Nortel Meridian 1 Series, Description

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Attendant console operation Page 49of 64
Attendant Consoles Description
The customer will also be able to define whether Night Call Waiting tone will
be given to Night stations. With Night Call Waiting tone allowed, busy Night
stations are notified when an incoming call is terminating on them. The
incoming call will be queued on the Night station until it becomes idle. When
the Night station becomes idle, the incoming call will be presented.
This enhancement allows incoming DID trunks to be queued against busy
Night stations, thereby making the operation of the DID trunks the same as
for all other Public Network trunks.
Attendant Blocking of DN
The Attendant Blocking of DN (ABDN) feature enables the attendant to
block a DN for a telephone from receiving or making calls. This is
particularly useful when a caller dials the attendant DN and requests an
external (long distance) call. If the caller chooses to disconnect until the
attendant successfully places the call, the requesting DN becomes idle and
can receive or make calls. Therefore, the requesting DN could be busy when
the attendant establishes the requested call.
To prevent the requesting DN from being busy when the requested call is
completed, the attendant can block the DN from making or receiving calls. To
callers attempting to contact the blocked DN, the line appears busy. To a
caller attempting to use the blocked DN, the line is connected to the attendant.
When the attendant completes the external call, the attendant can call the
blocked DN and extend the call. This feature applies to both stand-alone and
ISDN network environments.
The Attendant Blocking of DN feature is available on the M2250 and M1250
attendant consoles. It is not valid on 2616 telephones used as attendants on
Option 11 systems. It applies to the following systems: Meridian 1; Options
11C, 51C, 61C, and 81C.
Attendant and Network Wide Remote Call Forward
This modification to the Remote Call Forward feature (RCFW) allows a user
to program a call forward Directory Number from any attendant console or
station throughout the network. A new RFW key on the attendant console
allows an attendant to view any station’s call forward status and to activate or
deactivate call forward for a station.