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Appendix A Troubleshooting
NN47922-500
Problems with the LAN LED
Problems with the LAN interface
Table 116
Troubleshooting the LAN LED
Problem
Corrective Action
The LAN LEDs do not
turn on.
Check your Ethernet cable connections.
Check for faulty Ethernet cables.
Make sure your computer’s Ethernet Card is working properly.
Table 117
Troubleshooting the LAN Interface
Problem
Corrective Action
I cannot access the
Business Secure
Router from the LAN.
Check your Ethernet cable type and connections. Refer to the
Nortel Business
Secure Router 222 — Fundamentals (NN47922-301) guide for LAN connection
instructions.
Make sure the computer’s Ethernet adapter is installed and functioning properly.
I cannot ping any
computer on the LAN.
Check the 10M/100M LAN LEDs on the front panel. If they are all off, check the
cables between your Business Secure Router and hub or the computer.
Verify that the IP address and the subnet mask of the Business Secure Router and
the computers are on the same subnet.
Summary of Contents for BSR222
Page 28: ...28 Tables NN47922 500 ...
Page 50: ...50 Chapter 2 Introducing the WebGUI NN47922 500 ...
Page 66: ...66 Chapter 3 Wizard setup NN47922 500 ...
Page 92: ...92 Chapter 5 System screens NN47922 500 ...
Page 104: ...104 Chapter 6 LAN screens NN47922 500 ...
Page 154: ...154 Chapter 9 Static Route screens NN47922 500 ...
Page 196: ...196 Chapter 11 Firewall screens NN47922 500 ...
Page 212: ...212 Chapter 13 VPN NN47922 500 Figure 68 Summary IP Policies ...
Page 256: ...256 Chapter 13 VPN NN47922 500 Figure 82 VPN Client Termination advanced ...
Page 260: ...260 Chapter 13 VPN NN47922 500 ...
Page 264: ...264 Chapter 14 Certificates NN47922 500 Figure 84 My Certificates ...
Page 290: ...290 Chapter 14 Certificates NN47922 500 Figure 95 Trusted remote host details ...
Page 314: ...314 Chapter 16 IEEE 802 1x NN47922 500 ...
Page 318: ...318 Chapter 17 Authentication server NN47922 500 Figure 107 Local User database edit ...
Page 326: ...326 Chapter 17 Authentication server NN47922 500 ...
Page 374: ...374 Chapter 20 Logs Screens NN47922 500 Figure 151 Log settings ...
Page 384: ...384 Chapter 20 Logs Screens NN47922 500 ...
Page 402: ...402 Chapter 22 Maintenance NN47922 500 Figure 170 Restart screen ...