Nortel LinkPlexer, Installation And Configuration Manual, Page: 121 / 196

Installation and Configuration Guide 121
October 2007 Troubleshooting
KeycodeTracker reports that the
iButton is not connected
„
Ensure that the iButton is inserted
correctly into the adapter.
„
Ensure that the adapter is inserted
correctly into the port on the
LinkPlexer server.
„
Launch Default 1-Wire Net by
clicking Start > All Programs > 1-
Wire Drivers. Click Auto-Detect.
„
If 1-Wire Net cannot detect the
device, then the problem is with
the iButton, adaptor, or the driver
software for Dallas
Semiconductor. For more
information, see
General USB
Troubleshooting in Windows ,
available on the Microsoft Web
site (www.microsoft.com), or
White Paper 6: 1-Wire Drivers
Installation Guide for Windows
,
which is available on the Dallas
Semiconductor Web site
(www.maxim-ic.com and click
APPNOTES). You can also refer
to the Maxim/Dallas
Semiconductor Discussion Board
(http://discuss.dalsemi.com).
CS 2x00/DMS is down... network
problems Ensure that all of the machines
involved are up and communicating
properly (usually pinging one
machine from another is sufficient).
Invalid DNs to be monitored Ensure that the ACD groups are
properly configured on the switch,
and that the LPConfig.ini file matches
that configuration.
Problem Solution