Troubleshooting Agent Greeting
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Agent Greeting Card Maintenance and Troubleshooting Guide
Messaging from the Meridian will then be displayed. This will include the
display messages showing the Agent’s ID and top line of the Agent’s display.
These can then be manually matched to what has been entered in the BUI.
Ensure that this debugging is disabled before leaving the command line, as
there is a severe realtime penalty in providing this information, which may
cause greetings not to be played. The command to disable the message
dumping is:
-> clientDebugOff
Telephony User Interface becoming disabled
The TUI is disabled during the following operations
•
Backup
•
Restore
•
Purge of Agents
•
Loss of Server card (if the server card is unavailable on the network).
This is to ensure that the Agent database is not updated and new files stored
on the disk while these are in progress.
!
CAUTION
Failure to disable debugging mechanisms can cause
greetings not to be played due to realtime issues on the
card.
Ensure that you invoke clientDebugOff before exiting the
maintenance port.
Summary of Contents for Agent Greeting 2.0
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