Norland Elite 437A150, Operator'S Manual

Page: 422 / 490

Software Operation
If error messages similar to the image below appear, print the errors or write them down, and contact Technical
Support with the details of the message.
Condition Action
Fatal Error: Limit
encountered during
command OR Limit
encountered prior to
command The scanner table has reach the limits at the end of the table before it expected to.
Click OK to close the error window. Turn off the scanner power, and push the scanner
arm toward the middle of the scanner. Turn the scanner power back on. Return to the
Patient Visit List screen. Click Tools > Initialize Scanner to reinitialize the scanner.
“Application already
running” message
when starting Illu-
minatusDXA program Check in the Windows task bar to see if the IlluminatusDXA software is already run-
ning, and select it to activate the program that is already open. Only one instance of the
program may be running at a time.
If another instance of the program is not currently running, click Yes to restart the Illu-
minatusDXA program.
Time/date display
incorrect Right-click on the time in the lower right corner of the Windows desktop. Click on
Adjust Date/Time. Adjust as necessary.
Patient scanned under
wrong name, or same
patient has two
records and need to be
merged Contact Technical Support.
Scan button not active Verify that the message “Scanner Present” is displayed at the bottom of the Database
Navigator window in the Norland Illuminatus software. If not, refer to the troubleshoot-
ing condition “No Communication” in the "Startup Faults" on page 1.
When you select
Report and a blank
screen appears Click Close to close the report screen. Click on Select Template to select the appro-
priate report template. Click Report to generate a new report.
Displays “Scanner Sub-
system is busy” when
trying to exit Illu-
minatus. Return to the Patient List before exiting.
Table 16-3: Software Faults
Operator's Guide
437D140 Rev. I
16-4 Troubleshooting