Nortel Compact ICS 7.1, Coordinator Manual

Page: 54 / 266

54 / Answering calls
Compact ICS 7.1 System Coordinator Guide N0130955 01
Answering any ringing telephone using Directed
Pickup
You can answer any telephone that is ringing in your Norstar system.
1. Press
≤‡fl
.
2. Enter the internal number of the ringing telephone.
Call Pickup cannot be used to answer analog lines that are set to private.
To use Call Pickup (Directed Pickup), the telephone must be ringing. If, for
example, the auxiliary ringer is ringing, but the call is not ringing at a
telephone, the call cannot be answered using Directed Pickup. It must be
answered normally at a telephone that has a flashing indicator for the call,
or by using Trunk Answer. You can answer a call that is ringing because
someone has transferred the call to a telephone and the call is ringing on an
intercom button
Answering any ringing telephone using Group
Pickup
Your Norstar system can be divided into four pickup groups. If you are a
member of a pickup group, you can pick up a call that is ringing at any
telephone in your pickup group.
Press
≤‡fi
.
Group Pickup cannot be used to retrieve a camped call.
If there is more than one incoming call at a telephone in a pickup group, a
call ringing on an external line is answered first followed by calls on the
prime line and, finally, calls on internal lines.
Tip -
Directed pickup can retrieve calls that are ringing
on an Answer DN. While you may enter the internal
number of the telephone you hear ringing, it may be calls
from another telephone you are answering.