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NETGEAR RAXE500, User Manual

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NETGEAR RAXE500 User Manual Download Page 19

2

Connect to the network and access
the router

You can connect to the router’s WiFi networks or use a wired Ethernet connection. This
chapter explains the ways you can connect and how to access the router and log in.

The chapter contains the following sections:

•

Connect to the network

•

Types of logins

•

Install and manage your router with the Nighthawk app

•

Use a web browser to access the router

•

Change the language

19

Summary of Contents for RAXE500

Page 1: ...User Manual Nighthawk AXE11000 Tri Band WiFi 6E Router Model RAXE500 NETGEAR Inc 350 E Plumeria Drive April 2021 San Jose CA 95134 USA 202 12165 01 ...

Page 2: ...ower supply For NETGEAR s Privacy Policy visit https www netgear com about privacy policy By using this device you are agreeing to NETGEAR s Terms and Conditions at https www netgear com about terms and conditions If you do not agree return the device to your place of purchase within your return period For 6 GHz devices Only use this device indoors The operation of 6 GHz devices is prohibited on o...

Page 3: ... router 22 Automatic Internet Setup 22 Log in to the router 24 Change the language 24 Chapter 3 Specify Your Internet Settings Use the Internet Setup Wizard 26 Manually set up the Internet connection 26 Specify an Internet connection without a login 26 Specify an Internet connection that uses a login 28 Manage a Multi Gig Internet connection 30 Get Multi Gig Internet With the Multi Gig Port 31 Get...

Page 4: ...ernet sites and services 54 Set up security event email notifications 55 Chapter 5 Manage Network Settings View or change the WAN settings 59 Set up a default DMZ server 60 Change the Router s Device Name 61 Change the LAN TCP IP settings 61 Specify the IP addresses that the router assigns 63 Disable the DHCP server feature in the router 64 Manage reserved LAN IP addresses 65 Reserve an IP address...

Page 5: ...ion to a LAN Device 96 Set Up Ethernet Port Aggregation to a LAN Device 97 View or Change the Router Ethernet Port Aggregation Mode 98 Chapter 6 Manage Your Router Update the router firmware 101 Check for new firmware and update the router 101 Manually upload firmware to the router 102 Change the admin password 103 Enable admin password recovery 103 Recover the admin password 104 View information ...

Page 6: ...ices Through the Internet Set up and manage Dynamic DNS 129 Set up FTP access through the Internet 129 Your personal FTP server 130 Set up your personal FTP server 130 Set up a new Dynamic DNS account 131 Specify a DNS account that you already created 131 Change the Dynamic DNS settings 132 Access USB storage devices through the Internet 133 Chapter 9 Use VPN to Access Your Network Set up a VPN co...

Page 7: ... 157 Sequence to restart your network 157 Check the power adapter and Ethernet cable connections 157 Check the WiFi settings 157 Check the network settings 157 Troubleshoot with the LEDs 158 Standard LED behavior when the router is powered on 158 Power LED is off or blinking 158 LEDs never turn off 158 Internet or Ethernet LAN port LEDs are off 159 WiFi LED is off 159 You cannot log in to the rout...

Page 8: ... your router Top panel LEDs and buttons Rear panel Extend the antennas Router label Position your router Connect your router to a modem Wall Mount Your Router For more information about the topics covered in this manual visit the support website at netgear com support 8 ...

Page 9: ...Unpack your router Your package contains the router the power adapter and an Ethernet cable Figure 1 Package contents User Manual 9 Hardware Setup Nighthawk AXE11000 Tri Band WiFi 6E Router ...

Page 10: ...ady Blinking white The router is not ready firmware is upgrading or the Reset button was pressed Off Power is not supplied to the router Power LED Solid white The Internet connection is ready Blinking white The port is sending or receiving traffic Off No Ethernet cable is connected between the router and the modem Internet LED User Manual 10 Hardware Setup Nighthawk AXE11000 Tri Band WiFi 6E Route...

Page 11: ...red on device Blinking amber The port is sending or receiving traffic at 1 000 Mbps 100 Mbps or 10 Mbps Off No device is connected to this Ethernet port Multi Gig 2 5G 1G Ethernet port 5 LED The LED color indicates the speed white for Gigabit Ethernet connections and amber for 100 Mbps or 10 Mbps Ethernet connections Solid white The router detected a 1 Gbps link with a powered on device Blinking w...

Page 12: ...i radios on and off If this LED is lit the WiFi radios are on If this LED is off the WiFi radios are turned off and you cannot use WiFi to connect to the router WiFi LED Pressing the WPS button lets your WPS enabled device join your router s WiFi network without typing the WiFi password The WPS LED blinks white during the WPS process and then lights solid white when the WPS enabled device connects...

Page 13: ... blinks white the router returns to its factory settings For information about the factory settings see Factory settings on page 167 3 USB 3 0 ports 1 and 2 Use the two USB 3 0 ports to connect USB storage devices to your router 4 Internet port One Gigabit Ethernet RJ 45 WAN port to connect your router to an Internet modem such as a cable modem or DSL modem If you do not use the Internet port for ...

Page 14: ...gation and LAN aggregation 6 Multi Gig 2 5G 1G Ethernet port 5 Use a Category 5e Cat5e Ethernet cable or higher rated Ethernet cable to connect a high speed modem for a high speed Internet connection For more information see Get Multi Gig Internet With the Multi Gig Port on page 31 If you do not use the Multi Gig port for an Internet connection you can connect a high speed LAN device such as a Mul...

Page 15: ...er of the area where your computers and other devices operate and within line of sight to your WiFi devices Make sure that the router is within reach of an AC power outlet and near Ethernet cables for wired computers Place the router in an elevated location minimizing the number walls and ceilings between the router and your other devices Place the router away from electrical devices such as these...

Page 16: ...etwork access Connect your router to a modem Before you can set up your router you need to connect it to your existing modem Note If your Internet connection does not require a modem you can connect your main Internet Ethernet cable to your router After you connected your router to a modem and powered it on finish your router s installation process using the Nighthawk app or router web interface F...

Page 17: ...ow Internet port on the router Note If your Internet connection does not require a modem connect your main Ethernet cable to the yellow Internet port on the router 3 Connect the power adapter to your router and plug the power adapter into a power outlet 4 If the Power LED does not automatically light press the Power On Off button on the rear panel of the router The router s Power LED lights solid ...

Page 18: ...the router To wall mount your router 1 Drill holes in the wall where you want to wall mount your router 2 Insert wall anchors in the holes 3 Insert screws into the wall anchors leaving 3 16 inch 0 5 cm of each screw exposed 4 Align the router s wall mounting holes with the screws and mount your router User Manual 18 Hardware Setup Nighthawk AXE11000 Tri Band WiFi 6E Router ...

Page 19: ...d Ethernet connection This chapter explains the ways you can connect and how to access the router and log in The chapter contains the following sections Connect to the network Types of logins Install and manage your router with the Nighthawk app Use a web browser to access the router Change the language 19 ...

Page 20: ...the local area network LAN Find and connect to the WiFi network To find and select the WiFi network 1 Make sure that the router is receiving power its Power LED is lit 2 On your computer or WiFi device find and select the WiFi network The WiFi network name is on the router label 3 Join the WiFi network and enter the WiFi password The password is on the router label Your device connects to the WiFi...

Page 21: ...manage your subscriptions If you do not own a NETGEAR account you can create one Router login The router login password that you need to log in to the router with the admin user name when you use a web browser to access the router Install and manage your router with the Nighthawk app With the Nighthawk app you can easily install and manage your router The app automatically updates the router to th...

Page 22: ...ter manually Before you start the setup process get your ISP information and make sure that the computers and devices in the network are using the settings described here When your Internet service starts your Internet service provider ISP typically gives you all the information needed to connect to the Internet For DSL service you might need the following information to set up your router The ISP...

Page 23: ...instructions The router connects to the Internet 5 If the browser does not display the NETGEAR installation assistant do the following Make sure that the computer is connected to one of the LAN Ethernet ports or over WiFi to the router Make sure that the router is receiving power and that its Power LED is lit Close and reopen the browser or clear the browser cache Browse to http www routerlogin ne...

Page 24: ...t time that you logged in The user name and password are case sensitive The BASIC Home page displays Change the language By default the language that displays when you log in to the router web interface is set to Auto To change the language 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter t...

Page 25: ...rnet connection automatically when you first access the router web interface You can also customize and manually specify your Internet settings This chapter contains the following sections Use the Internet Setup Wizard Manually set up the Internet connection Manage a Multi Gig Internet connection Specify IPv6 Internet connections Manage the MTU size 25 ...

Page 26: ...IC Home page displays 4 Select ADVANCED Setup Wizard The Setup Wizard page displays 5 Select the Yes radio button If you select the No radio button you are taken to the Internet Setup page see Manually set up the Internet connection on page 26 6 Click the Next button The Setup Wizard searches your Internet connection for servers and protocols to determine your Internet configuration Manually set u...

Page 27: ...nternet Port Aggregation on page 31 6 In the Does your Internet connection require a login section leave the No radio button selected 7 If your Internet connection requires an account name or host name click the Edit button in the Account Name section and enter the account name 8 If your Internet connection requires a domain name type it in the Domain Name If Required field For the other sections ...

Page 28: ...ved 13 Click the Test button to test your Internet connection If the NETGEAR website does not display within one minute see You cannot access the Internet on page 160 Specify an Internet connection that uses a login To view or change the basic Internet setup 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login wind...

Page 29: ... field type the password that you use to log in to your Internet service 10 If your ISP requires a service name type it in the Service Name if Required field 11 From the Connection Mode menu select Always On Dial on Demand or Manually Connect 12 To change the number of minutes until the Internet login times out in the Idle Timeout In minutes field type the number of minutes This is how long the ro...

Page 30: ...r your Internet connection However if your ISP offers Internet speeds faster than 1 Gbps you can do one of the following to get a high speed Internet connection Use the Multi Gig port on your router for your Internet connection see Get Multi Gig Internet With the Multi Gig Port on page 31 The Multi Gig port supports speeds of up to 2 5 Gbps Set up Internet port aggregation by aggregating the Inter...

Page 31: ...the Multi Gig port on the router to the high speed Ethernet port on the modem 2 Launch a web browser from a computer or mobile device that is connected to the router network 3 Enter http www routerlogin net A login window opens 4 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and passwo...

Page 32: ...nable Internet port aggregation a Launch a web browser from a computer or mobile device that is connected to the router network b Enter http www routerlogin net A login window opens c Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page disp...

Page 33: ... fixed but is IPv6 select Auto Config Your Internet service provider ISP can provide this information 6 Click the Apply button Your settings are saved Requirements for entering IPv6 addresses IPv6 addresses are denoted by eight groups of hexadecimal quartets that are separated by colons You can reduce any four digit group of zeros within an IPv6 address to a single zero or omit it The following er...

Page 34: ...the router s LAN interface The number after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Available 6 Select an IP Address Assignment radio button Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto Config T...

Page 35: ... automatically detects the information in the Router s IPv6 Address on LAN field This field shows the IPv6 address that is acquired for the router s LAN interface The number after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Available 6 Select a Remote 6to4 Relay Router radio button Auto You...

Page 36: ...AN Ethernet ports for IPv6 packets The router does not process any IPv6 header packets To set up a pass through IPv6 Internet connection 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified...

Page 37: ...N interface Default IPv6 Gateway The IPv6 address of the default IPv6 gateway for the router s WAN interface Primary DNS Server The primary DNS server that resolves IPv6 domain name records for the router Secondary DNS Server The secondary DNS server that resolves IPv6 domain name records for the router Note If you do not specify the DNS servers the router uses the DNS servers that are configured ...

Page 38: ...nd password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup IPv6 The IPv6 page displays 5 From the Internet Connection Type menu select DHCP The page adjusts The router automatically detects the information in the following fields Router s ...

Page 39: ...mation to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto Config This is the default setting This setting specifies how the router assigns IPv6 addresses to the devices on your home network the LAN 9 Optional Select the Use This Interface ID check box and specify the interface ID to be used for the IPv6 address of the router s LAN interface If you do not specify ...

Page 40: ... the field displays Not Available 6 In the Login field enter the login information for the ISP connection This is usually the name that you use in your email address For example if your main mail account is JerAB ISP com you would type JerAB in this field Some ISPs like Mindspring Earthlink and T DSL require that you use your full email address when you log in If your ISP requires your full email ...

Page 41: ... an IPv6 Internet connection through auto configuration 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive ...

Page 42: ...in name If your ISP provided a domain name type it in this field For example Earthlink Cable might require a host name of home and Comcast sometimes supplies a domain name 8 Select an IP Address Assignment radio button Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto Config This is the default setting This set...

Page 43: ... the router receives option 212 the fields are automatically completed Otherwise you must enter the 6rd settings To set up an IPv6 6rd Internet connection 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one ...

Page 44: ...ecifies how the router assigns IPv6 addresses to the devices on your home network the LAN 8 Optional Select the Use This Interface ID check box and specify the interface ID that you want to be used for the IPv6 address of the router s LAN interface If you do not specify an ID here the router generates one automatically from its MAC address 9 Select an IPv6 Filtering radio button Secured In secured...

Page 45: ...s and now you are experiencing connectivity or performance problems CAUTION An incorrect MTU setting can cause Internet communication problems For example you might not be able to access certain websites frames within websites secure login pages or FTP or POP servers If you suspect an MTU problem a common solution is to change the MTU to 1400 If you are willing to experiment you can gradually redu...

Page 46: ... A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup WAN Setup The WAN Setup page displays 5 In the MTU Size field enter a value from 64 to 1500 6 Click the Apply button Your settings ...

Page 47: ... following sections Manage NETGEAR Armor Enable access control to allow or block access to the Internet Use keywords to block Internet sites Delete keywords from the blocked list Block services from the Internet Prevent blocking on a trusted computer Manage network access control lists Schedule when to block Internet sites and services Set up security event email notifications 47 ...

Page 48: ...droid devices For more information about NETGEAR Armor visit netgear com landings armor default aspx You can manage NETGEAR Armor from the Nighthawk app Activate Armor using the Nighthawk app To activate Armor using the Nighthawk app 1 Launch the Nighthawk app The dashboard displays 2 Tap Security The Armor page displays 3 Tap the ACTIVATE button Armor is activated View or change your NETGEAR Armo...

Page 49: ...ked list 6 Select an access rule Allow all new devices to connect With this setting a new device can access your network You don t need to enter the its MAC address This is the default setting We recommend that you leave this radio button selected Block all new devices from connecting With this setting a new device cannot access your router s Internet connection but can still access your router s ...

Page 50: ...connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security Block Sites The Block Sites page displays 5 Select a keyword blo...

Page 51: ...omputer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security Block Sites The Block Sites pag...

Page 52: ...Block Services The Block Services page displays 5 Specify when to block the services To block the services all the time select the Always radio button To block the services based on a schedule select the Per Schedule radio button For information about how to specify the schedule see Schedule when to block Internet sites and services on page 54 6 Click the Add button The Block Services Setup page d...

Page 53: ...ess You can use the reserved IP address feature to specify the IP address See Manage reserved LAN IP addresses on page 65 To specify a trusted computer 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one tha...

Page 54: ...in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security Access Control The Access Control page displays 5 Select the Turn on Access Control check box 6 Click the View list of allowed devices not currently connected to the network link The list displays 7 Select the check box for a device 8 Use the Add button Edit button and Remove from the list butt...

Page 55: ... all days Time of Day to Block Select a start and end time in 24 hour format or select the All Day check box for 24 hour blocking 6 Click the Apply button Your settings are saved Set up security event email notifications The router can email you its logs of router activity The log records router activity and security events such as attempts to access blocked sites or services To set up email notif...

Page 56: ...ect the My Mail Server requires authentication check box and do the following a In the User Name field type the user name for the outgoing email server b In the Password field type the password for the outgoing email server 11 To send alerts when someone attempts to visit a blocked site select the Send Alerts Immediately check box Email alerts are sent immediately when someone attempts to visit a ...

Page 57: ...esses Use the WPS Wizard for WiFi connections Specify basic WiFi settings Change the WiFi mode Change the WiFi password or the WiFi security Set up a guest WiFi network Control the WiFi radios Enable or disable AX WiFi Enable or disable 20 40 MHz coexistence for the 2 4 GHz radio Enable or disable OFDMA Change the Transmission Power Control Set up a WiFi schedule Set up the router as a WiFi access...

Page 58: ... Set Up the Router in Bridge Mode Manage Ethernet Port Aggregation to a LAN Device 58 ...

Page 59: ...Z Server This feature is sometimes helpful when you are playing online games or videoconferencing but it makes the firewall security less effective Respond to Ping on Internet Port This feature allows your router to be discovered Use this feature only as a diagnostic tool or for a specific reason Disable IGMP Proxying IGMP proxying allows a computer on the local area network LAN to receive the mul...

Page 60: ...he firewall and is exposed to exploits from the Internet If compromised the DMZ server computer can be used to attack other computers on your network The router usually detects and discards incoming traffic from the Internet that is not a response to one of your local computers or a service that you configured on the Port Forwarding Port Triggering page Instead of discarding this traffic you can s...

Page 61: ...ter admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 In the Device Name field type a new name 6 Click the Apply button Your settings are saved Change the LAN TCP IP settings The rou...

Page 62: ...ome page displays 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 In the IP Address field type the IP address 6 In the IP Subnet Mask field type the subnet mask of the router The IP address and subnet mask identify which addresses are local to a specific device and which must be reached through a gateway or router 7 Change the RIP settings Router Information Protocol RIP allows a r...

Page 63: ...ddresses must be part of the same IP address subnet as the router s LAN IP address Using the default addressing scheme define a range between 192 168 1 2 and 192 168 1 254 although you can save part of the range for devices with fixed addresses To specify the pool of IP addresses that the router assigns 1 Launch a web browser from a computer or mobile device that is connected to the router network...

Page 64: ...e router By default the router acts as a DHCP server The router assigns IP DNS server and default gateway addresses to all computers connected to the LAN The assigned default gateway address is the LAN address of the router You can use another device on your network as the DHCP server or specify the network settings of all your computers To disable the DHCP server feature in the router 1 Launch a ...

Page 65: ... or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 I...

Page 66: ...s the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 Select the radio button next to the reserved address that you want to edit 6 Click the Edit button The Address Reservation page displays 7 Change the settings 8 Click the Apply button Your settings ...

Page 67: ...work 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED WPS Wizard A note explaining WPS displays 5 Click the Next button The WPS page displays 6 Select the...

Page 68: ... a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select Wireless The Wireless Sett...

Page 69: ...sconnected from the network 10 Make sure that you can connect wirelessly to the network with its new settings If you cannot connect wirelessly check the following Is your computer or mobile device connected to another WiFi network in your area Some WiFi devices automatically connect to the first open network without WiFi security that they discover Is your computer or mobile device trying to conne...

Page 70: ...s 802 11ax and 802 11n devices to function at up to 1200 Mbps This mode is the default mode 6 In the Wireless Network 5 GHz a n ac ax section select a WiFi mode from the Mode menu Up to 600 Mbps This mode allows 802 11ax 802 11ac 802 11n and 802 11a devices to join the selected WiFi network in the 5 GHz band of the network but limits 802 11ax 802 11ac and 802 11n devices to functioning at up to 60...

Page 71: ...ws 802 11ax and 802 11ac devices to function at up to 2400 Mbps This mode is the default mode Up to 4800 Mbps This mode allows 802 11ax 802 11ac 802 11n and 802 11a devices to join the selected WiFi network in the 6 GHz band of the network and allows 802 11ax and 802 11ac devices to function at up to 4800 Mbps 8 Click the Apply button Your settings are saved Change the WiFi mode if AX WiFi is disa...

Page 72: ...ode menu Up to 433 Mbps This mode allows 802 11ax 802 11ac 802 11n and 802 11a devices to join the selected WiFi network in the 5 GHz band of the network but limits 802 11ax 802 11ac and 802 11n devices to functioning at up to 433 Mbps Up to 1000 Mbps This mode allows for reduced interference with neighboring WiFi networks This mode allows 802 11ax 802 11ac 802 11n and 802 11a devices to join the ...

Page 73: ... 4 GHz 5 GHz or 6 GHz WiFi password enter a new password in the Password Network Key field For the 2 4 GHz and 5 GHz WiFi networks the Password Network Key field displays for the following WiFi security options WPA2 PSK AES To change the password for this security option you must enter a password that contains of 8 to 63 characters WPA PSK TKIP WPA2 PSK AES To change the password for this security...

Page 74: ...2 PSK AES and limits the speed of WiFi devices to 54 Mbps WPA3 Personal This security option enables WiFi devices that support WPA3 to join the WiFi network WPA3 is the latest security standard uses SAE encryption and is more secure than WPA2 If all devices on your network support WPA3 we recommend that you use this type of security 7 To change the WiFi security for the 6 GHz WiFi network select a...

Page 75: ... GHz band The channel also depends on the channel selection of the main WiFi network The router provides three default guest WiFi networks with the following names SSIDs 2 4 GHz guest WiFi network SSID NETGEAR Guest 5 GHz guest WiFi network SSID NETGEAR 5G Guest 6 GHz guest WiFi network SSID NETGEAR 6G Guest By default these networks are configured as open networks without security but are disable...

Page 76: ...network None An open WiFi network that does not provide any security Any WiFi device can join the 2 4 GHz 5 GHz or 6 GHz guest WiFi network This is the default setting for the guest WiFi network WPA2 PSK AES WPA2 provides a secure and fast connection but some older WiFi devices do not detect WPA2 and support only WPA Select WPA2 PSK AES security to allow 802 11n devices to connect to the 2 4 GHz 5...

Page 77: ...ur settings are saved Control the WiFi radios The router s internal WiFi radios broadcast signals in the 2 4 GHz and 5 GHz ranges By default they are on so that you can connect over WiFi to the router When the WiFi radios are off you can still use an Ethernet cable for a LAN connection to the router You can turn the WiFi radios on and off with the WiFi On Off button on the router or you can log in...

Page 78: ...eless Settings The Wireless Settings page displays 5 Do one of the following for your router s WiFi networks Turn off the WiFi radio Clear the Enable Wireless Router Radio check box Turn on the WiFi radio Select the Enable Wireless Router Radio check box 6 Click the Apply button Your settings are saved Enable or disable AX WiFi AX WiFi improves your network s capacity Internet upload and download ...

Page 79: ...dio to prevent interference between WiFi networks in your environment at the expense of the WiFi speed If no other WiFi networks are present in your environment you can disable 20 40 MHz coexistence to increase the WiFi speed on the 2 4 GHz radio to the maximum supported speed for the WiFi mode 20 40 MHz coexistence does not apply to the 5 GHz radio To enable or disable 20 40 MHz coexistence for t...

Page 80: ...your network Because multiple devices can be served in the same transmission window your router doesn t have to wait for medium access for every packet This method of communication increases network speed and efficiency Note the following about OFDMA Enable OFDMA if your network includes many Internet of things IoT devices After you enable OFDMA if you notice that some of your devices do not funct...

Page 81: ...ettings are saved Change the Transmission Power Control By default you router s transmission power is set to 100 This allows your router to give you whole home WiFi coverage If you don t need whole home WiFi coverage and you also want to save power consumption while using your router you can lower the transmission power of your router To change the transmission power control 1 Launch a web browser...

Page 82: ...w routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Wireless Settings The Wireless Settings page displays 5 Click the Add a new period button The page adjust...

Page 83: ...the Enable AP Mode check box The page adjusts 7 Select an IP address setting Get dynamically from existing router The other router on the network assigns an IP address to this router while it is in AP mode Use fixed IP settings on this device not recommended Use this setting if you want to manually assign a specific IP address to this router while it is in AP mode Using this option effectively req...

Page 84: ...r s Internet interface A bridge with a port group prevents packets that are sent between the IPTV device and the router s Internet port from being processed through the router s network address translation NAT service To configure a port group and enable the bridge 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A log...

Page 85: ...f you are subscribed to IPTV service the router might require VLAN tags to distinguish between the Internet traffic and the IPTV traffic A bridge with a VLAN tag group prevents packets that are sent between the IPTV device and the router s Internet port from being processed through the router s network address translation NAT service You can add VLAN tag groups to a bridge and assign VLAN IDs and ...

Page 86: ...u must select at least one Ethernet port or wireless network You can select more than one port 10 Click the Add button The VLAN tag group is added 11 Click the Apply button Your settings are saved Set up an IPTV port You can set up the router to create an Internet Protocol television IPTV port that can lease an IP address from your IPTV service provider Use this feature only if you subscribe to an...

Page 87: ...Select a Wired Ports check box or a Wireless check box Wired Ports If your device is connected to an Ethernet port on the router select the Wired Ports check box that corresponds to the Ethernet port on the router to which the device is connected Wireless If your device is connected to your router s WiFi network select the Wireless check box that corresponds to the router s WiFi network to which t...

Page 88: ...r to access 134 177 0 0 through the ISDN router at 192 168 1 100 Here is an example The Destination IP Address and IP Subnet Mask fields specify that this static route applies to all 134 177 x x addresses The Gateway IP Address field specifies that all traffic for these addresses will be forwarded to the ISDN router at 192 168 1 100 The Private check box is selected only as a precautionary securit...

Page 89: ...Address Enter the IP address of the gateway The IP address of the gateway must be on the same LAN segment as the router Metric Enter a number from 2 through 15 This value represents the number of routers between your network and the destination Usually a setting of 2 or 3 works 10 Click the Apply button Your settings are saved The static route is added to the table on the Static Routes page Edit a...

Page 90: ...ogged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Static Routes The Static Routes page displays 5 In the table select the radio button for the route 6 Click the Delete button The route is removed from the table Enable or disable implicit beamforming Implicit beamforming means that the router can use information from WiFi clients th...

Page 91: ...ness ensures that all WiFi clients receive equal time on the network Network resources are divided by time so if you have five WiFi clients they each get one fifth of the network time The advantage of this feature is that your slowest WiFi clients don t control network responsiveness This feature is enabled by default but you can disable it To enable or disable airtime fairness 1 Launch a web brow...

Page 92: ...o enable or disable MU MIMO 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays...

Page 93: ...e Smart Connect 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select Wi...

Page 94: ...d Setup UPnP The UPnP page displays 5 Select the Turn UPnP On check box By default this check box is selected UPnP for automatic device configuration can be enabled or disabled If the Turn UPnP On check box is cleared the router does not allow any device to automatically control router resources such as port forwarding 6 Type the advertisement period in minutes The advertisement period specifies h...

Page 95: ... WiFi for applications like video and gaming Connect multiple devices like NAS Smart TV Blu ray player and game consoles at gigabit WiFi speeds using a WiFi link Avoid the need for separate WiFi adapters for each device For example you can install the first router in a room like a home office where your Internet connection is located then set up the second router in bridge mode Place the router in...

Page 96: ...key that you use to connect wirelessly to the other router 9 Click the Apply button The window closes and you are returned to the main Wireless Settings page 10 Click the Apply button on the main Wireless Settings page Your settings are saved Manage Ethernet Port Aggregation to a LAN Device Ethernet aggregation lets you aggregate two Ethernet ports on your router to improve the aggregated file tra...

Page 97: ...device 1 Set up Ethernet port aggregation on your LAN device before connecting it to your router Note If your LAN device supports a static link aggregation group LAG only you must enable static mode on your router before you connect your device to Ethernet ports 3 and 4 on the router See the following step for more information about how to enable static mode on your router For information about ho...

Page 98: ...ports We recommend that you select this mode unless your LAN device can support a static LAG only Static If your device supports a static LAG only select this mode Otherwise we recommend that you to select the Enable LACP IEEE 802 3ad radio button instead f Click the Apply button Your settings are saved 3 Connect your LAN device to Ethernet ports 3 and 4 on the router View or Change the Router Eth...

Page 99: ...is connected to Ethernet ports 3 and 4 on your router and checks to see if Ethernet port aggregation is supported on the LAN device If Ethernet port aggregation is supported the router automatically trunks Ethernet ports 3 and 4 If not Ethernet ports 3 and 4 work as independent Ethernet ports We recommend that you select this mode unless your LAN device can support a static link aggregation group ...

Page 100: ...mation about the router and the Internet and WiFi settings Display the statistics of the Internet port Check the Internet connection status View and manage logs of router activity View devices currently on the network Monitor Internet traffic Manage the router configuration file Connect to your router with Anywhere Access Disable LED blinking or turn off LEDs Set your time zone Set the NTP Server ...

Page 101: ...t is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Router Update The Router Update page displays 5 Click...

Page 102: ... a computer that is connected to the router network 3 Enter http www routerlogin net A login window opens 4 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 5 Select ADVANCED Administration Router Update The Router Update page d...

Page 103: ...ssword are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Set Password The Set Password page displays 5 Type the old password in the Old Password field 6 Type the new password in the Set Password and Repeat New Password fields 7 Click the Apply button Your settings are saved Enable admin password recovery The router admin password is used to log in to your router web ...

Page 104: ...n recover your router admin password To recover your router admin password 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Click the Cancel button If password recovery is enabled you are prompted to enter the serial number of the router The serial number is on the router label 4 Enter the serial...

Page 105: ...and password are case sensitive The BASIC Home page displays 4 Click the ADVANCED tab The ADVANCED Home page displays The information on this page uses the following color coding A green icon indicates that the Internet connection is fine and no problems exist For a WiFi network the network is enabled and secured A red icon indicates that configuration problems exist for the Internet connection or...

Page 106: ... Up Time The time elapsed since the router was last restarted Port The statistics for the WAN Internet port LAN Ethernet ports and WLANs For each port the window displays the following information Status The link status of the port TxPkts The number of packets transmitted on this port since the router was last started RxPkts The number of packets received on this port since the router was last sta...

Page 107: ...ction Status window opens The information that displays depends on the type of Internet connection For example if your Internet connection does not require a login and the router receives an IP address automatically the window displays the following information IP Address The IP address that is assigned to the router Subnet Mask The subnet mask that is assigned to the router Default Gateway The IP...

Page 108: ...ogged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Logs The Logs page displays and shows information such as the following Action The action that occurred such as whether Internet access was blocked or allowed Source IP The IP address of the initiating device for the log entry Target address The name or IP address of the website or ...

Page 109: ...cified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select Attached Devices The following information is displayed Connection Type Wired or the WiFi band for the connection Device Name If the device name is known it is shown here IP Address The IP address that the router assigned to this device when it joined the network This addres...

Page 110: ...Download only The restriction is applied to incoming traffic only Both Directions The restriction is applied to both incoming and outgoing traffic Select the Connection time control radio button and enter the allowed hours in the Monthly limit field 7 If your ISP charges for extra data volume when you make a new connection enter the extra data volume in MB in the Round up data volume for each conn...

Page 111: ...on settings 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANC...

Page 112: ...upting the firmware do not interrupt the reset For example do not close the browser click a link or load a new page Do not turn off the router Wait until the router finishes restarting Restore the settings To restore configuration settings that you backed up 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login wind...

Page 113: ...ing or turn off LEDs The LEDs on the top panel of the router indicate activities and behavior You can disable LED blinking for network communications or turn off all LEDs except the Power LED To disable LED blinking or turn off the LEDs 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the r...

Page 114: ...sitive The BASIC Home page displays 4 Select ADVANCED Administration NTP Settings The NTP Settings page displays 5 Select your time zone from the menu 6 If you live in a region that observes daylight saving time select the Automatically adjust for daylight savings time check box 7 Click the Apply button Your settings are saved Set the NTP Server By default the router uses the NETGEAR NTP server to...

Page 115: ...ANCED Administration NTP Settings The NTP Settings page displays 5 Select an NTP server radio button Use the default NETGEAR NTP server Set your preferred NTP server 6 If you selected the Set your preferred NTP server radio button enter the NTP server domain name or IP address in the Primary NTP server field 7 Click the Apply button Your settings are saved User Manual 115 Manage Your Router Nighth...

Page 116: ... Media Server The Media Server Settings page displays 5 Specify the settings Enable DLNA Media Server Select this check box to enable this device to act as a media server Rescan media files The router automatically scans for media files whenever new files are added to your ReadySHARE USB storage device Only a shared folder with All no password in Read Access can be scanned for media files To scan ...

Page 117: ... scanner applications are available online free of charge If you can detect the IP address you don t need to reset the router to factory default settings Use the Reset button CAUTION This process erases all settings that you configured in the router To reset the router to factory default settings 1 On the back of the router locate the Reset button 2 Using a straightened paper clip press and hold t...

Page 118: ...e BASIC Home page displays 4 Select ADVANCED Administration Backup Settings The Backup Settings page displays 5 Click the Erase button The configuration is reset to factory default settings When the reset is complete the router restarts This process takes about two minutes WARNING To avoid the risk of corrupting the firmware do not interrupt the reset For example do not close the browser click a l...

Page 119: ... drive or DVD drive to a USB port on the router The chapter contains the following sections USB device requirements Connect a USB storage device to the router Access a storage device connected to the router from a Windows based computer Map a USB device to a Windows network drive Access a storage device that is connected to the router from a Mac Enable FTP access within your network View network f...

Page 120: ...xt2 Ext3 Ext4 HFS HFS Connect a USB storage device to the router ReadySHARE lets you access and share USB storage devices that are connected to a USB port on the router If your USB storage device uses special drivers it is not compatible To connect a USB device 1 Insert your USB storage device into a USB port on the router 2 If your USB storage device uses a power supply connect it You must use th...

Page 121: ...utomatically opens and displays the files and folders on the USB storage device Map a USB device to a Windows network drive To map the USB storage device to a Windows network drive 1 Connect a USB storage device to a USB port on your router 2 If your USB storage device uses a power supply connect it You must use the power supply when you connect the USB storage device to the router When you connec...

Page 122: ...s a power supply connect it You must use the power supply when you connect the USB storage device to the router When you connect the USB storage device to the router s port it might take up to two minutes before it is ready for sharing By default the USB storage device is available to all computers on your local area network LAN 3 On a Mac that is connected to the network select Go Connect to Serv...

Page 123: ...cified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED USB Functions ReadySHARE Storage The USB Storage Advanced Settings page displays 5 Select the FTP check box 6 Click the Apply button Your settings are saved View network folders on a storage device You can view network folders on a storage device that is connected t...

Page 124: ...to access the network folder The password for admin is the same one that you use to log in to the router Folder Name The full path of the network folder Volume Name The volume name from the storage device Total Space and Free Space The current utilization of the storage device Add a network folder on a USB storage device You can add network folders on a USB storage device connected to a router USB...

Page 125: ...the name of the share 10 From the Read Access menu and the Write Access menu select the settings that you want All no password the default allows all users to access the network folder The other option is that only the admin user is allowed access to the network folder The password for admin is the same one that you use to log in to the router 11 Click the Apply button The folder is added on the U...

Page 126: ...evice from the router USB port log in to the router and take the USB storage device offline To remove a USB storage device safely 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the fi...

Page 127: ...7 Physically disconnect the USB storage device User Manual 127 Share USB Storage Devices Attached to the Router Nighthawk AXE11000 Tri Band WiFi 6E Router ...

Page 128: ...use the Internet to access a USB device that s connected to a USB port on the router when you re not home This chapter contains the following sections Set up and manage Dynamic DNS Set up FTP access through the Internet Your personal FTP server Access USB storage devices through the Internet 128 ...

Page 129: ...N IP address such as 192 168 x x or 10 x x x the Dynamic DNS service does not work because private addresses are not routed on the Internet Set up FTP access through the Internet To set up FTP access 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password Th...

Page 130: ... FTP 1 Get your NETGEAR Dynamic DNS domain name For more information see Set up a new Dynamic DNS account on page 131 2 Make sure that your Internet connection is working Your router must use a direct Internet connection It cannot connect to a different router to access the Internet 3 Connect a storage device to the router 4 If your USB storage device uses a power supply connect it You must use th...

Page 131: ... 6 From the Service Provider menu select NETGEAR You can select another service provider 7 Select the No radio button 8 In the Host Name field type the name that you want to use for your URL The host name is sometimes called the domain name Your free URL includes the host name that you specify and ends with mynetgear com For example specify MyName mynetgear com 9 In the Email field type the email ...

Page 132: ...he Show Status Cancel and Apply buttons 8 In the Host Name field type the host name sometimes called the domain name for your account 9 Depending on the type of service specify either the user name of the email address No IP account or DynDNS account In the User Name field type the user name for your account NETGEAR account In the Email field type the email address for your account 10 In the Passw...

Page 133: ...B storage devices through the Internet You can access USB storage devices through the Internet when you re not home To access devices from a remote computer 1 Launch a web browser on a computer that is not on your home network 2 Connect to your home router To connect with Dynamic DNS type the DNS name To use a Dynamic DNS account you must enter the account information on the Dynamic DNS page See S...

Page 134: ...N This chapter explains how to set up and use VPN access The chapter contains the following sections Set up a VPN connection Specify VPN service in the router Install OpenVPN software Use a VPN tunnel on your Windows computer Use VPN to access the router s USB device and media Use VPN to access your Internet service at home 134 ...

Page 135: ...ount the VPN can use that IP address to connect to your home network Specify VPN service in the router You must specify the VPN service settings in the router before you can use a VPN connection To specify the VPN service 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name...

Page 136: ... client software on your Windows computer 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page ...

Page 137: ...he Open VPN software on your computer click the openVPN install xxx exe file 11 Click the Next button 12 Read the License Agreement and click the I Agree button 13 Leave the check boxes selected as shown and click the Next button User Manual 137 Use VPN to Access Your Network Nighthawk AXE11000 Tri Band WiFi 6E Router ...

Page 138: ...led on your device For a client device with Windows 64 bit system the VPN client is installed at C Program files OpenVPN config by default 18 For a client device with Windows modify the VPN interface name to NETGEAR VPN a On your computer go to the Networks page If you are using Windows 10 select Control Panel Network and Sharing Center Change adapter settings b In the local area connection list f...

Page 139: ...ogged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup VPN Service The VPN Service page displays 5 Make sure that the Enable VPN Service check box is selected 6 Specify any VPN service settings on the page For more information see Specify VPN service in the router on page 135 7 Click the For non Windows button to download the OpenVPN co...

Page 140: ... box is selected 6 Specify any VPN service settings on the page For more information see Specify VPN service in the router on page 135 7 Click the For Smart Phone button to download the OpenVPN configuration files 8 On your iOS device download and install the OpenVPN Connect app from the Apple app store 9 On your computer unzip the configuration files that you downloaded and send the files to your...

Page 141: ...ur Android device download and install the OpenVPN Connect app from the Google Play Store 9 On your computer unzip the configuration files that you downloaded and send the files to your Android device 10 Open the files on your Android device 11 Open the ovpn file using the OpenVPN Connect app For more information about using OpenVPN on your Android device visit http www vpngate net en howto_openvp...

Page 142: ...IP settings on page 61 To open a VPN tunnel 1 Launch the OpenVPN application with administrator privileges The OpenVPN icon displays in the Windows taskbar Tip You can create a shortcut to the VPN program then use the shortcut to access the settings and select the run as administrator check box Then every time you use this shortcut OpenVPN automatically runs with administrator privileges 2 Right c...

Page 143: ...ay in the Media Devices and Network Infrastructure sections 3 To access the USB device click the ReadySHARE icon 4 To access media on the router s network click the remote router icon Use VPN to access your Internet service at home When you re away from home and you access the Internet you usually use a local Internet service provider For example at a coffee shop you might be given a code that let...

Page 144: ... 6 Scroll down to the Clients will use this VPN connection to access section and select the All sites on the Internet Home Network radio button When you access the Internet with the VPN connection instead of using a local Internet service you use the Internet service from your home network 7 Click the Apply button Your settings are saved 8 Click the For Windows or For Non Windows button and downlo...

Page 145: ...only to your home network not to the Internet service for your home network 7 Click the Apply button Your settings are saved 8 Click For Windows or For Non Windows button and download the configuration files for your VPN clients 9 Unzip the configuration files and copy them to the folder where the VPN client is installed on your device For a client device with Windows 64 bit system the VPN client ...

Page 146: ...4 When the VPN connection is established launch your Internet browser User Manual 146 Use VPN to Access Your Network Nighthawk AXE11000 Tri Band WiFi 6E Router ...

Page 147: ... You can use port forwarding and port triggering to set up rules for Internet traffic You need networking knowledge to set up these features This chapter contains the following sections Manage port forwarding to a local server Port triggering 147 ...

Page 148: ...server computer a reserved IP address See Manage reserved LAN IP addresses on page 65 4 Launch a web browser from a computer or mobile device that is connected to the router network 5 Enter http www routerlogin net A login window opens 6 Enter the router user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and pass...

Page 149: ...admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 5 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering page displays 6 Leave the Port Forwarding radio button selected as the service type 7 Click the Add Custom Service button The Ports Custom Se...

Page 150: ...rk 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering page displays 5 Leave the...

Page 151: ... server on your local network you can use port forwarding to allow web requests from anyone on the Internet to reach your web server To make a local web server public 1 Assign your web server either a fixed IP address or a dynamic IP address using DHCP address reservation In this example your router always gives your web server an IP address of 192 168 1 33 2 On the Port Forwarding Port Triggering...

Page 152: ...Port triggering is a dynamic extension of port forwarding that is useful in these cases An application must use port forwarding to more than one local computer but not simultaneously An application must open incoming ports that are different from the outgoing port With port triggering the router monitors traffic to the Internet from an outbound trigger port that you specify For outbound traffic fr...

Page 153: ...ton 7 In the Service Name field type a descriptive service name 8 From the Service User menu select a user option Any the default allows any computer on the Internet to use this service Single address restricts the service to a particular computer 9 From the Service Type menu select TCP or UDP or TCP UDP both If you are not sure select TCP UDP 10 In the Triggering Port field enter the number of th...

Page 154: ... enter a value up to 9999 minutes This value controls how long the inbound ports stay open when the router detects no activity This value is required because the router cannot detect when the application terminates 8 Click the Apply button Your settings are saved Application example Port triggering for Internet relay chat Some application servers such as FTP and IRC servers send replies to multipl...

Page 155: ...server sends a return message to your router using the NAT assigned source port for example port 33333 as the destination port and sends an identify message to your router with destination port 113 6 When your router receives the incoming message to destination port 33333 it checks its session table to see if a session is active for port number 33333 Finding an active session the router restores t...

Page 156: ...heck the NETGEAR support site at netgear com support for product and contact information The chapter contains the following sections Quick tips Troubleshoot with the LEDs You cannot log in to the router You cannot access the Internet Troubleshoot Internet browsing Changes are not saved Troubleshoot WiFi connectivity Troubleshoot your network using the ping utility 156 ...

Page 157: ... are connected to the router by an Ethernet cable the corresponding numbered router LAN port LEDs light Check the WiFi settings Make sure that the WiFi settings on the WiFi enabled computer or mobile device and the router match exactly The WiFi network name SSID and WiFi security settings of the router and the computer or mobile device must match exactly WiFi passwords are case sensitive If you se...

Page 158: ...ter for troubleshooting Power LED is off or blinking This could occur for a number of reasons Check the following Make sure that the power adapter is securely connected to your router and securely connected to a working power outlet Make sure that you are using the power adapter that NETGEAR supplied for this product If the Power LED blinks slowly and continuously the router firmware is corrupted ...

Page 159: ...f If the WiFi LED stays off check to see if someone pressed the WiFi On Off button on the router This button turns the WiFi radios in the router on and off If someone disabled the WiFi radios by using the router web interface the WiFi LED also stays off The WiFi LED is lit when the WiFi radios are turned on You cannot log in to the router If you are unable to log in to the router from a computer o...

Page 160: ...IP address to 192 168 1 1 Tip If the router is in access point mode or bridge mode and you do not know the IP address that is assigned to it first try to use an IP scanner application to detect the IP address IP scanner applications are available online free of charge If you can detect the IP address you don t need to reset the router to factory default settings If you are attempting to set up you...

Page 161: ...s a login the login name and password might be set incorrectly Your ISP might check for your computer s host name Assign the computer host name of your ISP account as the account name on the Internet Setup page If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer s MAC address do one of the following Inform your ISP that you bought a new network devi...

Page 162: ...et that translates Internet names such as www addresses to numeric IP addresses Typically your ISP provides the addresses of one or two DNS servers for your use If you entered a DNS address during the router s configuration restart your computer Alternatively you can configure your computer manually with a DNS address as explained in the documentation for your computer The router might not be conf...

Page 163: ...o the router and select BASIC Wireless Note Be sure to click the Apply button if you change settings If your WiFi device finds your network but the signal strength is weak check these conditions Is your router too far from your computer or too close Place your computer near the router but at least 6 feet 1 8 meters away and see whether the signal strength improves Are objects between the router an...

Page 164: ...ices If your router and computer are connected to a separate Ethernet switch make sure that the link LEDs are lit for the switch ports that are connected to your computer and router Wrong network configuration Verify that the Ethernet card driver software and TCP IP software are both installed and configured on your computer Verify that the IP address for your router and your computer are correct ...

Page 165: ...dress of the remote device Check to see that your cable or DSL modem is connected and functioning If your ISP assigned a host name to your computer enter that host name as the account name on the Internet Setup page Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadb...

Page 166: ...12 Supplemental Information This chapter includes technical information about your router The chapter contains the following topics Factory settings Technical specifications 166 ...

Page 167: ...ser login URL admin User name case sensitive password Login password case sensitive Internet connection Use default hardware address WAN MAC address 1500 WAN MTU size Local network LAN 192 168 1 1 LAN IP 255 255 255 0 Subnet mask Enabled DHCP server 192 168 1 2 to 192 168 1 254 DHCP range Depends on your router s SKU Time zone 192 168 1 2 DHCP starting IP address 192 168 1 254 DHCP ending IP addre...

Page 168: ...operating mode Technical specifications Table 4 Router specifications Description Feature TCP IP RIP 1 RIP 2 DHCP PPPoE PPTP Dynamic DNS UPnP L2TP SMBv1 SMBv2 and SMBv3 Data and routing protocols North America 100 240V 50 60 Hz input UK Australia 220 240V 50 60 Hz input Europe 200 240V 50 60 Hz input All regions output 19V 3 16 ADC output Power adapter With antennas unfolded 13 5 in x 8 7 in x 6 7...

Page 169: ...ng construction NETGEAR makes no representations or warranties about this product s compatibility with AX standards WiFi 2 4 GHz AX 4x4 Tx Rx 1024 256 QAM 20 40MHz up to 1 2Gbps 5 GHz AX 4x4 Tx Rx 1024 256 QAM 20 40 80 160MHz up to 4 8Gbps 6GHz AX 4x4 Tx Rx 1024 256 QAM 20 40 80 160MHz up to 4 8Gbps Backwards compatible with IEEE 802 11a b g n ac WiFi Auto Rate Sensing Radio data rates Limited by ...

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