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8001009 Cellometer® Auto T4 User Manual Rev C
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Chapter 12. Troubleshooting and FAQs
This chapter lists troubleshooting steps for resolving potential issues, common software error messages and
Frequently Asked Questions
(FAQs).
TROUBLESHOOTING AND ERROR MESSAGES
Particles appear in the background/background is too dark
•
Take a new background image by following the steps presented in
Instrument cannot be powered on
•
Check to ensure the Power Cord that was provided with the instrument is being used.
•
Check Power Cord to confirm it is not kinked or tangled.
•
Check that Power Cord is plugged in properly to both the outlet and the instrument.
•
Check that Power Switch on instrument is set to the ON position.
Instrument displays software error messages
The Auto T4 software has built-in error messaging when functionality is operating improperly. A few common error
messages are listed below:
•
No instrument detected.
•
Background was saved, but …. Dim XXX counts
•
Error setting up Preview
•
Could not read GPIO Values
•
Running software in data analysis mode.
IF ERROR REQUIRES REBOOTING THE INSTRUMENT
If error encountered cannot easily be resolved, follow the steps listed below to reboot the Auto T4 system and
repeat the task to be performed.
1.
Close out of the software.
2.
Shut down and restart the Operating Computer.
3.
Power OFF the instrument.
4.
After the Operating Computer has restarted, power ON the instrument.
5.
Restart the Auto T4 software.
If the problem persists, contact Nexcelom Support for assistance at +1 (978) 327-5340 or email:
Summary of Contents for Cellometer Auto T4
Page 1: ......
Page 6: ...Table of Contents 8001009 Cellometer Auto T4 User Manual Rev C vi ...
Page 12: ...Chapter 1 Introduction 8001009 Cellometer Auto T4 User Manual Rev C 6 ...
Page 16: ...Chapter 2 Equipment Safety 8001009 Cellometer Auto T4 User Manual Rev C 10 ...
Page 26: ...Chapter 5 Operation 8001009 Cellometer Auto T4 User Manual Rev C 20 ...
Page 36: ...Chapter 6 Software GUI Elements 8001009 Cellometer Auto T4 User Manual Rev C 30 ...
Page 46: ...Chapter 8 Counting and Analysis Workflow 8001009 Cellometer Auto T4 User Manual Rev C 40 ...
Page 56: ...Chapter 9 Cell Types 8001009 Cellometer Auto T4 User Manual Rev C 50 ...
Page 66: ...Chapter 13 Nexcelom Support 8001009 Cellometer Auto T4 User Manual Rev C 60 ...
Page 70: ...Appendix A Consumables 8001009 Cellometer Auto T4 User Manual Rev C 64 ...
Page 72: ...Appendix B Declaration of Conformity 8001009 Cellometer Auto T4 User Manual Rev C 66 ...