Norstar 7316, System Manual

Page: 165 / 294

N0000626 03 Modular ICS 7.0 System Coordinator Guide
Programming Hunt Groups
The Hunt Groups feature allows a group of system telephones
to be called by a single directory number ensuring that calls are
easily routed to the appropriate group.
Hunt Groups are used in situations where a group of people
performing the same task are required to answer a number of
related phone queries. Some typical uses of Hunt Groups are:
•
a sales department answering questions on product prices
or availability
• a support department answering questions concerning the
operation of a product
• an emergency department answering calls for help.
Hunt Groups can be used to route calls to a support service
such as a Help Line for a software company. Specialists
dealing with Product A can be in one group, and specialists
dealing with Product B can be in another group. Incoming
calls hunt for the next available telephone in the group. If no
telephone is available, the call can be placed in a queue or
routed to telephone designated as the overflow set.
The Incoming Line Group (ILG) functionality is now
accomplished through the Hunt Group feature.
When upgrading from a pre-Modular ICS 4.0 system
to a Modular ICS 7.0 system, any lines previously
belonging to an ILG are not automatically converted
to broadcast Hunt Groups. You must go in and
program them to the new feature. Please refer to
Assigning or unassigning lines to a group on page
169.