COOLSCOPE Service Advisory FAQs
Q:
My COOLSCOPE has not presented the symptoms described in this service advisory. Have the pictures
I have taken been affected in any way by the issues of this advisory?
A:
No.
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Q:
My COOLSCOPE has not presented any of the symptoms identified in this service advisory. May I send
it to Nikon for evaluation?
A:
YES, Nikon will perform preventive service to the affected electrical component so there will be no
future chance of this issue occurring. There are a number of variables that can affect when and to
what extent the actual operation of potentially affected COOLSCOPES may become noticeable. If your
COOLSCOPE has not shown signs of being affected or of inoperability, you may continue
using it, but we highly recommend you take advantage of this free service advisory repair.
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Q:
If I send my COOLSCOPE to Nikon for service, when will it be returned to me?
A:
Nikon will require approximately 7 to 10 working days to evaluate and complete the repair on your
COOLSCOPE. This does not include the time required for return shipping.
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Q:
Can I take my COOLSCOPE to my authorized Nikon Instrument Inc. Dealer for their service facility to
have this work performed?
A:
No. The work related to this advisory must be performed by Nikon Instrument Inc. Service
Department. Please refer to the Service Advisory Return Form for return instructions and the Nikon
Instruments Inc. service location.
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Q:
I have already experienced problems identified in this advisory and sent my COOLSCOPE to Nikon
Instruments Inc. for repair. Because my COOLSCOPE’s standard warranty had expired, I was charged
for the repairs. Am I entitled to a refund for those charges?
A:
Yes, please provide Nikon with a copy of the Nikon Instruments Inc. repair receipt associated with the
previous repair. Your repair receipt copy must include your COOLSCOPE’s model and serial number.
Send it to:
Nikon Instrument Inc.
Operations Center
336 S. Service Road
Melville, NY 11747
Be sure to include a filled out copy of the Service Return Form that provides us with your return
address, phone and email contact information.
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Q:
If I have additional questions or concerns about this advisory, how can I contact Nikon?
A:
For assistance with additional questions or concerns about this advisory, please call Nikon Instrument
Service Department at 631-845-7788 or toll-free at 1-800-52-NIKON during business hours M-F
Eastern time zone. To send Nikon an email about this advisory, address your email message to
and be sure to include your contact information including your address,
phone and fax contacts and COOLSCOPE model and serial number.
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