance in terms of signaling errors of remote units connected to the logged on RLC Use these statistics to indicate the effectiveness of your connection to the PSTN The table displays error totals for all active PSTN calls from the specified remote unit similar to the following Note PSTN Error Statistics are only available for Remote Gateway 9150 units ...

Page 311: ...r similar to the following 2 Enter the Unit ID 3 Click on the OK button Result The PSTN Error Statistics screen displays similar to the example on page 284 IF you want to THEN click on the update the statistics by adding PSTN error information that occurred since your original request Refresh button create a text file containing these statistics Save to File button close the PSTN Error Statistics ...

Page 312: ...y 9100 Series product are check performed end to end at the High level Data Link Control HDLC framing level This check includes the ISDN framing errors as well as PSTN spans and clocking issues The CRC error count does not always indicate that there are CRC errors on the physical line between the RLC and the CO or the host PBX and the CO However the CRC error count is a good indication that you ne...

Page 313: ...ion that is currently installed This ensures that you do not replace the installed firmware or software with an older version Verifying the software version To verify the software version on your RLC 1 From the Menu Bar choose Help About Configuration Manager Result The About Configuration Manager dialog box displays similar to the following 2 Review the About Configuration Manager dialog box This...

Page 314: ... Result The System Configuration Details dialog box displays similar to the following 2 Review the Unit Version field This identifies the version of firmware installed on the unit 3 Click on the Close button Determining the current firmware and software versions To determine what the current firmware and software versions are refer to the Remote Gateway 9100 Series and RLC Release Notes NTP 555 84...

Page 315: ... for your RLC Configuration Manager software upgrade You use Configuration Manager software to configure or administer the RLC firmware upgrade for the RLC motherboard The firmware contains the code necessary for operating the RLC Note This includes any firmware updates that have been made for DSP application modules Downloading the upgrade file To download the upgrade file 1 With your web browser...

Page 316: ...nual firmware upgrade Nortel recommends that you perform the upgrades as follows 1 Create backup configuration files for the Remote Gateway 9150 Remote Gateway 911x series and Digital Telephone IP Adapter units and for the RLC Refer to Creating a backup configuration file in the Nortel Installation and Administration Guide for the specific product 2 Upgrade the Configuration Manager software on th...

Page 317: ...time you perform a firmware upgrade you first create a backup copy of the converted configuration file and store it in a safe secure location Before you begin It is important to complete the following steps before performing a firmware upgrade 1 Obtain the firmware upgrade from Nortel For instructions refer to Obtaining the latest upgrade file on page 289 2 Extract the upgrade files from the file ...

Page 318: ...u Bar choose Upload Download Upload S W Result The Software Upload dialog box displays similar to the following 2 In the Module section click on the Application option button 3 Enter the IP address of the TFTP server in the IP Address fields Note Since the TFTP server application runs on your administration PC this is the IP address of the PC ...

Page 319: ...re the firmware file is located 7 Select the file and then click on the Open button Example Select rlc 100 upg and then click on the Open button Result The Software Upload dialog box re displays The file you selected is shown in the Uploaded File field 8 Click on the Upload button Wait until the file uploads completely before entering any other commands The Log Report window displays a confirmatio...

Page 320: ... you begin on page 291 prior to configuring the automatic or scheduled upgrade 2 Complete the procedures in Creating a backup configuration file on page 240 before performing an automatic or scheduled firmware upgrade Note The automatic or scheduled firmware upgrade only performs upgrades on the Remote Gateway 9100 Series units you configure on the Auto Upgrade Configuration property sheets In ord...

Page 321: ...ined firmware upgrade executable file click on the Software Downloads link at the following website www nortel com Note You can also email this file to a remote user To perform the upgrade 1 Double click on the exe file Result The WinZip Self Extractor dialog box displays similar to the following 2 Click on the Setup button to run the Remote Gateway 9100 Series Firmware Upgrade Manager Note You ca...

Page 322: ...Administration Standard 4 0 3 Once the unzip process is complete the Welcome dialog box displays similar to the following 4 Click on the Next button Result The Remote Gateway 9100 Series Unit Information dialog box displays similar to the following ...

Page 323: ... password in the Password field If you have not yet customized this setting refer to Default logon ID and password on page 149 for the default password 8 Click on the Next button and follow the instructions on the upcoming dialog boxes to complete the upgrade process After successful installation the executable file removes all residual files excepting the executable itself For the RLC the self co...

Page 324: ...ation Manager software To upgrade the Configuration Manager software 1 Navigate to the directory that contains the upgrade files you extracted 2 Locate and double click on the setup exe file 3 Follow the prompts on screen Result The InstallShield installs the software overwriting the previous version ATTENTION Do not ignore any warning messages the InstallShield displays about versions of files su...

Page 325: ...re you begin 300 Reach Line Card LED indicators 301 Network connectivity 304 Software problems 310 QoS testing 312 Using Configuration Manager PING 314 PSTN connectivity testing 317 Syslog testing 322 Alarms and alerts 323 Responding to a catastrophic failure 324 Repair and warranty information 325 ...

Page 326: ...allation yes Perform troubleshooting in the sequence presented in this chapter no Answer the next question Did the RLC work then suddenly stop working yes Answer the next question no Perform troubleshooting in the sequence presented in this chapter Did you modify the configuration or change any hardware components yes Verify that changes were made correctly Check the hardware components to ensure ...

Page 327: ... you reset your RLC correct LED indicator behavior is as follows The Maintenance LED behavior upon card insertion lights solid flashes three times after completing self test Note The self test takes approximately 60 seconds goes off after the host PBX enables the RLC Note During normal operation of the RLC the Maintenance LED remains off The remaining LED indicators flash when there is network act...

Page 328: ...enabled on the host PBX 2 If other LED indicators are not lit or flashing did the Maintenance LED ever light If not contact your Nortel distributor There may be a hardware problem 3 Ensure that the RLC is properly seated in its slot and is properly inserted into the backplane If the Maintenance LED remains lit contact your Nortel distributor There may be a hardware problem The Maintenance LED is f...

Page 329: ...is enabled in the IP configuration complete the following steps 1 Check the physical network connection 2 Verify that the RLC can be PINGed 3 Check the network configuration such as routing traffic load and so on Adjust the network configuration if required 4 Normally there is no broadcast or multicast activity on the telephony LAN TLAN Interconnect a hub and a network analyzer to the TLAN and mon...

Page 330: ...described in the following table Symptom What to do You cannot establish a connection from your administration PC to the RLC 1 Ensure that you entered the IP address correctly when trying to establish the connection 2 Ensure that you entered the logon name and password correctly when trying to establish the connection 3 Ensure the RLC s IP address network mask and default gateway are configured co...

Page 331: ...nected at both ends RLC and network hub 5 Check the Ethernet cable and ensure it is good 6 Ensure the RLC is properly seated in its slot 7 Verify that the IP address subnet mask and gateway are all correct on the RLC 8 PING the RLC 9 If the RLC does not respond PING the RLC s gateway to see if it responds 10 If the gateway does not respond PING a known good device on the RLC s network 11 If steps ...

Page 332: ...PC are using the COM port 7 Check the serial cable connection to ensure it is good 8 Using a breakout box verify that the COM port is active 9 If the problem still exists contact your Nortel distributor There might be a hardware problem The RLC does not send or receive Ethernet traffic 1 Ensure the RLC is seated in its slot properly and connected to the backplane 2 Check the Ethernet cable between...

Page 333: ... installations 1 Verify security authentication configuration and ensure that it matches at both ends For example if using security identifier ensure that the inbound and outbound security identifiers are correctly configured at each end 2 Ensure that the unit IDs are configured correctly at each end An incorrect unit ID causes security authentication to fail 3 Verify that the PSTN and IP networks...

Page 334: ... does not respond check the network configuration such as routing traffic load and so on Adjust the network configuration if required Additional steps for PSTN only installations 1 Verify that network ports are configured on the host PBX one for each BRI channel that is to provide remote connectivity 2 Verify that the 9150 PSTN telephone number is configured correctly on both the Remote Connection...

Page 335: ...number is configured correctly on both the Network Port Configuration window of the RLC Port Configuration property sheet Refer to Configuring an RLC port on page 188 and Configuring the RLC Connection information in the Remote Gateway 9150 Installation and Administration Guide NTP 555 8421 215 Note This is the same telephone number configured on both property sheets Symptom What to do ...

Page 336: ...allation When performing one of the following by TFTP ERROR FILE OPEN FAILED displays configuration upload RLC firmware upgrade 1 Ensure the TFTP server application is installed and running on your administration PC 2 Ensure the file you are trying to upload is present in the target directory That is either in the TFTP directory or in the directory that is specified as the base directory in the TF...

Page 337: ...u perform a RLC firmware upgrade create a backup of the configuration The configuration database format in the RLC is dependent on the version of firmware installed on the RLC If you recently downgraded to a previous version of RLC firmware you may also need to revert to a previous configuration format System not responding appears when working with Configuration Manager It is possible that commun...

Page 338: ...cribed in the following table Symptom What to do The connection does not transfer from the IP network to the PSTN when the Ethernet connection is broken 1 Ensure that you selected PSTN Status Enable on the Remote Connection Configuration property sheet for the connection in question Ensure that the PSTN number of the remote unit is entered in the PSTN Number field on the same property sheet Ensure...

Page 339: ...P 555 8421 215 4 Ensure that you selected Status Enable in the Quality of Service window of the Remote Connection Configuration property sheet refer to Remote connection configuration on page 197 Verify that the Signal Degrade slide in the same window is set to an acceptable level refer to Configuring QoS on page 211 5 Understand that the QoS monitoring process monitors the network through samplin...

Page 340: ... this procedure as a troubleshooting tool to determine if you can reach the remote unit another RLC or any other device on the network Getting there RLC Configuration Manager Performing a Configuration Manager PING To perform a Configuration Manager PING 1 From the Menu Bar choose Tests Ping Result The PING Test dialog box displays similar to the following 2 Enter the IP Address of the unit you wa...

Page 341: ...bleshooting 4 Click on the OK button Result The PING test window displays showing the PING results The following is an example of a successful PING The following is an example of an unsuccessful PING 5 Click on the Close button Result The PING test window closes ...

Page 342: ... still does not work ATTENTION It is possible to successfully PING a device on the network and still not be able to log on to that device If you log on to a device an RLC using a serial connection and neglect to log off you may be able to successfully PING the device but be unable to establish a Telnet connection to it The device believes itself to be busy If you cannot log on to a device after a ...

Page 343: ...it PSTN connectivity tests always use the configured Trunk Support speed 2 When performing a PSTN connectivity test on a Remote Gateway 911x series unit the test only checks the primary PSTN connection to and from the RLC To avoid common configuration mistakes Nortel recommends that you test the PSTN operation after you have finished configuring the PSTN numbers In addition Nortel further recommen...

Page 344: ...e specified number and Remote Gateway 9100 Series unit port 2 Attempt Failed Attempt made to call specified number failed 3 Port Busy The specified port is in use and cannot be tested 4 No Remote Port Available There is no Remote Gateway 9100 Series unit port available to bring up trunk on specified port 5 Security Failed There was a security failure while bringing up the trunk Check security conf...

Page 345: ...ing trunk calls on trunk groups that use Local and Remote B channels Similarly no incoming local trunk calls are allowed on Local and Remote B channels During disruptive mode testing the following occurs A primary channel is brought up from the RLC side Other channels are tested from the RLC to the Remote Gateway 9150 unit Remote Gateway 9150 unit to RLC in the given range of data ports of the RLC...

Page 346: ...cal trunks calls both incoming and outgoing are allowed including emergency calls In addition You may observe that some PSTN lines brought up during the testing process do not drop automatically Sometimes ports that have not been brought up during testing but were closed due to the release of PSTN bandwidth are shown as released if they are in the given range This depends on how many calls are pla...

Page 347: ...the following Click on the Disruptive option button for tests performed at initial installations or after hours when you can shut down the entire system Click on the Non Disruptive option button for tests performed during business hours or any time when you cannot shut down the entire system 4 Enter the port number of the first port that you want to test PSTN connectivity on in the Start Port fiel...

Page 348: ...es system generates test syslog messages This allows you to verify the syslog configuration as well as the syslog collector functionality on the syslog server s Getting there RLC Configuration Manager Performing syslog testing To perform syslog testing 1 From the Menu Bar choose Tests Syslog Result A message displays similar to the following 2 Click on the OK button 3 Examine the syslog server s t...

Page 349: ...te to the host PBX that the Remote Gateway 9100 Series device is in a state of alarm or alert The host PBX then produces an alarm or alert through its software Refer to Display Logs in the Remote Gateway 9150 Installation and Administration Guide NTP 555 8421 215 or Configuration Manager online Help to determine if the host PBX produces an alarm or alert when Remote Gateway 9100 Series Configurati...

Page 350: ...tastrophic failure is defined as a failure of the equipment to operate after review of all troubleshooting information and implementation of appropriate procedures Inoperative hardware If your RLC fails to operate after thorough review of the troubleshooting information in this and related Guides consult your Nortel distributor for hardware replacement ...

Page 351: ...ng upon your location Note If the RLC is causing harm to the telephone network the telephone company may request that you disconnect it pending resolution of the problem Canada Nortel Service Selection Center 30 Norelco Drive Weston ON Canada M9L 2X6 Telephone 1 800 466 7835 United States Nortel Product Service Center 640 Massman Drive Nashville TN 37210 USA Telephone 1 800 466 7835 Europe Nortel ...

Page 352: ... American and Latin American countries you must first get an RR repair and return number from your Nortel distributor before shipping to the Nortel CALA Repair Center Nortel c o Wesbell 4019 S W 30th Avenue Fort Lauderdale FL 33312 USA Notify Receiving Department RR no Telephone Normal Service Hours Monday through Friday 8 00 a m to 5 00 p m Central Time 1 954 851 8841 After Normal Hours weekends ...

Page 353: ...ion Guide 327 A p p e n d i x A Planning forms In this appendix Completing the RLC forms 328 Connection Information 16 ports 330 Connection Information 32 ports 335 Online Offline Table Configuration 344 System expansion worksheet 345 ...

Page 354: ... users as voice ports only if there are not enough free data ports Refer to Remote port configuration on page 112 for more information Note The Connection Information forms identify the maximum number of ports that can be associated with MCAs and ATAs that are used to transmit data 2 If you want to route calls over the PSTN designate RLC ports to be used as network ports At the same time identify ...

Page 355: ...validate connection requests Note You must configure the same security level on both the RLC and remote unit 5 On the same form record the following items for the RLC in the Reach Line Card information section IP address subnet mask and gateway security level and if required security identifier 6 If necessary complete an RLC Online Offline Table Configuration form for each remote unit ...

Page 356: ...ecurity identifier Inbound Outbound Notes This RLC provides 32 total ports Ports 0 15 are Voice ports and ports 16 31 are Data ports On the host PBX you must configure Network ports or Remote ports that use MCAs or ATAs for data transmission as Data ports If there are not enough free Data ports you can configure Remote ports that use ATAs as Voice ports You can configure Remote ports used for FAX ...

Page 357: ...TA or FAX PSTNnumber if Network port IP address Security ID if Network port 0 Network Remote Local TCM Yes No 1 Network Remote Local TCM Yes No 2 Network Remote Local TCM Yes No 3 Network Remote Local TCM Yes No 4 Network Remote Local TCM Yes No 5 Network Remote Local TCM Yes No 6 Network Remote Local TCM Yes No 7 Network Remote Local TCM Yes No 8 Network Remote Local TCM Yes No ...

Page 358: ...A ATA or FAX PSTN number if Network port IP address Security ID if Network port 9 Network Remote Local TCM Yes No 10 Network Remote Local TCM Yes No 11 Network Remote Local TCM Yes No 12 Network Remote Local TCM Yes No 13 Network Remote Local TCM Yes No 14 Network Remote Local TCM Yes No 15 Network Remote Local TCM Yes No 16 Network Remote Local TCM Yes No 17 Network Remote Local TCM Yes No ...

Page 359: ...TA or FAX PSTN number if Network port IP address Security ID if Network port 18 Network Remote Local TCM Yes No 19 Network Remote Local TCM Yes No 20 Network Remote Local TCM Yes No 21 Network Remote Local TCM Yes No 22 Network Remote Local TCM Yes No 23 Network Remote Local TCM Yes No 24 Network Remote Local TCM Yes No 25 Network Remote Local TCM Yes No 26 Network Remote Local TCM Yes No ...

Page 360: ...Port configuration continued Page 5 of 5 RLC port number Port type MCA ATA or FAX PSTN number if Network port IP address Security ID if Network port 27 Network Remote Local TCM Yes No 28 Network Remote Local TCM Yes No 29 Network Remote Local TCM Yes No 30 Network Remote Local TCM Yes No 31 Network Remote Local TCM Yes No ...

Page 361: ...urity identifiers Inbound Outbound Notes This RLC provides 64 total ports Ports 0 31 are Voice ports and ports 32 63 are Data ports On the host PBX you must configure Network ports or Remote ports that use MCAs or ATAs for data transmission as data ports If there are not enough free data ports you can configure Remote ports that use ATAs as voice ports You can configure Remote ports used for FAX s...

Page 362: ...ork port IP address Security ID if Network port Slot 1 0 Network Remote Local telephone Yes No 1 Network Remote Local telephone Yes No 2 Network Remote Local telephone Yes No 3 Network Remote Local telephone Yes No 4 Network Remote Local telephone Yes No 5 Network Remote Local telephone Yes No 6 Network Remote Local telephone Yes No 7 Network Remote Local telephone Yes No 8 Network Remote Local te...

Page 363: ...etwork port IP address Security ID if Network port 9 Network Remote Local telephone Yes No 10 Network Remote Local telephone Yes No 11 Network Remote Local telephone Yes No 12 Network Remote Local telephone Yes No 13 Network Remote Local telephone Yes No 14 Network Remote Local telephone Yes No 15 Network Remote Local telephone Yes No 16 Network Remote Local telephone Yes No 17 Network Remote Loca...

Page 364: ...Network port IP address Security ID if Network port 18 Network Remote Local telephone Yes No 19 Network Remote Local telephone Yes No 20 Network Remote Local telephone Yes No 21 Network Remote Local telephone Yes No 22 Network Remote Local telephone Yes No 23 Network Remote Local telephone Yes No 24 Network Remote Local telephone Yes No 25 Network Remote Local telephone Yes No 26 Network Remote Lo...

Page 365: ...n continued Page 5 of 9 RLC port number Port type MCA ATA or FAX PSTN number if Network port IP address Security ID if Network port 27 Network Remote Local telephone Yes No 28 Network Remote Local telephone Yes No 29 Network Remote Local telephone Yes No 30 Network Remote Local telephone Yes No 31 Network Remote Local telephone Yes No ...

Page 366: ...work port IP address Security ID if Network port Slot 2 32 Network Remote Local telephone Yes No 33 Network Remote Local telephone Yes No 34 Network Remote Local telephone Yes No 35 Network Remote Local telephone Yes No 36 Network Remote Local telephone Yes No 37 Network Remote Local telephone Yes No 38 Network Remote Local telephone Yes No 39 Network Remote Local telephone Yes No 40 Network Remot...

Page 367: ...twork port IP address Security ID if Network port 41 Network Remote Local telephone Yes No 42 Network Remote Local telephone Yes No 43 Network Remote Local telephone Yes No 44 Network Remote Local telephone Yes No 45 Network Remote Local telephone Yes No 46 Network Remote Local telephone Yes No 47 Network Remote Local telephone Yes No 48 Network Remote Local telephone Yes No 49 Network Remote Loca...

Page 368: ...Network port IP address Security ID if Network port 50 Network Remote Local telephone Yes No 51 Network Remote Local telephone Yes No 52 Network Remote Local telephone Yes No 53 Network Remote Local telephone Yes No 54 Network Remote Local telephone Yes No 55 Network Remote Local telephone Yes No 56 Network Remote Local telephone Yes No 57 Network Remote Local telephone Yes No 58 Network Remote Lo...

Page 369: ...n continued Page 9 of 9 RLC port number Port type MCA ATA or FAX PSTN number if Network port IP address Security ID if Network port 59 Network Remote Local telephone Yes No 60 Network Remote Local telephone Yes No 61 Network Remote Local telephone Yes No 62 Network Remote Local telephone Yes No 63 Network Remote Local telephone Yes No ...

Page 370: ..._______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ Tuesday _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ Wednesday _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ Thursday _______ _______ _______ _____...

Page 371: ...ired for fax calls Each fax call requires two DSP channels _______ x 2 _______ ___________ Note If the number of DSP channels required for fax calls is not divisible by four round up the number entered in step 1 to the next multiple of four Each DSP device contains four channels Always round up to a higher number 2 Divide your Step 1 answer the total number of DSP channels required for fax calls b...

Page 372: ...ransmission ___________ 4 Do you want to implement call blocking Users will receive a fast busy signal when resources are not available Yes No 5 If step 4 is Yes calculate the number of calls that can be active at one time Note A conservative estimate of one call in three being blocked when no resources are available is recommended Multiply your step 3 answer by your call blocking factor For examp...

Page 373: ...External Assuming that there are eight voice channels available on a single DSP application module the current DSP application module channel capacity and taking into account the eight built in DSP channels on the RLC and Remote Gateway 9150 unit determine the number of DSP application modules required on your host PBX using the following equations ___________ A fax DSP devices required simultaneo...

Page 374: ...k supporting 2 fax and 17 remote service telephone calls simultaneously requires two DSP application modules If the RLC supports more than one remote site remember that its DSP application modules must support the voice processing for all sites combined 7 Record the number of DSP application modules already installed ___________ Note The RLC shipped from Nortel with one DSP module built in Your re...

Page 375: ...ation modules can be installed on the NTDR68xx Line Card Up to four DSP application modules can be installed on the NTDR70xx or NTDR71xx Line Cards 11 Allow for future growth Yes No Note All users at a Remote Gateway 9150 site must be assigned to one RLC only Therefore future assignment of RLC ports should be considered For example if a Remote Gateway 9150 site grows from 8 to 20 users and 12 more...

Page 376: ...350 RLC Installation and Administration Guide Planning forms Standard 4 0 ...

Page 377: ...a port configuration for 9150 on the Meridian 1 PBX 356 Data port configuration for 911x on the Meridian 1 PBX 358 Voice port configuration on the CS 2100 PBX 360 Data port configuration for 9150 on the CS 2100 PBX 362 Data port configuration for 911x on the CS 2100 PBX 365 RLC configuration 367 Remote Gateway 9150 unit configuration 371 Remote Gateway 911x series unit configuration 374 ...

Page 378: ...te Gateway 911x series unit on page 365 Sample configuration printouts for the RLC Remote Gateway 9150 unit and Remote Gateway 911x series unit are shown as follows RLC on page 367 Remote Gateway 9150 unit on page 371 Remote Gateway 911x series unit on page 374 Configuration recommendation The quickest way to configure the RLC Remote Gateway 9150 unit and Remote Gateway 911x series unit is to run ...

Page 379: ... ERN ET POW ER Host PBX ports configuration The TN for each port is the IPE slot number and RLC port number 0 and 16 in this example Connection to remote unit information 9150 s Unit ID 2 IP Address 5 6 7 8 Network Port 16 PSTN Number 606 555 6987 Security Level ID Inbound Security ID 1234567890 Outbound Security ID 0987654321 Remote Port 0 DN 8734 Note If calls are routed over the IP network the ...

Page 380: ... ports according to the needs of your remote users Configuration example This configuration example uses the settings identified in the network diagram shown on page 353 Note This configuration example is from a Meridian 1 PBX 11 REQ prt TYPE 2616 MARP NOT ACTIVATED TN 5 0 DATE PAGE DES DES Bryan Dion LDN NO NCOS 0 SGRP 0 RNPG 0 SCI 0 SSU XLST RLC slot and port numbers TN 005 0 00 00 TYPE 2616 CDE...

Page 381: ...UD DNDD CFXD ARHD CLTD ASCD CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD DDGA NAMA DRDD EXR0 USMD USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 CPND_LANG ENG HUNT PLEV 02 AST IAPG 0 AACS NO ITNA NO DGRP MLWU_LANG 0 DNDR 0 KEY 00 SCR 8734 0 MARP CPND NAME Bryan Dion XPLN 24 DISPLAY_FMT FIRST LAST 01 CWT 02 MSB 03 TRN 04 CFW 4 05 AO6 06 07 08 09 10 MCR 8234 0 MARP CPND NAME Bryan Dion XPLN 24 DISPLAY_...

Page 382: ...le is from a Meridian 1 PBX 11 REQ prt TYPE 2616 TN 5 16 DES DES Remote site 1 TN 005 0 00 16 TYPE 2616 CDEN 8D CUST 0 AOM 0 FDN TGAR 1 LDN NO NCOS 0 SGRP 0 RNPG 0 SCI 0 SSU XLST Telephone type RLC slot and port numbers CLS CTD FBD WTD LPR MTD FND HTD ADD HFD MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD DTA DRG1 POD DSX VMD CMSD CCSD SWD LND CNDD CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD ICDD C...

Page 383: ...RM KBD ON VLL OFF MOD YES INT OFF CLK OFF KBD ON RTS OFF PLEV 02 AST IAPG 0 AACS NO ITNA NO DGRP MLWU_LANG 0 DNDR 0 KEY 00 SCR 1234 0 MARP 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 Network ports must be defined as MCA The number that the Remote Gateway 9150 unit needs to connect to the RLC It must be a DID number Baud defaults to 56K however the RLC determines actual Baud on a per call basis ...

Page 384: ...RLC and the Remote Gateway 911x series unit and must be configured as an ATA Configuration example This configuration sample is from a Meridian 1 PBX 11 REQ prt TYPE 2616 MARP NOT ACTIVATED TN 9 16 DATE PAGE DES DES NO DES TN 009 0 00 16 TYPE 2616 CDEN 8D CUST 0 AOM 0 FDN TGAR 1 LDN NO NCOS 0 SGRP 0 RNPG 0 SCI 0 SSU XLST SFLT NO CAC_CIS 3 CAC_MFC 0 Telephone type RLC slot and port numbers TGAR mus...

Page 385: ...D ARHD CLTD ASCD CPFA CPTA HSPD ABDD DELD CFHD FICD NAID DNAA BUZZ AGRD MOAD UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD DRDD EXR0 USMD USRD ULAD CCBD RTDD RBDD RBHD PGND OCBD FLXA FTTC DNDY DNO MCBN CPND_LANG ENG HUNT PLEV 02 AST IAPG 0 AACS NO ITNA NO DGRP MLWU_LANG 0 DNDR 0 DTMK KEY 00 SCR 9016 0 MARP ANIE 0 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 VCE defines the port as a voi...

Page 386: ... on both the RLC at the host site and the Remote Gateway 9110 9115 or 9150 unit s at the remote site s served by the RLC Configuration example table lninv TABLE LNINV add LEN host 19 1 4 0 Å This is the LEN address in the CS 2100 CARDCODE DR68AA Å This is the card that will be occupying the IPE slot PADGRP DONS STATUS hasu Å HASU meaning Hardware Assigned Software Unassigned GND n BNV nl MNO y CAR...

Page 387: ...een sites SUBGRP 0 Å Site Specific information This will vary between sites NCOS 64 Å Site Specific information This will vary between sites SNPA 972 Å Site Specific information This will vary between sites KEY 1 RINGING y LEN_OR_LTID 19 1 4 0 ÅThis is the LEN of the Voice Port OPTKEY 1 OPTION m0200 Å This is the option for a display OPTKEY COMMAND AS ENTERED NEW NOW 0 9 22 PM 9726100 M2616 FH Y N...

Page 388: ...ed on the odd numbered LENs in the CS 2100 The odd numbered ports correspond to ports 16 32 on both the RLC and the Remote Gateway 9150 unit Configuration example table lninv TABLE LNINV add LEN host 19 1 4 31 Å This is the LEN address in the CS 2100 CARDCODE DR68AA Å This is the card that will be occupying the IPE slot PADGRP DONS STATUS hasu Å HASU meaning Hardware Assigned Software Unassigned G...

Page 389: ... type GROUP NTIRICH Å Site Specific information This will vary between sites SUBGRP 0 Å Site Specific information This will vary between sites NCOS 64 Å Site Specific information This will vary between sites SNPA 972 Å Site Specific information This will vary between sites RINGING y CLASSDU mca DOWNLOAD n SYNCHRO s DATARATE 64000 CLOCKSRC i V25 n HDLC n RTS n HOTLINE n VLL n IDLETO 0 KBDTYP hayes ...

Page 390: ... port configuration cont d LEN_OR_LTID 19 1 4 31 Å Site Specific inform ation This will vary between sites OPTION ndc OPTION COMMAND AS ENTERED NEW NOW 0 9 21 AM 6846789 MCA NTIRICH 0 64 972 Y MCA N S 64000 I N N N N N 0 HAYES NILLATA HOST 19 1 04 31 NDC ENTER Y TO CONFIRM N TO REJECT OR E TO EDIT y ...

Page 391: ...s in the CS 2100 The odd numbered ports correspond to ports 16 32 on both the RLC and the Remote Gateway 911x series unit Configuration example TABLE LNINV pos 19 1 06 03 HOST 19 1 06 03 DR68AA DONS WORKING N NL Y FLXA cha CARDCODE DR68AA PADGRP DONS STATUS WORKING GND N BNV NL MNO Y CARDTYPE FLXA TUPLE TO BE CHANGED HOST 19 1 06 03 DR68AA DONS WORKING N NL Y FLXA ENTER Y TO CONFIRM N TO REJECT OR...

Page 392: ... SUBGRP 0 NCOS 64 RING Y CARDCODE DR68AA GND N PADGRP DONS BNV NL MNO Y PM NODE NUMBER 163 PM TERMINAL NUMBER 196 DNGRPS OPTIONS NETNAME NORTEL ADDRESS DDD44NNNNN NETNAME PUBLIC ADDRESS 97268NNNNN OPTIONS NONE KEY DN 1 DN 9726846779 KEY FEATURE NONE This is the card that will be occupying the IPE slot ...

Page 393: ...guration example This configuration example uses the settings identified in the network diagram shown on page 353 SYSCFG 254 HOST1 APPMODCFG 0 NC NC APPMODCFG 1 E G729A G729A APPMODCFG 2 NC NC APPMODCFG 3 NC NC SYSCFG 254 HOST1 RLCCFG E E ACCFG D PORTCFG 0 1 0 2 2 D PORTCFG 1 1 0 2 2 D PORTCFG 2 1 0 2 2 D PORTCFG 3 1 0 2 2 D PORTCFG 4 1 0 2 2 D PORTCFG 5 1 0 2 2 D RLC s IP address information Unit...

Page 394: ...CFG 11 0 PORTCFG 12 0 PORTCFG 13 0 PORTCFG 14 0 PORTCFG 15 0 PORTCFG 16 2 2 6065556987 PORTCFG 17 0 PORTCFG 18 0 PORTCFG 19 0 PORTCFG 20 0 PORTCFG 21 0 PORTCFG 22 0 PORTCFG 23 0 PORTCFG 24 0 PORTCFG 25 0 PORTCFG 26 0 PORTCFG 27 0 PORTCFG 63 0 RUNITCFG 1 E 0 2 45 45 3 1234567890 0987654321 E Y 5 6 7 8 RUNITCFG 2 D 0 0 2 1 1 D D D RUNITCFG 3 D 0 0 2 1 1 D D D RUNITCFG 4 D 0 0 2 1 1 D D D RUNITCFG 5 ...

Page 395: ...0 00 ONOFFCFG 3 SUN 0 00 00 ONOFFCFG 3 MON 0 00 00 ONOFFCFG 3 TUE 0 00 00 ONOFFCFG 3 WED 0 00 00 ONOFFCFG 3 THU 0 00 00 ONOFFCFG 3 FRI 0 00 00 ONOFFCFG 3 SAT 0 00 00 ONOFFCFG 4 SUN 0 00 00 ONOFFCFG 4 MON 0 00 00 ONOFFCFG 4 TUE 0 00 00 ONOFFCFG 4 WED 0 00 00 ONOFFCFG 4 THU 0 00 00 ONOFFCFG 4 FRI 0 00 00 ONOFFCFG 4 SAT 0 00 00 ONOFFCFG 5 SUN 0 00 00 ONOFFCFG 5 MON 0 00 00 ONOFFCFG 5 TUE 0 00 00 ONOF...

Page 396: ...FG 9 SUN 0 00 00 ONOFFCFG 9 MON 0 00 00 ONOFFCFG 9 TUE 0 00 00 ONOFFCFG 9 WED 0 00 00 ONOFFCFG 9 THU 0 00 00 ONOFFCFG 9 FRI 0 00 00 ONOFFCFG 9 SAT 0 00 00 ONOFFCFG 10 SUN 0 00 00 ONOFFCFG 10 MON 0 00 00 ONOFFCFG 10 TUE 0 00 00 ONOFFCFG 10 WED 0 00 00 ONOFFCFG 10 THU 0 00 00 ONOFFCFG 10 FRI 0 00 00 ONOFFCFG 10 SAT 0 00 00 FBQOSCFG 1 E 5 6 5 10 10 32 FBQOSCFG 2 D 5 6 5 10 10 32 FBQOSCFG 3 D 5 6 5 10...

Page 397: ...shown on page 353 IPCFG 5 6 7 8 255 255 0 0 5 6 7 9 APPMODCFG 0 SPARE TSIDSP APPMODCFG 1 E G729A G729A APPMODCFG 2 NC NC APPMODCFG 3 NC NC APPMODCFG 4 1 1 E 1 1 5556987 60655569870101 E 1 1 APPMODCFG 5 NC NC APPMODCFG 6 NC NC APPMODCFG 7 NC NC SYSCFG 2 Remote site 1 ROUCFG 13 00 0 JAN 13 2000 911 222 333 345 456 E ACCFG N System configuration Emergency service number System date and time SPRE code...

Page 398: ...04 ROUDEVCFG 6 0 E E E John Brown 8611 04 ROUDEVCFG 7 1 0 ROUDEVCFG 8 1 0 ROUDEVCFG 9 1 0 ROUDEVCFG 10 1 0 ROUDEVCFG 11 1 0 ROUDEVCFG 12 1 0 ROUDEVCFG 13 1 0 ROUDEVCFG 14 1 0 ROUDEVCFG 15 1 0 ROUDEVCFG 16 1 0 ROUDEVCFG 17 1 0 ROUDEVCFG 18 1 0 ROUDEVCFG 19 1 0 ROUDEVCFG 20 1 0 ROUDEVCFG 21 1 0 ROUDEVCFG 22 1 0 ROUDEVCFG 23 1 0 ROUDEVCFG 24 1 0 ROUDEVCFG 25 1 0 ROUDEVCFG 26 1 0 ROUDEVCFG 27 1 0 ROUD...

Page 399: ...KEYCFG 22 NC FKEYCFG 23 NC FKEYCFG 24 NC FKEYCFG 25 NC FKEYCFG 26 NC FKEYCFG 27 NC FKEYCFG 28 NC FKEYCFG 29 NC FKEYCFG 30 NC FKEYCFG 31 NC FKEYCFG 32 NC Local station feature keys configuration Port number Feature key number Feature name DN if applicable locations of local call appearance keys 1 and 2 TRKGRPCFG 1 E 61 4 0 0 4 0 1 8739 TRKGRPCFG 2 D 62 1 0 0 1 0 1 2 0 0 2 0 1 4002 TRKGRPCFG 3 D 63 ...

Page 400: ... series unit configuration This section shows the configuration settings for the Remote Gateway 911x series unit You can obtain a similar configuration printout by performing a configuration download while connected to the Remote Gateway 911x series unit Note Configuration settings are separated by commas ...

Page 401: ...FG 1 Node 1 ROUCFG 0 911 99 98 D 97 96 ACCFG N System configuration Emergency service number SPRE codes 911x unit s IP interface information IP address Subnet mask IP gateway Unit ID and node name RLCDETCFG 254 0 1 E 1 2 3 4 E 6135551234 Host PBX connection information RLC s unit ID security information inbound and outbound security IDs RLC s IP address RLC PSTN number IPCFG 5 6 7 8 255 255 255 0 ...

Page 402: ...376 RLC Installation and Administration Guide Sample configuration files Standard 4 0 ...

Page 403: ...C Installation and Administration Guide 377 A p p e n d i x C Pin out tables for RLC Multi I O cables In this appendix Reading the tables 378 RLC Multi I O cable Basic 379 RLC Multi I O cable Enhanced 381 ...

Page 404: ...ine of the table below is read as follows In pair 1 of bundle W1 the red wire connects pin P1 21 to pin P2 5 and carries the following signal EN0RXD In pair of bundle the wire connects pin to pin and carries the following signal 1 W1 RED P1 21 P2 5 EN0RXD 1 W1 BLK P1 46 P2 12 EN0RXD 2 W1 WHT P1 22 P2 6 EN0TXD 2 W1 BLK P1 47 P2 13 EN0TXD IF the first entry in a row is in column THEN the final colum...

Page 405: ...Multi I O cable Basic NTDR79xx ships with each Reach Line Card RLC This cable provides the following connectivity P1 the switch s I O panel P2 an external user Ethernet port P3 serial port to admin PC If you lose your RLC Multi I O cable Basic contact your Nortel distributor and request order number A0795280 to purchase a new one ...

Page 406: ...ti I O cable Basic In pair of bundle the wire connects pin to pin and carries the following signal 1 W1 RED P1 21 P2 5 EN0RXD 1 W1 BLK P1 46 P2 12 EN0RXD 2 W1 WHT P1 22 P2 6 EN0TXD 2 W1 BLK P1 47 P2 13 EN0TXD P2 4 GND SHD 1 W2 RED P1 17 P3 3 MMIRXD 1 W2 BLK P1 42 P3 2 MMITXD 2 W2 WHT P1 45 P3 5 GND 2 P3 1 P3 4 MMIDTR MMIDCD P3 4 P3 6 MMIDTR MMIDSR P3 7 P3 8 MMIRTS MMICTS ...

Page 407: ...DR80xx is a 6 plug cable that provides the following connectivity P1 the switch s I O panel P2 an external user Ethernet port P3 a serial port to admin PC P4 the switch s internal Ethernet port P5 the cross connect to local telephones P6 for future use You must order this cable separately by contacting your Nortel distributor and requesting order code A0795281 ...

Page 408: ...llowing signal 1 W1 BLK P1 21 P2 5 EN0RXD 1 W1 RED P1 46 P2 12 EN0RXD 2 W1 BLK P1 22 P2 6 EN0TXD 2 W1 WHT P1 47 P2 13 EN0TXD P2 4 GND SHD 1 W2 BLK P1 17 P3 3 SDIRXD 1 W2 RED P1 42 P3 2 SDITXD 2 W2 BLK P1 45 P3 5 GND 2 W2 WHT P3 1 P3 4 SDIDTR SDIDCD P3 4 P3 6 SDIDTR SDIDSR P3 7 P3 8 SDIRTS SDICTS 1 W3 BLK P1 23 P4 5 EN1RXD 1 W3 RED P1 48 P4 12 EN1RXD 2 W3 BLK P1 24 P4 6 EN1TXD 2 W3 WHT P1 49 P4 13 ...

Page 409: ...5 TCMR04 5 W4 YEL P1 30 P5 30 TCMT04 6 W4 BLK P1 6 P5 6 TCMR05 6 W4 BRN P1 31 P5 31 TCMT05 7 W4 BLK P1 7 P5 7 TCMR06 7 W4 ORG P1 32 P5 32 TCMT06 8 W4 RED P1 8 P5 8 TCMR07 8 W4 WHT P1 33 P5 33 TCMT07 9 W4 RED P1 9 P5 9 TCMR08 9 W4 GRN P1 34 P5 34 TCMT08 10 W4 RED P1 10 P5 10 TCMR09 10 W4 BLU P1 35 P5 35 TCMT09 11 W4 RED P1 11 P5 11 TCMR10 11 W4 YEL P1 36 P5 36 TCMT10 12 W4 RED P1 12 P5 12 TCMR11 In...

Page 410: ... TCMT14 16 W4 GRN P1 16 P5 16 TCMR15 16 W4 YEL P1 41 P5 41 TCMT15 1 W5 BLK P5 9 P6 2 reserved 1 W5 RED P5 34 P6 14 reserved 2 W5 BLK P5 10 P6 3 reserved 2 W5 WHT P5 35 P6 16 reserved 3 W5 BLK P5 11 P6 4 reserved 3 W5 GRN P5 36 P6 5 reserved 4 W5 BLK P5 12 P6 20 reserved 4 W5 BLU P5 37 P6 6 reserved 5 W5 BLK P5 13 P6 8 reserved 5 W5 YEL P5 38 P6 7 reserved 6 W5 BLK P5 14 P6 17 reserved 6 W5 BRN P5 ...

Page 411: ...une 2005 Pin out tables for RLC Multi I O cables 7 W5 BLK P5 15 P6 24 reserved 7 W5 ORG P5 40 P6 11 reserved 8 W5 RED P5 16 P6 15 reserved 8 W5 WHT P5 41 P6 12 reserved In pair of bundle the wire connects pin to pin and carries the following signal ...

Page 412: ...386 RLC Installation and Administration Guide Pin out tables for RLC Multi I O cables Standard 4 0 ...

Page 413: ...ardware required to support a particular device For example network adapters provide a port for the network wire Adapters can be expansion boards or part of the computer s main circuitry administrator A user who is responsible for maintaining the RLC or its associated remote units agent A person who is responsible for handling customer calls analog The type of signal used by most telephone connect...

Page 414: ...ous Transfer Mode Automatic Call Distribution ACD applications A separate system or built in feature of a PBX that equally distributes incoming calls to agents As calls come in they are placed into a queue or a waiting line for the next available agent The RLC and its associated remote units support all of Nortel s ACD applications B bandwidth The amount of data that the network can transmit usual...

Page 415: ... at the Remote Gateway 9110 9115 9150 or Digital Telephone IP Adapter site BRI Refer to Basic Rate Interface bridge A protocol independent device that connects two LANs or two segments of the same LAN Bridges are faster and less versatile than routers because they forward packets without analyzing and rerouting messages bridge port Bridge ports are configured on the Remote Gateway 9150 unit and ar...

Page 416: ...all to the host PBX remains open regardless of telephone activity or lack thereof Call On Demand A call connection that is opened only when a connection to the host PBX is required This is different from a permanent connection that is open all the time call treatment A method of handling applied to a call while it is waiting to be answered or serviced caller ID Caller ID is used on the RLC to iden...

Page 417: ... amounts of data up to 1 Gbyte although the most common size is 630 Mbytes A single CD ROM has the storage capacity of 700 floppy disks and is particularly well suited to information that requires large storage capacity chip The small flake of silicon crystal that makes up the microprocessor 2 A type of controller CLAN Refer to Customer Local Area Network CLID Refer to Calling Line Identification ...

Page 418: ...figuration Manager The software application used to configure and administer remote units and the RLC port that they are connected to controller board A special type of expansion board that contains a controller for a peripheral device When you attach new devices to a computer such as a disk drive often a controller board must also be added CPU Refer to Central Processing Unit CPU clock The clock ...

Page 419: ...figuration Protocol Digital Linear Tape A high capacity 1 2 inch streaming tape cartridge format Digital Signal Processor A special type of coprocessor that manipulates analog data such as sound or photographs that has been converted to digital form DIMM Refer to Dual In line Memory Module DIP A type of protective packaging for silicon memory chips that provides a safe and convenient means of inst...

Page 420: ...mory This process enables the microprocessor to spend its time performing other functions Directory Number The number that identifies a phoneset on a switch The directory number DN could be a local extension local DN a public network telephone number or an automatic call distribution directory number ACD DN DLL Refer to Dynamic Link Library DLT Refer to Digital Linear Tape DMA Refer to Direct Memo...

Page 421: ...more particular functions and a program accesses the functions by creating either a static or dynamic link to the DLL A DLL can be used by several applications at the same time dynamic port pool A RLC feature that is similar to multiuser ports in that multiple stations can share ports on the RLC However users sharing ports from a dynamic pool are assigned to the first available port on the RLC E E...

Page 422: ...ted from the rest of the Ethernet network and enables signaling and administration access to the RLC Nortel recommends the following IP traffic should not be routed between the main network and the ELAN An IP route should not be established between the two LANs Emergency Service Number The Remote Gateway 9150 unit allows you to program an emergency service number such as 911 EMI Electro magnetic i...

Page 423: ...or information only while others can indicate a problem expansion board Any board that plugs in to one of the computer s expansion slots Expansion boards include controller boards LAN cards and video adapters expansion bus Enables expansion boards to access the microprocessor and memory Refer also to bus expression A building block of a script used to test for conditions perform calculations or co...

Page 424: ...d for international circuits G 726 G 726 is a standard ADPCM algorithm specified by the International Telecommunication Union ITU for reducing the 64 kbps A Law or mµ law logarithmic data of a normal telephone line to 16 24 32 or 40 kbps G 729A G 729A is a voice compression International Telecommunications Union ITU standard that can be used in a wide range of applications including wireless commu...

Page 425: ...tion runs A graphical user interface uses features such as pointers icons I beams and menus to make the program easier to use GUI Refer to graphical user interface H handshaking A process involved in establishing a valid connection or signal between two pieces of hardware or communications software host call appearance key An assigned key on the telephone set at the remote site that is used to est...

Page 426: ...ective interface technology for mass storage devices that the controller is integrated into the disk or CD ROM drive in idle timer Identifies the maximum length of time that an ISDN connection should remain idle before it can be closed Idle means that a voice connection does not exist and buttons are not being pressed on the digital telephone Industry Standard Architecture A 16 bit standard interf...

Page 427: ...on the IP address of the destination The format of an IP address is a 32 bit numeric address written as four numbers separated by periods Each number can be 0 255 For example 1 160 10 240 could be an IP address IPX Internetwork Packet Exchange A networking protocol used by the Novell NetWare operating systems ISA Refer to Industry Standard Architecture ISDN Refer to Integrated Services Digital Net...

Page 428: ...ost LANs connect workstations and personal computers and are confined to a single building or group of buildings local call A call that originates at your site local call appearance key An assigned key on the telephone set at the remote site that is used to call another station at the branch office or to place and receive calls through the local PSTN local station A telephone set located at a remo...

Page 429: ...so to logical expression relational expression Mbyte Refer to megabyte megabyte A unit of measurement for data storage equal to 1 048 576 bytes megahertz One million cycles per second MHz Refer to megahertz motherboard The principal board that has connectors for attaching devices to the bus Typically the motherboard contains the CPU memory and basic controllers for the system On PCs the motherboar...

Page 430: ...g systems such as LAN Manager LAN Server Windows for Workgroups Windows 95 and Windows NT Network Basic Input Output System An application programming interface API that augments the DOS BIOS by adding special functions for local area networks LANs Almost all LANs for PCs are based on the NetBIOS Some LAN manufacturers have even extended it adding additional network capabilities Network Interface ...

Page 431: ... maker of equipment marketed by another vendor usually under the name of the reseller The OEM may only manufacture certain components or complete computers that are then often configured with software and or other hardware by the reseller OLE Refer to Object Linking And Embedding online offline table The online offline table is configured on the RLC It allows you to schedule times that the host PB...

Page 432: ...LC and its associated remote units packetized voice Digital signal processors DSPs located in the Remote Gateway 9150 unit and RLC convert analog voice into digital data The data is constructed as a UDP IP voice packet for transmission over an IP network parity The quality of being either odd or even The fact that all numbers have parity is commonly used in data communications to ensure the validi...

Page 433: ...alls are presented to PING Refer to Packet InterNet Groper position ID A unique identifier for a phoneset used by the switch to route calls to the phoneset POST Refer to Power On Self test Power On Self test Initializes and performs rudimentary tests on baseboard hardware including CPU floating point unit interrupts memory real time clock video and auto initializing PCI and EISA bus priority DN A ...

Page 434: ...ched Telephone Network Public Switched Telephone Network Any common carrier network that provides circuit switching between public users The term is usually applied to the public telephone network Q Quality of Service QoS Transitioning Technology Nortel s patented technology that can automatically switch calls from the IP network to the PSTN when the voice QoS falls below a predetermined threshold...

Page 435: ...ature built into Windows NT and Windows 95 that enables users to log in to an NT based LAN using a modem X 25 connection or WAN link Also known as Dial Up Networking remote station A telephone set located at the Remote Gateway 9110 9115 9150 or Digital Telephone IP Adapter site remote trunk From the RLC s point of view remote trunks are the ISDN BRI connections between the PSTN and the remote unit...

Page 436: ...iteria RTC Refer to real time clock S SCA Refer to Single Connector Architecture second level threshold The value used in display thresholds that represents the highest value of the normal range for a given statistic security identifier The remote unit sends the branch office security identifier password to the RLC for each connection request The RLC matches the identifier configured for the RLC p...

Page 437: ...requirements A service provides system functionality Service Control Manager A Windows NT process that manages the different services on the PC Service Profile Identifier When you order an ISDN line your phone company provides you with a SPID for every phone number you have silence suppression A feature that prevents packet transmission during periods when there is no voice data present SIMM Singl...

Page 438: ...o Service Profile Identifier SPRE code A Special Prefix code that is used to initiate use of a host PBX feature In a Remote Gateway 9100 Series context SPRE codes are used to toggle a remote site between online and offline modes use the paging feature switch an analog or ATA equipped station from host controlled mode to locally controlled mode so that local calls can be made register a Remote Gate...

Page 439: ...itch In a telecommunications network a switch is the hardware that receives phone calls and provides connections to telephone sets The switch allows a connection to be established as necessary and terminated when there is no longer a session to support it In networks a device that filters and forwards packets between LAN segments Switches operate at the data link layer layer 2 of the OSI Reference...

Page 440: ...efer to Trivial File Transfer Protocol threshold A value for a statistic that system handling of the statistic changes at threshold class A set of options that specifies how statistics are treated in reports and real time displays Refer also to pegging threshold Token Ring A PC network protocol developed by IBM A Token Ring network is a type of computer network whereby all the computers are arrang...

Page 441: ...t controlled or locally controlled mode U Uninterruptible Power Supply A power supply that includes a battery to maintain power in the event of a power outage Typically a UPS keeps a computer running for several minutes after a power outage enabling you to save data that is in RAM and to shut down the computer safely UPS Refer to Uninterruptible Power Supply utility A program that performs a speci...

Page 442: ...wkward sounding speech Voice over Internet Protocol VoIP Technology that uses the IP data network to carry the voice conversation and telephone set control signals between a remote site and the host PBX W WAN Wide area network A computer network that spans a relatively large geographical area Typically a WAN consists of two or more local area networks LANs The largest WAN in existence is the Inter...

Page 443: ...Total Up Trunk BW 257 Used IP BW 257 Used Trunk BW 257 C Call Type 254 Callback for PSTN 209 Called Number 254 Caller ID 210 Caller Info Statistics Call BW 260 Connection ID 260 Current Media 260 Last Transition to IP 260 Last Transition to PSTN 260 Priority 260 Remote ID 260 Start Time 260 Transitions to Circuit 260 Transitions to PSTN 260 Type 260 CallParrot Compression Rate 193 196 CallParrot F...

Page 444: ...ter the Local IP Mask of the unit 98 F Facility Indicator 235 Files of type 146 Frequency 176 230 Full Duplex Ethernet 185 G G 711 190 required VoIP bandwidth 199 G 726 190 required VoIP bandwidth 199 G 729A 190 192 DSP configuration default load 226 required VoIP bandwidth 199 calculation examples 200 G 729A During QoS Transition 192 G 729A FAX 190 required VoIP bandwidth 199 H Hardware Statistic...

Page 445: ...nformation 182 Management IP Mask 182 Min Call Timer 209 Modem Options 205 Module Number 226 N NLP 169 No number of Devices 226 Node Name 174 205 Number of Switches before Lockout 214 O OK button 135 140 145 On Demand 194 allocation disadvantages 194 Online Offline 209 P Per DN Recording 176 Permanent allocation 194 Priority RLC Port Configuration 191 PSTN Configure 208 PSTN Number Remote Connecti...

Page 446: ... 176 TAPI Support 193 TFTP Server IP Address 230 Threshold Signal Degrade 214 Signal Recover 214 Time Auto Upgrade 230 RLC System Configuration 176 Total Voice Channels 270 Transition Bandwidth 215 Trunk Connection Statistics Call Type 254 Called Number 254 Close Time 254 Duration 254 Remote ID 254 Start Time 254 Status 254 Trunk Number 254 Trunk Number 254 Trunk Support 175 U Unit ID 205 RLC Syst...

Page 447: ...RLC Installation and Administration Guide 421 June 2005 Fields Index W Wish to Enable IP Voice Connection to Remote 99 Wish to Enable PSTN Voice Connection to Re mote 100 ...

Page 448: ...422 RLC Installation and Administration Guide Fields Index Standard 4 0 ...

Page 449: ...efer to RLC password administration PC 67 Advanced Configuration settings 169 Alarms and alerts 323 algorithmic delay 65 algorithms G 711 G 726 G 729A 82 Analog Telephone Adapter ATA 17 111 ATA Remote Gateway 911x series unit 116 ATA data adapters 113 auto logoff 150 Auto Upgrade Auto Upgrade Configuration property sheet 228 294 Auto Upgrade configuration procedure 229 B backup creating a backup c...

Page 450: ...86 classes of service RNGI and RNGB 18 classes of service RNGI and RNGB 18 clearing logs 251 Collisions 275 283 Common Features Specification 4 compatibility ACD applications 18 CTI applications 18 modules 16 PBX hardware and software 3 telephone hardware 16 compression algorithms G 711 G 726 G 729A 22 G 726 VAD 168 G 729A 119 VAD 168 configuration Auto Upgrade 229 Auto Upgrade Configuration prope...

Page 451: ... option buttons 132 parts of the screen 129 property sheets 131 scroll boxes 133 shutdown performing 161 software problems troubleshooting 310 symptom descriptions 310 starting and viewing 127 system restart performing 161 system tree 130 Configuration Wizard introduction 92 performing a configuration 96 starting 93 using to perform initial configuration 92 what you can configure 92 configuring ho...

Page 452: ...7 overview 24 QoS transition 24 DiffServ 19 Digital Telephone IP Adapter PBX support xvii Digital Telephone IP Adapter units data channel adapters 17 Display Logs definitions 311 display logs printing to a file 249 resizing 250 DN Discovery 171 configuration DN 177 feature key 177 port 177 data port configuration 177 DN configuration 177 feature key configuration 177 feature keys 172 port configur...

Page 453: ...d 274 Tx Disc 275 Tx Err 275 Tx Mcast 275 Tx Octet 275 Tx Ucast 275 Ethernet Interface Statistics screen 272 Ethernet Receive 8 Ethernet Transmit LED 8 EthRx Disc 283 EthRx Err 283 EthRx Mcast 283 EthRx Ucast 283 EthTx Disc 282 EthTx Err 282 EthTx Mcast 282 EthTx Ucast 282 extended digital line card XDLC 2 86 109 F faceplate diagram 7 failure to operate 324 fast busy 20 fax QoS Transitioning Techo...

Page 454: ...tion modules 81 grounding 81 handling 81 procedure 82 quantity 81 installing the RLC into the card slot 86 CS 2100 diagnostic failure 87 LED behavior 86 RLC 77 installation planning 47 installing DSP application modules introduction 81 installing the hardware required tools 79 installing the RLC connecting the RLC s cables 87 general safety 78 identifying the cables 83 indications of proper cable ...

Page 455: ... Underruns 286 J jitter buffer minimum recommended setting 65 Jitter Buffer target depth 169 K key expansion modules 16 keymaps feature keys 172 L LAN Drv 274 LED indicators 8 Ethernet Collision 9 Ethernet Receive 8 Ethernet Transmit 8 Maintenance 8 maintenance 8 RLC 8 LEDs successful RLC installation 86 List of Caller IDs 21 222 locally controlled calls 29 locally controlled mode example local ca...

Page 456: ...61C 71C 81C Meridian 1 PBXs 3 Meridian Administration Tools MAT 70 Meridian Communication Adapters MCAs 17 minimum call duration timer 25 modem options 198 modules compatibility 16 MTU Len 274 multi user ports blocking 20 overview 20 N NAT router 159 network testing PSTN 318 319 320 Syslog 322 network considerations call blocking 66 delay G 711 G 726 G 729A 64 65 introduction 63 IP addressing and ...

Page 457: ...ing calls overview 28 overview 3 P P1 P2 P3 connectors 12 84 P1 P2 P3 P4 P5 connectors 14 85 packet loss 65 packet loss handling techniques 22 packet voice 22 echo cancellation 23 packet loss handling techniques 22 silence suppression algorithm 22 168 Voice Activity Detection VAD 22 168 voice compression 22 voice jitter attenuation buffer 22 packet voice processing 22 echo cancellation 23 G 711 G ...

Page 458: ...ort Number 278 port sharing options dynamic port pooling blocking 20 multi user ports blocking 20 ports configuration 186 bridge 186 network 189 remote 188 configuring 111 configuring remote and network ports 111 how the remote and network ports work together 119 network port configuration 116 remote and network ports overview 110 remote ports configuration 111 RLC Port Configuration property shee...

Page 459: ...g 211 QoS Transitioning Technology 19 211 212 configuration transition thrashing 211 in Caller Information Statistics 258 overview 59 QoS Transition Configuration sheet 212 settings 213 transition recovery 211 quality of service refer to QoS R Reach Line Card refer to RLC Receive Buffer Allocation Failures 286 refer also to compression algorithms 22 registration 20 remote configuration configuring...

Page 460: ...oling 20 environmental requirements 42 Ethernet connection default 2 full duplex 2 half duplex 2 How the RLC works 28 installation 77 introduction 2 LED indicators 8 Ethernet Collision 9 Ethernet Receive 8 Ethernet Transmit 8 Maintenance 8 maintenance 8 LEDs troubleshooting 301 302 operational characteristics 19 overview 3 packet voice 22 password 238 PBX hardware and software compatibility 3 phys...

Page 461: ...refer also to ports second port Meridian Administration Tools 182 security administration password 61 caller ID security 21 List of Caller IDs 21 data network 61 level 1 21 level 2 21 level 3 21 levels 21 lost or forgotten passwords 62 no call security 21 node password 61 overview 21 61 Remote Connection Configuration 199 security identifier 21 security identifier 21 Self contained Firmware Upgrad...

Page 462: ...x Mcast 283 EthRx Ucast 283 EthTx Disc 282 EthTx Err 282 EthTx Mcast 282 EthTx Ucast 282 Hour 281 Rx Dropped 282 Rx Error 281 Rx Voice Samples 281 Tx Voice Samples 281 PSTN Statistics Channel Number 286 CRC Errors 286 Frame Length Violations 286 ITE Frame Length Violations 286 ITE Receive Busy Errors 286 ITE Transmitter Underruns 286 Receive Buffer Allocation Failures 286 Unknown Receive Errors 28...

Page 463: ...ware problems 310 symptom descriptions 310 Trunk Connection Statistics introduction 252 Trunk Connection Statistics screen 252 trunks dialing plans 66 Tx Disc 275 Tx Err 275 Tx Mcast 275 Tx Octet 275 Tx Ucast 275 Tx Voice Samples 281 TYPE 265 Type 278 U Unknown Receive Errors 286 upgrades performing obtaining the latest upgrade file 289 performing a firmware upgrade 290 performing a software upgra...

Page 464: ...436 RLC Installation and Administration Guide Index Standard 4 0 Voice over IP mode implementing 74 W Windows PC requirements 69 X XDLC extended digital line card 86 109 ...

Page 465: ......

Page 466: ...anufacturing methods or other circumstances may warrant Nortel the Nortel logo the Globemark Unified Networks Meridian 1PBX Communication Server 2100 CS 2100 and Communication Server 1000 CS 1000 are trademarks of Nortel TelStrat is a registered trademark of TelStrat International Ltd CallParrot is a trademark of TelStrat International Ltd Microsoft MS DOS and Windows are trademarks of Microsoft C...

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