Troubleshoot the WiFi connectivity
Tip: If you want to change the WiFi settings of the access point’s network, use a wired
LAN connection to avoid being disconnected when the new WiFi settings take effect.
A WiFi device cannot connect to the access point
If a WiFi device cannot connect to the access point or the WiFi connectivity is not normal,
try to isolate the problem:
•
Do the SSID, WiFi security, and radio band settings match? Make sure that the
WiFi settings in the WiFi device and access point match exactly and that the radio
band (2.4 GHz or 5 GHz) over which the device is trying to connect is broadcasting
for the SSID.
The SSID and WiFi security settings of the access point and WiFi device must match
exactly. For more informations about these settings and the radio bands, see
Configure a WiFi network that is open or secured with WPA2 or WAP3 personal
security on page 49 or Configure a WiFi network that is secured with WPA2 or WAP3
enterprise security on page 53.
•
Does the WiFi device support the type of security? Make sure that the WiFi device
supports the authentication and encryption that is configured for the SSID. For more
information, see Configure a WiFi network that is open or secured with WPA2 or
WAP3 personal security on page 49 or Configure a WiFi network that is secured with
WPA2 or WAP3 enterprise security on page 53.
Note: If the access point’s WiFi authentication and encryption is set to WPA3
Personal, make sure that the WiFi adapter device driver is updated to the latest
version on the WiFi device.
•
Can the WiFi device find the access point?
-
Are both WLAN LEDs off? If both WLAN LEDs are off and you did not disable
the LEDs (see Control the LEDs on page 109), the WiFi radios are probably off
too. For more information about enabling or disabling the WiFi radios, see Set
up a WiFi on/off schedule for an SSID on page 75.
-
Is one WLAN LED off? If only one WLAN LED is off, the associated radio band
(2.4 GHz or 5 GHz) is probably disabled on all active WiFi networks (SSIDs). For
example, if the 5 GHz WLAN LED is off but the 2.4 GHz WLAN LED is lighting,
the 5 GHz radio band is probably disabled for each active SSID. For more
information, see Configure a WiFi network that is open or secured with WPA2 or
User Manual
129
Perform Diagnostics and
Troubleshooting
NETGEAR WiFi 6 AX1800/AX3600 Dual Band PoE/PoE+ Access Points, WAX214 and WAX218
