Nortel Modular ICS 6.0, Manual

Page: 101 / 294

Transferring calls / 101
P0992640 03 Modular ICS 6.0 System Coordinator Guide
a SWCA call. The number of SWCA keys that can be assigned
will depend on available buttons on the telephone. T7316 and
T7324N telephones provide the broadest use of this feature.
Companion, M7000/T7000 and M7100N/T7100 telephones
do not have line or intercom buttons, therefore, they cannot be
assigned SWCA lines.
Your system administrator can configure the SWCA line
buttons during the initial telephone configuration, in which
case, you should have a list of which codes were used.
Otherwise, you can use assign codes to memory keys with
indicators.
Incoming calls
When you answer an external call, the system can react in one
of two ways, depending on what settings were specified in
system programming:
• the call may be transferred automatically to a free SWCA
key when you answer the call. To park the call, and free
your line, press the SWCA key or press
³
. The call
becomes available to any other telephone that has that
SWCA key.
OR
• you may need to press a free SWCA button to transfer the
call manually to a SWCA key. In this case, when you
transfer the call, the call parks on the line, and the line the
call came in on is released.
Tips -
Since SWCA keys use the park feature, check with
your system administrator to ensure that park is turned on for
your system.
A SWCA call on park that exceeds the park timeout timer is
released from the SWCA button and rings again at the
original telephone.