Troubleshooting
108
VDSL Voice Gateway
For more information about the Internet connection, see
82.
6.
If your gateway cannot obtain an IP address from the ISP, try to force your cable or DSL
broadband modem to recognize your new gateway by restarting your network in this order:
a.
Unplug
and
turn off the cable or DSL broadband modem.
b.
Unplug the gateway.
c.
Plug in the cable or DSL broadband modem and turn it on.
d.
Wait two minutes.
e.
Plug in the gateway and wait two minutes.
If your gateway is still unable to obtain an IP address from the ISP, the problem might be one
of the following:
•
Your Internet service provider (ISP) might require a login program.
Ask your ISP if it requires PPP over Ethernet (PPPoE) or some other type of login. If your
ISP requires a login, the login name and password might be set incorrectly.
•
Your ISP might check for your computer’s host name.
Assign the computer host name of your ISP account as the account name in the Internet
Setup screen.
•
Your ISP allows only one Ethernet MAC address to connect to Internet and might check
for your computer’s MAC address. In this case, do one of the following:
-
Inform your ISP that you have bought a new network device, and ask them to use the
gateway’s MAC address.
-
Configure your gateway to clone your computer’s MAC address.
Troubleshoot Internet Browsing
If your gateway can obtain an IP address, but your computer is unable to load any web pages
from the Internet, it might be for any of the following reasons:
•
Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www
addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or
two DNS servers for your use. If you entered a DNS address during the gateway’s
configuration, reboot your computer and verify the DNS address. You can configure your
computer manually with DNS addresses, as explained in your operating system
documentation
.
•
Your computer might not have the gateway configured as its TCP/IP gateway.
If your computer obtains its information from the gateway by DHCP, reboot the computer
and verify the gateway address.
•
You might be running login software that is no longer needed.
