Nortel Express Call Center, User Manual, Page: 119 / 638

Reports and Displays Guide 119
March 2005 Working with real-time displays
3 In the Level 1 box, select or type the level at which you want to set the lower
threshold.
4 In the Level 2 box, select or type the level at which you want to set the
upper threshold.
5 In the Less Than Level 1 box, select a color to display when the threshold is
lower than level 1.
Note: Threshold colors for all agent states are the same. You cannot define
different threshold colors for different agent states.
6 In the Between Level 1 and 2 box, select a color to display when the item is
in the normal range.
7 In the Greater Than Level 2 box, select a color to display when the item
exceeds the highest threshold level set.
8 Return to step 2 of “To customize real-time displays” on page 117.
To delete thresholds
1 From the statistic list, select the item whose threshold you want to delete.
2 Click Delete Threshold.
3 Return to step 2 of “To customize real-time displays” on page 117.
To change threshold colors
You can set two thresholds for each real-time display—a level one threshold for
the lower level, and a level two threshold for an upper level. You can define
colors to use for statistics that are less than the lower-level threshold, within the
normal range, and greater than the upper-level threshold.
Note: Threshold colors for all agent states are the same. You cannot define
different threshold colors for different agent states.
To set the threshold color, follow these steps.
1 In the Statistics list for the display that you want to change, select the
statistic whose threshold you want to change.
2 Click Modify Threshold.
3 From the Less Than Level 1 box, select a color to display statistics that are
less than the level one value.