What Data Do We Collect?
We collect your personal data typically when you make a purchase, use or register into our products and services, take part
in a campaign or otherwise interact with us. Below are examples of the categories of data we collect.
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Your use of our products and services
When you use our products and services your IP-address, access times, the
website you linked from, pages you visit, the links you use, the content you viewed and other such information your
browser provides us with is automatically collected by Nokia. Some of our mobile services may collect your unique
mobile device identifiers, subscriber identity information, network service provider specific identifiers, network
settings and other such information. When you use our products and services or otherwise interact with us over
telecommunications networks, certain additional information, such as your mobile subscription number, may be
transmitted to us by your mobile network provider.
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Information you provide us with
We may ask you to provide us with information such as your name, email address,
street address, user names and passwords, your consents, preferences and feedback, information relating to your
devices, age, gender, postal code and language preferences. Please note that certain non-identifiable information
collected from you may become personally identifiable when you provide us with your personal data. We may also
obtain, in accordance with applicable law, some personal data from list-rental companies and other such publicly
available sources. Some of our services may allow you to submit information about other people, for example, if you
make an order for a product that you wish us to send directly to another recipient.
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Your transactions with us
We collect information relating to your purchase and use of our products and services and
your other interactions with us. Such information may include details of the queries or requests you have made, the
products and services provided, delivery details, bank account number, credit card details, billing address, credit
checks and other such financial information, details of agreements between you and Nokia, records of contacts and
communications, information and details relating to the content you have provided us with and other such
transactional information. We may, in accordance with applicable law, record your communication with our customer
care or with other such contact points.
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Location data
Nokia’s location based services and features may use satellite, Wi-Fi or other network based location
data, for example your IP-address. Assisted positioning methods of the device, for example Assisted GPS, provide you
with faster and more accurate location data. Use of assisted positioning methods may involve exchanging your location
data, wireless network identifiers along with your unique device or network service provider identifiers with a location
server. Nokia processes this information anonymously. Depending on your positioning settings and your use of
location services of other service providers your device may connect to other service providers’ servers, which are
not controlled or operated by Nokia. We recommend you to check the privacy policies of such service providers to
understand how they process your location data. You can modify the positioning settings of your device from the
device settings, for example change or disable positioning methods or location servers or modify the accuracy of your
location data.
Nokia offers various location based services and features that may require the use of your loca-tion data. For example
when you make a location based search, use location enhanced weather features or request for map data, your location
data may be sent to Nokia to serve you with the right content. This may also include location based advertizing. Some
location based services may allow you to associate your personal data with your location. To learn more about available
location based services and features, please refer to instructions and other support material for our products and
services.
Why Do We Process Personal Data?
Nokia may process your personal data for the following purposes. Please note that one or more purposes may apply
simultaneously.
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Providing products and services
We may use your personal data to provide you with our products and services, to
process your order or as otherwise may be necessary to perform the contract between you and Nokia, to ensure the
functionality and security of our products and services, to identify you as well as to prevent and investigate fraud and
other misuses.
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Developing products and services
We may use your personal data to develop our products and services. However,
for the most part we only use aggregate and statistical information for such purposes. We may combine personal data
Product and safety information
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