Nortel CallPilot 1001rp, Installation And Configuration Manual

Page: 101 / 368

October 2002 Using CallPilot Manager to monitor hardware
Part 5: 1001rp Server Maintenance and Diagnostics 101
Running integrated diagnostics
Introduction
You should run diagnostic tests from the Diagnostics section on the
Maintenance page in the following circumstances:
You want to ensure that a component is operating properly after
installing or reinstalling it.
The CallPilot server is having trouble processing incoming calls and you
are hoping that diagnostic results can tell you why.
Problems include static, dropped calls, and cross talk (hearing another
conversation).
Before you begin
Components that have diagnostic tests available
The following table identifies the components on which you can run
diagnostics:
ATTENTION
Take the component out of service before you run the
diagnostic test. See “Starting and stopping components”
on page 97.
Component
Diagnostics
available?
Replaceable?
Media Bus Yes No
MPB board Yes Yes
Time Switch No No