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newair.com
TROUBLESHOOTING
You can solve many common problems easily, saving you the cost of time spent
communicating with customer service. Try the suggestions below to see if the
problem you’re facing has a simple solution.
If not, feel free to contact
customer service at [email protected]
Problem
Possible Causes
Solution
The fridge isn’t
working.
It isn’t
connected to a
power supply.
Plug in the fridge.
The circuit breaker is
tripped, or a fuse has
been blown.
Turn the circuit breaker
back on, or replace the
fuse.
The fridge isn’t cold
enough.
The temperature is not
set correctly.
Check the set
temperature.
The ambient
temperature could
require a lower
temperature setting.
Set to a lower
temperature.
The door is being
opened too often.
Do not open the door
more often than
necessary.
The door was not closed
completely.
Close door properly.
The door is not sealed.
Check the door seal and
clean or replace if it does
not provide a proper
seal.
The fridge compressor
turns itself on and off
frequently.
A large amount of items
have just been placed in
the fridge.
Let the fridge run for a
while to see if it reaches
the set temperature.
The door is being
opened too often.
Do not open the door
more often than
necessary.
The door was not closed
completely.
Close door properly.
