Nortel CallPilot 1001rp, Installation And Configuration Manual

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October 2002 About this guide
Part 5: 1001rp Server Maintenance and Diagnostics 13
CallPilot Troubleshooting Reference
Note: The CallPilot Troubleshooting Reference is written for Nortel
Networks distributors and technical support representatives; therefore, it
is not part of the customer documentation package. Nortel Networks
continually updates the
CallPilot Troubleshooting Reference , which is
available from the Partner Information Center (PIC) at
http://my.nortelnetworks.com.
Note: For more details, see “Resolving system problems” on page 14.
Preparing for hardware or software maintenance
The “Starting up and shutting down the CallPilot server” chapter in Part 1 of
the
CallPilot Installation and Configuration binder explains how to restart,
shut down, and power up the CallPilot server. You may be asked to perform
one or more of these tasks while maintaining your server.
Performing hardware maintenance
Chapters 7 to 14 in this guide explain how to replace hardware components.
For more details, see “Replacing hardware components” on page 17.
Rebuilding the CallPilot system
When you purchased your CallPilot server, it came preinstalled with the
Windows NT operating system and CallPilot server software. If your
CallPilot server no longer functions because of a software problem, you may
need to reinstall the CallPilot software or rebuild the system.
To locate instructions for these tasks, refer to Part 4 of the CallPilot
Installation and Configuration binder.