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Page 2: ...s but also remotely view the videos on mobile phone The intelligent motion detection alert can send push notifications to your phone so that you can instantly know what happens around your properties or anywhere you want to monitor If you are satisfied with our product could you please share your purchase experience on Amazon Your precious customer review will help us shape our business to the bes...
Page 3: ... What if I forgot my system login password 21 Q5 Why can t I record or playback 22 Q6 After connecting why nothing show on screen 23 Q7 What if my USB flash drive can t be detected by the system 24 Q8 How does human detection recording work 24 Q9 Do I need to set the system only record when human detected for saving hard drive storage 24 Q10 How to add a new camera to NVR recorder 24 Q11 Human sha...
Page 4: ...ound can also be customized IR Night Mode Camera has built in IR LEDs and floodlight LEDs IR LEDs will automatically switch on for normal night vision when camera environment gets dark Floodlight It will turn on once human detected at night and it won t turn on at daytime Instant app alert Once an intruder is detected an alert message will be sent to your phone Human detection recording Camera wil...
Page 5: ...t in through speaker port and damage camera Please use waterproof tape on Ethernet cable connection exposed out Inspection of Package List Here is the list for product and relevant accessories If there is anything broken or missing please contact us as soon as possible Camera Appearance 1 Standby power supply port Do not connect 2 Network port Ethernet port for Video and Power input Name Quantity ...
Page 6: ...otice This user manual designed for different system model if your system has pre installed hard drive please skip this step and check further steps to install the system How to install hard drive into NVR box Please power off NVR before installing hard drive Loose the top two screws to remote the cover Connect data wire and power wire to hard drive Connect data wire and power wire to Main Board S...
Page 7: ...o the router by provided Ethernet cable the router must be WAN wide area work Image may vary for different model Notice We provide 70ft Ethernet cables for each camera If needed you can replace the Ethernet cable up to 300ft Normal Cate 5 6 Ethernet cable supported We don t recommend adding on Ethernet cables on original cables by any kind of Ethernet connector it may cause video or power lose Aft...
Page 8: ... by pencil Using electric drill to punch in the marked areas make sure every hole is deeper than 30mm Knock the plastic rivets into the guide holes and ensure that they are tightened up Fixing IP camera The structure of camera is integrated please use 3 screws provided to fix camera on the wall Bracket adjustment loosen according to screws on camera base adjust camera s direction then fasten screw...
Page 9: ... and accuracy of human detection a lot Other Wrong Installation Scenes Wrong Installation Scenario Cameras are installed closely to the wall which reflect light at night with the IR LEDs After adjustment Getting much clearer night vision after turn camera lens towards right When camera lens towards tree other area hard to see because of IR light reflection Object in front of camera lens and it ref...
Page 10: ...eration you ll be asked to change password and set security questions first Notice Please remember the password and security QA it may take efforts to reset password if you forgot the password Log in Click Next you ll see password page pop up Input your password Simply click Log in to access the system Set Time After login please navigate to Main Menu Date Time set time zone and time Note If you f...
Page 11: ...se navigate to Main Menu Record Conf choose channel We don t suggest customer to change the recorder plan because system default setting would be better Length Time length of each recorded video file 60 minutes per file as default Mode Choose Schedule Week Select All Period Set record period based on your own schedule For examples when you are not at home at 7 00am to 9 00am 17 00pm to 19 00pm you...
Page 12: ...e Reported is checked Alarm Sound When human movement detected cameras will turn on siren alarm and floodlight as default setting You can disable Siren Alarm here Or change the content of the alarm sound click Set MD Interval the shortest time between two triggered events Record Channel Select a channel to record when the camera catches human movement or you can choose all channels to record and v...
Page 13: ...uman detection area is whole screen please simply drag your mouse to select specific area within red box for human detection Click OK to save How to turn off camera floodlight Right click mouse IPC param Image set day night mode smart infrared Default setting is Smart Alert ...
Page 14: ... color refers to different record type click time spot on the timeline to start playback Right click your mouse choose UpWindow to navigate out Note only 4 channels can be selected at a time Check human detection recording only the red line refers to Human Alarm recording put your mouse on the timeline scroll mouse the timeline will be expanded please click on the red line to check human detection...
Page 15: ...e Search On home screen please right click the mouse navigate to Playback choose Face Search select channel date and click OK You ll see how many people entered the area at that day Double click the portrait to view the video ...
Page 16: ...ps From the home screen please right click your mouse choose Main Menu System Setup Backup insert a USB flash drive into the USB port of NVR box click Detect after the flash is searched out please select it click Backup Select Record Type channel set start time and end time click Add video files will show up in the area please select target file click Start Backup format optional AVI or MP4 9 ...
Page 17: ...nt Step3 Find Device QR code QR code is on your monitor Put your mouse at top center of your screen and you will see the AR code Attention It must show Connected above the blue indicator line As show below If it shows Not connected It s in unconnected status Please check the FAQ2 from the User Manual Q If there is no QR code A Log in first Please click the right mouse button select the main menu l...
Page 18: ...ed account on XMEye Pro app click button at upper right Click NVR Click button to scan the QR code Refers to Step3 Besides write your own device name on the icon Click OK Step5 How to Use the app Please navigate to the Click Play icon to preview ...
Page 19: ...icon choose Cam page so you can press and hold to talk that you can speak to the person in front of this camera Sign Meaning Sign Meaning Hear the sound from this camera Click playback recordings with HDD Intercom Setting for this camera Take snapshot and save it to phone local file Full Screen Record video and save it to phone local file View 4 cameras at the same time ...
Page 20: ... snapshots When human movements are detected Step 8 Open Phone Permission Setting If your smart phone can t receive app alert after setting please navigate into your phone setting check whether if the notification permission of XMEye Pro has been turned on or not Please give all permission to XMEye Pro in your phone setting Permissions Notifications Restrict date usage Battery saver For Android Us...
Page 21: ...ssage from a specific camera on your phone app please navigate to the Preview page double click to zoom in the camera s channel click button choose Intelligent Alarm turn off APP Push Displays Traces After opening human shape is detected and there is a picture frame on the image Alert Area You can set the detection area ...
Page 22: ...em again If you can t find 4 IP continue to see the following steps 3 There are 8 network ports on the back of the video recorder Change the port of the channel without view and plug it into another network port Search it again and try to see if you can find 4 IP 4 Try to change the network cable of the camera Swap the good network cable to network cable that cannot search the IP or remove the cam...
Page 23: ...ether DHCP Enable is turned on if it s not please turn it on and then click OK to exit the menu Multi wait a while then enter the interface just now again click NetService and check if the cloud status is connected If Probing DNS showing change the Primary DNS into 8 8 8 8 click OK to exit the menu You will see whether the Cloud status is connected later 5 Log in your router to check whether the f...
Page 24: ... On your monitor screen you can click Forgot Password button to reset password by answering the safety questions If you forgot answer please click Forgot answer Then you will see following picture on the screen which shows the CAPCHA code on left side ...
Page 25: ...you can set the new password Note If you enter wrong password for three times the username will be locked please reboot the system or try again after half an hour later Q5 Why can t I record or playback 1 Please check the system you purchased preinstalled hard drive or not If not please purchase a surveillance hard drive and install in the NVR 2 Click Main Menu Advanced HDD info If the hard disk s...
Page 26: ...igher Because the output resolution of our system is 1280 1024P If monitor s resolution is not compatible image won t show up either 3 Please try to connect NVR to another monitor with higher resolution after images show up please right click the mouse Main Menu System Setup Display adjust to lower level such as 1024 768 Click Apply to save 4 If the problem continues please try to connect NVR to m...
Page 27: ...cord when human detected for saving hard drive storage Our system has most advanced video data compression technology 1TB hard drive can record more than 2 weeks 24 7 continually When hard drive is full the oldest files will be deleted automatically To avoid missing important information we do recommend customers to keep human detection recording and regular recording opened Q10 How to add a new c...
Page 28: ...ck IP add Or click Quick set Q11 Human shape detection didn t work Please check page11 of the manual to see if the human shape function is turned on All are on by default Check whether the human shape detection area has been set The area should be larger and must be able to detect the human shape completely ...
Page 29: ...stomizing the mode double click the selected channel to enter full screen mode B Right click mouse choose IPC Param Image Set day night mode Choose Smart Infrared mode if you want to turn off the floodlight Note The default setting is Smart Alert Day night mode Day Night Smart Alert Default Setting Color Video Default black white video floodlight switch on once detect humanoid change to color vide...
Page 30: ...to view the video on your computer or laptop please send message to our customer support email serviceus wesecuu net with your personal email address We will send the computer software for Windows or Mac to you E mail Subject Request CMS software for MAC IOS system or Window system Q16 What if I forgot my password of the XMEye Pro APP Open your App and click Forget Password and then you can choose...
Page 31: ...28 Fill in your email and then click Get Code Check your email box you You can see a verification code fill this number in your APP and you can Reset your password ...
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Page 33: ...anks for your purchase and support We appreciate all your valuable feedback If you have any questions about our products Please feel free to contact us directly Thank you Toll Free 1 888 971 6718 Email ID serviceus wesecuu net ...
