Norstar Voice Mail 4.0, Set Up And Operation Manual

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22
Setting up an Automated Attendant
Set Up and Operation Guide P0886600 Issue 1.0
The following shows an example of how Greetings can be assigned to the tables
We recommend using greetings 1 through 16 as your daily business greetings, and
greetings 17 through 40 as special greetings.
Each Greeting Table is divided into four sections, based on the time of day. The
following shows the default times assigned to the sections.
Greeting Tables using the Alternate Language
When you are using both the Primary and Alternate Languages, we recommend
assigning one Greeting Table to the Alternate Language. For example, if your
company has two incoming lines and you would like one line assigned entirely to
the Alternate Language, you must assign that line to the Greeting Table where all
the greetings are recorded in the Alternate Language. This means you could record
greetings 5, 6, 7 and 8 in the Alternate Language and assign the greetings to
Greeting Table 2 for line 2.
Company Greetings
Before you record your company Greetings, determine the type of greetings to be
used on the different incoming telephone lines and what you would like the
greetings to say. You must prepare at least four greetings. As you record your
greetings, number them from 1 to 4.
Greeting Type Table 1 Table 2 Table 3 Table 4
Morning Greeting 1 Greeting 5 Greeting 9 Greeting 13
Afternoon Greeting 2 Greeting 6 Greeting 10 Greeting 14
Evening Greeting 3 Greeting 7 Greeting 11 Greeting 15
Non-business Greeting 4 Greeting 8 Greeting 12 Greeting 16
Greeting Type Default start times
Morning 12:00 am
Afternoon 12:00 pm
Evening 6:00 pm
Non-business 6:00 pm
If default hours are used, the Non-business
Greeting will not be heard by the caller.
The Non-business Greeting can be turned on
and off using the Business Status feature.