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Installation and Configuration Guide
191
October 2007
Index
O
optional configuration items
88
P
Password
97
PBX Link connection
configuring
117
pcAnywhere
changing Windows access rights
40
configuring
41
co-resident server
36
installing
37
starting
39
uninstalling
49
PEP
installing
82
Port
94
R
requirements for TCP/IP
31
requirements for X.25
30
,
31
restarting
the contact center
129
,
130
RetryIntervalSecs
93
S
SCAICOMS table
155
,
161
SCAIGRP table
157
,
161
SCAIPROF table
162
SCAISSRV table
162
server requirements
30
Service Updates
installing
82
ServiceID
96
services
stopping
129
ServiceVersion
96
session management
16
starting
LinkPlexer
102
pcAnywhere
39
Tracker application
75
static configuration items
88
supported modems
31
,
52
switch requirements
32
SwitchAddress
94
SwitchContinuityIntervalSecs
95
SwitchContinuityTest
95
SwitchLinkType
94
SwitchPort
94
SwitchReplyTimeout-MilliSecs
94
Symposium Call Center Server
125
T
table definitions
BGDATA
161
CUSTNTWK
162
IPHOST
163
IPNETWRK
163
IPTHRON
164
LIUINV
163
MPC
151
MPCLINK
152
SCAICOMS
155
,
161
SCAIGRP
157
,
161
SCAIPROF
162
SCAISSRV
162
TCP/IP connections
configuring
107
TCP/IP requirements
31
TcpLinkSetName
98
Tracker
components
76
starting
75
troubleshooting
common problems
120
Eicon X.25 card
124
U
uninstalling
LinkPlexer
103
pcAnywhere
49
upgrading
Summary of Contents for LinkPlexer
Page 2: ......
Page 4: ...PCANYWHERE is a trademark of Symantec Corporation...
Page 8: ...viii LinkPlexer Contents Standard 3 02...
Page 34: ...34 LinkPlexer Installation overview Standard 3 02...
Page 50: ...50 LinkPlexer Installing and configuring pcAnywhere Standard 3 02...
Page 54: ...54 LinkPlexer Installing and configuring the Eicon X 25 card Standard 3 02...
Page 86: ...86 LinkPlexer LinkPlexer 6 0 procedures Standard 3 02...
Page 118: ...118 LinkPlexer Configuring and maintaining LinkPlexer 6 0 Standard 3 02...
Page 132: ...132 LinkPlexer Troubleshooting Standard 3 02...
Page 172: ...172 LinkPlexer LinkPlexer configuration changes Standard 3 02...
Page 180: ...180 LinkPlexer Softphone message sequence chart Standard 3 02...
Page 188: ...188 LinkPlexer Glossary Standard 3 02...
Page 194: ...Reader Response Form Reader Response Form...
Page 195: ......