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LinkPlexer
Getting started
Standard 3.02
There are no special requirements or dependencies for LinkPlexer 6.0 when it is
installed co-resident with another application. However, limitations associated
with all applications must be respected.
For a co-resident system, Nortel recommends installing the most complex
system first. For example, when installing LinkPlexer co-resident with Contact
Center Manager Server, install Contact Center Manager Server first, and then
install LinkPlexer. During Contact Center Manager server configuration, enter
the IP address of the Contact Center Manager Server as the target switch
address. You can then install and configure LinkPlexer prior to server restart.
For pertinent startup information, see “Startup procedures for a Nortel Contact
Center solution,” on page 129.
Procedures in this guide apply to both stand-alone and co-resident installations
of LinkPlexer, except where it is stated otherwise.
Nortel recommends that you install LinkPlexer 6.0 on a separate server for the
following reasons:
ICM TAPI Driver 1.0
Yes
Yes
CCT 6.0
No
Yes (TCP/IP only)
Co-residency with CCT
is not supported if
LinkPlexer connects to
the switch through X.25.
PERI ICM 2.04
No
No
Symposium Agent 2.3
No
No
ATTENTION
LinkPlexer 6.0 and LinkPlexer 1.2 can co-reside; however,
there is no advantage to such a configuration. Nortel
recommends that you install LinkPlexer 6.0 only and
uninstall any previous versions.
LinkPlexer 1.2
LinkPlexer 6.0
Summary of Contents for LinkPlexer
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Page 4: ...PCANYWHERE is a trademark of Symantec Corporation...
Page 8: ...viii LinkPlexer Contents Standard 3 02...
Page 34: ...34 LinkPlexer Installation overview Standard 3 02...
Page 50: ...50 LinkPlexer Installing and configuring pcAnywhere Standard 3 02...
Page 54: ...54 LinkPlexer Installing and configuring the Eicon X 25 card Standard 3 02...
Page 86: ...86 LinkPlexer LinkPlexer 6 0 procedures Standard 3 02...
Page 118: ...118 LinkPlexer Configuring and maintaining LinkPlexer 6 0 Standard 3 02...
Page 132: ...132 LinkPlexer Troubleshooting Standard 3 02...
Page 172: ...172 LinkPlexer LinkPlexer configuration changes Standard 3 02...
Page 180: ...180 LinkPlexer Softphone message sequence chart Standard 3 02...
Page 188: ...188 LinkPlexer Glossary Standard 3 02...
Page 194: ...Reader Response Form Reader Response Form...
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