42 Upgrading a Norstar Voice Mail system with a 270 MB hard disk drive
Norstar Voice Mail 4.1 Software Upgrade Guide
P0994576 Issue 01
The CD-ROM light
goes out after some
CD-ROM activity and
tones are heard a
short time after the
starting the upgrade.
The CD-ROM drive is
not connected properly,
or is not turned on, or
the CD-ROM disk is not
in the CD-ROM drive.
1. Power down the NAM.
2. Ensure the CD-ROM drive is connected to the
NAM, the drive is powered up and placed flat.
3. Re-attempt the upgrade procedure.
4. If the problem persists, contact your Norstar
Technical Support group for assistance.
Error Message
Problem
Corrective Action
Two tones shortly
after powering up the
NAM. Voice Mail
may not start
The CMOS
configuration has been
changed
Contact your Norstar Technical Support group for
assistance
Three tones after
powering up the
NAM. Voice Mail will
not start
Fatal CMOS
configuration error
Contact your Norstar Technical Support group for
assistance
Three tones repeated
with one second
interval after
powering up the
NAM. Voice Mail will
not start
Fatal CMOS
configuration error
Contact your Norstar Technical Support group for
assistance
No tones occurred
after powering up the
NAM. Voice Mail will
not start
No power to the NAM
Fatal hardware error
has occurred
Check power at AC outlet and that power cord is
firmly seated in NAM power socket
Contact your Norstar Technical Support group for
assistance
Table 3 Error messages for general problems
Error Message
Problem
Corrective Action
Table 2 Error messages played during upgrade process