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Answering calls at a prime telephone /

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N0000626 03

Modular ICS 7.0 System Coordinator Guide

Answering calls at a prime telephone

Each line in a Norstar system can be assigned a prime
telephone. Calls not answered at their normal destinations are
transferred to the prime telephone. The prime telephone is
usually the attendant’s telephone. The installer or customer
service representative programs a prime telephone for a line.

Displays

The person at telephone 221 has forwarded
a call to you using Do Not Disturb.

The system has transferred a call to you from
a telephone with Do Not Disturb turned on.

Nobody answered this call so the system
transferred it to you.

Someone has camped, parked or transferred
a call on line 001, but no one has answered

it. Press

CALLBACK

or the line button to

connect to the call.

There is no telephone that can receive a call
on line 001 so the system has transferred it
to you.

The call coming in on line 002 was intended
for target line 157. Line 157 is busy, so the
call has come to you.

For other displays, see

Common feature displays

on page 249.

DND from 221

DND transfer

DRT Line001

Line001 callback

CALLBACK

Line001 to prime

Line002>Line157

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Summary of Contents for 7316

Page 1: ...Norstar Meridian and Companion are trademarks of Nortel Networks Nortel Networks 2005 Modular ICS 7 0 System Coordinator Guide 1 800 4 NORTEL www nortel com norstar N0000626 03 Printed in Canada ...

Page 2: ......

Page 3: ...ging the display time date 27 Adding or changing a system speed dial 29 Program a name for a speed dial 31 Changing the name of a telephone 32 Changing the name of a line 33 Making changes to Call Forward No Answer 35 Making changes to Call Forward on Busy 37 Making Changes to Do Not Disturb on Busy 38 What would you like to do next 39 Answering calls 41 Answering calls in Hunt Groups 41 Answering...

Page 4: ...Answer 59 Answer DNs and Answer keys 60 Creating a Conference Call 61 Disconnecting one party 62 Independently holding two calls 63 Putting a conference on hold 63 Splitting a conference 64 Removing yourself from a conference 65 Listening to a call as a group 66 Canceling Group Listening 66 Using handsfree and mute 66 Answering calls without lifting the receiver 67 Making calls without lifting the...

Page 5: ...savers for making calls 87 Storing a number on a memory button for Autodial 87 Adding an autodial button 87 Choosing a line for Autodial 88 Using intercom as the line for Autodial 88 Using Last Number Redial 90 Preventing a telephone from using Last Number Redial 90 Using Speed Dial 91 Making a speed dial call 92 Changing and adding System Speed Dials 92 Adding or changing User Speed Dial 92 Using...

Page 6: ...is forwarded 113 Forward on busy 114 DND on Busy 114 Call Forward and Voice Mail 115 Line Redirection 116 Turning on Line Redirection 117 Canceling Line Redirection 118 Allowing a telephone to redirect calls 118 Turning the redirect ring for a telephone on or off 119 How Line Redirection is different from Call Forward 121 Using Line Redirection 121 Centralized voice mail and auto attendant 122 Usi...

Page 7: ...mping 139 Viewing your Call Log 140 Viewing a Call Log item 140 Erasing log items 140 Making a call using Call Log 141 Creating a password to your Call Log 141 Changing your Call Log password 142 Deleting an assigned password 142 Using external Voice mail 144 Customizing your telephone 145 Finding out what a button does using Button Inquiry 145 Changing the set display contrast 146 Changing the la...

Page 8: ...unt Groups 165 Adding or removing members from a group 167 Moving members of a group 168 Assigning or unassigning lines to a group 169 Setting the distribution mode 170 Setting the hunt delay 171 Programming busy line setting 172 Programming the queue time out 173 Programming the overflow set 173 Setting the name 174 Allowing disallowing an auxiliary ringer 175 Assigning a distinctive ring pattern...

Page 9: ...RI and BRI 197 ISDN PRI 197 ISDN PRI features 198 Network Name Display for PRI 198 Name and number blocking for PRI 199 Emergency 911 Dialing 199 Two way DID 199 Call by Call service selection for PRI 200 Dialing Plan and PRI 201 ISDN BRI 202 Line access from an ISDN terminal 203 ISDN BRI features 203 Network Name Display for BRI 203 Name and number blocking for BRI 204 Service provider features 2...

Page 10: ...word 217 Changing passwords 218 Clearing a Call Log password 219 Hospitality passwords 219 Silent Monitor password 220 Using special telephones 221 Direct dial 221 Changing the direct dial telephone assignments 221 Hotline 222 Bypassing a Hotline 222 Making a telephone a hotline telephone 223 Control telephone 224 SM Supervisor 224 Using Set lock 225 Changing Set Lock programming for a telephone 2...

Page 11: ...t supervision 238 Hunt Groups 238 Internal numbers 239 Line assignment 239 Target line 240 Line pools 241 Overflow call routing 241 Telephones with no line buttons 242 Memory buttons 242 One line display 243 Prime line 243 Private lines 243 Volume bar 244 Troubleshooting 245 Using the alarm telephone 245 Reporting and recording alarm codes 245 Testing the telephone 246 Testing the telephone displa...

Page 12: ...12 Modular ICS 7 0 System Coordinator Guide N0000626 03 Glossary 253 Index 271 ...

Page 13: ...takes before a call is forwarded and other day to day programming Once you understand these basic steps you can move on to the many other features described in the second section of the guide and refer to the first section only from time to time You can look at the contents page for an overview of the features that are available or check the index for specific features or messages displayed on you...

Page 14: ...urnover or new business contacts You can also assign features and program buttons on individual telephones There are four ways to customize and maintain your Norstar system Initial programming is performed for you by your installer or customer service representative It deals mostly with how the system interacts with lines telephones and other equipment Your programming as a system coordinator chan...

Page 15: ...you start programming What you need to do programming Programming is performed using a telephone that can show two lines of information on its display Examples of telephones with two line displays are shown on page 16 You need a programming overlay to show which buttons to press when you are performing programming See The programming overlay on page 19 When you use a telephone for programming it i...

Page 16: ...626 03 Using Buttons The two line telephone you use for everyday calling can be used for changes and maintenance Examples of telephones with two line displays are shown in the illustration Digital phones used for programming and maintenance 7316E 7316 ...

Page 17: ...s for programming Display buttons Have a variety of uses The current use is shown on the display above each button Dialpad Used for dialing numbers when you are making calls For programming the dialpad is also used for entering numbers and letters Memory buttons Dial a number or feature code stored on the button Feature button Allows you to enter a feature code while using or programming the telep...

Page 18: ...s Volume rocker switch Turns the volume you hear through the handset up or down During programming this switch is used to adjust settings such as for the display contrast Mute Mutes the transmitter in the handset Handsfree Allows you to speak to and hear a call without using the handset or headphones Headset Activates the headset feature Button description 7316 and 7316E Digital phones Feature Hol...

Page 19: ...he system include OK CHANGE or COPY In this guide display button instructions are underlined Display buttons The programming overlay When you begin programming a group of buttons on the telephone become the buttons for moving through programming headings and settings The programming overlay is a paper cutout that is included with the Programming record It relabels the four buttons to name the acti...

Page 20: ...als Programming Record Place overlay over keys with indicators 7316E programming indicators 7316 programming indicators Press Show to move to the next level under the current heading Press Next to move to the next item on the same menu level Press Heading to move up one level of the menu structure Press Back to move to the previous item on the same menu level Restrn service Routing service Ringing...

Page 21: ...ormation see Using passwords on page 217 Customize each telephone on the system You can change where a call is forwarded give a telephone a name or allow certain features to be used at a telephone You can change the button programming on any telephone on the system Show the active lines Coordinator can rename lines Turn services on or off Ringing service Restriction service and Routing Service Pro...

Page 22: ...rect ring ATA settings ATA ans timer Msg Indicate SWCA call group Call 1 16 Name User preferences Mdl Button progrming of buttons B01 BXX CLR TEL FEATR KIM X or CAP X User speed dial of speed dialers Spd 255 279 Call log opt ns No one answered Unanswered by me Log all calls No autologging Dialing opt ns Standard dial Pre dial Automatic dial Language Display cntrst Ring type Voice path Dflt Handsfr...

Page 23: ...nual Auto Restrn services Sched Night Evening Lunch Sched 4 Sched 5 Sched 6 Off Manual Auto Routing service Sched Night Evening Lunch Sched 4 Sched 5 Sched 6 Off Manual Auto Sys speed dial Speed dial Enter digits or press LIST add change tel 001 255 Use prime line Display digits Name Passwords Call Log pswds Show set Log pswd Progrming pswds Sys admin 23646 Basic 22742 Reg pswd MICS IX only Hospit...

Page 24: ...spitality Room desk info Show set Room Adm pwd req d Service time Hour Minutes Alarm Attn attempts Retry intrvl Attn duration Time format 12 hr 24 hr Expired alarms Notify set Use tone Press Press ÇØˆÏÈÌ This is the same as pressing ﬂﬂ Press ÅÎ Èˆ This is the same as pressing ﬂ ﬂ Press RETRY to re enter the password if you enter an incorrect character The display shows the first of the seven headi...

Page 25: ...ific extensions where programming changes have not taken effect yet Items disappear from the list as they are updated Record any changes you make in the Modular ICS 7 0 Programming Record If there is a problem with the system the installer needs to see a history of the changes you have made Remember to inform people in your office of any changes you have made that affect them For example you may c...

Page 26: ...26 Modular ICS 7 0 System Coordinator Guide N0000626 03 ...

Page 27: ...ese or other programming operations see either the Table of Contents or the Index Changing the display time date Entering letters and numbers using the dialpad Press Press ﬂ which is the same as ÊÈ Press ıÅÍÈÇ or ﬂ ﬂ ÅÎ Èˆ The passwords can be changed See Using passwords on page 217 for more information Jan 1 12 00pm Feature Password RETRY first press second press third press fourth press ...

Page 28: ...e minutes If you are only changing the time and not the date press to end your session In this example you are changing the date to July 15 1998 Press NEXT Press CHANGE Press the dialpad buttons to enter the year Press NEXT Press CHANGE Press the dialpad buttons to enter the month Use numbers for the months 01 is January 12 is December Press NEXT Hour 01 NEXT CHANGE Hour ___ CANCL AM OK CHANGE Hou...

Page 29: ...g a system speed dial You program a speed dial on your Norstar so that anyone in your office can dial a frequently used number using a three digit code 001 255 To change a speed dial that already exists follow the same steps The new programming overwrites the previous number and settings Begin the programming session Press CHANGE Press the dialpad buttons to enter the day Press to end your session...

Page 30: ...umber can be up to 24 digits long Your display shows the telephone number which is represented by the row of n characters shown here Press OK Press Press CHANGE to see your options Use prime line a specific line for example Use line 01 a line pool for example Pool code 71 or Use routing tbl Stop pressing CHANGE when the display shows the prime line again In this example the system selects the prim...

Page 31: ...ay Caller ID Caller ID set with the name of a caller first 1st display then the name you program for the speed dial code is the name that displays For example If you create a speed dial for the courier company you use and assign the name Courier with the following process when that company calls you Courier would appear on the display for the call Press Your choices are Yes and No Yes means the di...

Page 32: ...ion Or you can press then to program another speed dial number Press Press ﬂﬂ Press ﬂ ﬂ Press Enter the internal number DN of the telephone or voice mail extension In this example the DN is 221 If the set has already been given a name it appears after DN on the display Press then This is the name the display shows if you do not change it Press CHANGE Name S__ BKSP Name SAVINGS BANK BKSP Name SAVIN...

Page 33: ...letter you want Press Use the dialpad and until you have the entire name Press to use the name you have entered The name can be up to seven characters long including spaces Press to end your session You can press once to continue programming this telephone or press twice to return to the Terminals Sets heading Press Press ﬂﬂ Press ﬂ ﬂ Press Press Name ___ Name J BKSP Name J___ BKSP Name JEAN B BKS...

Page 34: ... the first letter of the name until the display shows the letter you want Press Use the dialpad and until you have the entire name The name can be up to seven characters long including spaces Press to use the name you entered Press to end your session You can press once to continue programming this line or press twice to return to the Lines heading Show line ______ LIST Line002 Line002ˆ FIND Name ...

Page 35: ...ephone or voice mail extension In this example the DN is 225 If the set has been given a name it appears on the display Press Press Press Press CHANGE and enter the internal number where you want the calls to be sent In this example the internal number is 221 You can press CLR to change the destination back to None Jan 1 12 00pm Feature Password RETRY Terminals Setsˆ Show set ___ LIST 225 225 FIND...

Page 36: ...our session You can press to continue programming capabilities for this telephone or press four times to return to the Terminals and Sets heading Tip If the Norstar set is a member of a Hunt Group the Call Forward no answer feature is overridden and the Hunt Group call continues to ring until the hunt time has expired For more information about Hunt Groups see Programming Hunt Groups on page 165 F...

Page 37: ...ion In this example the intercom number is 225 If the set has been given a name it appears on the display Press Press Press Press Press CHANGE and enter the internal number where you want the calls to be sent In this example the internal number is 221 You can press CLR to change the destination back to None Press to end your session Jan 1 12 00pm Feature Password RETRY Terminals Setsˆ Show set ___...

Page 38: ... times to return to the Terminals and Sets heading Tip If the Norstar set is a member of a Hunt Group the Call Forward on busy feature is overridden and the Hunt Group call continues to ring until the hunt time has expired For more information about Hunt Groups see Programming Hunt Groups on page 165 Press Press ﬂﬂ Press ﬂ ﬂ Press Enter the internal number of the telephone extension This becomes t...

Page 39: ... capabilities for this telephone or press three times to return to the Terminals and Sets heading Redirect calls coming in on a line See Turning on Line Redirection on page 117 Allow individuals to answer calls that are ringing at another telephone See Picking up a call ringing at another telephone on page 56 Assign telephones to different zones for paging See Paging on page 123 Turn the night ser...

Page 40: ...40 Modular ICS 7 0 System Coordinator Guide N0000626 03 ...

Page 41: ... busy For more information about Hunt Groups see Programming Hunt Groups on page 165 Answering an incoming call There are three indications of an incoming call ringing a line button flashing and a message on the display You do not necessarily receive all three indications for any particular call For example you may have a line that has been set up not to ring at your telephone If so you see only a...

Page 42: ...d instead of line buttons to answer and make calls Each set can be assigned two lines You can press to switch between two calls one active and one on hold What line indicators mean Note On the Digital Mobility phone the R Recall key provides the same function as the Hold key on the digital phones º Flashing on and off for equal lengths of time There is an incoming call on the line º Flashing on an...

Page 43: ... coming into this line Hold The call on this line is on Hold at this telephone Call forward The call on this line has been forwarded Active button The feature assigned to this button is active Flash rate indicators for 7316E digital phone and KIM icons On not flashing You are connected to the call on that line or the line is in use elsewhere or the service indicated is active Off The line is free ...

Page 44: ...est priority DRP setting is the call that is presented Note External calls always have a higher priority than internal calls Note If the ring type is changed on a telephone after the DRPs are set on the line the line DRPs are overwritten by the telephone settings If the DRPs are set for a line after telephone programming then the telephone ring programming is overridden by the line DRP program Ref...

Page 45: ...to you using Do Not Disturb The system has transferred a call to you from a telephone with Do Not Disturb turned on Nobody answered this call so the system transferred it to you Someone has camped parked or transferred a call on line 001 but no one has answered it Press CALLBACK or the line button to connect to the call There is no telephone that can receive a call on line 001 so the system has tr...

Page 46: ...stem It is best if one of the eCAPs is the prime telephone and direct dial telephone for the lines and telephones it serves Features for eCAPs are briefly described in this section For details about configuring the KIM as an eKIM refer to the Modular ICS 7 0 Installer Guide Using a 7316E KIM as a central answering position When you deploy a 7316E KIM digital phone it can be configured as an eCAP b...

Page 47: ...gramming feature to provide feature access Refer to Programming a feature code onto a memory button on page 147 provide access to line pools Refer to Programming a memory button with a line pool on page 79 provide one press external autodial Refer to Storing a number on a memory button for Autodial on page 87 configure system wide call appearances SWCA by assigning SWCA feature codes ...

Page 48: ... If you just want to cold start an individual module on that module simultaneously press the two top and two bottom buttons on the lower button set as shown in the following diagram The KIM displays a random pattern of icons as the KIM resets TIPs If you are cold starting an eKIM that has line or Hunt group assignments the cold start will erase current programming and insert the line appearances s...

Page 49: ...the eKIM that do not have line assignments can be programmed to dial internal or external numbers automatically You also still can program features directly onto eKIM and OKIM buttons Refer to Time savers for making calls on page 87 and Customizing your telephone on page 145 for information about programming memory buttons eKIM button programming for CAP Any lines and target lines assigned to the ...

Page 50: ...splays 5 Enter the DN number of the 7316E which is attached to the eKIM you want to program then press OK 6 Press Capabilities displays 7 Press two times until the display shows User preferences 8 Press Model displays 7316E n KIM 9 Press Button progrming displays 10 Press the KIM softkey for the KIM for which you want to program buttons 11 Press until you find the button you want to program 12 Pre...

Page 51: ... you do you disconnect the call Use instead Hearing aid compatibility The receivers on all system digital phones are compatible with hearing aids as defined in the FCC rules Part 68 section 68 316 Not all hearing aids are optimized for use with a telephone Viewing information about a call on the display If you subscribe to Call Display services from your local telephone company one line of informa...

Page 52: ...e name of the called party telephone telephone number and the line name For an internal call you can display the name of the called party telephone and the internal number of that telephone You can see information for ringing answered or held calls Call Information is available for calls even if they have been transferred forwarded or rerouted in some way Names and numbers for external calls are d...

Page 53: ...tion for the Priority or Voice call Displaying Call Information before or after answering To find out who is calling or to display information about your current call 1 Press 2 Press or VIEW to display more information about an external call Call Display information becomes available between the first and second ring of an incoming call If you answer before the Call Display information is availabl...

Page 54: ...that line After the call is answered Call Display information is always shown at the telephone that answered the call Your installer or customer service representative can program telephones to have automatic Call Display This feature is not available to ISDN terminals Tip If your telephone automatically displays Call Display information for a call you still need to press before you can press or V...

Page 55: ...formation is displayed first 1 Place the programming overlay over the appropriate buttons on your two line display telephone 2 Press ﬂﬂ 3 Press ﬂ ﬂ the default System Coordinator password 4 Press and enter the internal number of the telephone you want to program 5 Press 6 Press four times 7 Press 8 Choose a setting at 1stDisplay using the CHANGE button The choices are Name Numbr or Line You may se...

Page 56: ... Call Pickup Directed Pickup the telephone must be ringing If for example the auxiliary ringer is ringing but the call is not ringing at a telephone the call cannot be answered using Directed Pickup It must be answered normally at a telephone that has a flashing indicator for the call or by using Trunk Answer You can answer a call that is ringing because someone has transferred the call to a telep...

Page 57: ...all at a telephone in a pickup group a call ringing on an external line is answered first followed by calls on the prime line and finally calls on internal lines Privacy issue Target lines can be designated as Private default is Public however such features as Call Pickup can still answer these lines at remote telephones Only physical analog lines set to Private are blocked from Call Pickup Tip A ...

Page 58: ...sign the telephone to pickup group 1 9 or remove it from a pickup group None Displays You are already connected to the telephone that made the call you are trying to pick up This can happen if you are on a call to a co worker and your co worker dials the number of a telephone in your pickup group and you attempt to pick up that call There is no call that you can pick up or the ringing call was ans...

Page 59: ...only with calls that are ringing on lines for which a Ringing Service schedule is active and if Trunk Answer is enabled by your installer or customer service representative Answering a call using Trunk Answer Press Displays Tip If there is more than one incoming call on lines in a Ringing Service the Trunk Answer feature picks up the external call that has been ringing the longest You have tried t...

Page 60: ...ue for boss B and boss C When incoming call traffic becomes high the calls can then be routed to a Hunt Group to optimize call handling For more information about Hunt Groups see Programming Hunt Groups on page 165 Systems running MICS 7 0 and newer software can also use an Answer DN to autodial the telephone The Answer DN must be idle no indicator for this feature to work This feature does not pr...

Page 61: ...lephone the first call appears on the attendant Answer DN button Any subsequent calls appear on intercom buttons if they are available Creating a Conference Call You can talk to two people at once 1 Make sure you have two calls one active and one on hold 2 Press 3 Press the appropriate button to retrieve the held call This action occurs automatically on the 7000 and 7100 digital phones You can cre...

Page 62: ...es except for 7000 or 7100 digital phones and Digital Mobility phones 1 Press the line button of the call that you want to disconnect The call that you want to keep is automatically put on hold 2 Press The call is disconnected 3 Press the line button of the held call to speak to the remaining person On a 7000 or 7100 digital phone or a Digital Mobility phone 1 Press to place one caller on hold Pre...

Page 63: ...ss the line button of one person The other person is automatically put on hold 2 Press The second person is put on hold You can re establish the conference 1 Take one call off hold 2 Press 3 Take the other call off hold Putting a conference on hold You can put a conference on hold allowing the other two people to continue speaking to each other by pressing You can reconnect to the conference by pr...

Page 64: ... you want to speak to The other person is automatically put on hold On 7000 and 7100 digital phones and Digital Mobility phones 1 Press The first party is on hold 2 Press if necessary to switch parties You can re establish the conference 1 Press 2 Take the held call off hold This is not necessary for the 7000 and 7100 digital phones and Digital Mobility phones TIP Refer to the Nortel Networks Digi...

Page 65: ...Release one call from the conference before adding another or keep the two conferences separate You have put a conference call on hold You have tried to make a conference call but your system is already handling its maximum number of conference calls You are on a conference with the two lines or telephones shown You can drop out of the conference and leave the other two parties connected Unsupervi...

Page 66: ...ture Canceling Group Listening Group Listening is canceled automatically when you hang up or when you press Using handsfree and mute The ability to use handsfree must be turned on or off for each telephone The type of handsfree can be changed Refer to Changing handsfree for a telephone on page 70 Handsfree must be set to Std or Auto in system programming for a telephone to be able to use a headset...

Page 67: ...by choosing either the handsfree or headset button 7316E voice path features The 7316E digital phone must be set to Auto to allow handsfree On this telephone the handsfree button is located under the dial pad beside the mute and headset buttons Answering calls without lifting the receiver 1 Press the line button for the ringing call This step is not necessary if you have a prime line assigned to y...

Page 68: ...ormally Muting the set 1 Press the mute button to switch off the telephone microphone so that you can speak privately to someone in your office while you are on a handsfree call 2 Press the mute button to turn the microphone back on again and continue your call Note The 7208 7316 and 7316E digital phones have a mute button located below the dialpad Other telephones have mute programmed as a handsf...

Page 69: ...dsfree and mute buttons The indicator next to the handsfree button is solid when you handsfree is active and off when the telephone is set to handset or headset The indicator next to the mute button blinks when you mute the microphone and turns off when the microphone is open Note Legacy telephones have only one button for both functions In this case when the telephone is on handsfree and the micr...

Page 70: ...feedback problems Place the telephone so that any unavoidable local noise such as an air conditioner is behind it This limits the amount of disruptive background noise Changing handsfree for a telephone You can program the type of handsfree used with each telephone or activate handsfree answerback 1 Place the programming overlay over the appropriate buttons on your two line display telephone 2 Pre...

Page 71: ...If Handsfree is set to None the handsfree button and headset feature do not function Also if the 7316E is attached to a system with software previous to MICS version 6 1 it acts like the 7316 digital phone and the handsfree button under the dial pad is not active Handsfree is not available to the telephone A standard version of handsfree described Using handsfree and mute on page 66 Not available ...

Page 72: ...tons of the programming telephone 2 Press ﬂﬂ 3 Press ﬂ ﬂ the default System Coordinator password 4 Press and enter the internal number of the telephone you want to program 5 Press twice 6 Press four times 7 Choose a setting Yes or No at HF answerback using the CHANGE button Turning Privacy on or off for a call Lines in your system can be configured to have automatic privacy If a line is not progra...

Page 73: ...les applicable to a conference apply except there is only one line in use instead of the usual two This means that you cannot split a conference set up using Privacy 1 Press 2 Tell the other person to press the line button and join your conversation Only two system telephones in addition to the external caller can take part in this kind of conference Making a call private If a line is programmed n...

Page 74: ...the receiver again or press the handsfree button within one second to reconnect the call Time Use this feature to display the current date and time while you are on a call The display shows the last call you made or the current call and the total elapsed time You parked your last call The display shows the period the call was parked This display only shows when the call is active at or has just be...

Page 75: ...alk without the receiver if the call is not on your prime line Press a line button and dial to talk without the receiver if handsfree answerback is assigned to your telephone Use one of the features that make dialing easier See Time savers for making calls on page 87 Displays The telephone you have called has no internal lines available Press LATER to use the Ring Again or Message features or pres...

Page 76: ... a number but the least expensive route that the system is programmed to use is busy Unless you release the call it goes through on a more expensive route The last number you dialed or the number you saved for Saved Number Redial was a speed dial number that displayed a name rather than the number The number is dialed correctly but you cannot see it You have attempted to use the private line assig...

Page 77: ...7000 7100 or R on the DM phone In this situation one call is active and one call remains on hold The telephone you have called is on another call Press LATER to use the Ring Again or Message features The call you are trying to make has been restricted in programming A possible reason is time of day restrictions on certain calls Press YES to use Ring Again Press NO to send a message See Sending mes...

Page 78: ...t is one way of sharing lines across telephones in a system A line pool access code is a number you dial to get a non PRI line pool The access code can be up to four digits long Your installer or customer service representative programs the line pool access codes and gives each telephone access to a line pool PRI line pools are accessed using destination codes Destination codes differ from line po...

Page 79: ...ry button with a line pool When you program a button with the line pool feature code you must enter a line pool access code after the feature code The programmed line pool button accesses a specific line pool not the line pool feature See Programming feature buttons on page 147 for more information If you program a button with an indicator to access a line pool when all the lines in a line pool ar...

Page 80: ...two stage dialing sequence that requires a second dialing tone before the local numbers are dialed Your system administrator will indicate which destination codes or numbers require this process 1 Dial the destination code and any initial digits specified for the call 2 When you hear the dial tone again complete the dialing sequence Changing how you dial your calls To change how how you dial your ...

Page 81: ... feature for on hook dialing Digital Mobility phones only support standard dial To dial ensure that the handset is activated and then dial the call number The handset programming may allow pre dial but that feature would be specific to the handset Refer to the user card that came with the handset for details about set specific operation Using Automatic dial Automatic dial allows you to dial a numb...

Page 82: ...lephone you are calling is currently busy Priority Call If you get a busy signal or a Do Not Disturb message when you call someone in the office you can interrupt them Use this feature for urgent calls only Tip If your telephone starts ringing while you are pre dialing a number you can stop the ringing by turning on Do Not Disturb ﬁ This does not affect numbers you are entering You cannot pre dial...

Page 83: ...e person does nothing the priority call feature puts their active call including conference parties on Exclusive Hold and connects your call Giving a telephone the ability to make priority calls Use system programming to allow a telephone to make priority calls 1 Place the programming template over the appropriate buttons of the programming telephone 2 Press ﬂﬂ 3 Press ﬂ ﬂ the default System Coord...

Page 84: ... call Try to call later The party you are calling has eight seconds to decide whether to accept or reject your priority call The telephone you are calling has already received a priority call or is unable to receive priority calls The set you are trying to call has call on all assigned lines The set you are trying to call has the Do Not Disturb feature activated The set you are trying to call is b...

Page 85: ...gain requests at your telephone Canceling Ring Again 1 Press to cancel a Ring Again request Displays You cannot use Ring Again on your current call You can only use Ring Again while you have a busy signal on an internal call or line pool request or while an internal call is ringing Press YES to use Ring Again Press NO if you prefer to send a message Can t ring again Ring Again YES NO EXIT ...

Page 86: ...86 When the dialed internal number is busy Modular ICS 7 0 System Coordinator Guide N0000626 03 ...

Page 87: ...the power to your Norstar system is off for more than three days autodial numbers and some other system programming may be lost from the memory Adding an autodial button Use these features to program external and internal numbers 1 Press to program an external number Press to program an internal number 2 Choose a button and then enter the number as if you were dialing it When programming autodial ...

Page 88: ...external autodialer can be programmed only by using a line and not a line pool Digital Mobility phones do not support the auto dial feature Using intercom as the line for Autodial If you press the intercom button as the line for an external autodial number you must include a valid line pool access code or a destination code If line pool access codes or destination codes are changed remember to rep...

Page 89: ...is not an internal number on your system Enter a valid internal number If the number you are entering is a destination code use external autodial Press the memory button you want to program Enter the number you want to program onto the button then press Enter the number you want to program onto the button then press or OK You may include a line or line pool selection in an autodial sequence by sel...

Page 90: ...ramming template over the appropriate buttons of the programming telephone 2 Press ﬂﬂ 3 Press ﬂ ﬂ the default System Coordinator password 4 Press and enter the internal number of the telephone you want to program 5 Press 6 Press three times The display shows Restrictions 7 Press twice 8 Press The display shows Allow last no 9 Press CHANGE to choose Y Yes or N No Tip If you have a programmed Last N...

Page 91: ... numbers also have three digit codes 256 279 Speed dial numbers are subject to the same restriction filters as regularly dialed numbers Your installer or customer service representative can program system speed dial numbers to bypass dialing restrictions Speed dial numbers may include host system signaling codes The last number you dialed was a speed dial number that displayed a name rather than t...

Page 92: ...hange a User Speed Dial number on your telephone 1 Press 2 Enter a three digit code from 256 to 279 that you want to associate with a telephone number 3 To include a line selection for this number press the line or intercom button To select a line pool press a programmed line pool button or press the Intercom button and enter a line pool access code For the 7000 and 7100 digital phones analog tele...

Page 93: ... or line pool Otherwise enter the telephone number exactly as if you were dialing it normally When you are finished press If you want to program a line or line pool selection for this speed dial number select the line or line pool Otherwise enter the telephone number you want to program exactly as if you were dialing it normally When you are finished press OK There is no line associated with the s...

Page 94: ...digits Dialing a saved number Press ﬂ when you are not on a call If you have a programmed Saved Number Redial button you can use Button Inquiry to check the last number before you dial it Blocking Saved Number Redial Saved Number Redial can be restricted at individual telephones 1 Place the programming template over the appropriate buttons of the programming telephone 2 Press ﬂﬂ 3 Press ﬂ ﬂ the de...

Page 95: ...ress twice The display shows Allow saved no 9 Press CHANGE to choose Y Yes or N No Displays You have saved a speed dial number that displays a name rather than the number The number is dialed correctly but you cannot see it You have tried to save the number of an incoming call You can only save numbers that you have dialed yourself Hidden number No number saved ...

Page 96: ...96 Blocking Saved Number Redial Modular ICS 7 0 System Coordinator Guide N0000626 03 ...

Page 97: ...eve a call placed on hold by another telephone Retrieving a held call You can connect to a call on hold by pressing the flashing line button of the held call On 7000 and 7100 digital phones and Digital Mobility phones use the hold feature to toggle between to active calls On Digital Mobility phones if the active call is disconnected the call on hold will ring at the handset If the handset moves ou...

Page 98: ...eiver and talk Holding a call exclusively You can put a call on Exclusive Hold so that it can be retrieved only at your telephone Press or The line appears busy on all other telephones and the call cannot be picked up by anyone else in the office Displays Tip If Automatic handsfree has been assigned to your telephone you can use the handsfree and mute features instead of Listen on Hold This featur...

Page 99: ...m Coordinator Guide Using Call Queuing If you have more than one call ringing at your telephone use this feature code to choose the call that has the highest priority Call Queuing answers incoming external calls before callback camped and transferred calls ...

Page 100: ...100 Using Call Queuing Modular ICS 7 0 System Coordinator Guide N0000626 03 ...

Page 101: ...ress or JOIN Transfer notes You cannot use Last Number Redial Saved Number Redial a speed dial code Priority Call or Ring Again to dial the number for a transfer Depending on how a private network call is routed it may not always be possible for the system to return a transferred call to you if the transferred call is not answered When transferring a call to a private network destination stay on t...

Page 102: ...ect supervised line While on a conference call you can remove yourself from the conference and connect the other two callers using the Transfer feature However if both of the other people are from outside the system at least one of the outside callers must have called you and both of the outside calls must be on disconnect supervision lines Note Transfer via Hold on DID lines is not supported Once...

Page 103: ...es lift the receiver The person to whom you tried to transfer a call has Do Not Disturb active on their telephone Press JOIN to transfer the call anyway Press RETRY to transfer the call to someone else Press CANCL or the flashing line button to reconnect to the call on 7000 and 7100 digital phones press You entered an invalid internal number Press RETRY and enter the number again The external call...

Page 104: ...because of telephone or line restrictions Complete the transfer in progress before you access a new feature answer another alerting call or select an outgoing line Your transfer cannot be completed for one of these reasons All the resources needed to perform a transfer are in use Try again later You have tried to transfer an external call to another external party Some restrictions apply You canno...

Page 105: ... sent The telephone to which you camped a call did not answer the call The call has come back to you Press CALLBACK or the line button to reconnect to the call On 7000 and 7100 digital phones just pick up the receiver A call you camped has come back to you but the caller hung up before you could reconnect The telephone to which you have camped a call is out of service or is being used for programm...

Page 106: ... assigns one of 25 codes for the retrieval of the call These codes consist of the Call Park prefix which may be any digit from 1 to 9 and a two digit call number between 01 and 25 For example if the Call Park prefix is 1 the first parked call is assigned Call Park retrieval code 101 The call park prefix is assigned during system programming Check your Modular ICS Programming Record if you are unsu...

Page 107: ...ll Park can be disabled by your installer or customer service representative Displays Tip Answered Hunt Group calls are parked in the same manner as other calls For more information about Hunt Groups see Programming Hunt Groups on page 165 The person you were talking to has already parked your call You cannot park the same call You have attempted to use Call Park with no active call on your teleph...

Page 108: ... programming Non visible assignments are set up on the SWCA call groups setting under Capabilities For the latter group users use the actual SWCA codes to park and retrieve the calls Since there is no visibility to the users without button assignments users must employ the voice call or page feature to provide the call location to other users Record the code shown Use Page ﬂ or press PAGE to annou...

Page 109: ...ble assigned non appearance SWCA positions ﬁ retrieves the call that has been sitting on an assigned SWCA position the longest The system searches only on codes assigned to the telephone ﬁ retrieves the call that has most recently been parked on an assigned SWCA position The system searches only on codes assigned to the telephone Special code function note The special search and park codes only se...

Page 110: ...ystem monitors the call to make sure it is answered If no one answers the call within a set length of time the system directs it back to you Callback generates a variety of displays Most occur after a set delay Some occur immediately if the telephone to which you are directing a call is out of service or otherwise unavailable These are listed with the descriptions of the specific features such as ...

Page 111: ...calls outside the system ensure that you enter the appropriate line pool access code or destination code to access the external system You can also use Line Redirection to forward calls outside the system Line redirection takes precedence over Call Forward However line redirection is not supported on the 7000 and 7100 digital phones analog telephones or the Digital Mobility phone Canceling Call Fo...

Page 112: ...xt to the flashing indicator This does not cancel call forward for other calls coming in Overriding Call Forward If you call someone who has their calls forwarded to you your call rings at that telephone even though they are forwarding their calls to you Tip If your telephone is a member of a Hunt Group the Call Forward all calls setting is overridden by the Hunt Group routing for Hunt Group calls...

Page 113: ...r Forward no answer For instructions for changing Forward no answer refer to Change where a call goes when there is no answer on page 35 Changing the delay before a call is forwarded You can assign the number of times that the incoming call rings at your telephone before the call is forwarded To estimate the delay time in seconds multiply the number of rings by six For step by step instructions se...

Page 114: ...irected to the prime telephone for that target line DND on Busy When you are busy on a call and a second call comes in your telephone rings softly to alert you to the second call If you find this second ring distracting you can have the system prevent a second call from disturbing you by assigning Do Not Disturb DND on Busy to your extension When DND on Busy is turned on for the telephone internal...

Page 115: ... do either of the following use the internal number of your voice mail as the destination when you program Forward no Answer and Forward on busy Note If the voice mail hardware is attached to another system on the private network the forwarded number for the voice mail system will be an external number on all systems in the network except the one to which the voice mail system is directly connecte...

Page 116: ...rnal destination Incoming internal calls are forwarded to the specified Call Forward destination You cannot use the Line Redirection feature on 7000 or 7100 digital phones on Digital Mobility phones or on an analog telephone connected to an ATA There are several reasons why you may get this message For instance you cannot forward your calls to a telephone that has been forwarded to your telephone ...

Page 117: ...utodial button Enter an external telephone number using no more than 24 digits then press or OK Press or OK if the line you have chosen as the outgoing line is a private network line that does not require you to dial digits If you use ALL to redirect all your lines it is important that you wait until all the lines on your telephone light up before pressing or OK If you press or OK before all the l...

Page 118: ...late over the appropriate buttons of the programming telephone 2 Press ﬂﬂ 3 Press ﬂ ﬂ the default System Coordinator password 4 Press and enter the internal number of the telephone you want to program 5 Press twice 6 Press four times The display reads Allow redirect 7 Press CHANGE to select Y Yes or N No Tip The system does not check that the number you give for line redirection is a valid one If ...

Page 119: ...ress and enter the internal number of the telephone you want to program 5 Press twice 6 Press three times The display reads Redirect ring 7 Press CHANGE to select Y Yes or N No Displays while redirecting lines Tip If a telephone has redirect ring enabled it rings briefly for redirected calls on one of its lines even if another telephone set up the line redirection You selected the intercom button ...

Page 120: ...as you want You can redirect calls only on individual lines Select the line that is used to redirect calls out of the system Press the lines to be redirected To undo a line selection press it again Press ALL to redirect all your lines Continue to press the lines to be redirected Press or OK when you are finished The line you are attempting to redirect cannot be redirected because the hardware does...

Page 121: ...ons on your telephone You can answer the telephone if it rings while you are in the middle of programming Line Redirection but none of the Norstar call handling features are available until the feature times out If you need to use a Norstar feature to process the call quit Line Redirection programming by pressing Do not press or you disconnect the call you are trying to process While you are progr...

Page 122: ...If your system is part of a network that uses just one Meridian voice mail or Norstar voice mail system how the users access the system will depend on which node they reside Users with telephones attached to the same system as the voice mail system use the internal prompts to access messages Users with telephones attached to any other nodes will be prompted to enter a mailbox number then a passwor...

Page 123: ...obility phones can be used to make page announcements but these telephones cannot receive page announcements Making a page announcement 1 Press ﬂ 2 Choose a page type Page types are through the telephone speakers internal page through an external speaker external page both internal and external combined page 3 If necessary choose a zone 4 Make your announcement 5 Press Tip Instead of entering the ...

Page 124: ... programming template over the appropriate buttons of the programming telephone 2 Press ﬂﬂ 3 Press ﬂ ﬂ the default System Coordinator password 4 Press and enter the internal number of the telephone you want to program 5 Press twice 6 Press seven times The display reads Paging 7 Press CHANGE to select the setting Y Yes or N No Internal ﬂ and zone 0 to 6 External ﬂ code 2 has no zones Combined ﬂ and...

Page 125: ...e display reads Page Zone 7 Press CHANGE to select the setting 1 2 3 4 5 6 or None You can make a telephone part of a page zone only if the telephone has paging set to Y Yes A zone is any set of Norstar telephones that you want to group together for paging regardless of their location The maximum number of sets in a page zone is 50 Your installer programs whether a tone sounds before a page begins...

Page 126: ... not between 0 and 6 Select the type of page you want See the list in Making a page announcement on page 123 The time allotted for paging has expired You are making a page The display shows the page zone you have chosen Press or when you are finished A page is already being made in the page zone you have requested For other displays see Common feature displays on page 249 Tip You can make an annou...

Page 127: ...he Messages feature uses a message waiting list to keep a record of your internal messages and your external voice mail messages if you subscribe to a voice message service with visual message waiting indication Sending a message You can leave a message on the display of another telephone in your Norstar system You can send up to four messages to different telephones including your voice message c...

Page 128: ...hom you sent the message TIP Only the designated direct dial telephone for an analog telephone connected to the system can send messages to analog telephones by pressing Depending on the programming setup the analog telephone provides either a Stuttered Dial Tone or a Message Waiting Lamp to indicate messages pending For analog telephones connected to an ASM the message waiting indicator remains o...

Page 129: ... or to move through your messages On a telephone with a two line display 1 Press MSG The display shows your first message 2 Press NEXT to move through your messages Replying to a message You can call the person who sent a message or your voice message center while you are viewing the message On a telephone with a one line display Press On a telephone with a two line display Press CALL If you want ...

Page 130: ... reply call is answered no matter from where the call is answered For analog telephones connected to an ASM using the Message Waiting Reply feature ﬂﬁ retrieves only internal messages sent to the user Analog telephones connected to an ASM cannot retrieve external messages by using the Message Waiting Reply feature ﬂﬁ For external messages users must call back the external voice mail center to retr...

Page 131: ...m your message list using an analog telephone connected to an ASM To remove both internal and external messages on an analog telephone connected to an Analog Station Module Press ﬂﬁ to invoke the Cancel Message Waiting feature On analog telephones connected to an ASM the Cancel Message Waiting feature cancels the oldest message received The system no longer provides either a Stuttered Dial Tone or...

Page 132: ...you want to use is being used by the identified Norstar user You are viewing your message list The display shows the number and name of the line that was used for your voice mail message You have tried to send a message to an invalid internal number or to a telephone that is out of service SHOW appears only if you have outstanding messages Press SHOW to review messages you have sent Press ADD to s...

Page 133: ...f your list of messages Press NEXT to move through your messages You are trying to send a message to a user whose message waiting list is full You have tried to send a message but list of sent messages on your set is full Cancel one of the messages you have sent if possible or wait until you have received a reply to one of those messages For other displays see Common feature displays on page 249 N...

Page 134: ...call without touching the telephone Handsfree answerback is not available to the 7000 and 7100 digital phones analog telephones or the Digital Mobility phones On these telephones all voice calls are received as ringing calls When someone makes a voice call to you simply start talking Your telephone microphone picks up your voice Once you have answered a voice call you can put it on hold transfer i...

Page 135: ...dial button of the person to whom you want to speak Your handsfree microphone is muted Press the mute button or pick up your receiver to respond to the voice call The line is open for you to speak The telephone receiving the call cannot accept voice calls for one of the following reasons it is active or ringing with another call Call Forward is turned on Do Not Disturb is turned on Voice Call Deny...

Page 136: ...136 Using Voice Call Modular ICS 7 0 System Coordinator Guide N0000626 03 ...

Page 137: ...ou have autobumping activated on the telephone Refer to Enabling and disabling autobumping on page 139 The system administrator determines which type of logging the system will use and which telephones will log calls or which lines on specific telephones log calls If your system is equipped with the appropriate equipment and you have subscribed to the call information feature supplied by your serv...

Page 138: ...answered calls track patterns for your callers for example volume of calls and geographical location of calls record caller information quickly and accurately build a personal telephone directory from log items The long distance indicator and the name and number of the call may not be shown in the log This information depends on the Call Display services provided by your local telephone company an...

Page 139: ...log call information when you are connected to an external call Storing information for your current call can be helpful in many situations For example you may want to record caller information without using paper and pencil record only selected calls of your choice rather than relying on the automatic Call Log quickly record caller information before a caller hangs up Enabling and disabling autob...

Page 140: ...you viewed the last time you viewed your Call Log Names and numbers for external callers are displayed only if you have subscribed to Call Display services from your local telephone company Viewing a Call Log item Press or MORE to view the information for a call log item Erasing log items You should routinely erase log items to make space for new items in your log 1 Display the item you want to er...

Page 141: ... place a call from a call log 1 Display the log item for the call you want to place 2 Display the associated telephone number 3 Press or TRIM once for every digit that you want to remove 4 Dial any extra digits required 5 Press an external line or line pool button 6 Lift the receiver This is not necessary if handsfree is programmed at your telephone The displayed number is dialed Creating a passwo...

Page 142: ...e the Call Log password for your telephone 1 Press ﬁ The display reads Old passwrd 2 Enter your old password The display reads New passwrd 3 Enter your new four digit password The display reads Repeat New 4 Re enter your password The display reads Password changed which confirms that your password has been changed Deleting an assigned password Use this procedure when you want to delete an assigned...

Page 143: ...u are looking at the Call Log Hold or release your active call before entering Call Log The external line is in use The repeat call counter shown along with time and date indicates the number of calls you received from the same caller This call was answered at another telephone 227 This call was logged manually This call was not answered 1 Unknown name 1 Unknown number 12 KATE SMITH NEXT ERASE MOR...

Page 144: ...h your service contact your voice message service provider There are one or more items in your message waiting list and there are one or more new items in your Call Log Press ﬂ to change the first line of the display to the current time and date You have viewed your last old log item and now view your new log items No information is available for the call No log space has been assigned to the tele...

Page 145: ...plays The display shows the number and name of the line Press SHOW to view the redirection status of the line Press or press VIEW or VIEW to view a number that is too long to fit on the display Press or OK when you are done The display shows the directory number of the telephone and the assigned name Press NEXT to see the first line assigned to ring at the intercom button The name of the feature a...

Page 146: ...e display You can select the language used on the display of each set The languages supported depends on which Profile was installed on your system at Startup English is the default first language Refer to the Modular ICS 7 0 Installer Guide for a list of languages supported by each profile Check the programming guide to determine which Profile was assigned to your system You can program ﬁ the fir...

Page 147: ...ilable for features 1 Press 2 Press the memory button you want to program with a feature 3 Enter the appropriate feature code you want to assign onto the button The following feature codes cannot be programmed onto a memory button Long Tones and any code beginning with except ﬁ Language Choice and Contrast Adjustment Erasing a feature button 1 Press 2 Press the feature button 3 Press or OK to eras...

Page 148: ...as you enter a valid feature code Press and enter the feature code you want to assign to the button You cannot enter invalid codes You programmed a button with a feature that was already programmed onto another button The feature has moved to the button you just programmed Its original button is now blank Press the button you want to check Press or EXIT when you are finished Enter the number you w...

Page 149: ...ton labelling Before you apply button labels use the Button Inquiry feature to verify the button functions For more information refer to Finding out what a button does using Button Inquiry on page 145 Digital phones The Digital phones telephones are labelled beside the buttons You can use the Desktop Assistant utility to make changes and print a new label card Your system administrator can access ...

Page 150: ...te you choose and the style of telephone The Programming Record also contains a list of default settings The default features are listed below 7316E button defaults Refer to your Programming Records to identify the current button programming for each telephone or group of telephones 7316E Tips Please consult your customer service representative to determine the type of template programmed into you...

Page 151: ...olumn of memory buttons Upper left buttons PBX DID Hybrid Square Centrex Btn Contrast 01 Show time 02 blank Privacy blank 03 blank 04 Upper right buttons Btn PBX DID Hybrid Square Centrex 05 blank Saved No 06 blank Sys Park 07 Send Msg 08 Speed dial Lower left buttons Lower right buttons PBX DID Hybrid Square Centrex Btn All templates Sys Park Line XXX blank 09 17 Call Timer Saved No LinePool Line...

Page 152: ...hone that had a second level of memory buttons on the top pad However since there is no second level to the memory buttons on the 7316 the button numbers only reflect the lower level In Button programming however the absent button numbers appear but they are not valid programming for this telephone Upgrade programming note The 7316E digital phone uses 7316 programming when connected to systems run...

Page 153: ...nk 7316 digital phone upper buttons all templates 7316 digital phone lower buttons Btn Left buttons Btn Right buttons 23 Set 227 31 Set 231 25 Set 228 33 Set 232 27 Set 229 24 Set 239 29 Set 230 26 Set 240 Lower left Lower right PBX DID Square Hybrid Centrex Btn Set 221 11 17 Set 224 Set 222 13 19 Set 225 Set 223 15 21 Set 226 DND Line XXX 01 06 Conf Trans Transfer Line XXX Line Pool Transfer 02 0...

Page 154: ...208 button defaults 7100 digital phone button defaults For all templates the one programmable button on the 7100 digital phones is defaulted to Last Number redial Btn PBX DID Square Hybrid Centrex 01 Pick up Line XXX 02 Transfer Line XXX Line pool Transfer 03 Last No 04 Page Link 05 Conf Trans 06 Speed dial 07 Intercom 08 Intercom Tips The default Page button activates the External Page option ﬂ P...

Page 155: ...n located beside the mute button However this button only works if the telephone is connected to a system that is running MICS 6 1 or newer software Each telephone can have up to eight answer DN buttons They are assigned to buttons above assigned intercom buttons continuing up the button column replacing the features on those buttons On the 7208 digital phones answer DN buttons appear above the in...

Page 156: ... have an eCAP you cannot move intercom or Answer DN assignments onto the module but you can move your lines and Hunt group appearances over to the modules If you have a 7316E eKIM eCAP you can move lines target line appearances and hunt group appearances over to the KIM Note The 7000 and 7100 digital phones and Digital Mobility phones do not have buttons with indicators therefore this feature is n...

Page 157: ...the line you want to move Press or QUIT when you have finished moving lines Press the button you want to move the line to Neither of the buttons is erased The lines or the line and feature simply switch places The button you are trying to move is not a line button If you are trying to switch a line and a feature move the line to the feature button and not the feature button to the line TIP The Dig...

Page 158: ...nt time and date You can retrieve your message and call information by using the display buttons that appear on the second line of the display If you are using a telephone with a single line display the message or call indication is hidden 1 Press ﬂ The current time and date appears on the top line of the display 2 Press MSG or ﬂﬁ to see your messages or press CALLS or to see your calls Restoring ...

Page 159: ...User Preferences 1 Press ËÍ Â 2 Enter the Basic password the default passwords is Note You can also use the Coordinator password to change User preferences By using a Basic password it is possible to have someone else do day to day upkeep of the telephone programming without giving out access to sensitive programming See Using passwords on page 217 After you enter the proper password the display s...

Page 160: ...o see the buttons on the module 2 Press to move through all the buttons on the telephone Refer to Default button assignments on page 150 for button number mapping for each type telephone 3 Use the display buttons to change the programming for a button The display buttons used in button programming CANCL Moves you out of a setting without making any changes to it CLR Erases the button TEL Programs ...

Page 161: ...ress OK 7 Press and choose the line or enter a code for a line pool the speed dial code should use Use the line pool code to select a particular line pool for use with Speed Dial If you select Use routing tbl a line or pool is chosen by the routing programming according to the initial digits in the number The route you choose for a User Speed Dial code must be one that the telephone can use For ex...

Page 162: ... Press at Dialing opt ns 2 Press CHANGE until you see the option you want to use Descriptions for dialing options are found on the Telephone Feature Card or see Changing how you dial your calls on page 80 Changing the language used on the display Press CHANGE at Language until you see the language you want to use See Changing the language on the display on page 146 Making the display lighter or da...

Page 163: ...d codes for features is included in the index Shows the feature code stored on a button Press to see the button number and feature name The button has a telephone number stored on it Press to see the rest of the number The autodial is an external number Press to see what line or pool the call is programmed to go out on The autodial is an internal number Press to see more information The button is ...

Page 164: ...er nothing is stored on the button or you have just cleared the button by pressing CLR The button is occupied by the handsfree feature You cannot store a feature or number on it For other displays see Common feature displays on page 249 B06 Blank button CLR TEL FEATR B10 Handsfree FIND ...

Page 165: ...calls for help Hunt Groups can be used to route calls to a support service such as a Help Line for a software company Specialists dealing with Product A can be in one group and specialists dealing with Product B can be in another group Incoming calls hunt for the next available telephone in the group If no telephone is available the call can be placed in a queue or routed to telephone designated a...

Page 166: ...p how incoming calls are distributed how long the system looks for available members where a call goes if all members are busy Note Videophones should not be programmed as members of a Hunt Group Hunt Groups allow one B channel connection at a time and videophones use two B channels Features affected by Hunt Groups include Call Forward All Calls Call Forward No Answer Call Forward on Busy Group Pi...

Page 167: ...stem There can be only one appearance of the Hunt Group on a telephone no matter how many lines are assigned to the group Hunt Group DNs cannot be members of other Hunt Groups Consult your customer service representative to determine your Hunt Group number range 1 Place the appropriate programming overlay on your programming set 2 Press ﬂﬂ CONFIG The display shows Password 3 Press ﬂ ﬂ ADMIN The di...

Page 168: ...gramming Moving members of a group Member order within a Hunt Group is important The member order determines how a call is routed through a Hunt Group 1 At Hunt groups press The display shows Show group 2 Enter the Hunt Group number you want to program 1 30 or press to scroll through the groups 3 Press The display shows Member DNs 4 Press The display shows the members for that group 5 Press MOVE t...

Page 169: ...phones that are part of the hunt group have the line assigned remove the line from the telephone before assigning it to the hunt group 1 At Hunt groups press The display shows Show group 2 Enter the Hunt Group number you want to program 1 30 or press to scroll through the groups 3 Press The display shows Member DNs 4 Press The display shows Line assignment 5 Press The display shows Show line 6 Ent...

Page 170: ...ble A familiar example is a fund raising campaign where a group of operators are waiting to take each call as it comes in Sequential starts the call at the first telephone in the Hunt Group Distribution is complete when the first idle telephone is found Simultaneous calls can be presented Distribution is order based In Sequential mode you can program your top salesperson to be the first member of ...

Page 171: ...rough the groups 3 Press The display shows Member DNs 4 Press until the display shows Mode 5 Press CHANGE to set the mode Broadcast Sequential Rotary 6 Press to exit or to continue programming Setting the hunt delay This setting allows you to program the number of rings the system permits at a Hunt Group telephone before moving on to the next telephone in the Hunt Group 1 At Hunt groups press The ...

Page 172: ...low position If the overflow DN is the hunt group DN for that same hunt group the overflow option will not appear Queue the call stays in the system for a period of time Within this period of time the call is presented to an member if one becomes available When the time out occurs the call is presented to an overflow position 1 At Hunt groups press The display shows Show group 2 Enter the Hunt Gro...

Page 173: ...meout 5 Press CHANGE to set the queue time out 15 30 45 60 120 180 6 Press to exit or to continue programming Programming the overflow set This setting allows you to program the overflow telephone to which the Hunt Group calls are to be routed Unless the overflow position is a Hunt Group telephone the call ceases to be a Hunt Group call If the overflow telephone is a Hunt Group telephone the call ...

Page 174: ...program the Hunt Group name such as Service or Sales The name can be up to seven characters in length This name becomes the CLID display name when the DN is called 1 At Hunt groups press The display shows Show group 2 Enter the Hunt Group number you want to program 1 30 or press to scroll through the groups 3 Press The display shows Member DNs 4 Press until the display shows Name 5 Press CHANGE 6 ...

Page 175: ...until the display shows Aux Ringer 5 Press CHANGE to choose Y yes to turn the ringer on or N No to disallow an auxiliary ringer 6 Press to exit or to continue programming Assigning a distinctive ring pattern to a Hunt Group You can assign distinctive ring patterns to your Hunt Group so that calls can be rated in priority for the group These distinctive ring patterns have the same characteristics a...

Page 176: ...y shows Dstnct Ring NONE 5 Press CHANGE to toggle to the ring pattern number you want to assign to the Hunt group line None 2 3 4 6 Press to exit or to continue programming Using Silent Monitor When silent monitor is activated on your system you can use your SM supervisor two line display telephone to monitor Hunt group calls based on which DN you select to monitor Note Digital Mobility phones can...

Page 177: ... get one of the following prompts Tips Your telephone is muted by default at the beginning of any monitoring session Press the mute button or the display key under JOIN to enter the conversation Enter the DN for the Hunt Group telephone that you want to monitor If you make a mistake entering a DN number press RETRY and re enter the number If the number you entered is correct press OK The system re...

Page 178: ...has an active call To continue you will have to release it You entered your own DN The DN you entered is invalid for your system The DN you entered did not respond to the system The DN you entered is not a Hunt Group member The DN you entered belongs to another Supervisor You cannot monitor SM supervisor telephones The DN you entered belongs to a portable telephone or an ISDN terminal The current ...

Page 179: ...or will be prompted to pick another DN to monitor To transfer a session to your handset when you start the monitoring session in handsfree mode press the display key under OTHER and re enter the DN otherwise the session will continue on your telephone speaker If your telephone is in Silent Monitor idle mode and you press the intercom button the monitoring session will terminate You can monitor cal...

Page 180: ...nt monitoring session A priority call or ring again call will be indicated on the display The monitoring session will terminate if the call is accepted If a line is assigned to both a ringing group and a hunt group calls coming in over this line cannot be monitored If a voice call coming into a supervisor telephone is accepted any active monitoring session will be released 7316 digital phones used...

Page 181: ...he admin or room features Room set this telephone resides in a specific room and can be used by both guests and cleaning staff to set alarms or to indicate room condition Up to five DNs can be assigned to the same room number such as for fax lines internet dial up etc Administration set this telephone must be a two line display telephone and is usually configured with a password to allow secure ad...

Page 182: ...display shows Hospitality 5 Press Desk pswd displays default 4677 6 Press CHANGE New pswd displays 7 Enter a new password then press OK Cond pswd Change this password frequently to maintain security 1 Place the appropriate programming overlay on the set you are using to do programming 2 Press ﬂﬂ CONFIG The display shows Password 3 Press ﬂ ﬂ ADMIN The display shows Terminals Sets 4 Press until the ...

Page 183: ...ster the room occupancy and state of the room Programming room information Use this setting to assign set DNs to a specific room 1 Place the appropriate programming overlay on the set you are using to do programming 2 Press ﬂﬂ CONFIG The display shows Password 3 Press ﬂ ﬂ ADMIN The display shows Terminals Sets 4 Press until the display shows Hospitality 5 Press Room desk info displays 6 Press Show...

Page 184: ...vice required This setting affects the Room condition feature 1 Place the appropriate programming overlay on the set you are using to do programming 2 Press ﬂﬂ CONFIG The display shows Password 3 Press ﬂ ﬂ ADMIN The display shows Terminals Sets 4 Press until the display shows Hospitality 5 At the Hospitality heading press until Service time displays 6 Press Hour 00 displays 7 Press CHANGE and ente...

Page 185: ...of rm 3 Enter the room number and press OK The set displays rrrrr Vacant 4 Press the CHANGE display key and select the required status for the room set 5 To program other rooms press the FIND or NEXT display key and return to step 3 6 Press to exit Note Setting the room state to Vacant cancels any outstanding alarms Setting the room condition You can use this feature on a room set or administratio...

Page 186: ...indicate Set to srv done Press to indicate Set to needs srv The set displays the selected prompt 3 Press to exit Using the admin set 1 Press 2 Enter the Desk admin password if you are prompted for a password The set displays Cd of rm 3 Enter the room number and press OK The set displays rrrrr Vacant 4 To update the condition press CHANGE and select the required status To query the condition of oth...

Page 187: ... Press until the display shows Hospitality 5 Press Room desk info displays 6 Press until Alarm displays 7 Press Attn attempts 3 displays 8 Press CHANGE until you find the number you want 1 5 9 Press Retry intrvl 4 displays 10 Press CHANGE until you find the number you want 2 4 6 or 8 11 Press Attn duration 15 displays 12 Press CHANGE until you find the number of seconds you want 10 15 20 30 40 50 ...

Page 188: ...ny room change an alarm time for any room cancel an pending alarm for any room To program the alarm follow these steps 1 Press 2 Enter the Desk admin password if you are prompted for a password The set displays al of rm 3 Enter the room number 4 Press VIEW The set displays Alrm 07 00am OFF If the alarm time is correct press the ON OFF display key If you want to change the time enter a new four dig...

Page 189: ...es a 24 hour format enter an hour between 00 and 23 and minutes between 00 and 59 The set displays Alarm ON hh mm If the clock uses a 12 hour format enter the time then when the set displays hh mm AM or PM press AM or PM The set displays Alarm ON hh mm To set an alarm on an analog set 1 Press ﬁ A tone sounds 2 Enter a four digit alarm time If the clock uses a 24 hour format enter an hour between 0...

Page 190: ...ff an alarm When the alarm rings the user can release the ring by doing one of the following depending on the type of set in the room Digital set Press any button except Analog set Lift and replace the handset acts like a snooze alarm and will temporarily disable the alarm for a programmed period Refer to Service times on page 184 If the user is on a call when the alarm sounds they can press any b...

Page 191: ... Guide Telephone features Installing digital phones If you are connecting a 7316 or 7316E digital phone for the first time refer to the following illustrations as a guide Installing the 7316 7316E digital phone connections Installing to a desk jack ...

Page 192: ...g a digital phone using the stand Installing without the angled base Mount the telephone onto the screws and slide it down Mount the stand as shown and insert screw Use the screw that came with your telephone Connect line cord to wall jack Connect cords to the telephone refer to cord connections Tighten screws for a secure fit ...

Page 193: ...mming by your installer or customer service representative you can move your telephone from one Norstar jack to another without losing any of its custom programming If you want to replace a telephone and cancel the programming ensure that the relocation setting is off Tip You can give the same name to two or more telephones or to a telephone and a line in your system To avoid confusion avoid such ...

Page 194: ...cond call including a priority call Press ﬁ while your telephone is ringing Canceling Do Not Disturb Press ﬁ Displays Using Do Not Disturb Once you turn Do Not Disturb on calls are forwarded to the prime telephone only if there is no other telephone on which the line appears If there is another telephone that shares the same line the call may be answered by that person The Delayed Ring Transfer fe...

Page 195: ...music stops automatically if you make or answer a call or press ﬂto turn it off Tip System digital phones that are members of a Hunt Group can temporarily leave a Hunt Group by activating this feature Hunt Group calls arriving while a telephone is in Do Not Disturb mode are routed to the next member in the Hunt Group For more information about Hunt Groups see Programming Hunt Groups on page 165 In...

Page 196: ...196 Using Background Music Modular ICS 7 0 System Coordinator Guide N0000626 03 ...

Page 197: ...nt ISDN PRI PRI is economical because separate analog trunks and data circuits are not needed for Direct Inward Dialing DID Direct Outward Dialing DOD and data transfer With PRI there is greater flexibility because B channels can be dynamically reconfigured to accommodate changes in traffic with the Call by Call feature For more information see Call by Call service selection for PRI on page 200 PR...

Page 198: ...layed on a Norstar or BST telephone but not on an ISDN terminal If the Calling Party Name has the status of private it may be displayed as Private name If the Calling Party Name is unavailable it may be displayed as Unknown name Your Norstar system displays the name of the called party on an outgoing call when it is provided by your service provider The Business Name concatenates with the set name...

Page 199: ...Switched Telephone Network State and local requirements for support of Emergency 911 Dialing service by Customer Premises Equipment vary Consult your local telecommunications service provider regarding compliance with applicable laws and regulations If transmission of internal extension numbers is not required or desired then it is recommended that the System Coordinator maintain a site map or loc...

Page 200: ...te Private calls connect your telephone with a private network DID and DOD calls are supported A private dialing plan may be used Tie Tie lines are private incoming and outgoing lines that connect Private Branch Exchanges PBX such as Norstar FX Foreign Exchange calls connect your telephone to a remote CO It provides the equivalent of local service at the distant exchange Outwats Outwats is for out...

Page 201: ...calls to be routed to telephones based on service type and digits received allows Enbloc dialing by buffering user dialed digits until a complete DN has been dialed provides the ability to map user dialed digits to a service type on a Call by Call basis allows long distance carrier selection via user dialed Carrier Access Codes Depending on the type of dialing plan chosen you may also need to spec...

Page 202: ...lert at a digital phone Although an ISDN S loop or LT loop can support up to eight devices the loop has a limit of two B channels If both B channels are in use other devices on that loop cannot make or receive calls until a B channel is available or until both B channels are available in the case of a video terminal Thus the number of terminals installed must take into account whether you require ...

Page 203: ...ays the name of an incoming call when it is available from the service provider Name information can be displayed on a system Digital phone but not on an ISDN terminal If the Calling Party Name has the status of private it may be displayed as Private name If the Calling Party Name is unavailable it may be displayed as Unknown name Your Norstar system displays the name of the called party on an out...

Page 204: ...your service provider Service provider features Consult your customer service representative to determine if the new ISDN features are supported with your service provider Call Forward Call Forward allows you to forward your calls to an external telephone number 1 Select an ISDN line by selecting a line button a line pool or the handsfree button or by lifting the handset if an ISDN line is your pr...

Page 205: ... lifting the handset if an ISDN line is your prime line 2 Consult your service provider for the appropriate feature code to enter on your dialpad Automatic Call Back If you call a number and it is busy enter the appropriate feature code designated by your service provider to receive a distinctive ring at your set when the line becomes available for calls Automatic Recall Automatic Recall allows yo...

Page 206: ... caller hangs up but before the user hangs up Note The Digital Mobility phone does not support this feature MCID prompts The MCID request was accepted by the network No response to the MCID request MCID can only be invoked on received calls The caller information is not available The CO is not able to log the information or it is not an ETSI BRI PRI type of call MCID feature is not subscribed to M...

Page 207: ... on ETSI PRI lines that require overlap dialing ISDN BRI terminals Your Modular ICS allows connection of eight Basic Rate Access loops four 2B D channels that can be used for fully digital connections to ISDN networks and devices Loops are connections between the ICS and devices or between the ICS and the network Each loop provides two separate B channels that can be used to make two simultaneous ...

Page 208: ... to information resources at the office Group 4 fax ISDN fax applications save money by increasing both transmission speed and the quality of resolution Remote LAN access ISDN provides an affordable and fast means for employees at remote sites at home or branch offices to access local area networks LANs Leased line backup Essential backup for leased lines can be provided using ISDN as required rat...

Page 209: ...es are in use This is called the control telephone Preventing certain calls from being made Restriction service prevents a user from making certain kinds of calls from a telephone or from lines that are available at the telephone The restrictions are programmed by your installer or customer service representative For example you might want to restrict long distance dialing between certain hours of...

Page 210: ...te is not available Refer to the section on least cost routing in the Modular ICS Installer Guide Turning Services on and off The master control for how different services and their schedules are used by your system is in programming There are three settings Manual Automatic and Off Manual allows you to turn the service on and off at any time from a control telephone using a feature code Automatic...

Page 211: ...se CHANGE to select the setting that works best for your office Off Manual or Automatic Each schedule can have its own configuration of a Service which works independently of automatic start and stop times For example there may be a version of Restriction service called Night Schedule that prevents anyone from making long distance calls But calling it Night Schedule does not mean it can only be us...

Page 212: ...urned on and off manually 1 Place the programming template over the appropriate buttons of the programming telephone 2 Press ﬂﬂ 3 Press ﬂ ﬂ the default System Coordinator password 4 Press twice Services displays 5 Press Ringing Service displays 6 Press The display reads Sched Nightˆ 7 Use CHANGE to set the Service to Manual Night Schedule for Ringing Service no longer follows the schedule but can ...

Page 213: ...3 Press NEXT to move through the schedules until the display shows the version of the service you want to be turned on 4 Press OK to select the setting or press QUIT to exit the feature without making any changes To turn a Service off 1 Enter the appropriate feature code from a control telephone 2 For Restriction and Routing service you have to enter the System Coordinator or Basic password Turns ...

Page 214: ...l 3 Press EXIT to exit the feature Viewing the active Services on a one line display 1 Press The display shows the first active Service 2 Press to move through the active schedule 3 Press to exit Do not confuse activating Normal service with canceling a Service Setting a Service to Normal is not the same as canceling a Service using a feature code If you set the Service to Normal the normal versio...

Page 215: ...ervice schedules Press or OK to select the desired schedule You are viewing the active Services Press or NEXT to see the other active Services Press or EXIT to quit The name of the current Routing service schedule displays Press or NEXT to see the other Routing service schedules Press or OK to select the desired schedule Press or OK to select this schedule or NEXT to see the next available schedul...

Page 216: ...c service schedule comes into effect at the programmed time Direct dial calls to a direct dial telephone ring at the extra dial telephone only when you enter the Ringing service feature code at that direct dial telephone Note that only the extra dial telephone is activated not the actual Ringing service This is the case unless that direct dial telephone is a control telephone The extra dial teleph...

Page 217: ...a new password The password is a one to six digit number It is advised to make your password at least six digits long for security reasons If you press CHANGE but do not enter a new password the existing password is erased Anyone can then access programming without a password The default System Coordinator password is ÅÎ Èˆ which is the same as ﬂ ﬂ One password cannot be a subset of another one Fo...

Page 218: ... services operate on a schedule changing the time can allow someone to bypass the programming Changing passwords You can change your password in system programming 1 Place the programming template over the appropriate buttons of the programming telephone 2 Press ﬂﬂ 3 Press ﬂ ﬂ the default System Coordinator password 4 Press four times Passwords displays 5 Press Call Log pswds displays 6 Press unti...

Page 219: ...rogramming telephone 2 Press ﬂﬂ 3 Press ﬂ ﬂ the default System Coordinator password 4 Press four times Passwords displays 5 Press Call Log pswds displays 6 Press and enter the internal telephone number of the telephone where you want to clear the Call Log password 7 Press then press CLR to clear the password after the Log pswd prompt Hospitality passwords There are two passwords within the Hospita...

Page 220: ...OK Cond pswd Change this password frequently to maintain security At Hospitality 1 Press Desk pswd displays 2 Press Cond pswd None displays 3 Press CHANGE New pswd displays 4 Enter a new password then press OK Silent Monitor password Users must enter a password when they use ﬁﬁ to monitor Hunt group calls It is advisable to change this password frequently At SM Passwd default 745368 SILENT 1 Press...

Page 221: ... and can invoke Services to activate the extra dial telephone You cannot forward calls to a direct dial telephone that is outside your Norstar system See Making changes to Call Forward No Answer on page 35 Note ISDN terminals cannot use the Direct Dial digit to reach a Direct Dial set Changing the direct dial telephone assignments Your installer or customer service representative sets up the direc...

Page 222: ...ing a Hotline Press a line button or use the Pre Dial or the Automatic Dial feature before you pick up the receiver or press the handsfree button on a hotline telephone See the Telephone Feature Card or see Changing how you dial your calls on page 80 Tip The digit you dial in order to get the direct dial telephone to ring can be programmed by your installer or customer service representative The N...

Page 223: ...display reads Capabilities 7 Press 8 Press until the display reads Hotline 9 Press CHANGE to select the type of call the hotline makes None Intrnl or Extrnl Internl assigns an internal number External assigns an external number If you select an external number you can select the line on which the call is made the prime line an external line a line in a line pool and a line pool access code For thi...

Page 224: ...r or customer service representative Control telephone The control telephone allows you to place the telephones and external lines for which it has responsibility into and out of service schedules See Using alternate or scheduled services on page 209 Settings for this telephone can be copied from one control telephone to another SM Supervisor A telephone designated as an SM Supervisor allows you t...

Page 225: ... template over the appropriate buttons of the programming telephone 2 Press ﬂﬂ 3 Press ﬂ ﬂ the default System Coordinator password 4 Press at Terminals Sets and enter the internal number of the telephone you want to program 5 Press programming autodial buttons programming user speed dial numbers programming feature buttons moving line buttons changing the display language changing dialing modes Au...

Page 226: ...r Guide Turning the auxiliary ringer for a telephone on or off Use system programming to turn an auxiliary ringer on or off 1 Place the programming template over the appropriate buttons of the programming telephone 2 Press ﬂﬂ 3 Press ﬂ ﬂ the default System Coordinator password 4 Press at Terminals Sets 5 Enter the internal number of the telephone you want to program and press The display reads Cap...

Page 227: ...a private branch exchange PBX you can use a Link signal to access special features On some telephones Link is called FLASH The Link signal can be included as part of a longer stored sequence on an external autodial button or in a speed dial code The Link symbol uses two of the 24 spaces in a dialing sequence Preventing a telephone from using Link Link can be restricted at individual telephones by ...

Page 228: ...equence on an external line This is often required for signaling remote devices such as answering machines or when reaching through to PBX features or host systems You can program more than one pause in an external autodial or speed dial sequence The Pause symbol uses one of the 24 spaces in a dialing sequence For pulse dialing inserts a 1 5 second pause into the dialing sequence Tip If your Norst...

Page 229: ...n analog terminal adapter ATA in another area of your office or external lines to access devices outside the Norstar system Digital Mobility phones provide a static three second DTMF tone when this feature is activated Displays Programmed Release The Programmed Release feature performs same function as in a programmed dialing sequence When the system encounters Programmed Release in a dialing sequ...

Page 230: ...the company number When you hear the automated attendant press the autodial button again to dial the internal number The Run Stop symbol ﬂ uses one of the 24 spaces in an autodial or speed dial sequence You can include up to three Run Stop commands in a dialing string The system ignores a fourth Run Stop and any digits or commands that follow it in a programmed dialing sequence Wait for Dial Tone ...

Page 231: ...ou are away from the office or you can call from another system over a private network An example of how remote access works is a sales representative who spends a lot of time out of the office and who needs to make long distance calls to the European office Your Norstar system has a leased line to Europe with reduced transatlantic charges You provide the sales representative with a Class of Servi...

Page 232: ... Norstar system with direct inward system access DISA Access to your Norstar system from the public telephone network should always be controlled with DISA If your installer or customer service representative programs the line used for remote access to answer a call automatically and wait for a DISA internal number callers hear a stuttered dial tone and must enter a Class of Service password befor...

Page 233: ...s with DISA or can dial the DISA internal number and enter their Class of Service password Maintaining security To maintain the security of your system the following practices are recommended Warn anyone to whom you give the remote access number to keep it confidential Change Class of Service passwords often Warn anyone to whom you give a Class of Service password to remember it and not to write i...

Page 234: ...while accessing Norstar remotely Tone What it means Busy tone Dialed a busy line pool access code You hear system dial tone again after five seconds Norstar system dial tone You may use the Norstar remotely Fast busy tone You have done one of the following Entered an incorrect COS password Your call is disconnected after five seconds Taken too long while entering a COS password Your call is discon...

Page 235: ...nd remote package COS passwords are programmed by either your customer service representative or installer Users should memorize their COS passwords instead of writing them down Typically each user has a separate password Several users can share a password or one user can have several passwords Individual COS passwords should be deleted when an employee leaves the company Group COS passwords shoul...

Page 236: ...ar system from outside the office you may have to enter a Class of Service password to gain access to the system See Using your Norstar system from an external location on page 231 Blank display Enter your password It is not shown on the display You have entered a password that is not programmed into your system Invalid Password ...

Page 237: ...even while you are on a call 1 Press Í Ê 2 Enter the internal number of the telephone whose programming you want to review 3 Use BACK SHOW and NEXT to navigate through the settings Line profile Line profile allows you to view but not change the programming settings for each Norstar line You can access Line Profile from any two line display system telephone even while you are on a call 1 Press ÒÈˆ ...

Page 238: ...ct if an external caller hangs up This allows the system to release the line for other uses Your installer or customer service representative assigns disconnect supervision Hunt Groups Your Norstar system allows you to establish Hunt Groups Hunt Groups are a group of system digital phones which can be called by a single directory number The Hunt Groups feature ensures calls are easily routed to th...

Page 239: ...ital Mobility phones this display only lasts for three seconds Line assignment Any of the lines in your system can be assigned to any of your telephones Your installer or customer service representative assigns lines to telephones in Configuration programming under Terminals Sets Lines can be assigned to appear only appear and ring or to ring only Usually only the lines that are appropriate for a ...

Page 240: ...r other telephone lines but want only their own lines to ring Target line A target line is used to route a call directly to a particular telephone or group of telephones Target lines are used only for incoming calls A single incoming line may provide connections to several different target lines This allows each person or department in the office to have their own number without having a separate ...

Page 241: ...d to a target line the call goes to the prime telephone for the external line used Overflow routing for incoming calls is used with the Routing Service programmed by your installer A Service must be active for overflow routing to be in effect Overflow routing is not available in Normal service Tips When you make a call and the programmed route is busy you hear the expensive route warning tone and ...

Page 242: ...so on these telephones you can answer a second call by pressing or R Recall Your active call is put on hold and you are connected to the waiting call You can have no more than two calls at a time There is no handsfree button on these telephones When applicable special instructions are included with each feature description Memory buttons Memory buttons are the buttons beside the main dialpad on th...

Page 243: ...ons For a one line display telephone use the following buttons instead of these display buttons Substitutes for display buttons All displays listed in this book are shown as they appear on the two line display Prime line Your telephone can be programmed to select an internal or external line or a line pool automatically whenever you lift the receiver or press the handsfree button This is your prim...

Page 244: ...e buttons Modular ICS 7 0 System Coordinator Guide N0000626 03 Volume bar The volume bar controls the volume of the receiver telephone ringer handsfree speaker and headset Press either end of the volume bar to adjust the volume ...

Page 245: ... to receive system alarm codes Reporting and recording alarm codes If an alarm message appears on the alarm telephone display 1 Record the alarm number 2 Press TIME and record the time displayed 3 Call your installer or customer service representative and report the alarm code 4 After speaking to your installer or customer service representative press CLEAR Displays Report this alarm and the time ...

Page 246: ... reads Display test 2 Press TEST or to go ahead with a display test 3 Adjust the contrast for the telephone display so you are able to see the test results clearly Enter a number to change the contrast or press DOWN and UP 4 Press OK or to go ahead with the test During the test the display should be filled with solid dark blocks and all the indicators next to the buttons on the telephone should be...

Page 247: ...an indicator it turns on when you test the button 4 Pressing the button puts Rls button on the display briefly and returns you to the Button test display Testing the speaker in the telephone handset The handset test is not available if you have a headset plugged into the telephone 1 Press ﬁ then or NEXT twice The display reads Handset test 2 Press TEST or to go ahead with a handset test 3 Pick up ...

Page 248: ...he telephone speaker 1 Press ﬁ then or NEXT until the display reads Speaker test 2 Press TEST or to go ahead with a speaker test A page tone sounds through the telephone speaker at the maximum volume The volume returns to its previous setting when you end the test 3 Pressing any button ends the test Testing the power supply to a telephone 1 Press ﬁ then or NEXT until the display reads Power test 2...

Page 249: ...de You have tried to use a feature that is not available in the present setup of your Norstar system You cannot use the feature you have chosen because your telephone is locked See Using Set lock on page 225 Press or press VIEW or VIEW to view a number that is too long to fit on the display Press or OK when you are finished This indicates a long distance call May be available with Call Display ser...

Page 250: ...ll forwarded from telephone 221 or you have an answer button for telephone 221 and an external call is ringing on that telephone The call on line 001 is being transferred to you by someone else in your Norstar system A camped call is waiting Press the line button or use Call Queuing to answer the call Press the Hold button if you have 7000 and 7100 digital phones or Digital Mobility phones You tri...

Page 251: ...ll ends unless you transfer the priority call in which case you must press the line button of your original call to reconnect Use DND ﬁ or press BLOCK to reject a priority call You have no free line buttons on which to receive a call Release one of your current calls and try again to answer the incoming call You have received a Ring Again offer for a line pool Press the flashing internal line butt...

Page 252: ...ntative or installer The telephone has been set up to dial an external number on a prime line but the telephone does not have a prime line This must be corrected by your customer service representative or installer You have tried to program redirection while someone else is programming redirection Only one person can program line redirection at a time The line you are trying to use for redirecting...

Page 253: ...es allow you to set up an extended cell of base stations that allow users to contact the system from a variety of locations within a site A access code Different sequences of characters used to gain access to these Norstar features Line pools Call park external lines Direct Dial telephone Auto DN and DISA DN Destination codes are also a form of access code alarm code A number that appears on the a...

Page 254: ...oHold is assigned in Lines programming Automatic Privacy See Privacy Automatic Daylight Savings Time A feature that switches the system to standard or daylight savings time at pre programmed times It is turned on or off under Daylight time in Sys prgrmmng Automatic Telephone Relocation A feature that allows a telephone to retain personal and system programming when the telephone is plugged into a ...

Page 255: ...erride An automatic system feature that allows you to call someone and ask them to stop forwarding their calls to you Call Information Call Information allows you to display information about incoming calls For external calls you can display the caller name telephone number and the line name For an internal call you can display the name of the caller and the internal number You can obtain informat...

Page 256: ...KIM that provides additional memory buttons An enhanced CAP eCAP is a 7316E eKIM that has been designated as an eCAP under CAP KIM assign in Sys prgrmmng The eCAP provides backup answering by supporting line appearances and multiple appearances of target lines as well as hunt group designators An eCAP can be used to monitor the telephones within a Norstar system Class of Service COS The set of Nor...

Page 257: ...digits are assigned under Routing service in Services programming dialing restriction See Restriction filter dialing modes This feature allows you to set the dialing mode of your telephone Norstar supports three dialing modes Automatic Dial Pre Dial and Standard Dial All three modes support on hook dialing meaning you can dial a call without picking up the receiver The special features of the Auto...

Page 258: ... in the bottom row of the two row display directly above the corresponding display button Display buttons are represented in this manual as underlined capital such as OK DN See Directory number Do Not Disturb ﬁ A feature that stops calls from ringing at your telephone Only Priority Calls will ring at your telephone A line button will flash when you receive a call but the call will not ring DTMF Se...

Page 259: ... your telephone speaker The caller hears you only when you speak into the receiver They cannot hear other people in the office You can cancel Group Listen for the current call Group Listen is cancelled automatically when you hang up the Group Listen call H Handsfree A feature you can use to make calls without using the telephone receiver Full Handsfree is activated under Capabilities in Terminals ...

Page 260: ...nt of connection for the various types of devices telephones and expansion modules used in Norstar The ICS can function on its own as a basic system with 32 system telephones and up to 48 external lines or with the addition of Trunk Modules TM that supports more external lines or Station Modules SM that support more system telephones Integrated Services Digital Network ISDN A digital telephone ser...

Page 261: ...ools provide an efficient way of giving a telephone access to external lines without taking up many line buttons A line is assigned to be part of a line pool under Trunk Line data in Lines programming Line Redirection A feature that allows you to redirect all calls on an incoming line to a destination outside the Norstar system Once a line is redirected it cannot be answered within the Norstar sys...

Page 262: ... number and seven characters to name a telephone line or schedule If a Name has not been assigned the line number or DN will appear on the display instead of a name Network DN A number supplied by the ISDN network service provider for ISDN terminal equipment Night schedule See Schedules and Services O On hold A setting programmed under Feature settings in Sys prgrmmng that controls whether externa...

Page 263: ... Sets programming Pool See Line pool portable telephone See Digital Mobility phones portable telephone Pre dial A feature that allows you to enter a number and check it on your telephone display before it is actually dialed If the number is incorrect you can edit it The number is dialed only when you pick up the receiver or select a line Primary Rate Interface PRI An ISDN interface which uses 23 B...

Page 264: ...lay telephone during programming The overlay labels indicate the special function that each of the four buttons takes on in programming public line An external line that can be assigned to any telephone and to many telephones A line is assigned as Public under Trunk Line data in Lines programming public network The regular telephone network that connects most homes and businesses Public Safety Ans...

Page 265: ... filters to lines telephones lines on a particular telephone and alternate remote filters to lines at specified times of the day and on specified days restrictions One component of a Dialing filter Restrictions are numbers you cannot dial when that dialing filter is in effect See Exceptions Ring Again A feature that can be used when you can t get through to someone on your Norstar system because t...

Page 266: ... of the same type Set Copy provides two options duplicating System Data and User Data or duplicating System Data only Set Copy does not provide the same copy capability as COPY which is more selective of the settings that can be duplicated Set filter See Restriction filter Set lock telephone lock This feature allows you to limit the number of features that may be used or programmed at a telephone ...

Page 267: ... codes are programmed for the entire Norstar system under the System Speed programming heading System ID The System ID or System Security number can be accessed on any programming telephone display by pressing ÍÁÍÈÎ or System wide Call Appearance SWCA keys ﬁ to ﬁ ﬂ These 16 feature codes can be assigned to buttons with indicators on a group of telephones to provide call appearance for incoming cal...

Page 268: ... User Data refers to the personal settings that are unique to an individual telephone and are not programmed for the system User Data is programmed at each telephone These settings for example include user Speed Dial and the assignment of programmable memory buttons User Filter See Restriction filter User Preferences a programming section that allows you to assign autodialers user speed dial codes...

Page 269: ...e five Centers is to be accessed by each specific line W Wait for dial tone A feature that causes of sequence of numbers to pause until dial tone is present on the line before continuing to dial The Wait for dial tone symbol uses two of the 24 spaces in a dialing sequence This feature requires a Services or Combo Cartridge wireless See Digital Mobility phones ...

Page 270: ...270 Glossary Modular ICS 7 0 System Coordinator Guide N0000626 03 ...

Page 271: ...56 Do Not Disturb canceling 85 194 turning on 85 82 194 Exclusive Hold 79 98 Feature Button programming 3 147 Group Listening canceling 802 66 using 802 66 Hide message display 806 158 Host System Dialing Signals Link 71 227 Long Tones 808 229 Pause 78 228 Programmed Release 89 229 Run Stop 9 230 Wait for Dial Tone 804 230 Last Number Redial 5 90 Line Pool Access 64 79 Line Redirection canceling 8...

Page 272: ...ndard dial 81 Voice Call 134 7100 set Call Park 106 7100 sets CallBack 105 camping a call 105 Line Redirection 116 Ring Again 250 7208 button defaults 154 memory buttons 242 7310 memory buttons 242 7316 administration set 16 memory buttons 242 viewing line profile 237 viewing set profile 237 7316 Business Series Terminal button defaults 152 7316E administration set 16 button defaults 150 CAP 46 ov...

Page 273: ...ring calls Answer DNs 60 Call Display services 51 Call Duration Timer 73 Call Pickup 56 CAP 46 Conference Calls 61 directed pickup 56 distinctive ring patterns 44 ending a call 51 Group Listening 66 group pickup 57 Handsfree 67 hearing aid compatibility 51 line indicators 42 prime telephone 45 Privacy 72 several Hold calls 97 Trunk Answer 59 using line buttons 42 using SWCA keys 108 Voice Call 134...

Page 274: ...dsfree 67 installing 191 viewing line profile 237 viewing set profile 237 wall mounting sets 192 busy call forward on busy 114 CLID display for incoming call 52 DND on busy 114 Do Not Disturb 38 Hunt Group line setting 172 Hunt Group routing 172 priority call 82 programming call forward 37 tone remote access 234 busy 75 84 busy tone Hunt Group routing 172 button defaults 7208 154 7316 Business Ser...

Page 275: ...ection 113 overriding 112 programming 35 113 114 programming no answer 35 service provider 204 to voice mail 115 using 112 call indicators 41 call information changing what is shown first 55 displaying 53 displaying information 51 for specific call 52 getting information for a call on hold 53 service provider 137 Call Log autobumping enable disable 139 automatic 137 calling from within 141 clearni...

Page 276: ...etrieving held call 97 routing outgoing calls 210 saved number redial 94 security on remote access 232 specific call information 52 standard dial 81 tracking incoming calls 137 using answer key 60 using DND 194 using Do Not Disturb 194 using line button 42 using Link for external calls 227 using Pause for external calls 228 using pre dial 82 using ring again 84 using speed dial 92 ways to make a 7...

Page 277: ...rivacy button 72 releasing privacy 62 removing yourself from 65 splitting 64 using the Conference feature 61 connecting to ISDN network 207 contrast adjustment 146 control calls using alternate or scheduled services 209 system security on remote calls 232 using DISA 232 control telephone enter Service feature code 213 setting service schedules 224 turn service off 213 turning services off on 209 v...

Page 278: ...calls extra dial telephone ringing service 216 CbC private calls 200 CbC public calls 200 PRI description 197 digital connections to ISDN networks and devices 207 direct dial forward external 221 direct inward system access DISA see also DISA 232 direct dial telephone programming 221 using 221 DISA COS password 232 disable autobumping 139 disconnect from conference 65 releasing a call accidentally...

Page 279: ...one 241 extended answer button 61 external access to Norstar 231 access describing line pools 241 access using remote packages on line pools 233 accessing voice mail 144 autodial programming 87 Call Forward see Line Redirection page 123 paging equipment 127 external calls assigning Long Tones 229 line pool 223 transferring 102 using Link 227 using Programmed Release 229 external line routing table...

Page 280: ... using dialpad to enter letters 27 using Link 227 Wait for Dial Tone signal 230 Feature timeout 249 features adjusting ring volume 158 Autobumping 139 autodial 87 auxiliary ringer 226 Button Inquiry 145 Call Display 51 Call Duration Timer 73 Call Forward 111 call forward using 112 Call Information 52 Call Log 137 Call Park 106 Call Pickup 56 Call Queuing 99 Call Transfer 101 Callback 110 Camp on 1...

Page 281: ... SWCA keys 108 Group Listening 66 Group Pickup Hunt Groups 57 using 57 H handling many calls at once Call Queuing 99 Hold 97 handset speaker testing 247 Handsfree assign button 71 automatic answer 71 changing to handsfree 69 exiting to handset 69 headset 71 indicators 69 making calls 68 muting the set 68 preventing echo 70 programming 70 talking in turn 70 using 69 Handsfree 71 Handsfree Answerbac...

Page 282: ...all park 107 calls on Hold 97 cannot use Voice Call feature 134 creating 238 distribution modes 170 DND on busy 115 group pickup 57 hotline set DN 223 hunt delay 171 incoming calls 170 member DN 167 moving members 168 no videophones 166 overflow set 173 paging 125 priority call 82 programming 165 queue time out 173 removing members 167 rerouting to a Hunt Group 60 Rotary mode 170 Sequential mode 1...

Page 283: ...le transfer using 208 Group 4 fax using 208 Internet access using 208 LAN access using remote 208 LAN to LAN bridging using 208 leased line backup using 208 making calls from ISDN terminals 80 Network Name DIsplay BRI 203 ONN blocking BRI 204 PRI name and number blocking 199 PRI Network Name Display 198 service provider features 204 205 telecommuting using 208 terminal line access 203 videoconfere...

Page 284: ...78 241 external lines routing 223 memory button 241 overflow routing 241 programming buttons 147 programming memory button 79 using remote packages to restrict external access 233 line pool access code autodial 88 external calls 223 line profile viewing 237 Line Redirection 119 line redirection all lines 117 allow programming 118 call forward no answer 113 call fowarding differences 121 programmin...

Page 285: ...y 127 viewing 129 132 Messages Calls 132 144 microphone muting 68 using correctly 70 Microphone muted 135 MICS maximum target lines 240 MICS XC maximum target lines 240 minutes set 28 monitoring answer DNs and answer key 60 calls 240 calls with CAP 51 line pool status 84 lines see also Disconnect Supervision 238 telephone status 84 transferred calls 110 month set 28 Move line from 157 Move line to...

Page 286: ...play 7100 and 7208 sets 243 display button equivalents 243 ONN blocking BRI 204 outgoing calls 2 way DID 199 Outgoing line 120 Outwats CbC type 200 overflow call routing 241 expensive route warning 241 Hunt Group routing 172 set Hunt Groups 173 overlap dialing 207 overlay 15 19 OVERRIDE 243 overriding Call Forward 112 services manually 216 P page default button 154 external equipment 127 making an...

Page 287: ... speed dial 30 prime telephone answering calls 45 CAP 46 direct dial 221 overflow routing 241 using DND 194 priority call exclusive hold 83 see also Call Queuing 41 82 Priority denied 84 Priority 223 251 privacy changing status 72 conference call 62 creating conference call 73 set lock 225 private branch exchange accessing from Norstar see also host system dialing signals 227 call 73 CbC type 200 ...

Page 288: ...ing service 210 Run Stop dialing signal 230 service times Hospitality 184 Set lock 225 set lock 225 starting and ending a session 24 25 system and user speed dial 91 System Coordinator 24 system speed dial 29 telephones Call Forward do not disturb 38 Do Not Disturb 194 Do Not Disturb on Busy 38 priority call 82 time and date 27 top level menu description 21 user preferences 159 User Speed Dial 92 ...

Page 289: ...es 209 restriction service control telephone 213 filters COS for remote access calls 235 naming 211 Night schedule 211 preventing calls 209 turning off on 210 retrieval codes Call Park 106 retrieving held call 97 parked call 106 ring auxiliary ringer 226 changing ring type 157 163 changing the number of rings before call is forwarded 36 description of types 43 157 ring volume setting 158 Ringing s...

Page 290: ...tion 137 calling the forwarded numbe 205 canceling Call Forward 205 Service Schedules Evening Sched 216 Lunch Sched 216 Night Sched 216 Sched 4 216 Sched 5 216 Sched 6 216 service times Hospitality 184 Services description of menu 21 display indicator for active services 215 overriding 216 Restriction service 209 Ringing service 209 set lock 225 Trunk Answer 59 turning off and on using feature cod...

Page 291: ...dial 21 display numbers 31 host system signaling codes 91 name 31 select a line 30 system time and date change 218 T talking in turn Handsfree feature 70 target line changing the name 193 description 240 maximum 240 overflow 241 target lines moving on telephone 156 TEL 160 telecommuting using ISDN applications 208 telephone 7316E and KIM 46 911 193 199 accessing external voice mail 144 adjusting t...

Page 292: ...a message 129 retrieving a parked call 106 ring indicators 43 sending messages 127 sent messages viewing 132 setting up a hotline 223 stop ringing using DND 194 system monitor hunt groups 224 system speed dial 29 testing 246 248 turn off music 195 using background music 195 viewing messages 129 viewing set profile 237 volume control 18 telephone speakers testing 248 telephones set lock 225 templat...

Page 293: ...sword 159 change display contrast 162 change how calls are dialed 162 change languages on display 162 change ring type 163 changing button programming 160 changing speed dial 161 display buttons 160 password 159 subheadings 160 user call log options 162 user programming 14 user speed dial changing 161 description 91 programming 92 set lock 225 using alarms 189 background music 195 Call Forward 112...

Page 294: ... System Coordinator Guide N0000626 03 W Wait for Dial Tone Host system dialing signals 230 wake up cancel alarm 190 setting alarm 187 turn off alarm 190 using sets 189 wall mounting BST sets 192 Y year set 28 Your list full 133 ...

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