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Nortel Agent Greeting 2.0, Maintenance And Troubleshooting Manual

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Nortel Agent Greeting 2.0 Maintenance And Troubleshooting Manual Download Page 9

Page 9 of 36

Agent Greeting Card Maintenance and Troubleshooting Guide

10

About this guide

This document describes the maintenance procedures related to the Agent 
Greeting hardware and software and provides information on troubleshooting 
installation issues and the commands available to debug these issues.

Summary of Contents for Agent Greeting 2.0

Page 1: ...vice pursuant to CENELEC Product Emission Standard EN 55 022 1994 CISPR22 when installed in a Meridian 1 system These limits are designed to provide reasonable protection against harmful interference...

Page 2: ...Page 2 of 36 297 2183 502 Release 2 0 1 June 2001...

Page 3: ...Page 3 of 36 Agent Greeting Card Maintenance and Troubleshooting Guide 4 Revision history June 11th 2001 Release 2 0 1 May 11th 2001 Release 2 0 August 28th 2000 Release 1 0...

Page 4: ...Page 4 of 36 297 2183 502 Release 2 0 1 June 2001...

Page 5: ...The VxWorks Shell 16 Application Loadware Upgrade 17 Loadware upgrade from PCMCIA Flash Card 17 Loadware upgrade from a FTP Server 18 DSP Loadware Upgrade 19 DSP Loadware upgrade from PCMCIA Flash ca...

Page 6: ...ts 297 2183 502 Release 2 0 1 June 2001 Multi Card operation across routers 28 Changing Multi cast parameters 28 Agent Greeting card spontaneous reboots 28 Restarts 29 How to change the role of a card...

Page 7: ...on 12 Table 2 Hex Display codes during bootup 14 Table 3 Faceplate Mini DIN Connector pinout 15 Table 4 Debug Commands 21 Table 5 Multi card specific debug commands 22 Table A 1 Maintenance Task Error...

Page 8: ...Page 8 of 36 List of tables 297 2183 502 Release 2 0 1 June 2001...

Page 9: ...bleshooting Guide 10 About this guide This document describes the maintenance procedures related to the Agent Greeting hardware and software and provides information on troubleshooting installation is...

Page 10: ...Page 10 of 36 297 2183 502 Release 2 0 1 June 2001...

Page 11: ...technical levels to identify and clear fault conditions Also included are upgrade features which require the user to have access to VxWorks The Agent Greeting Card features include Self Test Features...

Page 12: ...Hexadecimal Hex LED display to provide status information during maintenance operations During power up and diagnostic tests this display provides a visual progress indication and information on the f...

Page 13: ...D is OFF if the port capacity of the Agent Greeting Card is non zero and the card is in the normal mode of operation The LED is ON if the port capacity of the Agent Greeting Card is zero or the card i...

Page 14: ...ootup Display Code Definition T 00 Initialization T 01 Testing Internal RAM T 02 Testing ALU T 03 Testing address modes T 04 Testing Boot ROM T 05 Testing timers T 06 Testing watchdog T 07 Testing ext...

Page 15: ...le the Agent Greeting Card is booting the 8051 auxiliary processor has control of the serial port and uses it to provide debug information progress of self tests etc Once the 8051 releases the main pr...

Page 16: ...urrent value of the shell timeout in seconds is returned by the shell function shellTimeoutGet shellTimeoutSet 600 shellTimeoutGet The shell and FTP password can be changed using the shell function sh...

Page 17: ...ROM The card must be rebooted reset for the new loadware to execute There are two options for doing an upgrade of the loadware The first is to use an FTP Client to connect to the card copy the loadwar...

Page 18: ...bin CR Connecting to server IP address connected to server IP address OK Updating sector 16 17 18 19 20 21 22 23 file read complete Program Address 0xf9900000 Checksum 0x51a4737d length 0x76338 Upgra...

Page 19: ...at Logout of the FTP session From the VxWorks shell execute the command upgradePCMCIAdsp as described below The DSP loadware file is loaded via FTP from a file server The file is stored in a dedicated...

Page 20: ...P section and the DSP cards No special recovery mechanism is required If the upgrade fails for some reason Ethernet link to server goes down incorrect file used the DSP will fail to reboot and the upg...

Page 21: ...tion to the debug facilities described above Table 5 on page 22 describes the Multi Card specific debug commands and extra logging commands that are available for use with Agent Greeting Multi card Ta...

Page 22: ...restart mcRebootGroup from Server only ask every card in the group to reboot mcShellSetMcIP aa bb cc dd sets multicast IP address If run on a Server this information is propagated to other cards and t...

Page 23: ...shell The Agent Greeting Card is then rebooted If a Fatal Error is logged three times within a certain period the tMaint task will suspend itself on startup to prevent further reboots and allow debug...

Page 24: ...Page 24 of 36 Agent Greeting Card Test and Debug Capabilities 297 2183 502 Release 2 0 1 June 2001...

Page 25: ...traffic for Browser User Interface interactions Telnet for maintenance access Loss of network connectivity If the network becomes disconnected from the Agent Greeting Card the serial maintenance port...

Page 26: ...wser User Interface Only the first word is used to match so it must be unique If a skillset specific greeting match is not found then the default greeting for the Agent is played If there is no defaul...

Page 27: ...roviding this information which may cause greetings not to be played The command to disable the message dumping is clientDebugOff Telephony User Interface becoming disabled The TUI is disabled during...

Page 28: ...lus one This can be done using the mcShellSetMcOptions command from the maintenance port This command also allows the multicast address and port number to be changed Table 5 on page 22 provides furthe...

Page 29: ...t frames after setting Multicast options See Changing Multi cast parameters on page 28 On a Restore operation Client cards are restarted by the Server all files are erased before the Restore commences...

Page 30: ...Page 30 of 36 Troubleshooting Agent Greeting 297 2183 502 Release 2 0 1 June 2001...

Page 31: ...tional 0x1007 VP Application Task failed to go operational 0x1008 Task suspended itself three times Table A 2 Server Task Errors Error ID Description 0x2001 Ethernet device has no IP address 0x2002 Er...

Page 32: ...ing playAnnouncement action 0x3013 Channel in incorrect state while verifying collectDigits action 0x3014 Malloc failed during creation of bit mapped array 0x3015 Malloc failed during creation of bit...

Page 33: ...tate 0x302E Malloc failed during handling of channelSplit RFA 0x302F Malloc failed during handling of channelSplit RFA 0x3030 Malloc failed during handling of clientMessage 0x3031 Malloc failed during...

Page 34: ...Aries Task loop exited 0x4015 msgQReceive failed in Aries task input queue 0x4016 Malloc failed during handling of message from VP App task 0x4017 Error Aries Audit task loop exited 0x4018 Malloc fail...

Page 35: ...d 0x403F Malloc failed while constructing a DS30 message 0x4040 msgQSend failed after faultTimer timeout 0x4041 msgQSend failed after lampUpdateRequestTimer timeout Table A 5 Client Task Errors Error...

Page 36: ...ase 2 0 1 June 2001 0x500D Malloc failed during sending of enableDigitNotifiaction result 0x500E Malloc failed during sending of clientRegistration result 0x500F Malloc failed during force RESET funct...

Page 37: ......

Page 38: ...EC Product Emission Standard EN 55 022 1994 CISPR22 when installed in a Meridian 1 system These limits are designed to provide reasonable protection against harmful interference when the equipment is...

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