Troubleshooting
102
Orbi High-Performance
AC3000
Tri-band
WiFi
System
•
You might be running login software that is no longer needed. If your ISP provided a
program to log you in to the Internet (such as WinPoET), you no longer need to run that
software after installing your router.You might need to go to Internet Explorer and select
Tools > Internet Options
, click the
Connections
tab, and select
Never dial a
connection
. Other browsers provide similar options.
Troubleshoot PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1.
Launch a web browser from a computer or WiFi device that is connected to the network.
2.
Enter
orbilogin.com
.
A login window opens.
3.
Enter the router user name and password.
The user name is
admin
. The default password is
password
. The user name and
password are case-sensitive.
The BASIC Home page displays.
4.
Click the
ADVANCED
tab.
The ADVANCED Home page displays.
5.
In the Internet Port pane, click the
Connection Status
button.
The Connection Status window opens.
6.
Check the Connection Status window to see if your PPPoE connection is active and
working.
If the router is not connected, click the
Connect
button.
The router continues to attempt to connect indefinitely.
7.
If you cannot connect after several minutes, the router might be set up with an incorrect
service name, user name, or password, or your ISP might be experiencing a provisioning
problem.
Unless you connect manually, the router does not authenticate using PPPoE until data is
transmitted to the network.
