Nokia IP561, Installation Manual, Page: 83 / 96

Nokia IP561 Security Platform Installation Guide 83
7 Troubleshooting
This chapter provides troubleshooting tips, problems, and solutions related to IP561
installations.
General Troubleshooting Information
Unable to Log in to the Console Port—No Error Message
Two laptop computers (using terminal emulation programs) or terminals should be able to
communicate back to back in the same way that the terminal communicates with the IP561. If
this is not possible using your laptop computer or terminal, the problem is with the terminal or
cable and not the appliance.
Problem You do not have a console connection to the IP561.
Solution
For information about how to create a console connection, see “Using a Console
Connection” on page 35.
Problem
Not connected with a null-modem cable.
Solution Verify that you are using a null-modem cable. For pinout information, see “Using a
Console Connection” on page 35.
Problem Wrong terminal settings.
Solution
Verify terminal settings: 8 data, 1 stop, no parity, 9600 bps.
Problem Terminal set for flow control.
Solution
The IP561 does not use flow control. The terminal should be set for no flow control.
Problem Defective IP561 or file system.
Solution
Contact the Nokia customer support site listed in “Nokia Contact Information” on
page 3.