NETGEAR RBK50-100PES ORBI User Manual Download Page 99

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Troubleshooting

This chapter provides information to help you diagnose and solve problems you might
experience with your router. If you do not find the solution here, check the NETGEAR support
site at

support.netgear.com

for product and contact information.

This chapter includes the following sections:

•

Quick Tips

•

The Router and Satellite Do Not Sync

•

Cannot Log In to the Router

•

Cannot Access the Internet

•

WiFi Connectivity

•

Troubleshoot Your Network Using the Ping Utility

Summary of Contents for RBK50-100PES ORBI

Page 1: ...NOTICE MARQUE REFERENCE CODIC NETGEAR RBK50 100PES ORBI 4262859...

Page 2: ...350 East Plumeria Drive San Jose CA 95134 USA September 2016 202 11675 01 Orbi High Performance AC3000 Tri band WiFi System User Manual...

Page 3: ...use only official NETGEAR support resources Conformity For the current EU Declaration of Conformity visit http kb netgear com app answers detail a_id 11621 Compliance For regulatory compliance informa...

Page 4: ...net Setup Wizard 18 Manually Set Up the Internet Connection 19 Specify an Internet Connection Without a Login 19 Specify an Internet Connection That Uses a Login 20 Specify IPv6 Internet Connections 2...

Page 5: ...S Settings 56 Set Up a Default DMZ Server 57 Change the Router s Device Name 58 Change the LAN TCP IP Settings 59 Specify the IP Addresses That the Router Assigns 60 Disable the DHCP Server Feature in...

Page 6: ...ntry 93 Application Example Make a Local Web Server Public 93 How the Router Implements the Port Forwarding Rule 93 Port Triggering 94 Add a Port Triggering Service 95 Enable Port Triggering 96 Applic...

Page 7: ...uter and a satellite The router connects to your modem or gateway The satellite extends the WiFi signal throughout your home This chapter contains the following sections Orbi Router and Satellite Over...

Page 8: ...ite is white Router Satellite 1 2 5 6 1 8 8 2 6 5 7 7 3 4 4 Figure 1 Orbi router and satellite front and back views 1 Ring LED not shown in image 5 USB port 2 Sync button also used for WPS connection...

Page 9: ...ge 100 Blinking blue and magenta The Internet connection is blocked because you set up Internet traffic metering and reached the maximum allowed amount of Internet traffic Satellite ring The ring LED...

Page 10: ...ses a battery backup put the battery back in 3 Connect your modem to the Internet port of your router with the yellow Ethernet cable that came with your router 4 Connect the power adapter to your rout...

Page 11: ...Orbi router After the satellite s ring LED pulses magenta it lights one of the following colors for 10 seconds and then turns off Solid blue The connection between the router and the satellite is goo...

Page 12: ...the Network and Access the Router This chapter contains the following sections Connect to the Network Types of Logins Use a Web Browser to Access the Router Change the Language Access the Router With...

Page 13: ...reen to notify you that an Ethernet cable is connected WiFi Connection To find and select the WiFi network 1 Make sure that the router or satellite is receiving power its Power LED is lit 2 On your Wi...

Page 14: ...umber Figure 4 Router label The label on the satellite shows the WiFi network name and password the satellite s MAC address and the satellite s serial number Figure 5 Satellite label Types of Logins S...

Page 15: ...gives you all the information needed to connect to the Internet For DSL service you might need the following information to set up your router The ISP configuration information for your DSL account I...

Page 16: ...er 6 If the router does not connect to the Internet do the following a Review your settings Make sure that you selected the correct options and typed everything correctly b Contact your ISP to verify...

Page 17: ...select a language from the menu 5 When prompted click the OK button to confirm this change The page refreshes with the language that you selected Access the Router With NETGEAR genie App The genie app...

Page 18: ...allow Orbi to detect the Internet connection when you first access the router with a web browser You can also customize or specify your Internet settings This chapter contains the following sections U...

Page 19: ...rbilogin com A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page di...

Page 20: ...s connected to the network 2 Enter orbilogin com A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are c...

Page 21: ...s primary DNS server If a secondary DNS server address is available enter it also 10 Select a Router MAC Address radio button Use Default Address Use the default MAC address Use Computer MAC Address...

Page 22: ...s On Dial on Demand or Manually Connect 11 To change the number of minutes until the Internet login time out in the Idle Timeout In minutes field type the number of minutes This is how long the router...

Page 23: ...AR website does not display within one minute see Chapter 14 Troubleshooting Specify IPv6 Internet Connections You can set up an IPv6 Internet connection if genie does not detect it automatically To s...

Page 24: ...gs are saved Requirements for Entering IPv6 Addresses IPv6 addresses are denoted by eight groups of hexadecimal quartets that are separated by colons You can reduce any four digit group of zeros withi...

Page 25: ...address that is acquired for the router s LAN interface The number after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acqui...

Page 26: ...Internet Connection Type menu select Auto Config The router automatically detects the information in the following fields Router s IPv6 Address on WAN This field shows the IPv6 address that is acquir...

Page 27: ...6 6rd Tunnel Internet Connection The 6rd protocol makes it possible to deploy IPv6 to sites using a service provider s IPv4 network 6rd uses the service provider s own IPv6 address prefix This limits...

Page 28: ...s section Router s IPv6 Address on LAN This field shows the IPv6 address that is acquired for the router s LAN interface The number after the slash is the length of the prefix which is also indicated...

Page 29: ...Up an IPv6 6to4 Tunnel Internet Connection The remote relay router is the router to which your router creates a 6to4 tunnel Make sure that the IPv4 Internet connection is working before you apply the...

Page 30: ...address 7 Select an IPv6 Domain Name Server DNS Address radio button Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers Your ISP automatically assigns this address Use These DNS...

Page 31: ...name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup IPv6 The IPv6 page displays 5 From the Intern...

Page 32: ...If you do not specify the DNS servers the router uses the DNS servers that are configured for the IPv4 Internet connection on the Internet Setup page See Manually Set Up the Internet Connection on pag...

Page 33: ...Internet Connection Type menu select DHCP The router automatically detects the information in the following fields Router s IPv6 Address on WAN This field shows the IPv6 address that is acquired for...

Page 34: ...ble might require a host name of home and Comcast sometimes supplies a domain name 9 Select an IP Address Assignment radio button Use DHCP Server This method passes more information to LAN devices but...

Page 35: ...er the IPv6 address If no address is acquired the field displays Not Available 6 In the Login field enter the login information for the ISP connection This is usually the name that you use in your ema...

Page 36: ...data packets travel through many devices along the way If a device in the data path uses a lower MTU setting than the other devices the data packets must be split or fragmented to accommodate the dev...

Page 37: ...an MTU problem a common solution is to change the MTU to 1400 If you are willing to experiment you can gradually reduce the MTU from the maximum value of 1500 until the problem goes away The followin...

Page 38: ...trusions from the Internet This chapter includes the following sections Set Up Parental Controls Allow or Block Access to Your Network Use Keywords to Block Internet Sites Block Services From the Inte...

Page 39: ...outer user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select Parental Controls The Live Pare...

Page 40: ...ontrols are now set up for the router 12 To enable Parental Controls click the Enable Live Parental Controls button Allow or Block Access to Your Network You can use access control to block access to...

Page 41: ...ices joining your network in the future after you apply these settings 7 To allow the computer or device you re currently using to continue to access the network select the check box next to your comp...

Page 42: ...here field enter a keyword or domain that you want to block For example Specify XXX to block http www badstuff com xxx html Specify com if you want to allow only sites with domain suffixes such as ed...

Page 43: ...login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select...

Page 44: ...The settings for this service automatically display in the fields 8 To add a service or application that is not the list select User Defined a If you know that the application uses either TCP or UDP...

Page 45: ...Control The Access Control page displays 5 Select the Turn on Access Control check box 6 Click the View list of allowed devices not currently connected to the network link The list displays 7 Select...

Page 46: ...ll Day for 24 hour blocking 6 Select your time zone from the list 7 If you live in a region that observes daylight saving time select the Automatically adjust for daylight savings time check box 8 Cli...

Page 47: ...utgoing Mail Server Port Number field enter your mail server s port number You might be able to find this information in the configuration window of your email program 9 If your outgoing email server...

Page 48: ...nd WiFi System Your settings are saved Logs are sent automatically If the log fills before the specified time it is sent After the log is sent it is cleared from the router memory If the router cannot...

Page 49: ...48 5 5 Optimize Performance This chapter contains the following sections WiFi Multimedia Quality of Service Improve Network Connections With Universal Plug N Play...

Page 50: ...lications that do not support WMM and applications that do not require QoS are assigned to the best effort category which receives a lower priority than voice and video To disable WMM QoS 1 Launch a w...

Page 51: ...configuration can be enabled or disabled If the Turn UPnP On check box is cleared the router does not allow any device to automatically control router resources such as port forwarding 6 Type the adv...

Page 52: ...High Performance AC3000 Tri band WiFi System Table also displays what type of port is open and whether that port is still active for each IP address 9 To refresh the information in the UPnP Portmap Ta...

Page 53: ...he Router s Device Name Change the LAN TCP IP Settings Specify the IP Addresses That the Router Assigns Disable the DHCP Server Feature in the Router Manage Reserved LAN IP Addresses Custom Static Rou...

Page 54: ...tings Disable Port Scan and DoS Protection DoS protection protects your LAN against denial of service attacks such as Syn flood Smurf Attack Ping of Death and many others Select this check box only in...

Page 55: ...es are or when this number changes To make it easier to connect you can get a free account with a Dynamic DNS service that lets you use a domain name to access your home network To use this account yo...

Page 56: ...the password for your account 11 Click the Register button 12 Follow the onscreen instructions to register for your NETGEAR Dynamic DNS service 13 To check that Dynamic DNS is enabled in the router c...

Page 57: ...for your account 9 For a no IP Dyn account in the User Name field enter the user name for your account 10 For a NETGEAR account at no IP in the Email field type the email address for your account 11 I...

Page 58: ...if the IP address for that computer is entered as the default DMZ server WARNING DMZ servers pose a security risk A computer designated as the default DMZ server loses much of the protection of the f...

Page 59: ...er This device name displays in a file manager when you browse your network To change the router s device name 1 Launch a web browser from a WiFi enabled computer or mobile device that is connected to...

Page 60: ...ings if you need a specific IP subnet that one or more devices on the network uses or if you use competing subnets with the same IP scheme To change the LAN TCP IP settings 1 Launch a web browser from...

Page 61: ...changed the LAN IP address of the router you are disconnected when this change takes effect 9 To reconnect close your browser relaunch it and log in to the router Specify the IP Addresses That the Ro...

Page 62: ...must be in the same subnet as the router 7 Click the Apply button Your settings are saved The router delivers the following parameters to any LAN device that requests DHCP An IP address from the range...

Page 63: ...N Setup 5 Clear the Use Router as DHCP Server check box 6 Click the Apply button 7 Optional If this service is disabled and no other DHCP server is on your network set your computer IP addresses manua...

Page 64: ...tton 6 In the IP Address field type the IP address to assign to the computer or server Choose an IP address from the router s LAN subnet such as 192 168 1 x 7 Type the MAC address of the computer or s...

Page 65: ...me is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup 5 Select the radio button next to the reserved...

Page 66: ...a static route is needed consider the following case Your main Internet access is through a cable modem to an ISP Your home network includes an ISDN router for connecting to the company where you are...

Page 67: ...ary security measure in case RIP is activated Set Up a Static Route To set up a static route 1 Launch a web browser from a WiFi enabled computer or mobile device that is connected to the network 2 Ent...

Page 68: ...is added Edit a Static Route To edit a static route 1 Launch a web browser from a WiFi enabled computer or mobile device that is connected to the network 2 Enter orbilogin com A login window opens 3 E...

Page 69: ...n the satellite label If you log in to the router and change the WiFi settings the router automatically sends the new settings to the satellite If you change your WiFi settings make a note of the new...

Page 70: ...Apply button Your settings are saved The router sends the new settings to the satellite If you are using a WiFi connection and you changed the SSID you are disconnected from the network 8 Make sure th...

Page 71: ...ct Wireless 5 Under Security Options select a WPA option WPA2 PSK AES WPA PSK TKIP WPA2 PSK AES The WPA2 option uses the newest standard for the strongest security but some older computers and WiFi de...

Page 72: ...splays 4 Select ADVANCED Advanced Setup Wireless Settings Note The backhaul password is a security key that is used in WiFi communication between the router and the satellite For information about gen...

Page 73: ...ing router or gateway 2 Launch a web browser from a computer or WiFi device that is connected to the network 3 Enter orbilogin com A login window opens 4 Enter the router user name and password The us...

Page 74: ...mmunication between the router and the satellite You can generate a new backhaul password After you generate a new backhaul password you must use the Sync button to build a new backhaul connection so...

Page 75: ...ork The chapter includes the following sections Update the Router Firmware Change the admin Password Recover the admin Password View Router Status View and Manage Logs of Router Activity View Devices...

Page 76: ...ame is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Router Update The Router Update page displays...

Page 77: ...case and lowercase letters numbers and symbols It can be up to 30 characters To set the password for the user name admin 1 Launch a web browser from a WiFi enabled computer or mobile device that is co...

Page 78: ...fari browser To set up password recovery 1 Launch a web browser from a computer or WiFi device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router...

Page 79: ...sword recovery is enabled you are prompted to answer two security questions 4 Enter the saved answers to the security questions 5 Enter the serial number of your router The serial number is on the rou...

Page 80: ...ser from a WiFi enabled computer or mobile device that is connected to the network 2 Enter orbilogin com A login window opens 3 Enter the router user name and password The user name is admin The defau...

Page 81: ...The current reception inbound bandwidth used on the WAN and LAN ports Up Time The time elapsed since this port acquired the link Poll Interval The interval at which the statistics are updated in this...

Page 82: ...server that provides translation of network names to IP addresses Lease Obtained The date and time when the lease was obtained Lease Expires The date and time that the lease expires 6 To return the st...

Page 83: ...the website or news group visited or to which access was attempted Action The action that occurred such as whether Internet access was blocked or allowed 5 To refresh the log page click the Refresh b...

Page 84: ...it joins the network The unique MAC address for each device does not change 5 To update this page click the Refresh button Monitor Internet Traffic Traffic metering allows you to monitor the volume o...

Page 85: ...Counter Now button 9 If you want the router to issue a warning message before the monthly limit of Mbytes or hours is reached in the Traffic Control section enter a numeric value By default the value...

Page 86: ...ou might want to do this if you move the router to a different network See Factory Settings on page 197 To erase the configuration settings 1 Launch a web browser from a WiFi enabled computer or mobil...

Page 87: ...ton The file is uploaded to the router and the router reboots WARNING Do not interrupt the reboot process Set Up Remote Management You can access your router over the Internet to view or change its se...

Page 88: ...tical Select one of the following To allow access from a single IP address on the Internet select the Only This Computer radio button Enter the IP address to be allowed access To allow access from a r...

Page 89: ...Internet browser on a computer that is not on your home network 2 Type your router s WAN IP address into your browser s address or location field followed by a colon and the custom port number For ex...

Page 90: ...r Ports You can use port forwarding and port triggering to set up rules for Internet traffic You need networking knowledge to set up these features This chapter includes the following sections Port Fo...

Page 91: ...tion or game you want to provide 2 Find the local IP address of the computer on your network that will provide the service The server computer must always use the same IP address To specify this setti...

Page 92: ...browser from a WiFi enabled computer or mobile device that is connected to the network 3 Enter orbilogin com A login window opens 4 Enter the router user name and password The user name is admin The d...

Page 93: ...sword The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Port Forwarding Port Triggerin...

Page 94: ...lication Example Make a Local Web Server Public If you host a web server on your local network you can use port forwarding to allow web requests from anyone on the Internet to reach your web server To...

Page 95: ...r or WiFi device that sent the web page request Port Triggering Port triggering is a dynamic extension of port forwarding that is useful in these cases An application must use port forwarding to more...

Page 96: ...g Port Triggering page displays 5 Select the Port Triggering radio button The page adjusts 6 Click the Add Service button 7 In the Service Name field type a descriptive service name 8 In the Service U...

Page 97: ...ord The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Port Forwarding Port Triggering...

Page 98: ...puter and the IRC server Your router stores the original information performs Network Address Translation NAT on the source address and port and sends this request message through the Internet to the...

Page 99: ...you do not find the solution here check the NETGEAR support site at support netgear com for product and contact information This chapter includes the following sections Quick Tips The Router and Satel...

Page 100: ...ct Wired and wirelessly connected computers must use network IP addresses on the same network as the router The simplest way to do this is to configure each computer to obtain an IP address automatica...

Page 101: ...re that your computer or mobile device is connected to the Orbi WiFi network If you do not want to use a WiFi connection you can connect your computer to the Orbi router with an Ethernet cable If you...

Page 102: ...owing Inform your ISP that you bought a new network device and ask them to use the router s MAC address Configure your router to clone your computer s MAC address Troubleshoot Internet Browsing If you...

Page 103: ...ter orbilogin com A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home pa...

Page 104: ...band does your WiFi enabled computer or mobile device support this standard Did your computer or WiFi device automatically connect to a different WiFi network in your area such as a WiFi hotspot Troub...

Page 105: ...ks correctly test the path from your computer to a remote device To test the path from your computer to a remote device 1 From the Windows toolbar click the Start button and select Run 2 In the Window...

Page 106: ...ne of your computers Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem Some ISPs additionally restrict access to the MAC address of a single com...

Page 107: ...106 A A Supplemental Information This appendix covers the following topics Factory Settings Technical Specifications...

Page 108: ...ogin URL orbilogin com User name case sensitive admin Login password case sensitive password Internet connection WAN MAC address Use default hardware address WAN MTU size 1500 Port speed AutoSensing L...

Page 109: ...hannel 2 4 GHz Auto 5 GHz CH48 for front haul 5 GHz CH153 for back haul in NA PR AU CA and CH104 for back haul in EU Operating mode 1 Maximum wireless signal rate derived from IEEE Standard 802 11 spe...

Page 110: ...T or 100BASE TX or 1000BASE T RJ 45 WiFi Maximum wireless signal rate complies with the IEEE 802 11 standard 1 1 Maximum wireless signal rate derived from IEEE Standard 802 11 specifications Actual t...

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