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FastMile 5G Gateway User Guide
Issue 1.0
Troubleshooting
Gateway does not start
If center LED is blinking RED check that the SIM card was inserted
correctly. If there is no SIM card, see
Check also your power supply if all LEDs are off.
Poor Internet Experience
If the overall internet experience is poor, which includes the image
becoming pixelated while watching a program or you are not able
to load a webpage. Also, if the results of your internet speed test
are poor:
Check the LED status by reviewing the
and
•
If 5G LED is orange or red and the Signal Direction LED is solid.
•
If Center LED is indicating red or weak 4G signal (LED is orange).
•
If you want to further improve your service, when Center LED or
5G LED indicate medium 4G or 5G signal (LED is yellow).
Repositioning for a better 4G/LTE
If the overall internet experience is still poor, view statistics:
1.
Log into the webGUI. See
Nokia FastMile 5G Gateway login
for the procedure.
2.
Select the
Status
tab and click
Statistics
.
