Agent features
24
To terminate the call:
Using
Force Call
Use the
Force Call
feature to automatically connect an incoming ACD
call. A time interval is configured by your system administrator between
each incoming call.
A short tone indicates a new incoming call. The InCalls indicator lights
continuously, and the ACD call automatically goes to your agent position.
Pressing the
InCalls
key while call forcing (Auto Answer) is active
disconnects an active ACD call.
To enable call forcing for headset users:
or
or
or
Choose one of the following:
— Press the
Goodbye
key.
— Press the
InCalls
key.
— Press the individual DN line key (this
removes you from the queue).
— Press the
Not Ready
key (this
removes you from the queue but
keeps you logged in as an agent
position) or wait for the caller to
terminate the call.
1.
Log in.
2.
Replace the handset.
3.
Press the
Services
key. Configure the
On-hook default path
to
Headset
Enabled
.
(Goodbye)
2260
2498
Not Ready
(Services)
Summary of Contents for 1140E
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Page 4: ...Revision history 4 ...
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