GB 31
Customer Services
0808 100 0101
Trouble shooting guide
Front panel display
Channel number
The Mediamaster is in
standby
There is an unread post
message in the postbox
The timer alarm
(flashing)
RF channel
r E c
Pressing a button on the
remote
The Mediamaster
is in record mode
r E d
P0SE
Problem
The remote is not working.
You see the on-screen message
‘insert smartcard’.
You have forgotten your parental
code.
Possible causes
Battery exhausted.
Remote is incorrectly
aimed.
The Mediamaster is in standby.
An incorrect code has been entered
into the remote.
The Mediamaster can’t recognise
your smartcard.
What to do
Change the batteries.
Aim the remote at Mediamaster.
Check that nothing blocks the front
panel.
Check if (:) is flashing on the front
panel display when you press a
button. If not replace the batteries .
Refer to the relevant section of this
book to make sure that the right
codes are being used for your
other equipment.
Check that you are using the
proper smartcard. Check that the
smartcard has been correctly
inserted. If the problem persists,
you may have a problem with the
card.
Contact ITV Digital Customer
Services.
Contact ITV Digital Customer
Services. They will help you set it
up again.
What to do if you can’t solve the problem
If you have tried all of the actions suggested above, without solving the problem, please contact
ITV Digital Customer Services 0808 100 0101
