Nortel Meridian 1 Series, Description

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Page 50 of 64 Attendant console operation
553-2201-117 Standard 10.00 January 2002
Refer to Networking Features and Services (553-2901-301) for further
details.
Network Attendant Services
This feature allows attendant services to be distributed anywhere within a
Meridian ISDN network. If, at the time of an attendant request, attendant
services are not available at a station’s local node, connection to an attendant
at a remote node takes place. Call treatment is the same as for a connection to
a local attendant node.
Call processing
The attendant answers an incoming call by pressing the flashing loop key.
To answer a specific type of incoming call, press the ICI key next to the
appropriate ICI indicator. This removes the call from the queue and presents
it to the attendant.
ICI key assignments
An ICI key may be assigned more than one call type. Refer to Administration
(553-3001-311). If the Attendant Call Party Name Display (ACPND) feature
is equipped, all incoming calls are displayed by calling party name or external
call source. Examples of possible ICI key assignments and displays are given
in the following listing.
•
Attendant Intercept
indicates that a call is being made by a station to a
facility to which that station is restricted, and the call has been routed to
the attendant console.
•
Listed Directory Numbers (maximum four)
indicates that a call is
being made to an attendant console associated with one of the listed
directory numbers.
•
Dial 0
indicates that a station that is not fully restricted has dialed 0.
•
Fully Restricted Station
indicates that a fully restricted station has
dialed 0.
•
Foreign Exchange
indicates that the incoming call is from a foreign
exchange.
•
Wide Area Telephone Service
indicates that the incoming call
originated at a wide area telephone exchange.