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2. In the Administrator Mode screen, click the Defragment Hard Drive link (under the System Utilities
heading) and follow directions provided (see also the heading System Utilities in Section 5.2.3).
This process can take considerable time, so it’s best not to commence unless time (before a
production) permits.
A.5.2 RESOLVE SERIOUS INSTABILITY OR DROPPED FRAMES?
If the system becomes seriously unstable or is dropping frames with ‘known compatible’ video files (after
the warm-up period), consider a full System Restore (see item A.5.7).
A.5.3 UPDATE TRICASTER?
1. Connect TriCaster to a valid Internet connection
2. Click the Shut Down icon on the Home Page of the Startup Screen.
3. Click the Administrator Mode link at right to exit the TriCaster environment.
4. In the Administrator Mode screen, click Update TriCaster under the System Utilities heading. This will
open the Downloads and Updates page in your system web browser. This page lists update options
appropriate for your system (see also the heading System Utilities in Section 5.2.3).
Note: Updates sometimes require changes to TriCaster configuration files. In such cases, the original (pre-
update) files are automatically stored in a directory named “Configuration (Backup)” located at
C:\TriCaster\Configuration, to avoid unintended loss of custom settings.
At times you might decide to restore one of these in place of the newer configuration file, to retain use of
certain settings (or perhaps, macros). An advanced user might opt to cut and paste relevant lines from the
older file into the new one (we suggesting backing up the newer file in this case, too, out of an abundance
of caution).
S
UPPLEMENTARY
Q
UESTION
:
Q: Can I backup my TriCaster configuration files before a software upgrade?
A: Backups of TriCaster’s configuration files are automatically stored when the software is updated. The
backed up files can be located inside the folder at C:\TriCaster\Configuration\Configuration (Backup).
A.5.4 UPDATE THE FLASH® AND/OR WINDOWS MEDIA ENCODER®?
TriCaster is not designed to be user-upgradable. For certain features to work correctly, specific versions of
third-party utilities must be present. These applications are upgraded in timely fashion in official TriCaster
updates.
It is quite likely that any attempt to update these manually will have unintended results, and you are strongly
cautioned against doing so (unless otherwise directed by Customer Support).