GB 30
Customer Services
0808 100 0101
Trouble shooting guide
Possible causes
The Mediamaster was unplugged
without first going to standby.
You have entered in a channel
number which currently has no
channel associated with it.
The signal to your aerial may be
weak.
Your aerial may need adjusting or
your local transmitter may not be
working.
Your Mediamaster is interfering
with the frequency of your other
equipment.
If you have connected using SCART
and you have an RGB compatible
TV, one of the tv settings should be
wrong.
Your ITV Digital subscription does
not currently include these
channels.
They have been re-arranged as
described in this manual.
The broadcast is probably in
widescreen and the Mediamaster
settings may not be correct.
The video was set incorrectly.
Your Mediamaster was not left in
standby.
You were watching another digital
channel and ignored the timer
alarm.
The timer automatically adds 5
minutes to the start and end times
set in the timer. If the 2
nd
programme starts immediately
after the first, this can delay the
start of the second recording.
Problem
The settings you have done in the
menus have not been changed.
You see a on-screen message
‘no channel on this number’.
You can’t find all the channels you
think should be available.
You can see interference on your
normal TV channels or your video.
The on-screen displays are not as
sharp as I expected.
There is no picture on certain
channels but the channel name is
displayed.
The order of my channels has
changed.
The picture on some channels
seems to have been stretched or
squashed.
I set the timer but it didn’t record
what I wanted.
When I have more than 1 pro-
gramme in the timer, I sometimes
miss the beginning of the second
programme.
What to do
Some menus are only saved
permanently when you first put the
Mediamaster in standby. Put the
Mediamaster in standby after you
have changed something in the
menus.
Select another channel number.
Try retuning your Mediamaster,
following the relevant steps in this
manual. If you are still missing
channels, your aerial may need
adjusting.
Contact ITV Digital Customer
Services. They will check this for
you.
You need to change the UHF
output of the Mediamaster.
Refer to the relevant section in this
manual and alter the TV standard
to RGB.
To add channels to your subscrip-
tion, contact ITV Digital Customer
Services.
Refer to the relevant section in this
manual to change the order again.
Check the Mediamaster settings. If
you have a widescreen TV, you
may also need to check the
settings on your TV.
Make sure that your video is set for
the same time as your
Mediamaster.
If you set the timer and have
finished watching TV, make sure
you put your Mediamaster into
standby, otherwise it will not
activate.
If you set the timer and continued
watching, you must change to the
timer channel when the alarm
activates.
Only set the timer for the exact
time of the programme. Allow for
the 5 minutes run in and out times
when setting more than one event.
