WiFi LED is off
If the WiFi LED
remains off, check to see if both radios on the AP are disabled (see
Control the WiFi radios on page 43). By default, both radios are enabled and the WiFi
LED lights solid green.
Troubleshoot the WiFi connectivity
If you are experiencing trouble connecting over WiFi to the AP, try to isolate the problem:
•
Make sure that the WiFi settings in your WiFi device and AP match exactly.
For a device that is connected over WiFi, the WiFi network name (SSID) and WiFi
security settings of the AP and WiFi device must match exactly. If you did not change
the default settings, the default SSIDs and default WiFi passphrase are as follows:
-
The default SSID in the 2.4 GHz radio band is NETGEAR_11N with the default
WiFi passphrase sharedsecret.
-
The default SSID in the 5 GHz radio band is NETGEAR_11AC with the default
WiFi passphrase sharedsecret.
•
Does the WiFi device that you are using find your WiFi network?
If not, check the WiFi LED
on the top of the AP. If the WiFi LED is off, both WiFi
radios are probably off too. For more information about the WiFi radios, see Control
the WiFi radios on page 43.
•
If you disabled the AP’s SSID broadcast, your WiFi network is hidden and does not
display in your WiFi client’s scanning list. (By default, SSID broadcast is enabled.)
For more information, see View or change the basic WiFi settings on page 33.
•
Does your WiFi device support the security that you are using for your WiFi network
(WEP, WPA, or WPA2)? For information about changing the WiFi security, see View
or change the basic WiFi settings on page 33.
Tip: If you want to change the WiFi settings of the AP’s network, use a wired
connection to avoid being disconnected when the new WiFi settings take effect.
If your WiFi device finds your network but the signal strength is weak, check these
conditions:
•
Is your AP too far from your WiFi device or too close? Place your WiFi device near
the AP but at least 6 feet (1.8 meters) away and see whether the signal strength
improves.
•
Are objects between the AP and your WiFi device blocking the WiFi signal?
User Manual
86
Troubleshooting
802.11ac Wireless Access Point Model WAC104
