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Nokia 500s Installation Guide

Troubleshooting

This chapter provides troubleshooting tips, problems, and solutions related to
Nokia 500s appliance installations.
For information about how to reinstall the Nokia IPSO operating system onto
your appliance, see

Chapter 6, “Using the Boot Manager.”

General Troubleshooting Information

The information in this section relates to problems you might encounter
during the 500s appliance installation.

Appliance Not Receiving Power

Problem

Power cord is not properly plugged in.

Solution

Check cord. Make sure it is properly seated at both ends.

Problem

Power supply not providing power.

Solution

Check power source. If the source has no power, take appropriate

action such as inserting a new fuse or resetting circuit breaker.

Unable to Log In to the Console Port—No Error Message

Two laptop computers (using terminal emulation programs) or terminals
should be able to communicate back to back in the same way that the terminal

Summary of Contents for 500s

Page 1: ...Nokia 500s Installation Guide Part No N451547001 Rev A Published February 2005 ...

Page 2: ...Inc as is and any express or implied warranties including but not limited to implied warranties of merchantability and fitness for a particular purpose are disclaimed In no event shall Nokia or its affiliates subsidiaries or suppliers be liable for any direct indirect incidental special exemplary or consequential damages including but not limited to procurement of substitute goods or services loss...

Page 3: ...e USA and Canada 1 512 437 7089 email ipsecurity na nokia com Europe Middle East and Africa Nokia House Summit Avenue Southwood Farnborough Hampshire GU14 ONG UK Tel UK 44 161 601 8908 Tel France 33 170 708 166 email ipsecurity emea nokia com Asia Pacific 438B Alexandra Road 07 00 Alexandra Technopark Singapore 119968 Tel 65 6588 3364 email ipsecurity apac nokia com Web Site https support nokia co...

Page 4: ...4 Nokia 500s Installation Guide ...

Page 5: ...e 17 Managing the Nokia 500s Appliance 19 Nokia 500s Appliance Overview 20 Ethernet Management Ports 21 PMC Expansion Slots 21 Console Port 22 Serial AUX Port 23 System Status LEDs 24 Hard Disk Drives 26 Disk Mirroring 26 Hard Disk Drive Hot Swap Feature 27 Hard Disk Drive LEDs 27 Power Supplies and Fan Unit 28 Power Supplies 29 Fan Unit 31 Site Requirements Warnings and Cautions 32 Software Requi...

Page 6: ...ork Voyager to Monitor a Nokia 500s appliance 54 4 Installing and Replacing Network Interface Cards 55 Removing Installing and Replacing NICs 56 Before You Begin 56 Configuring and Activating Interfaces 64 Monitoring Network Interface Cards 65 5 Connecting PMC Network Interface Cards 67 Four Port and Dual Port 10 100 Ethernet NICs 68 10 100 Ethernet NIC Features 69 Ethernet NIC Connectors and Cabl...

Page 7: ...anager to Install Nokia IPSO 87 Protecting the Boot Manager with a Password 88 Installing the Boot Manager 89 Upgrading the Boot Manager 89 7 Troubleshooting 91 General Troubleshooting Information 91 8 Installing and Replacing Other Components 99 Replacing a Hard Disk drive 100 Disk Mirroring 100 Hard Disk Drive Hot Swap Feature 101 Before You Begin 102 Removing and Replacing a Hard Disk Drive 102...

Page 8: ...in 119 Installing or Replacing a Power Supply 120 Before You Begin 122 Monitoring the Nokia 500s Appliance Power Supply 123 A Technical Specifications 125 Space Requirements 126 B Compliance Information 127 Declaration of Conformity 128 Compliance Statements 130 FCC Notice US 131 132 Index 133 ...

Page 9: ...gure 9 Rack Mounting Screw Locations 36 Figure 10 Power Switch Location 46 Figure 11 Nokia Network Voyager Reference Access Points Example 53 Figure 12 Four Port 10 100 Ethernet NIC Front Panel Details 70 Figure 13 Dual Port 10 100 Ethernet NIC Front Panel Details 70 Figure 14 Output Connector for the Ethernet Cable 71 Figure 15 Ethernet Crossover Cable Pin Connections 72 Figure 16 Dual Port Fiber...

Page 10: ...10 Nokia 500s Installation Guide Figure 20 Location of Hard Disk Drives 100 Figure 21 DIMM Socket Locations 109 ...

Page 11: ...ntions 17 Table 2 Nokia IP1200 Series Security Platform Specifics 20 Table 3 PMC Expansion Slots 25 Table 4 System Status LEDs 28 Table 5 Hard Disk Drive LEDs 31 Table 6 Power Supply Status LEDs 34 Table 7 NIC PCI Frequency 72 Table 8 Boot Manager Variables 98 ...

Page 12: ...12 Nokia 500s Installation Guide ...

Page 13: ...In This Guide This guide is organized into the following chapters and appendixes Chapter 1 Overview presents a general overview of the Nokia 500s appliance Chapter 2 Installing the Nokia 500s Appliance describes how to rack mount the appliance Chapter 3 Performing the Initial Configuration describes how to physically connect it to a network and to a power source and how to make the Nokia SAS appli...

Page 14: ...supplies Appendix A Technical Specifications provides technical specifications such as interface characteristics Appendix B Compliance Information provides compliance and regulatory information Conventions This Guide Uses The following sections describe the conventions this guide uses including notices text conventions and command line conventions Notices Warning Warnings advise the user that eith...

Page 15: ... text you enter or type for example configure nat Key names Keys that you press simultaneously are linked by a plus sign Press Ctrl Alt Del Menu commands Menu commands are separated by a greater than sign Choose File Open The words enter and type Enter indicates that you type something and then press the Return or Enter key Do not press the Return or Enter key when an instruction says type Italics...

Page 16: ...and Release Notes for the version of Nokia IPSO you are using Nokia Network Voyager Reference Guide Nokia Network Voyager inline help Clustering Configuration Guide for the version of IPSO you are using IPSO Boot Manager Reference Guide You can access the Network Voyager inline help and the Nokia Network Voyager Reference Guide from the Network Voyager application To access inline help for a speci...

Page 17: ...uirements About the Nokia 500s Appliance The Nokia 500s appliance combines the power of the Nokia IPSO operating system with the Nokia Secure Access System Nokia SAS The Nokia 500s is a high end multi port appliance that is ideally suited for the enterprise data center The Nokia 500s is a mid range appliance that is ideally suited for a smaller data center The Nokia 500s appliance supports an encr...

Page 18: ... port Ethernet management interface The network interfaces in the external PMC slot are designated for management monitoring and high availability traffic Partner application and operating system storage is provided on mirrored hard disks in the two storage device slots The 500s appliance is designed to meet other mid to high end availability requirements including port density for connections to ...

Page 19: ...ger an SSL secured Web based element management interface to Nokia appliances Network Voyager is preinstalled on the 500s appliance and enabled through the IPSO operating system With Network Voyager you can manage monitor and configure the 500s appliance from any authorized location within the network by using a standard Web browser Use one of the four Ethernet management ports to access the Netwo...

Page 20: ... shows the component locations for the Nokia 500s appliance Figure 1 Component Locations Front View 00478 500s Dual 6U PMC carrier expansion slots 1 and 2 Console port System status LEDs PCMCIA slots Ethernet management ports slot 3 Serial AUX port Hard disk drive A Hard disk drive B ...

Page 21: ...s The top link LED represents the left most port port 1 The remaining LEDs represent the remaining ports from top to bottom and left to right Figure 2 Ethernet Management Ports Details PMC Expansion Slots The 500s appliance uses two 6U dual PMC carriers in slot 1 and slot 2 to provide up to four expansion subslots for the NICs listed in Table 3 00120a RJ 45 connectors LInk LEDs green Port 1 Port 2...

Page 22: ...tion that makes the appliance available on the network Figure 3 provides pin assignment information for console connections If you need to access the devices locally you must use the console port Table 3 PMC Expansion Slots NIC Type Interface LAN WAN For details see Four port Ethernet 10 or 100 Mbps X Four Port and Dual Port 10 100 Ethernet NICs on page 68 Dual port Ethernet 10 or 100 Mbps X Four ...

Page 23: ...the built in serial AUX port shown in Figure 1 to establish a modem connection for managing the appliance remotely or out of Band Figure 4 provides pin assignment information for modem connections 700001 6 9 5 1 Pin Assignment Input Output 1 DCD Input 2 RXD Input 3 TXD Output 4 DTR Output 5 GND 6 DSR Input 7 RTS Output 8 CTS Input ...

Page 24: ...em status LEDs The system status LEDs are located on the center of the front panel as shown in Figure 5 700001 6 9 5 1 Pin Input Output To DB25 Cable Out To DB9 Cable Out 1 DCD Input 8 DCD 7 RTS 8 CTS 2 RXD Input 2 TXD 3 TXD 3 TXD Output 3 RXD 2 RXD 4 DTR Output 20 DTR 6 DSR 9 RI 5 GND 7 GND 5 GND 6 DSR Input 6 DSR 4 DTR 7 RTS Output 4 RTS 1 DCD 8 CTS Input 5 CTS 1 DCD 9 RI Output 22 RI 4 DTR ...

Page 25: ...ibed in Chapter 5 Connecting PMC Network Interface Cards Table 4 shows the system status LEDs and describes their meaning Table 4 System Status LEDs Status Indicator Meaning Symbol Solid blue Power on Solid yellow Appliance is experiencing an internal voltage problem Blinking yellow Appliance is experiencing a temperature problem Solid red One or more fans are not operating properly Power Status F...

Page 26: ...ve which holds the active copy of the operating system and mirror hard disk drive The mirror hard disk drive contains a copy of all of the files on the source hard disk drive and if the source hard disk drive fails the mirror hard disk drive immediately takes over The 500s appliance continues to operate normally and the switchover to the secondary mirror drive should be transparent to your data co...

Page 27: ...placing a Hard Disk drive on page 100 Hard Disk Drive LEDs The hard disk drive LEDs are located on the front panel of each hard disk drive as shown in Figure 6 The LEDs provide the status of the hard disk drives as described in Table 5 Figure 6 Hard Disk Drive Front Panel Caution To avoid damage to the ejection lever loosen the two retaining screws before you remove the hard disk drive Once screw ...

Page 28: ... disk activity Status Solid red Hard disk drive is turned on but is malfunctioning Solid green Hard disk drive is turned on and is functioning Off One of the following Hard disk drive failed its test and was powered off Hard disk drive is ready to be removed using the hot swap feature Blinking green One of the following System is booting Hard disk drive is starting up System is testing the hard di...

Page 29: ...ife of the power supplies Note On an appliance with two active power supplies installed both power supplies should be turned on for load sharing and redundancy If both power supplies are not turned on the Fault LED illuminates For more information about the power supply status LEDs see Power Supply Status LEDs on page 30 The power supplies are autosensing and can accept input voltages between 85 V...

Page 30: ...each power supply runs only when the unit is turned on Figure 8 Power Supply Cooling Fan and Power Switch Locations For information about how to install or remove and replace a failed power supply see Installing or Replacing a Power Supply on page 120 Power Supply Status LEDs The power supply status LEDs provide the status of the power supplies as described in Table 6 00308a Power supply switch Co...

Page 31: ...see Installing a Fan Unit on page 119 The system status LEDs on the front panel of the appliance show the status of the fan unit For more information about the system status LEDs see System Status LEDs on page 24 Table 6 Power Supply Status LEDs LED LED status Meaning Fault Red Power supply has a voltage problem and power was turned off or One power supply in a redundant system is not turned on Ov...

Page 32: ...and injury when you use telephone equipment follow basic safety precautions Do not use the product near water Warning On 500s appliances intended for shipment outside of the United States the cord set might be optional If a cord set is not provided use a power cord rated at 10A 250V maximum 15 feet long made of HAR cordage and IEC fittings approved by the country of end use Caution Replace the bat...

Page 33: ...lication date for this guide Nokia operating system software requirements IPSO v3 8 1 or later Nokia Secure Access System Nokia SAS v3 1 or later For information about updates to the software requirements or additional applications that have become available since this guide was published contact your Nokia service provider as listed in Nokia Contact Information on page 3 ...

Page 34: ...1 Overview 34 Nokia 500s Installation Guide ...

Page 35: ...charge damage make sure you are properly grounded by using a grounding wrist strap and following the instructions provided with the wrist strap before you handle the components or open the appliance If you do not have a grounding wrist strap make sure you are properly grounded before you touch any electronic component Rack Mounting the Appliance The Nokia 500s Appliance mounts in a standard 19 inc...

Page 36: ...on the side of the appliance Caution During installation do not block any ventilation openings Doing so might result in damage to the appliance when it is turned on Before You Begin To rack mount the appliance you need Phillips head screwdriver Disposable wrist strap Suitable grounded work surface on which to place the chassis assembly Before you rack mount the appliance you can ground it by using...

Page 37: ...g from the rear panel of the appliance as shown in Figure 7 on page 29 4 Slide the grounding lug loops over each of the studs 5 Secure the grounding lugs by threading the nuts onto each of the studs until they are tight You can use an adjustable wrench or similar tool to finish tightening the nut onto the stud Do not over tighten the nuts 6 Attach the grounding cable to an earth ground or other gr...

Page 38: ...Use care when you remove it from the packaging 1 Remove the appliance from the packaging 2 Optionally remove the fan unit from the back of the appliance a Locate the fan unit and the four retaining screws that secure it on the back of the 500s appliance b Loosen the retaining screws by turning them counterclockwise 00308a Fan unit ...

Page 39: ... the chassis toward the rear 3 Optionally remove the power supplies from the rear of the appliance a Locate the power supply on the back of the 500s appliance and the two screws that secure it b Remove the two retaining screws c Remove the grounding lugs 00318 1 00308a Power supplies ...

Page 40: ...the appliance Caution To help guard against electrostatic discharge damage make sure you are properly grounded by using a grounding wrist strap and following the instructions provided with the wrist strap before you handle the components or open the appliance If you do not have a grounding wrist strap make sure you are properly grounded before you touch any electronic component 00317 1 ...

Page 41: ...rom the front panel of the appliance b Slide the chassis assembly forward and pull it entirely out of the appliance c Place the chassis assembly on a properly grounded surface 5 Adjust the mounting brackets on the side of the appliance if necessary 00478 500s Chassis assembly retaining screws 00485 500s ...

Page 42: ...andard 19 inch rack by using the mounting screws located on the mounting brackets 7 Slide the chassis assembly back into the appliance until it clicks into place and resecure the four chassis assembly retaining screws 8 Reinstall the fan unit into the rear of the appliance 9 Reinstall the power supplies ...

Page 43: ...rst time the appliance is started Perform the initial configuration manually by using a console connection This chapter describes how to perform the initial configuration manually by using a console connection It includes the following sections Using a Console Connection Connecting Power and Turning the Power On Performing the Initial Configuration Connecting Network Interfaces Accessing Nokia Net...

Page 44: ...t use DHCP to perform the initial configuration of your Nokia 500s appliance you must use a serial console connection cable included After you perform the initial configuration you no longer need the console connection You can use any standard VT100 compatible terminal with an RS 232 data terminal equipment DTE interface or terminal emulation program configured with the following settings for the ...

Page 45: ...t to a data communications equipment DCE device use a straight through cable For cable pin assignments for the console connection see Console Port on page 22 2 Connect the other end of the cable to the VT100 console or to a system running a terminal emulation program 00478 500s Console port ...

Page 46: ...y power interruptions and potential power spikes that might damage your equipment Nokia strongly recommends that you use an uninterruptible power supply UPS with surge protection with your 500s appliance To connect the power supply 1 Connect the power cord securely into the power cord receptacle on the power supply 2 Plug the other end of the power cord into a three wire grounded power strip or wa...

Page 47: ...ystem Status LEDs on page 24 If the fans are not running or if the power LED is not illuminated make sure The power cord is properly connected The power supply switch is on The chassis assembly is pushed all the way in from the front of the appliance That power is turned on to the power strip or wall receptacle into which you plugged the appliance If the fans are still not running or if the power ...

Page 48: ...he boot manager see Chapter 6 Using the Boot Manager After some miscellaneous output appears the following prompt appears Hostname If the Hostname prompt does not appear on the console check the console port and console display connections to ensure that the serial cable is completely plugged in at both ends If you verify the console connections and still do not see either the BOOTMGR or Hostname ...

Page 49: ...name prompt within 30 seconds to prevent the DHCP client from restarting 3 At each subsequent prompt enter the requested configuration information For more information about how to respond to the prompts during the initial configuration process see the release notes for the Nokia software release you are running 4 When you are prompted to select an interface Nokia recommends that you select one of...

Page 50: ...bered eth s3p1 through eth s3p4 After you complete the initial configuration you can use Nokia Network Voyager to configure the remaining network ports Connecting Network Interfaces Connect at least one network interface to the network to use as the Nokia Network Voyager system management interface This interface is configured during the initial configuration process which is described in Chapter ...

Page 51: ...liance Use Nokia Network Voyager to configure and monitor your 500s appliance For additional information about how to use Network Voyager see Accessing Nokia Network Voyager Reference Information and Nokia Network Voyager Inline Help on page 53 To open Nokia Network Voyager 1 Start a Web browser on the host you plan to use to configure or monitor your appliance 2 In the Location or Address field e...

Page 52: ...l cables are firmly connected For more information see the troubleshooting chapter in the appropriate installation guide Accessing Nokia Network Voyager Reference Information As you use Nokia Network Voyager the Nokia Network Voyager Reference Guide and Voyager inline help are available for you to use You can access both information sources from the Network Voyager interface as Figure 11 shows ...

Page 53: ...lick Doc You can also access the Nokia Network Voyager Reference Guide and other Nokia IPSO documentation at the Nokia support site https support nokia com or on the software CD that was delivered with your appliance see the doc folder Nokia Network Voyager Inline Help You can access inline help when you use Nokia Network Voyager Inline help is the context sensitive information source for Network ...

Page 54: ... the top of the Network Voyager window to get inline help for the entire Network Voyager window To close inline help click Close Using Nokia Network Voyager to Monitor a Nokia 500s appliance After you install and configure your Nokia 500s appliance you can use Network Voyager to monitor its operation Click Monitor from the Network Voyager home page to access the monitoring functions ...

Page 55: ... Four port and dual port 10 100 Ethernet Dual port fiber optic Gigabit Ethernet Dual port copper Gigabit Ethernet This chapter describes the following topics Removing Installing and Replacing NICs Configuring and Activating Interfaces Monitoring Network Interface Cards For detailed information about specific network interface cards see Chapter 5 Connecting PMC Network Interface Cards Caution You s...

Page 56: ... appliance has two slots on the front of the appliance that hold two 6U PMC carriers All NICs installed in the 500s appliance are housed in the 6U PMC carrier You must first remove the 6U PMC carrier from its slot before you can remove or install a NIC Note Because the 500s appliance supports hot swapping of NICs you do not have to turn off power from the system to remove install or replace a NIC ...

Page 57: ...ction levers Caution To avoid damage to the ejection lever loosen the retaining screw behind each ejection lever before you remove the PMC carrier 3 Press the red buttons on the ejection and locking levers on the PMC carrier The lock is released Note Pressing both red buttons on the front of the ejection or locking levers disengages the lock and removes power from the PMC carrier The power LED on ...

Page 58: ...evers toward the outer edges of the 500s appliance 5 Continue to press or push the levers outward until the PMC carrier is released and extends slightly beyond the front panel of the 500s appliance Ejection and locking levers 00481 Push red button to disengage or engage lock Release or lock into place 500s ...

Page 59: ...tly pull the PMC carrier out from the slot and place it on a suitable grounded work surface 7 Locate the bezel retaining screws used to keep the NIC attached on the underside of the PMC carrier 8 Remove the two bezel retaining screws with a Phillips screwdriver 00480 500s 00311 ...

Page 60: ... Installation Guide Note If you are installing a NIC in an unoccupied slot on the PMC carrier remove the blank bezel that covers the slot and retain it for future use Proceed to step 11 9 Locate and remove the two card retaining screws from the back of the NIC 00312 ...

Page 61: ...sembly and pulling it gently away from the front panel 11 Insert the new NIC or a blank bezel by doing one of the following a Insert the NIC front bezel into the PMC carrier and gently push the back of the NIC down toward the chassis assembly Make sure that the NIC edge is completely seated into the connectors on the chassis assembly 00313 00314 ...

Page 62: ...the bezel is completely seated onto the slot on the front of the PMC carrier and that the screw holes on the bottom of the bezel align with those on the bottom of the PMC carrier Proceed to step 13 Note The blank bezel is required for the 500s appliance to meet emissions requirements during operation 12 From the top of the PMC carrier screw the NIC retaining screws into the standoffs on the back o...

Page 63: ...rside of the PMC carrier screw in the bezel retaining screws 14 Insert the PMC carrier back into its original slot on the front of the 500s appliance until it clicks into place 15 Press both levers to make sure that they are locked into place and power is restored to the card carrier 00311 ...

Page 64: ...or different NIC configure the new NIC by using Nokia Network Voyager For information about how to access Network Voyager see To open Nokia Network Voyager on page 51 Configuring and Activating Interfaces The Nokia 500s appliance automatically detects any new NICs when the PMC carrier is completely installed Use Nokia Network Voyager to configure and activate the logical and physical interfaces on...

Page 65: ...ED status indicators on each NIC The status indicators for each NIC are explained in Chapter 5 Connecting PMC Network Interface Cards Use Nokia Network Voyager to access detailed port information For information about how to access Network Voyager see Accessing Nokia Network Voyager Reference Information on page 52 You can also use the IPSO tcpdump command to examine the traffic on a specific port...

Page 66: ...4 Installing and Replacing Network Interface Cards 66 Nokia 500s Installation Guide ...

Page 67: ...Ethernet NICs Dual Port Fiber Optic Gigabit Ethernet NIC Dual Port Copper Gigabit Ethernet NIC For instructions about how to add or replace NICs see Chapter 4 Installing and Replacing Network Interface Cards The NICs supported in the 500s appliance operate at the peripheral component interconnect PCI frequency listed in Table 7 Table 7 NIC PCI Frequency NIC or interface port Maximum PCI operation ...

Page 68: ... touch these components Use a grounding wrist strap and follow the instructions provided with the wrist strap before you handle the components or open the appliance If you do not have a grounding wrist strap make sure you are properly grounded before you touch any electronic component Four Port and Dual Port 10 100 Ethernet NICs The 500s appliance supports Nokia approved four port and dual port UT...

Page 69: ...ation at 66 MHz Both the four port and dual port Ethernet NICs support the following features Hot swappability Tracing through tcpdump PCI operation at 33 MHz and 66 MHz Compliance with IEEE 802 3z Gigabit Ethernet specification You can configure and monitor Ethernet NIC interfaces by using Nokia Network Voyager Specifically you set the port speed and full duplex or half duplex mode with Network V...

Page 70: ...s turned on and the cables are connected the Ethernet link LEDs on both the 500s appliance and on the remote equipment illuminate to indicate the connection As data is transmitted the activity LEDs on the appliance illuminate 00026 3 2 1 1 2 3 4 4 Activity LED blinking green Link LED solid green Ports RJ 45 connectors 00258 NOKIA 10 100 RJ 45 connectors Link LEDs green Activity LEDs yellow Port 1 ...

Page 71: ...to detect crossover cable feature on this NIC automatically detects the correct cable type Use IEEE 802 3 10BASE T 100BASE TX category 5 unshielded twisted pair full duplex or half duplex cable You can order appropriate adapter cables separately from a cable vendor of your choice Figure 14 shows the pin assignments for the RJ 45 cable The RJ 45 cable output connector is numbered from right to left...

Page 72: ...gabit Ethernet NIC with your 500s appliance the NIC is installed before the appliance is delivered to you For information about how to add or replace a NIC see Chapter 4 Installing and Replacing Network Interface Cards Note If you are using only two dual port Gigabit Ethernet NICs in a 500s appliance you should place one NIC in each of the two 6U PMC card carrier units to get maximum system throug...

Page 73: ...kia Network Voyager Specifically you set the port speed and full duplex mode with Network Voyager For information about how to access Network Voyager and the related reference materials see Accessing Nokia Network Voyager Reference Information on page 52 Figure 16 Dual Port Fiber Optic Gigabit Ethernet NIC Front Panel Details After the power is turned on and the cables are connected the Ethernet l...

Page 74: ... loop back the transmit port of an interface to the receive port Two LC to SC cables are included with dual port Gigabit Ethernet NICs You can order appropriate adapter cables separately from a cable vendor of your choice Dual Port Copper Gigabit Ethernet NIC The Nokia 500s appliance supports Nokia approved dual port copper Gigabit Ethernet NICs installed on a 6U PMC carrier The 500s appliance can...

Page 75: ...thernet NIC Features The copper Gigabit Ethernet NIC supports High bandwidth Full duplex mode operation up to 1 Gbps Link speed auto advertising 10 100 1000 Hot swapping PCI operation at 33 MHz 66 MHz and 100 Mhz Compliance with IEEE 802 3z and 802 3ab Gigabit Ethernet specifications Cable autosensing You can configure and monitor Gigabit Ethernet NIC interfaces with Nokia Network Voyager Specific...

Page 76: ... LED on the NIC is bicolored A green LED indicates a 1 Gbps link speed and a yellow LED indicates a 10 100 Mbps link speed As the NIC transmits data the activity LEDs on the appliance illuminate Dual Port Copper Gigabit Ethernet NIC Connectors and Cables The 500s appliance receptacles are RJ45 connectors To connect to a 1 Gbps hub switch or router use a straight through RJ 45 cable Category 5 type...

Page 77: ... can use a straight through or crossover cable to connect the NIC to a gigabit hub or switch or to connect directly to a host In Figure 18 the RJ 45 cable output connector is numbered from right to left with the copper pins facing up and toward you Figure 18 Ethernet Cable Connector Output Pin Assignments 00270 8 1 Pin Gigabit Ethernet Assignment 10 100 Mbps Assignment 1 BI_DA TX 2 BI_DA TX 3 BI_D...

Page 78: ...ote After you turn on the appliance the Ethernet link LEDs on both the appliance and on the remote equipment illuminate to indicate the connection As data is transmitted or received the activity LEDs on the appliance illuminate To connect the 500s appliance to other network components you can order appropriate adapter cables separately from a cable vendor of your choice 00017 1 1 2 3 4 5 6 7 8 1 2...

Page 79: ...mands are discussed in the following sections Variables Booting the System Using the Boot Manager to Install Nokia IPSO Protecting the Boot Manager with a Password Installing the Boot Manager Upgrading the Boot Manager When you first receive your Nokia 500s appliance the boot manager uses factory default parameters such as kernel and boot device for the boot process The factory defaults cause the ...

Page 80: ...is set to no the 500s appliance stops at the boot manager command line during the boot process If autoboot is set to yes the 500s appliance does not stop at the boot manager command line during a boot up It does wait for the amount of time specified in bootwait for input from the keyboard If input is received the boot manager goes to the command line otherwise it proceeds with the boot up Default ...

Page 81: ...owing syntax printenv For example BOOTMGR 2 printenv NOKIA IPSO BOOTMGR VERSION 3 8 1 BUILD028 12 02 2004 222502 autoboot YES testboot NO bootwait 3 boot file boot flags boot device vendor Nokia model IP bmslice 4 Flag Meaning d Debug mode enters the kernel debugger as soon as possible in the kernel initialization s Single user mode if the console is marked as insecure you must enter the root pass...

Page 82: ...JSA 205 20003MB 9767520 sectors 608 cyls 255 heads 63 S T 512 B S Network Interfaces eth s3p1 flags 131 LINK BROADCAST MULTICAST PRESENT ether 0 30 30 0 20 10 speed 10M full duplex eth s3p2 flags 130 BROADCAST MULTICAST PRESENT ether 0 30 30 0 20 11 speed 10M full duplex eth s3p3 flags 130 BROADCAST MULTICAST PRESENT ether 0 30 30 0 20 12 speed 10M full duplex eth s3p4 flags 130 BROADCAST MULTICAS...

Page 83: ...vice and directory are optional The default directory is image on the wd0 device For example BOOTMGR 2 ls wd0 image current description bootmgr etc kernel debug usr VERSION cdrom ipso tgz mnt web bin dev kernel sbin Setting the Variables setenv Use the setenv command to set a particular variable The command has the following syntax setenv name value where name is the name of the variable and value...

Page 84: ...boot to NO BOOTMGR 4 unsetenv bootwait clears bootwait to 3 BOOTMGR 5 unsetenv boot file clears boot file to image current kernel BOOTMGR 6 unsetenv boot flags clears boot flags to x BOOTMGR 7 unsetenv boot device clears boot device to wd0 set defaults Use the set defaults command to set variables to their factory default values The command has the following syntax set defaults name where name is ...

Page 85: ...he alias name and device the device for which name is the alias For example BOOTMGR 2 setalias disk wd0 sets the alias disk to the value of wd0 You can have a maximum of eight aliases set at one time unsetalias Use the unsetalias command to clear an alias The command has the following syntax unsetalias name where name is the name of the alias to be cleared For example the following command deletes...

Page 86: ...vice boot file boot flags where boot device is the storage device from which the operating system loads at boot up and boot file is the operating system kernel The boot flags control the operation of the command For example at the boot manager command prompt enter the following BOOTMGR 0 boot wd0 image current mykernel vd This command boots mykernel from disk wd0 in verbose and debug mode You can ...

Page 87: ...0s appliance To install a new copy of the Nokia IPSO kernel 1 At the boot manager command prompt enter BOOTMGR 0 install If you used the passwd command to protect this command with a password see Protecting the Boot Manager with a Password on page 88 the boot manager prompts you for your password before allowing you to execute the install command 2 Enter the information the install command request...

Page 88: ... boot manager not access to Nokia IPSO To set a password 1 At the boot manager command prompt enter BOOTMGR 0 passwd The passwd program prompts you for your current password 2 If the appliance is protected by a password enter your current password The program prompts you for the new password 3 Enter the new password The program prompts you to re enter the new password for verification 4 Enter the ...

Page 89: ...nstall_bootmgr command from Nokia IPSO the operating system not from the boot manager To install the new boot manager at the Nokia IPSO command prompt enter etc install_bootmgr wd1 image current bootmgr nkipflash The command installs the new boot manager image nkipflash into the flash device wd1 The installation takes some time to complete Do not interrupt the installation process Upgrading the Bo...

Page 90: ...iate Nokia Customer Support site as listed in Nokia Contact Information on page 3 2 At the Nokia IPSO command prompt enter etc upgrade_bootmgr wd1 etc nkipflash The command upgrades the boot manager with the new image nkipflash writing it into the hard disk drive wd0 The upgrade takes some time to complete Do not interrupt the upgrade process ...

Page 91: ...s you might encounter during the 500s appliance installation Appliance Not Receiving Power Problem Power cord is not properly plugged in Solution Check cord Make sure it is properly seated at both ends Problem Power supply not providing power Solution Check power source If the source has no power take appropriate action such as inserting a new fuse or resetting circuit breaker Unable to Log In to ...

Page 92: ...tion see To connect to the console on page 44 Problem Wrong terminal settings Solution Verify terminal settings 8 data bits 1 stop bit no parity 9600 bps Problem Terminal set for flow control Solution The 500s appliance does not use flow control The terminal should be set for no flow control Problem Defective 500s appliance or file system Solution Contact the Nokia customer support site listed in ...

Page 93: ...ode by restarting or power cycling the appliance When the boot prompt appears enter s before the appliance goes into multiuser mode you have about 10 seconds to do this 2 After the appliance boots up the following text appears Enter pathname of shell or RETURN for sh Press Enter 3 Type etc overpw at the pound sign prompt When the response asks if you want to continue type y 4 The admin password de...

Page 94: ...access Network Voyager and the related reference materials see To open Nokia Network Voyager on page 51 2 Under Configuration Database Management Config System Configuration Manage Configuration Sets choose the option to create a new factory default configuration 3 Create the new default configuration Do Not Get a Login Prompt Error Messages Appear Problem The 500s appliance is defective or the fi...

Page 95: ...onnecting to a hub For cabling information see Ethernet NIC Connectors and Cables on page 71 Problem Port is not configured as active Solution View the port in Network Voyager or from Lynx and verify that the interface is configured as active Problem Host port configuration is incorrect Solution Check host Ethernet port settings Verify that the IP address and netmask settings are correct for the 5...

Page 96: ...3 Note The problem could be with the I O slot Try installing the NIC in another slot Common Ethernet Problems Connectivity with Attached Device Problem No link light Solution You might have used the wrong cable Use a crossover cable between the 500s appliance and a host and a straight through cable between an appliance and a hub Problem Solid activity LED Solution You might have set the wrong spee...

Page 97: ...he problem is localized to one computer and troubleshoot further Appliance Does Not Recognize New Memory Configuration Problem The DIMMs are not properly seated in DIMM sockets Solution Repeat memory installation procedures Make sure DIMMs are fully seated in sockets Be sure DIMMs click into place Make sure DIMMs are seated in adjacent slots J5 J6 and or J7 J8 ...

Page 98: ...7 Troubleshooting 98 Nokia 500s Installation Guide ...

Page 99: ...acing a Power Supply Monitoring the Nokia 500s Appliance Power Supply For information about how to add or replace NICs see Chapter 4 Installing and Replacing Network Interface Cards You should have a working knowledge of networking equipment before you attempt to service a 500s appliance Limit service of the appliance to the procedures described in this chapter Caution To protect the 500s applianc...

Page 100: ... A You can add a second hard disk drive into the bottom slot slot B or replace the hard disk drive in slot A This section describes how to remove and replace a failed hard disk drive and how to add an optional second hard disk drive to implement the disk mirroring feature Figure 20 shows the location of the hard disk drives on the front of the 500s appliance Figure 20 Location of Hard Disk Drives ...

Page 101: ...okia Network Voyager Reference Guide and the IPSO Release Notes and Getting Started Guide Hard Disk Drive Hot Swap Feature A hot swap button is located on the front panel of each hard disk drive Pressing the hot swap button allows you to hot swap hard disk drives if you have configured and enabled disk mirroring Caution Hard disk drives are susceptible to damage from shock Handle them with care Ca...

Page 102: ...Begin To upgrade or replace a Nokia 500s appliance hard disk drive you need Physical access to the appliance Nokia hard disk drive kit and accompanying documentation Phillips head screwdriver Removing and Replacing a Hard Disk Drive If you have disk mirroring configured on your Nokia 500s appliance you can remove a failed hard disk drive without shutting down the system You must replace the hard d...

Page 103: ...p feature 1 Locate the hard disk drive to remove 2 Loosen the retaining screws on both sides of the hard disk drive Caution To avoid damage to the ejection lever loosen the retaining screw behind each ejection lever before you remove the hard disk drive 3 Press the recessed hot swap button located on the front of the hard disk drive to disable the hard disk drive The status LED blinks ...

Page 104: ... Nokia 500s Installation Guide 4 When the status LED stops blinking use your thumb or forefinger to press the ejector and locking lever to eject the hard disk drive from the chassis 00320 Push red button to disengage lock Release or lock into place ...

Page 105: ... into the empty hard disk drive bay 7 Lock the hard disk drive in place by pressing the ejector and locking lever 8 Tighten the screws on both sides of the hard disk drive 9 Press the recessed hot swap button again to restore power to the hard disk drive The 500s appliance recognizes the new hard disk drive 10 Use Nokia Network Voyager to implement disk mirroring 00483 500s ...

Page 106: ... and proceed to step 3 a Access Network Voyager For information about how to access Network Voyager and the related reference materials see To open Nokia Network Voyager on page 51 b On the Network Voyager home page click Config c Scroll to the bottom and click Reboot Shut Down System d Click Halt e Wait until the activity LED for the hard disk drive is extinguished f Use power switch on the back ...

Page 107: ...llation Guide 107 3 Use your thumb or forefinger to press the ejector and locking lever on the hard disk drive that you are removing to eject the hard disk drive from the chassis 00320 Push red button to disengage lock Release or lock into place ...

Page 108: ...cognizes the new hard disk drive 8 Use Nokia Network Voyager to implement disk mirroring Replacing or Upgrading Memory The Nokia 500s appliance has four dual inline memory module DIMM sockets This section describes how to upgrade or replace the memory by using a Nokia approved memory upgrade kit The 500s appliance comes with 1 GB of memory in two 512 MB DIMMs and can be upgraded to a maximum of 2 ...

Page 109: ...e mother board as you look at the appliance from the front as Figure 21 shows Figure 21 DIMM Socket Locations Note You must install DIMMs in pairs starting from the left Insert a pair of DIMMS into adjacent slots J5 J6 and or J7 J8 otherwise the DIMMS do not work You can also use all four slots at one time 00484 500s DIMM sockets ...

Page 110: ...ided with the wrist strap before you handle the components or open the appliance If you do not have a grounding wrist strap make sure you are properly grounded before you touch any electronic component Note Because power to an 500s appliance is automatically disconnected when the chassis assembly is opened you do not need to manually disconnect the power for this procedure Any servicing of the app...

Page 111: ...uide 111 2 Loosen the four front panel retaining screws 3 Slide the chassis assembly forward to expose the DIMM sockets on the 500s motherboard 4 Pull the chassis assembly entirely out of the appliance 00478 500s Chassis assembly retaining screws 00485 500s ...

Page 112: ...ins 6 Press the new DIMM into the socket until it clicks into place Note You must install DIMMs in pairs starting from the left Insert a pair of DIMMS into adjacent slots J5 J6 and or J7 J8 otherwise the DIMMS will not work You can also use all four slots at one time The top of the DIMM is smooth The bottom edge has two different length sets of contacts which mate with the slots on the socket Be s...

Page 113: ...lation Guide 113 The retaining clips move into the lock position as you press the DIMM into place 7 Slide the chassis assembly back into the appliance until it clicks into place 8 Resecure the four chassis assembly retaining screws 00323 00485 500s ...

Page 114: ...SL VPN performance The 500s appliance comes with the Nokia encryption accelerator card preinstalled as part of its base bundle The 500s appliance uses a PMC format accelerator card The accelerator card has no external connections and requires no cables The accelerator card software package is part of IPSO so the appliance automatically detects and configures the card Use Nokia Network Voyager to c...

Page 115: ...st strap before you handle the components or open the appliance If you do not have a grounding wrist strap make sure you are properly grounded before you touch any electronic component Note Because power to a 500s appliance is automatically disconnected when the chassis assembly is opened you do not need to manually disconnect the power for this procedure Any servicing of the appliance however sho...

Page 116: ...kia 500s Installation Guide 2 Loosen the four front panel retaining screws 3 Slide the chassis assembly forward to expose the motherboard components 4 Locate the PMC connectors on the motherboard 00478 500s Chassis assembly retaining screws 00485 500s ...

Page 117: ...M sockets Caution Do not use the PMC connectors located at the front of the motherboard for the acceleration card Those connectors are for the management card 5 Position the three male PMC connectors on the card over the three female PMC connectors on the motherboard B Standoffs Insert the VPN card into connectors Screw card into standoffs A 00486 500s ...

Page 118: ...urn each screw clockwise to attach the card to the standoffs Make sure that all four standoff connections are properly aligned before tightening the screws completely 9 To secure the connections tighten the screws firmly but do not overtighten 10 Slide the chassis assembly back into the appliance and resecure the four retaining screws Reseating the chassis assembly automatically restores power to ...

Page 119: ...unit kit and appropriate documentation Caution Components inside the appliance can overheat if they are not cooled even for a short period of time If you are replacing a failed fan unit and do not completely remove power to the appliance do not allow the appliance to run without a fan unit for any longer than necessary To replace a fan unit 1 Locate the fan unit on the back of the 500s appliance a...

Page 120: ...lling or Replacing a Power Supply The power supplies in the Nokia 500s appliance are hot swappable and perform load sharing while two active power supplies are connected in parallel Load sharing increases the life of the power supplies Note On an appliance with two active power supplies installed both power supplies should be turned on for load sharing and redundancy If both power supplies are not...

Page 121: ...ausing the power supply to heat up Because the power supply is not turned on the integrated cooling fan is not operating In this situation the power supply still meets all safety standards This condition is normal and does not affect the performance of the Nokia 500s appliance To cool the power supply down use the power supply switch to turn on power and activate the integrated cooling fan Caution...

Page 122: ...umentation To replace a power supply 1 Locate the power supply and the two screws that secure it on the back of the 500s appliance 2 Turn off the power to the power supply to be removed 3 Loosen the two retaining screws 4 Remove the grounding lugs 5 Use the handles to gently pull the power supply out of the chassis 6 Insert the new power supply into the empty bay 7 Replace the grounding lugs 8 Rei...

Page 123: ...work Voyager To monitor the appliance power supply by using Nokia Voyager 1 Log on to the appliance with Voyager 2 Click Monitor 3 Click Hardware Monitoring System Status To the right of the Power Supply link the status indicator is green for normal and red for fault 4 For more detailed information about the power supply status click Power Supply For more information about Voyager see the Nokia Vo...

Page 124: ...8 Installing and Replacing Other Components 124 Nokia 500s Installation Guide ...

Page 125: ...ns Height 3 5 in 8 89 cm Width 17 in 44 cm 19 in 48 cm rack mountable Depth 21 in 53 34 cm Operational Temperature 5 C to 40 C 23 F to 104 F Humidity 5 to 85 Short Term Operational Temperature not to exceed 96 consecutive hours 5 C to 50 C 23 F to 122 F Humidity 5 to 90 ...

Page 126: ...iance requires the following space in a rack 3 5 inches 8 89 centimeters of vertical space 18 inches 46 centimeters behind the front panel of the rack 6 inches 15 centimeters behind the 500s appliance to allow the back exit fan to move air through the appliances Caution Do not block the ventilation holes on the 500s appliance The appliance might overheat and become damaged ...

Page 127: ...Nokia 500s Installation Guide 127 B Compliance Information This appendix contains the following compliance information Declaration of Conformity Compliance Statements FCC Notice US ...

Page 128: ...g standards Manufacturer s Name Nokia Inc Manufacturer s Address 313 Fairchild Drive Mountain View CA 94043 2215 USA Product Name Nokia 500s Model Number Nokia 500s Product Options All Serial Number 1 to 100 000 Date First Applied 2003 Safety EN60950 1992 A1 A2 1993 A3 1995 A4 1997 A11 1998 with Japanese National Deviations EMC EN55024 1998 EN55022A 1998 EN61000 3 2 EN61000 3 3 ...

Page 129: ...ies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC with Amendment 93 68 EEC Alan Hutchinson Manager Regulatory Compliance Engineering Mountain View California August 2002 European contact Greg Shortell Nokia Telecommunications 2 Heathrow Blvd 284 Bath Road Heathrow Middlesex UB7 ODQ England ...

Page 130: ...5 Subpart B Class A US Canada EN55022 CISPR 22 Class A European Community CE Immunity Standards EN50024 European Community CE EN61000 4 2 EN61000 4 3 EN61000 4 4 EN61000 4 5 EN61000 4 6 EN61000 4 8 EN61000 4 11 ENV50204 Harmonics and Voltage Fluctuation EN61000 3 2 European Community CE EN61000 3 3 European Community CE Safety Standards UL60950 US Can CSA C22 2 No 950 Canada ...

Page 131: ...ions However there is no guarantee that interference will not occur in a particular installation If this device does cause harmful interference to radio or television reception the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the computer and receiver Connect the computer in...

Page 132: ...B Compliance Information 132 Nokia 500s Installation Guide ...

Page 133: ...O using 80 87 password protection for 88 upgrading 89 variables used by 80 86 boot manager revision variable 80 boot device variable 80 boot file variable 80 boot flags variable 80 bootwait variable 80 C caution notices 14 commands halt 86 help 86 install 87 ls 83 printenv 81 setalias 85 set defaults 84 setenv 83 sysinfo 82 unsetalias 85 unsetenv 84 compliance information 127 component locations 2...

Page 134: ...ard 114 Ethernet cable output connector 71 Ethernet crossover cable pin connections 72 Ethernet devices connecting 51 Ethernet management interface 18 Ethernet management ports 21 Ethernet network interface cards cable pin assignments 71 connecting to 71 74 76 connectors 71 expansion slots PMC 21 F fan unit overview 31 fiber optic cable 51 74 field replaceable units 99 four port Ethernet 22 front ...

Page 135: ...onnection 23 modem connection 23 24 PMC carrier 18 installing a NIC 61 removing 57 power connections 46 power supplies load sharing 29 47 120 overview 29 redundancy 29 47 120 status LEDs 30 power supply status 123 printenv command 81 R rack space 18 rack mounting the appliance 38 replacing fan unit 119 hard disk drive 100 memory 108 power supplies 120 RJ 45 cable 51 RJ 45 connector 71 72 RS 232 da...

Page 136: ...st traffic 19 unsetalias command 85 unsetenv command 84 upgrading memory 108 UTP5 dual mode Ethernet 68 V variables autoboot 80 boot flag 80 boot manager 80 boot device 80 boot file 80 bootwait 80 setting 83 viewing 81 Voyager opening 51 VT100 compatible terminal 44 W warning notices 14 ...

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