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Using the Call Services menu

Carrier VoIP

Nortel IP Phone 2001 User Guide

NN10300-005   06.04  Standard

(I)SN09U October 

2006

Copyright © 2006, Nortel Networks

Nortel Networks Confidential

 

Using a soft key to activate a feature

Follow this procedure to activate a feature that is assigned to a soft key.

Prerequisites

You must be logged on.

Procedure steps

Step

Action

1

Press the soft key associated with the feature you want to use. 

The feature is activated. A down arrow icon appears next to the item 
to indicate that the feature is active.

--End--

Summary of Contents for IP Phone 2001

Page 1: ...Carrier VoIP Nortel IP Phone 2001 User Guide NN10300 005 ...

Page 2: ...sue 06 04 Document date October 2006 Product release I SN09U Job function Fundamentals Type NTP Language type EN Copyright 2006 Nortel Networks All Rights Reserved Nortel the Nortel logo and the Globemark are trademarks of Nortel Networks ...

Page 3: ...ms 10 Call Services menu 12 Settings menu 12 Regional menu 12 User menu 12 Terminal menu 13 Call menu 13 Softkey Status 13 Inbox 13 Outbox 13 Directory 13 Connecting the IP Phone 2001 components 14 Logging on 16 Logging off 18 Making calls 19 Making a call using off hook dialing 20 Making a call using hands free dialing 21 Make a call using predial 22 Editing a predialed number 23 Answering a call...

Page 4: ...g soft keys to the default 41 Viewing soft key assignments 42 Displaying soft key labels while on a call 43 Hiding soft key labels 44 Viewing feature profiles 45 Labeling soft keys 46 Using the Regional menu 47 Selecting the language 48 Selecting the time zone 49 Enabling Daylight Saving time 50 Disabling Daylight Saving time 51 Defining the time format 52 Defining the date format 53 Resetting the...

Page 5: ... an entry to the directory 82 Editing a directory entry 84 Deleting an entry from the directory 86 Making a call using the directory 87 Using the Inbox 88 Accessing the Inbox 89 Viewing Inbox call information 90 Storing a number from the Inbox 91 Using the Inbox to make a call 92 Using the Outbox 93 Accessing the Outbox 94 Viewing Outbox call information 95 Storing a number from the Outbox 96 Usin...

Page 6: ...tel IP Phone 2001 User Guide NN10300 005 for release I SN09U Features page 6 Other changes page 6 Features See the following sections for information about feature changes Using the Call Services menu page 36 Call Services page 98 Mute feature page 104 Other changes The style in which the material is presented and the template of the book have been revised to comply with the Modular Task Based Inf...

Page 7: ...speaker for on hook dialing or on hook listening volume control bar for adjusting ringer speaker and handset volume two specialized fixed keys Services Inbox three Call processing fixed keys Line Hold Goodbye Automatic network configuration Not all features are available on all telephones Consult your system administrator to verify which features are available to you The IP Phone 2001 does not hav...

Page 8: ...hone 2001 User Guide NN10300 005 06 04 Standard I SN09U October 2006 Copyright 2006 Nortel Networks Nortel Networks Confidential IP Phone 2001 Terminal display Figure IP Phone 2001 display page 9 describes the IP Phone 2001 display areas ...

Page 9: ... 9 Overview Carrier VoIP Nortel IP Phone 2001 User Guide NN10300 005 06 04 Standard I SN09U October 2006 Copyright 2006 Nortel Networks Nortel Networks Confidential IP Phone 2001 display ...

Page 10: ...ive and available Menu items the Inbox the Outbox and Directory entries are accessed through lists An up or down arrow appears beside an item to indicate the navigation key you can press to scroll to the next item Labels appear on the bottom row above the soft keys in response to items selected in the display The IP Phone menu system provides access to these menus and submenus Logoff Call Services...

Page 11: ...one 2001 menu systems Carrier VoIP Nortel IP Phone 2001 User Guide NN10300 005 06 04 Standard I SN09U October 2006 Copyright 2006 Nortel Networks Nortel Networks Confidential IP Phone 2001 display menu hierarchy ...

Page 12: ...vate a feature Deactivate a feature Assign a Centrex feature to a soft key Remove a feature from a soft key Reset the soft keys to the default settings View the current soft key assignments View a feature profile Change the label associated with a soft key Settings menu The Settings menu provides access to these submenus which allow you to configure user preferences Regional menu Items in the Regi...

Page 13: ...ng a firmware upgrade Call menu The Call menu allows you to access these menus Feature History Softkey Softkey Status This item allows you to view the Centrex features currently assigned to the soft keys Inbox See Inbox page 105 Outbox To use this feature you must assign the Outbox to a Directory Number DN key See Outbox page 106 Directory To use this feature you must assign the Directory to a DN ...

Page 14: ...the handset cord the jack on the handset 3 Connect one end of the CAT 5 line cable to the LAN Ethernet port identified with a LAN icon located on the underside of the terminal 4 Plug the other end of the CAT 5 line cable into the IP network 5 Contact your installation technician for the proper power option The IP Phone 2001 can be powered by an AC adapter or over a LAN 6 Thread the cord around the...

Page 15: ... Phone 2001 User Guide NN10300 005 06 04 Standard I SN09U October 2006 Copyright 2006 Nortel Networks Nortel Networks Confidential End Procedure job aid This figure shows the location of the connectors on the back of the IP Phone 2001 terminal IP Phone 2001 connectors ...

Page 16: ...grade If the firmware level is between the minimum and maximum level set by the administrator Yes and No options appear on the soft keys To perform an upgrade see Performing a firmware upgrade page 65 Procedure steps Step Action 1 If the Selective Gateway Login feature is configured on your system press the down navigation key to scroll through the list to select the gateway 2 When the gateway you...

Page 17: ...right 2006 Nortel Networks Nortel Networks Confidential The password screen appears 5 Enter your password For security the password characters are displayed as asterisks 6 If you make an error press Clear to clear the field and then enter your password 7 Press Ok You are logged on and the Menu screen appears End ...

Page 18: ...2006 Nortel Networks Nortel Networks Confidential Logging off Follow this procedure to log off from the network Prerequisites You must be logged on Procedure steps Step Action 1 From the main menu select Log Off 2 Press Ok A confirmation screen appears 3 Press Yes You are logged off from the network End ...

Page 19: ... 2006 Copyright 2006 Nortel Networks Nortel Networks Confidential Making calls Follow these procedures to make calls Navigation Making a call using off hook dialing page 20 Making a call using hands free dialing page 21 Make a call using predial page 22 Editing a predialed number page 23 ...

Page 20: ...tel Networks Confidential Making a call using off hook dialing Follow this procedure to make a call using off hook dialing Prerequisites You must be logged on Procedure steps Step Action 1 Pick up the handset You hear a dial tone 2 Use the dialpad to enter the number 3 When the call is answered lift the handset and speak into the mouthpiece End ...

Page 21: ...ling Follow this procedure to make a call using hands free dialing See the figure IP Phone 2001 page 8 for the location of the Line key Prerequisites You must be logged on Procedure steps Step Action 1 With the handset in the cradle press the Line key on the terminal You hear a dial tone 2 Use the dialpad to enter the number 3 When the call is answered lift the handset and speak into the mouthpiec...

Page 22: ...llow this procedure to use the predial feature to make a call Prerequisites You must be logged on Procedure steps Step Action 1 Use the dialpad to enter the number before you lift the handset Do not press the Line key The number is entered into the terminal 2 When you want to make the call press Ok The number is dialed 3 When the call is answered lift the handset and speak into the mouthpiece End ...

Page 23: ...ollow this procedure to edit a number held in the predialed state Prerequisites You must be logged on A number must be predialed Procedure steps Step Action 1 Perform one of these steps To delete numbers that appear to the left of the cursor press Bkspc To delete numbers that appear to the right of the cursor press Delete 2 Use the dialpad to enter the new number 3 Press Ok to dial the number End ...

Page 24: ...lls cause the telephone to ring and the Message Indicator lamp to flash The IP Phone 2001 does not have a hands free feature You do not press the not press the Line key to answer a call You can press the Line during a call to continue to listen to the caller but you must use the handset to speak to the caller Prerequisites You must be logged on Procedure steps Step Action 1 When the terminal rings...

Page 25: ...fidential Terminating a call Follow this procedure to terminate an active call The Goodbye is useful for dropping out of a conference call or exiting voice mail See IP Phone 2001 page 8 for the location of the key Procedure steps Step Action 1 Perform one or these actions Return the handset to the cradle Press the Goodbye key The call ends End ...

Page 26: ...ess and use the menu system Use the navigation keys to scroll through menus and screens Navigation Navigating the Main menu page 27 Navigating the Call Services menu page 28 Navigating the Settings menu page 29 Navigating the Regional menu page 30 Navigating the User menu page 31 Navigating the Terminal menu page 32 Navigating the Call menu page 33 Navigating the Feature menu page 34 Navigating th...

Page 27: ...his procedure to navigate the main menu system Only menu items numbered 0 through 9 have a dialpad shortcut Prerequisites You must be logged on Procedure steps Step Action 1 Press the Menu soft key The main menu opens 2 To select a menu item perform one of these actions Select the item in the menu and press Ok Press the number on the dialpad that corresponds to the menu item The feature screen ope...

Page 28: ...Nortel Networks Confidential Navigating the Call Services menu Follow this procedure to open the Call Services menu Prerequisites You must be logged on Procedure steps Step Action 1 Press Menu The main menu opens 2 From the main menu select Call Services 3 Press Ok The Call Services menu opens 4 See Using the Call Services menu page 36 for procedures End ...

Page 29: ...ge time and time and date formats Select Regional and press Ok The Regional menu opens See Navigating the Regional menu page 30 for more information To configure user account preferences including changing your user name and password Select User and press Ok The User menu opens See Navigating the User menu page 31 for more information To configure terminal preferences including your audio profile ...

Page 30: ...rks Nortel Networks Confidential Navigating the Regional menu Follow this procedure to open the Regional menu Prerequisites You must be logged on Procedure steps Step Action 1 From the main menu open the Settings menu 2 Form the Settings menu select Regional 3 Press Ok The Regional menu appears 4 See Using the Regional menu page 47 for procedures End ...

Page 31: ...ortel Networks Nortel Networks Confidential Navigating the User menu Follow this procedure to open the User menu Prerequisites You must be logged on Procedure steps Step Action 1 From the main menu open the Settings menu 2 From the Settings menu select User 3 Press Ok The user menu opens 4 See Using the User menu page 56 for procedures End ...

Page 32: ...orks Nortel Networks Confidential Navigating the Terminal menu Follow this procedure to open the Terminal menu Prerequisites You must be logged on Procedure steps Step Action 1 From the main menu open the Settings menu 2 From the Settings menu select Terminal 3 Press Ok The Terminal menu opens 4 See Using the Terminal menu page 61 for procedures End ...

Page 33: ... be logged on Procedure steps Step Action 1 From the main menu open the Settings menu 2 From the Settings menu select Call 3 Press Ok The Call menu opens 4 Perform one of these actions End Step Action Select Feature Press Ok The Feature menu opens See Using the Feature menu page 70 for procedures Select History Press Ok The History screen appears See Resetting the Inbox or Outbox page 68 for proce...

Page 34: ...he IP Phone 2001 such as the Inbox key but feature key functionality is only present when the IP Phone 2001 is logged on to a IP Phone 2002 2004 or 2007 Relabel soft keys through the Call Service menu only Local features such as Directory contacts cannot be assigned to soft keys Only Centrex features can be assigned to soft keys Procedure steps Step Action 1 From the main menu open the Settings me...

Page 35: ...ks Nortel Networks Confidential Navigating the Directory menu Follow this procedure to open the Directory menu Prerequisites You must be logged on The directory must be assigned to a soft key Procedure steps Step Action 1 Press the soft key you assigned to the directory The Directory menu opens 2 See Using the Directory menu page 81 for procedures End ...

Page 36: ...o manage soft key assignments Navigation Activating a feature from the menu page 37 Using a soft key to activate a feature page 38 Assigning a feature to a soft key page 39 Removing a feature assignment from a soft key page 40 Resetting soft keys to the default page 41 Viewing soft key assignments page 42 Displaying soft key labels while on a call page 43 Hiding soft key labels page 44 Viewing fea...

Page 37: ...ture through the Call Services menu Prerequisites You must be logged on Procedure steps Step Action 1 From the main menu open the Call Services menu 2 From the Call Services menu select the feature you want to activate 3 Press Ok 4 Select Activate 5 Press Ok The feature is activated A text description appears in the display identifying the active feature Forwarded for example An asterisk appears n...

Page 38: ...rks Confidential Using a soft key to activate a feature Follow this procedure to activate a feature that is assigned to a soft key Prerequisites You must be logged on Procedure steps Step Action 1 Press the soft key associated with the feature you want to use The feature is activated A down arrow icon appears next to the item to indicate that the feature is active End ...

Page 39: ...signed to the selected soft key a message prompt appears to ask if you want to replace the current assignment Prerequisites You must be logged on Procedure steps Step Action 1 From the main menu open the Call Services menu 2 From the Call Services menu select the feature you want to assign to a soft key 3 From the Call Services menu select Change Softkey 4 Press Ok The Select Key screen appears 5 ...

Page 40: ...m a soft key Follow this procedure to remove the feature assignment from a soft key The feature is still available from the Call Services menu Prerequisites You must be logged on Procedure steps Step Action 1 From the main menu open the Call Services menu 2 From the Call Services menu select Unassign 3 Press Ok The confirmation screen appears 4 Confirm the action The feature assignment is removed ...

Page 41: ...tting soft keys to the default Follow this procedure to reapply the default soft key assignments Prerequisites You must be logged on Procedure steps Step Action 1 From the main menu open the Call Services menu 2 From the Call Services menu select Softkey 3 Press Ok The Default confirmation screen appears 4 Confirm the action 5 Press Ok The soft key assignments are reset to the default End ...

Page 42: ...tel Networks Confidential Viewing soft key assignments Follow this procedure to view a list of soft key assignments Prerequisites You must be logged on Procedure steps Step Action 1 From the main menu open the Call Services menu 2 From the Call Services menu select Softkey Status 3 Press Ok The Softkey screen appears showing the current feature assignments End ...

Page 43: ...rminal to display the soft key labels When an IP Phone is engaged in a call the terminal clears the soft key labels so that other information can be displayed When the labels disappear a timer starts running After 4 or 5 seconds the labels reappear in the display Prerequisites You must be logged on Procedure steps Step Action 1 On the terminal press the Services key See figure IP Phone 2001 page 8...

Page 44: ... Confidential Hiding soft key labels Follow this procedure to manually hide the labels The terminal temporarily hides the soft key labels when it is engaged in a call Prerequisites You must be logged on Procedure steps Step Action 1 On the terminal press the Services key See figure IP Phone 2001 page 8 for the location of the Services key The soft key labels disappear End ...

Page 45: ...the profile is defined as Hide when idle Hide when active or Never hide By knowing the feature profiles you can increase the number of soft key assignments on your terminal by assigning a Hide when idle feature and a Hide when active feature to the same key avoid losing a previously assigned feature by assigning a Never hide feature to the same soft key Prerequisites You must be logged on Procedur...

Page 46: ...t is associated with a feature The label can be a maximum of 5 characters in length The label can consist of any alphanumeric characters and dialpad symbols Prerequisites You must be logged on Procedure steps Step Action 1 From the main menu open the Call Services menu 2 From the Call Services menu select Label 3 Press Ok The Enter Label screen appears 4 Use the dialpad to enter the new label 5 Pr...

Page 47: ...egional menu Follow the procedures in this section to configure time and date settings that appear in the display Navigation Selecting the language page 48 Selecting the time zone page 49 Enabling Daylight Saving time page 50 Disabling Daylight Saving time page 51 Defining the time format page 52 Defining the date format page 53 Resetting the default time page 55 ...

Page 48: ...ect your language preference Prerequisites You must be logged on Procedure steps Step Action 1 From the Settings menu open the Regional menu 2 From the Regional menu select Language 3 Press Ok The Regional menu opens A list of available languages appears 4 Scroll through the list and select your preferred language 5 Press Apply 6 Press Ok The terminal now displays text in the selected language You...

Page 49: ...ion 1 From the main menu open the Settings menu 2 Form the Settings menu open the Regional menu 3 From the Regional menu select Time 4 Press Ok The Time menu opens 5 From the Time menu select Hours from GMT 6 Press Ok The Hours from GMT screen appears 7 To change the time zone press Clear 8 Scroll through the list and select a time zone The display changes to show the time based on the time zone y...

Page 50: ...tes You must be logged on Procedure steps Step Action 1 From the main menu open the Settings menu 2 Form the Settings menu open the Regional menu 3 From the Regional menu select Time 4 Press Ok The Time menu opens 5 From the Time menu select Daylight Saving 6 Press Ok The Daylight screen appears 7 Press Ok The word On appears with a check mark beside it to indicate the feature is enabled 8 Press O...

Page 51: ...tion 1 From the main menu open the Settings menu 2 Form the Settings menu open the Regional menu 3 From the Regional menu select Time 4 Press Ok The Time menu opens 5 From the Time menu select Daylight Saving 6 Press Ok The Daylight screen appears 7 Press Ok The word On appears with a check mark beside it to indicate the feature is enabled 8 Press Clear Daylight Savings Time is disabled The word O...

Page 52: ... the main menu open the Settings menu 2 Form the Settings menu open the Regional menu 3 From the Regional menu open the Time menu 4 From the Time menu select Time Format 5 Press Ok The Time Format screen appears 6 Scroll through the Time Format options to select the format you want A check mark appears beside the format currently used by the terminal 7 To disable the currently selected format pres...

Page 53: ...sites You must be logged on Procedure steps Step Action 1 From the main menu open the Settings menu 2 Form the Settings menu open the Regional menu 3 From the Regional menu select Time 4 Press Ok The Time menu opens 5 From the Time menu select Date Format 6 Press Ok The Date Format screen appears 7 Scroll through the Date Format options to select the format you want your terminal to use A check ma...

Page 54: ...oIP Nortel IP Phone 2001 User Guide NN10300 005 06 04 Standard I SN09U October 2006 Copyright 2006 Nortel Networks Nortel Networks Confidential 10 Press Ok The date is displayed in the selected format You return to the previous screen End ...

Page 55: ... display to the default time format Prerequisites You must be logged on Procedure steps Step Action 1 From the main menu open the Settings menu 2 Form the Settings menu open the Regional menu 3 From the Regional menu select Time 4 Press Ok The Time menu opens 5 From the Time menu select Reset to Defaults A confirmation screen appears 6 Confirm the action The terminal reverts to the default time se...

Page 56: ...06 Copyright 2006 Nortel Networks Nortel Networks Confidential Using the User menu Follow these procedures view and edit your User profile Navigation Viewing your user name page 57 Viewing your login type page 58 Viewing disabling or enabling Auto Login page 59 Changing your password page 60 ...

Page 57: ...el Networks Confidential Viewing your user name Follow this procedure to view your user name Prerequisites You must be logged on Procedure steps Step Action 1 From the main menu open the Settings menu 2 From the Settings menu open the User menu 3 From the User menu select Username 4 Press Ok The Username screen appears with your user name displayed End ...

Page 58: ...nnot join a session with an m6350 SoftClient Joint the terminal can operate in a joint session with an m6350 SoftClient In the display a check mark beside a login type indicates the current mode Prerequisites You must be logged on Procedure steps Step Action 1 From the main menu open the Settings menu 2 From the Settings menu open the User menu 3 From the User menu select Login Type 4 Press Ok The...

Page 59: ...e logged on You must have permission to edit this feature If you have permission a check mark appears beside Enabled when the screen appears Procedure steps Step Action 1 From the main menu open the Settings menu 2 From the Settings menu open the User menu 3 From the User menu select Auto Login 4 Press Ok The Auto Login screen appears displaying your Auto Login profile If you do not have permissio...

Page 60: ...eps Step Action 1 From the main menu open the Settings menu 2 From the Settings menu open the User menu 3 From the User menu select Password 4 Press Ok The Old Password screen appears They system prompts you to enter your old password 5 Use the dialpad to enter the old password 6 After you enter the old password use the dialpad to enter the new password in the same screen 7 Press Ok The password i...

Page 61: ...works Nortel Networks Confidential Using the Terminal menu Follow the procedures in this section to view the Terminal settings and adjust the contrast level of the display Navigation Viewing and editing your audio profile page 62 Adjusting the contrast level of the display page 64 Performing a firmware upgrade page 65 ...

Page 62: ...ission a check mark appears beside the profile that appears in the display Procedure steps Step Action 1 From the main menu open the Settings menu 2 From the Settings menu open the Terminal menu 3 From the Terminal menu select Audio Profile If you do not have permission to edit your audio profile only one profile appears This is your Audio profile The procedure is finished 4 If you do have permiss...

Page 63: ...ortel Networks Nortel Networks Confidential 8 Press Ok If you selected Handset Headset or Handsfree another menu opens 9 Perform one of these steps Increase Decrease Apply Default Help 10 Select the audio profile you want and press Ok Your audio profile changes and a check mark appears beside it You return to the Audio Profile screen End ...

Page 64: ...enu open the Settings menu 2 From the Settings menu open the Terminal menu 3 From the Terminal menu select Display 4 Press Ok The Contrast screen appears 5 Perform one of these steps To decrease the contrast press the up navigation key To increase the contrast press the down navigation key The percentage scale on the screen shows the degree of change The level continues to decrease or increase eac...

Page 65: ... until you perform the upgrade If the firmware level is between the minimum and maximum level set by the administrator Yes and No options appear on the soft keys While an upgrade is in progress the terminal reboots and becomes temporarily unavailable Prerequisites You must be logged on Procedure steps Step Action 1 From the main menu open the Settings menu 2 From the Settings menu open the Termina...

Page 66: ...dard I SN09U October 2006 Copyright 2006 Nortel Networks Nortel Networks Confidential Call menu Follow these procedures to use the Call menu Navigation Accessing the Feature menu page 67 Resetting the Inbox or Outbox page 68 Resetting soft keys to the defaults page 69 ...

Page 67: ... Networks Confidential Accessing the Feature menu Follow this procedure to open the Feature menu Prerequisites You must be logged on Procedure steps Step Action 1 From the main menu open the Settings menu 2 From the Settings menu open the Call menu 3 From the Call menu open the Feature menu See Using the Feature menu page 70 for procedures End ...

Page 68: ...gned the Outbox to a soft key See Assigning the Outbox to a key page 80 Procedure steps Step Action 1 From the main menu open the Settings menu 2 Form the Settings menu open the Call menu 3 From the Call menu select History 4 Press Ok The History screen opens 5 Press Ok The Reset Inbox screen appears 6 Perform one of these steps To reset the Inbox Press Ok The Inbox is reset You return to the Call...

Page 69: ...this procedure to reapply the default soft key assignments Prerequisites You must be logged on Procedure steps Step Action 1 From the main menu open the Settings menu 2 Form the Settings menu open the Call menu 3 From the Call menu select Softkey 4 Press Ok The Reset to defaults screen appears 5 Press Yes A confirmation screen appears 6 Confirm the action The soft key assignments are reset to the ...

Page 70: ...low these procedures to use the Feature menu Navigation Using the Assign menu page 71 Defining the Key type page 72 Enabling or disabling AutoScroll page 74 Resetting the feature keys to the defaults page 75 Labeling a feature page 76 Using the Options menu page 77 Enabling or disabling Auto Hide page 78 Defining your default feature page 79 Assigning the Outbox to a key page 80 ...

Page 71: ...Networks Confidential Using the Assign menu Follow this procedure to open the Assign menu Prerequisites You must be logged on Procedure steps Step Action 1 From the main menu open the Settings menu 2 From the Settings menu open the Call menu 3 From the Call menu open the Feature menu 4 From the Feature menu select Assign 5 Press Ok The Assign menu opens End ...

Page 72: ...item in the list has a check mark beside it and is empty You can scroll through the list using the navigation keys to select an entry and then press OK to have that contact appear against the selected soft key For example selecting the first entry and pressing Ok causes that entry to appear as a label above soft key 2 The label follows the format defined for this entry After the key is configured ...

Page 73: ...ser Guide NN10300 005 06 04 Standard I SN09U October 2006 Copyright 2006 Nortel Networks Nortel Networks Confidential 8 Press Ok The key type is assigned and a check mark appears beside the item to indicate that type is active You return to the Feature screen End ...

Page 74: ...e feature screens scroll to page two You can answer the call immediately without searching for the screen Prerequisites You must be logged on Procedure steps Step Action 1 From the main menu open the Settings menu 2 From the Settings menu open the Call menu 3 From the Call menu open the Feature menu 4 From the Feature menu select Assign 5 From the Assign menu select AutoScroll 6 Press Ok The AutoS...

Page 75: ...s Follow this procedure to reset the keys to the default settings Prerequisites You must be logged on Procedure steps Step Action 1 From the main menu open the Settings menu 2 From the Settings menu open the Call menu 3 From the Call menu open the Feature menu 4 From the Feature menu select Reset 5 Press Ok The Reset screen appears 6 Press Yes The keys are reset to the default settings You return ...

Page 76: ... text see Using the dialpad to enter text page 107 before you begin this procedure Prerequisites You must be logged on Procedure steps Step Action 1 From the main menu open the Settings menu 2 From the Settings menu open the Call menu 3 From the Call menu open the Feature menu 4 From the Feature menu select the feature to relabel 5 From the submenu select Label The Enter Label screen appears 6 Pre...

Page 77: ...works Confidential Using the Options menu Follow this procedure to open the Feature menu Prerequisites You must be logged on Procedure steps Step Action 1 From the main menu open the Settings menu 2 From the Settings menu open the Call menu 3 From the Call menu open the Feature menu 4 From the Feature menu select Options 5 Press Ok 6 The Options menu opens End ...

Page 78: ...ure availability depends on the state of the terminal and the administrator settings Prerequisites You must be logged on Procedure steps Step Action 1 From the main menu open the Settings menu 2 From the Settings menu open the Call menu 3 From the Call menu open the Feature menu 4 From the Feature menu select Options 5 Press Ok The Options menu opens 6 Perform one of these steps To enable Auto Hid...

Page 79: ...n Procedure steps Step Action 1 From the main menu open the Settings menu 2 From the Settings menu open the Call menu 3 From the Call menu open the Feature menu 4 From the Feature menu select Options 5 From the Options menu select Default Feature 6 Press Ok The Default Features screen appears showing a list of soft keys 7 Scroll through the list to select the key that you want to assign as your de...

Page 80: ...main menu open the Settings menu 2 From the Settings menu open the Call menu 3 From the Call menu open the Feature menu 4 From the Feature menu select Options 5 Press Ok The Options menu appears 6 From the Options menu select Outbox Feature 7 Press Ok The Outbox screen appears showing a list of soft keys 8 Scroll through the list to select a key that you want to assign to the Outbox 9 Press Ok The...

Page 81: ...rocedures to use the Directory menu To add an entry to the directory from the Inbox see Storing a number from the Inbox page 91 To add an entry to the directory from the Outbox see Storing a number from the Outbox page 96 Navigation Adding an entry to the directory page 82 Editing a directory entry page 84 Deleting an entry from the directory page 86 Making a call using the directory page 87 ...

Page 82: ... Procedure steps Step Action 1 From the Directory menu scroll to the New Entry screen 2 Press Ok The Number screen appears 3 Use the dialpad to enter the number and press Ok The Surname screen appears 4 Use the dialpad to enter the surname and press Ok The First Name screen appears 5 Use the dialpad to enter the first name and press Ok The Feature Key Format screen appears 6 Perform one of these s...

Page 83: ...ks Nortel Networks Confidential 8 Perform one of these steps To save the entry press Yes The entry is saved To go back and edit the entry press No then press Yes on the Resume Editing screen You return to the edit menu where you can edit the information you have already entered To cancel the operation and exit from the Directory screens press No End ...

Page 84: ...y you want to edit 2 Press Ok The Directory menu opens 3 Press the down navigation key until the Edit window appears 4 Press Ok The Edit Number screen appears 5 Perform one of these steps If you want to edit the number use the dialpad to enter the number and press Ok If you do not want to edit the number press OK The Surname screen appears 6 Perform one of these steps If you want to edit the surna...

Page 85: ... do not want the entry to appear on a feature key press Ok without pressing a feature key The Save screen appears 9 Press Ok to save your entry A confirmation screen appears 10 Perform one of these steps To save the entry press Yes The entry is saved To go back and edit the entry press No then press Yes on the Resume Editing screen You return to the edit menu where you can edit the information you...

Page 86: ...leting an entry from the directory Follow this procedure to delete an entry from the directory Prerequisites You must be logged on Procedure steps Step Action 1 From the Directory list select the name you want to delete 2 Press Ok The Directory menu opens 3 Press the down navigation key until the Delete screen appears 4 Press Ok A confirmation screen appears 5 Confirm the action End ...

Page 87: ...l Networks Nortel Networks Confidential Making a call using the directory Follow this procedure to make a call using the directory list Prerequisites You must be logged on Procedure steps Step Action 1 From the Directory list select the name or number that you want to call 2 Press Ok The Dial screen appears 3 Press Ok The number is dialed End ...

Page 88: ...ks Nortel Networks Confidential Using the Inbox Follow these procedures to use the Inbox feature See the figure IP Phone 2001 page 8 for the location of the Inbox key Navigation Accessing the Inbox page 89 Viewing Inbox call information page 90 Storing a number from the Inbox page 91 Using the Inbox to make a call page 92 ...

Page 89: ...dure to access and use the Inbox Prerequisites You must be logged on Procedure steps Step Action 1 Press the Inbox key on the terminal The Inbox screen appears showing a list of the 10 most recent incoming calls 2 Select an item from the list and press Ok 3 Perform one of these steps Select Dial to call the number Select Display to view caller information Select Store to store the number in the di...

Page 90: ... to view the information about a call in the Inbox Prerequisites You must be logged on Procedure steps Step Action 1 Press the Inbox key on the terminal The Inbox screen appears showing a list of the 10 most recent incoming calls 2 Select a number from the list 3 Press OK The Dial screen appears 4 Press the down navigation key The Display screen appears 5 Continue to press the down navigation key ...

Page 91: ...re a number from the Inbox to the directory Prerequisites You must be logged on Procedure steps Step Action 1 Press the Inbox key on the terminal The Inbox screen appears showing a list of the 10 most recent incoming calls 2 Select a number from the list 3 Press OK The Dial screen appears 4 Press the down navigation key to select Store 5 Press Ok The Edit screen appears 6 See Editing a directory e...

Page 92: ...erequisites You must be logged on Procedure steps Step Action 1 Press the Inbox key on the terminal The Inbox screen appears showing a list of the 10 most recent incoming calls 2 Select the number you want to dial 3 Press Ok 4 Select Dial 5 Press Ok The Predial screen appears with the number entered in the display 6 Perform one of these steps To edit the number see Editing a predialed number page ...

Page 93: ...ential Using the Outbox Follow these procedures to use the Outbox feature You must assign the Outbox feature to a soft key before you can use it See Assigning the Outbox to a key page 80 Navigation Accessing the Outbox page 94 Viewing Outbox call information page 95 Storing a number from the Outbox page 96 Using the Outbox to make a call page 97 ...

Page 94: ... access and use the Outbox Prerequisites You must be logged on Procedure steps Step Action 1 Press the soft key that you assigned to the Outbox The Outbox screen appears showing a list of the 10 most recent outgoing calls 2 Select an item from the list and press Ok 3 Perform one of these steps Select Dial to call the number Select Display to view caller information Select Store to store the number...

Page 95: ... the information about a call in the Outbox Prerequisites You must be logged on Procedure steps Step Action 1 Press the soft key that you assigned to the Outbox The Outbox screen appears showing a list of the 10 most recent outgoing calls 2 Select a number from the list 3 Press OK The Dial screen appears 4 Press the down navigation key The Display screen appears 5 Continue to press the down naviga...

Page 96: ...ber from the Outbox to the directory Prerequisites You must be logged on Procedure steps Step Action 1 Press the soft key that you assigned to the Outbox The Outbox screen appears showing a list of the 10 most recent outgoing calls 2 Select a number from the list 3 Press OK The Dial screen appears 4 Press the down navigation key to select Store 5 Press Ok The Edit screen appears 6 See Editing a di...

Page 97: ...uisites You must be logged on Procedure steps Step Action 1 Press the soft key you assigned to the Outbox The Outbox screen appears showing a list of the 10 most recent outgoing calls 2 Select the number you want to dial 3 Press Ok 4 Select Dial 5 Press Ok The Predial screen appears with the number entered in the display 6 Perform one of these steps To edit the number see Editing a predialed numbe...

Page 98: ... specific features to assign to the soft keys on the IP Phone 2001 Not all features are available on all IP Phones Call Services menu The Call Services menu has six items Activate allows you to activate the selected feature Change Softkey allows you to change the feature assigned to the selected soft key Details allows you to view the profile of the selected feature Label allows you to relabel the...

Page 99: ...trex features assigned to you by the administrator are always available through the Call Services menu You do not have to assign a feature to a soft key to be able to use the feature The first time you log onto the IP Phone 2001 the available Centrex features are automatically assigned to the soft keys The default soft key assignment is set by the administrator The method for this provisioning is ...

Page 100: ... reflection of the features you can expect to find assigned to your line Not all features are available on all telephones Consult your system administrator to verify which features are available to you Example 1 Default soft key assignment Key 2004 feature assignment Feature profile 2001 soft key assignment Automatic soft key assignment on 2001 2 Three Way Call Hide when idle 1 Yes The feature app...

Page 101: ...le 1 Assign a feature to a soft key 1 Key 2004 feature assignment Feature profile 2001 soft key assignment 2 Three Way Call Hide when idle 1 3 Call Forward Hide when active None 4 Make Set Busy Hide when active None 5 Busy Override Hide when idle None 6 Ring Again Never hide None 7 Call Waiting Never hide None Example 2 Reassign a soft key Key 2004 feature assignment Feature profile 2001 soft key ...

Page 102: ...er feature Therefore if Call Forward is assigned to key 1 it replaces Make Set Busy but not Call Waiting The new map looks like this Example 2 Reassign a soft key Key 2004 feature assignment Feature profile 2001 soft key assignment 2 Three Way Call Hide when idle None 3 Call Forward Hide when active None 4 Make Set Busy Hide when active 1 5 Busy Override Hide when idle None 6 Ring Again Never hide...

Page 103: ... always replaces a feature with a Hide when idle or Hide when active profile This example shows what happens if you assign a feature with a Never hide profile to key 1 Example 2 Reassign a soft key Key 2004 feature assignment Feature profile 2001 soft key assignment 2 Three Way Call Hide when idle None 3 Call Forward Hide when active None 4 Make Set Busy Hide when active None 5 Busy Override Hide ...

Page 104: ...P Phone 2001 does not have a fixed Mute key but a Mute feature is available from the feature list The Mute feature profile is Hide when idle therefore the item appears in the display only when the handset is active To activate the Mute feature see Activating a feature from the menu page 37 To assign the feature to a soft key see Assigning a feature to a soft key page 39 ...

Page 105: ...e oldest call is dropped Calls appear in the list in order in which they were received with the most recent call at the top of the list The Inbox call display consists of a time or date stamp and a name or number A time stamp appears beside calls you receive on the same day on which you view the Inbox A date stamp appears beside calls that arrive prior to the day of viewing If no name or number wa...

Page 106: ...aximum is reached the oldest call is dropped Calls appear in the list in order in which they were made with the most recent call at the top of the list The Outbox call display consists of a time or date stamp and a name or number A time stamp appears beside calls you made on the same day on which you view the Outbox A date stamp appears beside calls that you made prior to the day of viewing If no ...

Page 107: ...e associated with the number 1 or the 0 keys You can only enter text in the display when you see a flashing cursor in the information line above the soft keys Prerequisites You must be able to enter text in the display Procedure steps Step Action 1 Perform one of these steps to enter letters To enter the first letter listed on a key press the key once To enter the second letter listed on a key pre...

Page 108: ...arrier VoIP Nortel IP Phone 2001 User Guide NN10300 005 06 04 Standard I SN09U October 2006 Copyright 2006 Nortel Networks Nortel Networks Confidential End Procedure job aid This list shows the output associated with each key on the dialpad ...

Page 109: ... Phone 2001 access to Centrex features the soft keys in the display provide an alternative to the dedicated feature keys on an IP Phone 2004 Any changes the user makes to the 2001 feature key assignments through the feature menu apply only when the user is logged onto an IP Phone 2002 or 2004 which has dedicated Feature Keys Contact your system administrator for more information about how to set u...

Page 110: ...ortel Networks Nortel Networks Confidential Access Code summary Contact you system administrator for a list of features available on your IP Phone 2001 and the corresponding Access Codes Use Table 1 to keep track of the feature Access Codes Assigned feature access codes Feature Access Code Feature Access Code ...

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Page 112: ...e United Kingdom Publication NN10300 005 Document status Standard Document issue 06 04 Document date October 2006 Product release I SN09U Job function Fundamentals Type NTP Language type EN To provide feedback or report a problem in this document go to www nortel com documentfeedback Nortel the Globemark design and the Nortel corporate logo are trademarks of Nortel Networks ...

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