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NETGEAR R6900P, User Manual

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15

Troubleshooting

This chapter provides information to help you diagnose and solve problems you might experience with your
router. If you do not find the solution here, check the NETGEAR support site at 

netgear.com/support

 for product

and contact information.

The chapter contains the following sections:

•

Reboot the Router From Its Web Page

 on page 202

•

Quick Tips

 on page 202

•

Troubleshoot With the LEDs

 on page 203

•

You Cannot Log In to the Router

 on page 204

•

You Cannot Access the Internet

 on page 205

•

Changes Are Not Saved

 on page 207

•

Troubleshoot WiFi Connectivity

 on page 208

•

Troubleshoot Your Network Using the Ping Utility

 on page 208

201

Summary of Contents for R6900P

Page 1: ...Nighthawk AC1900 Smart WiFi Router User Manual Model R6900P February 2017 202 11713 02 350 E Plumeria Drive San Jose CA 95134 USA ...

Page 2: ...mity For the current EU Declaration of Conformity visit http kb netgear com app answers detail a_id 11621 Compliance For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR Inc NETGEAR and the NETGEAR Logo are trademarks of NETGEAR Inc Any non NETGEAR trademarks are used for refer...

Page 3: ...the Language 21 Access the Router With the NETGEAR genie App 21 Chapter 3 Specify Your Internet Settings Use the Internet Setup Wizard 24 Manually Set Up the Internet Connection 25 Specify an Internet Connection Without a Login 25 Specify an Internet Connection That Uses a Login and PPPoE Service 26 Specify an Internet Connection That Uses a Login and PPTP or L2TP Service 28 Specify an IPv6 Intern...

Page 4: ... Add an Outbound Firewall Rule 61 Add an Outbound Firewall Rule for a Custom Service or Application 63 Change an Outbound Firewall Rule 65 Remove an Outbound Firewall Rule 66 Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules 66 Set Up Security Event Email Notifications 68 Chapter 6 Share a Storage Device Attached to the Router USB Device Requirements 71 Connect a USB Device to the...

Page 5: ...CLOUD 100 Chapter 8 Use the Router as a Media Server Specify ReadyDLNA Media Server Settings 104 Play Music From a Storage Device With iTunes Server 105 Play Media From a USB Device on TiVo 107 Set Up the Router to Work With TiVo 107 Play Videos 107 Play Music or View Photos 108 Copy TiVo Files to a Computer 108 Chapter 9 Share a USB Printer Install the Printer Driver and Cable the Printer 110 Dow...

Page 6: ...s Use WPS to Add a Device to the WiFi Network 136 Use WPS With the Push Button Method 136 Use WPS With the PIN Method 137 Specify Basic WiFi Settings 138 Change the WiFi Data Rate Settings 141 Change the WiFi Password or Security Level 142 Set Up a Guest WiFi Network 143 Specify How the Router Manages WiFi Clients 144 Manage Airtime Fairness 144 Manage Implicit Beamforming 145 Manage MU MIMO 145 C...

Page 7: ... VPN to Access Your Network Set Up a VPN Connection 178 Specify VPN Service in the Router 178 Install OpenVPN Software on a Windows Based Computer 179 Install OpenVPN Software on a Mac Computer 181 Install OpenVPN Software on an iOS Device 182 Install OpenVPN Software on an Android Device 183 Use a VPN Tunnel on a Windows Based Computer 183 Use VPN to Access the Router s USB Device and Media From ...

Page 8: ...d LED Behavior When the Router Is Powered On 203 Power LED Is Off or Blinking 203 Power LED Stays Amber 204 Internet or Ethernet Port LEDs Are Off 204 WiFi LED Is Off 204 You Cannot Log In to the Router 204 You Cannot Access the Internet 205 Check the WAN IP Address 205 Troubleshoot PPPoE 206 Troubleshoot Internet Browsing 207 Changes Are Not Saved 207 Troubleshoot WiFi Connectivity 208 Troublesho...

Page 9: ...ree NETGEAR ReadySHARE Vault app to back up your Windows based computers to a USB hard drive connected to Nighthawk The chapter contains the following sections Unpack Your Router on page 10 Attach the Antennas on page 10 LEDs and Buttons on the Top Panel on page 11 Ports Buttons and Connectors on the Back Panel on page 13 USB Port on the Front Panel on page 13 Router Label on page 14 Position Your...

Page 10: ...dapter 4 In some regions a CD is included in the package Attach the Antennas The router comes with three antennas To attach the antennas 1 Remove the antenna caps from the antenna posts on the back panel of the router 2 Align the antennas with the antenna posts Hardware Overview of the Router 10 Nighthawk AC1900 Smart WiFi Router Model R6900P ...

Page 11: ...ble 2 LED and button descriptions Description LED Solid amber The router is starting Blinking amber The firmware is upgrading or the Reset button was pressed Solid white The router is ready Blinking white The firmware is corrupted Off Power is not supplied to the router Power Solid white The Internet connection is ready Solid amber The router detected an Ethernet cable connection to the modem Off ...

Page 12: ...e speed white for Gigabit Ethernet connections and amber for 100 Mbps or 10 Mbps Ethernet connections Solid white or solid amber A powered on device is connected to the Ethernet port Blinking white or blinking amber The port is sending or receiving traffic Off No device is connected to this Ethernet port Ethernet ports 1 4 Pressing this button for two seconds turns the 2 4 GHz and 5 GHz WiFi radio...

Page 13: ...ee Return the Router to Its Factory Default Settings on page 161 Ethernet LAN ports Use the four Gigabit Ethernet RJ 45 LAN ports to connect the router to LAN devices Internet port Use the yellow Gigabit Ethernet RJ 45 WAN port to connect the router to a modem Power On Off button Press the Power On Off button to provide power to the router DC power connector Connect the power adapter that came in ...

Page 14: ...ome might affect your router s signal WiFi access points are routers repeaters WiFi range extenders and any other device that emits a WiFi signal for network access Position your router according to the following guidelines Place your router near the center of the area where your computers and other devices operate and within line of sight to your WiFi devices Make sure that the router is within r...

Page 15: ... To cable your router 1 Unplug your modem s power leaving the modem connected to the wall jack for your Internet service If your modem uses a battery backup remove the battery 2 Plug in and turn on your modem If your modem uses a battery backup put the battery back in 3 Connect your modem to the Internet port of your router with the yellow Ethernet cable that came with your router 4 Connect the po...

Page 16: ...escribes the ways you can connect and how to access the router and log in The chapter contains the following sections Connect to the Router on page 17 Use a Web Browser to Access the Router on page 18 Install the Router With the NETGEAR Up App on page 20 Change the Language on page 21 Access the Router With the NETGEAR genie App on page 21 16 ...

Page 17: ...ou that an Ethernet cable is connected Join the WiFi Network of the Router Choose either the manual or the WPS method to add a WiFi device such as a WiFi enabled computer an iPhone an iPad another mobile device or a gaming device to the WiFi network of the router Manual Method On the WiFi device that you want to connect to the router you can use the software application that manages your WiFi conn...

Page 18: ...tically sets up the device with the network password and connects the device to the WiFi network of the router For more information see Use WPS to Add a Device to the WiFi Network on page 136 Types of Logins Separate types of logins serve different purposes It is important that you understand the difference so that you know which login to use when Several types of logins are associated with the ro...

Page 19: ...er automatically logs you in NETGEAR genie runs on any device with a web browser Installation and basic setup takes about 15 minutes to complete To automatically set up your router 1 Turn the router on by pressing the On Off button 2 Make sure that your computer or mobile device is connected to the router with an Ethernet cable wired or over WiFi with the preset security settings listed on the lab...

Page 20: ...op genie app and the free ReadySHARE Vault app Log In to the Router When you first connect to your router and launch a web browser the browser automatically displays the router s web page If you want to view or change settings for the router later you can use a browser to log in to the router s web page To log in to the router 1 Launch a web browser from a computer or mobile device that is connect...

Page 21: ...s connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 In the upper right corner select a language from the menu 5 When prompted click the OK button to confirm this change The page refreshes with the...

Page 22: ...n 3 Follow the onscreen instructions to install the app on your smartphone tablet or WiFi enabled computer 4 Launch the genie app The genie app dashboard displays The following figure shows the genie app dashboard for a Windows based computer Connect to the Network and Access the Router 22 Nighthawk AC1900 Smart WiFi Router Model R6900P ...

Page 23: ...he Internet connection when you first access the router with a web browser You can also customize or specify your Internet settings This chapter contains the following sections Use the Internet Setup Wizard on page 24 Manually Set Up the Internet Connection on page 25 Specify an IPv6 Internet Connection on page 30 Manage the MTU Size on page 43 23 ...

Page 24: ...dmin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup Wizard 5 Select the Yes radio button If you select the No radio button you are taken to the Internet Setup page see Manually Set Up the Internet Connection on page 25 6 Click the Next button The Setup Wizard searches your Internet connection for servers and proto...

Page 25: ... Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select Internet Your router might display information that is different from this example 5 Leave the Does your Internet connection require a login No radio button selected 6 If your Internet connection requires an account nam...

Page 26: ...s radio button Use Default Address Use the default MAC address Use Computer MAC Address The router captures and uses the MAC address of the computer that you are now using You must use the one computer that the ISP allows Use This MAC Address Enter the MAC address that you want to use 11 Click the Apply button Your settings are saved 12 Click the Test button to test your Internet connection If the...

Page 27: ...rnet login times out in the Idle Timeout In minutes field type the number of minutes This is how long the router keeps the Internet connection active when no one on the network is using the Internet connection A value of 0 zero means never log out 12 Select an Internet IP Address radio button Get Dynamically from ISP Your ISP uses DHCP to assign your IP address Your ISP automatically assigns these...

Page 28: ...pply button Your settings are saved 16 Click the Test button to test your Internet connection If the NETGEAR website does not display within one minute see You Cannot Access the Internet on page 205 Specify an Internet Connection That Uses a Login and PPTP or L2TP Service To view or change the basic Internet setup 1 Launch a web browser from a computer or mobile device that is connected to the net...

Page 29: ...on A value of 0 zero means never log out 11 If your ISP gave you fixed IP addresses and a connection ID or name type them in the My IP Address Subnet Mask Server Address Gateway IP Address and Connection ID Name fields If your ISP did not give you IP addresses a connection ID or name leave these fields blank The connection ID or name applies to a PPTP service only 12 Select a Domain Name Server DN...

Page 30: ...4 Tunnel Internet Connection on page 34 Pass through For more information see Set Up an IPv6 Pass Through Internet Connection on page 36 Fixed For more information see Set Up a Fixed IPv6 Internet Connection on page 36 DHCP For more information see Set Up an IPv6 DHCP Internet Connection on page 38 6rd For more information see Set Up an IPv6 6rd Tunnel Connection on page 39 PPPoE For more informat...

Page 31: ...n an IPv6 address to a single zero or omit it The following errors invalidate an IPv6 address More than eight groups of hexadecimal quartets More than four hexadecimal characters in a quartet More than two colons in a row Use Auto Detect for an IPv6 Internet Connection To set up an IPv6 Internet connection through autodetection 1 Launch a web browser from a computer or mobile device that is connec...

Page 32: ...v6 client function Auto Config This is the default setting This setting specifies how the router assigns IPv6 addresses to the devices on your home network the LAN 7 Optional Select the Use This Interface ID check box and specify the interface ID to be used for the IPv6 address of the router s LAN interface If you do not specify an ID here the router generates one automatically from its MAC addres...

Page 33: ...er it here 7 Optional In the DHCP Domain Name If Required field enter a domain name You can type the domain name of your IPv6 ISP Do not enter the domain name for the IPv4 ISP here For example if your ISP s mail server is mail xxx yyy zzz type xxx yyy zzz as the domain name If your ISP provided a domain name type it in this field For example Earthlink Cable might require a host name of home and Co...

Page 34: ...is the device to which your router creates a 6to4 tunnel Make sure that the IPv4 Internet connection is working before you apply the 6to4 tunnel settings for the IPv6 connection To set up an IPv6 Internet connection by using a 6to4 tunnel 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router...

Page 35: ... ISP Your ISP uses DHCP to assign your DNS servers Your ISP automatically assigns this address Use These DNS Servers If you know that your ISP requires specific servers select this option Enter the IP address of your ISP s primary DNS server If a secondary DNS server address is available enter it also 8 Select an IP Address Assignment radio button Use DHCP Server This method passes more informatio...

Page 36: ...ome page displays 4 Select ADVANCED Advanced Setup IPv6 The Basic Settings page displays 5 From the Internet Connection Type menu select Pass Through The page adjusts but no additional fields display 6 Click the Apply button Your settings are saved Set Up a Fixed IPv6 Internet Connection To set up a fixed IPv6 Internet connection 1 Launch a web browser from a computer or mobile device that is conn...

Page 37: ...or the IPv4 Internet connection on the Internet Setup page See Manually Set Up the Internet Connection on page 25 Note 7 Select an IP Address Assignment radio button Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto Config This is the default setting This setting specifies how the router assigns IPv6 addresses ...

Page 38: ...Address on WAN This field shows the IPv6 address that is acquired for the router s WAN or Internet interface The number after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Available Router s IPv6 Address on LAN This field shows the IPv6 address that is acquired for the router s LAN interface ...

Page 39: ... This Interface ID check box and specify the interface ID to be used for the IPv6 address of the router s LAN interface If you do not specify an ID here the router generates one automatically from its MAC address 11 Click the Apply button Your settings are saved Set Up an IPv6 6rd Tunnel Connection The 6rd protocol makes it possible to deploy IPv6 to sites using a service provider s IPv4 network 6...

Page 40: ...SP gave you 6rd Border Relay Address Enter the border router s IPv4 address that your ISP gave you 6rd Address Mask Length Enter the IPv4 mask length that your ISP gave you 7 Select an IPv6 Domain Name Server DNS Address radio button Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers Your ISP automatically assigns this address Use These DNS Servers If you know that your ISP r...

Page 41: ... an IPv6 PPPoE Internet Connection To set up a PPPoE IPv6 Internet connection 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Sele...

Page 42: ...his field blank The default setting of the Connection Mode menu is Always On to provide a steady IPv6 connection The router never terminates the connection If the connection is terminated for example when the modem is turned off the router attempts to reestablish the connection immediately after the PPPoE connection becomes available again Note 9 Select an IPv6 Domain Name Server DNS Address radio...

Page 43: ...These web based applications might require an MTU change A secure website that does not open or displays only part of a web page Yahoo email You use VPN and experience severe performance problems You used a program to optimize MTU for performance reasons and now you are experiencing connectivity or performance problems If you suspect an MTU problem a common solution is to change the MTU to 1400 If...

Page 44: ...a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup WAN Setup The WAN Setup page displays 5 In the MTU Size field enter a value from 64 to 1...

Page 45: ...uch as instant messaging By default the router uses Wi Fi Multimedia Quality of Service WMM QoS This chapter contains the following sections Use Dynamic QoS to Optimize Internet Traffic Management on page 46 Improve Network Connections With Universal Plug N Play on page 47 Manage Wi Fi Multimedia Quality of Service on page 48 Enable or Disable Smart Connect on page 49 45 ...

Page 46: ...displays 5 Select the Enable Dynamic QoS check box 6 Specify your Internet bandwidth You must specify your Internet bandwidth so that Dynamic QoS can perform bandwidth allocation and traffic prioritization To allow Speedtest to detect your Internet bandwidth recommended do the following a For more accurate Speedtest results make sure that no other devices are accessing the Internet b Click the Spe...

Page 47: ...ices can automatically discover the services from other registered UPnP devices on the network If you use applications such as multiplayer gaming peer to peer connections or real time communications such as instant messaging enable UPnP To enable Universal Plug N Play 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login w...

Page 48: ...Refresh button Manage Wi Fi Multimedia Quality of Service Wi Fi Multimedia Quality of Service WMM QoS prioritizes WiFi voice and video traffic over the WiFi link WMM QoS is automatically enabled for the router WMM QoS prioritizes WiFi data packets from different applications based on four access categories voice video best effort and background For an application to receive the benefits of WMM QoS...

Page 49: ...Hz band Note To enable or disable Smart Connect 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select Wireless The Wireless Setup...

Page 50: ...udes the following sections Set Up Parental Controls on page 51 Allow or Block Access to Your Network on page 52 Use Keywords to Block Internet Sites on page 57 Manage Simple Outbound Firewall Rules for Services and Applications on page 61 Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules on page 66 Set Up Security Event Email Notifications on page 68 50 ...

Page 51: ... Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select Parental Controls The Parental Controls website opens 5 Click the button for the app or version that you want to download and use 6 Follow the onscreen instructions ...

Page 52: ...u set up and enable parental controls you can change the web filtering level for each device on the network through the network map page of the genie app Allow or Block Access to Your Network You can use access control to block or allow access of devices to your network You define access by selecting or specifying the MAC addresses of the wired and WiFi devices that either can access your entire n...

Page 53: ...ed to enter its MAC address on this page We recommend that you leave this radio button selected Block all new devices from connecting With this setting if you add a new device before it can access your network you must enter its MAC address for an Ethernet connection and its MAC address for a WiFi connection in the allowed list For more information see Manage Network Access Control Lists on page 5...

Page 54: ...address containing the hexadecimal characters 0 9 a f or A F uppercase or lowercase only and separated by colons for example 00 09 AB CD EF 01 Typically the MAC address is on the label of the WiFi card or network interface device If you cannot see the label you can display the MAC address using the network configuration utilities of the computer You might also find the MAC addresses through the we...

Page 55: ...s the network 6 To add a device to the allowed list do the following a Click the Add button The Add Allowed Device page displays b Enter the MAC address and device name for the device that you want to allow c On the Add Allowed Device page click the Apply button The device is added to the allowed list on the Access Control page 7 To remove a device from allowed list do the following a Select the c...

Page 56: ...re case sensitive The BASIC Home page displays 4 Select ADVANCED Security Access Control The Access Control page displays 5 Click the View list of blocked devices not currently connected to the network link A table displays the detected device name MAC address and connection type of the devices that are not connected and are blocked from accessing the network 6 To add a device to the blocked list ...

Page 57: ... disabled and no domains are blocked Set Up Blocking You can set up blocking of specific keywords and domains to occur continuously or according to a schedule To set up keyword and domain blocking 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is a...

Page 58: ...pecify XXX to block http www badstuff com xxx html Specify com if you want to allow only sites with domain suffixes such as edu or gov Enter a period to block all Internet browsing access 7 Click the Add Keyword button The keyword or domain is added to the Block sites containing these keywords or domain names field which is also referred to as the blocked list 8 To add more keywords or domains rep...

Page 59: ...ord button The keyword or domain is removed from the blocked list 7 Click the Apply button Your settings are saved Remove All Keywords and Domains From the Blocked List You can simultaneously remove all keywords and domains from the blocked list To remove all keywords and domains from the blocked list 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter ...

Page 60: ... The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security Block Sites 5 Scroll down and select the Allow trusted IP address to visit blocked sites check box 6 In the Trusted IP Address field enter the IP address of the trusted device The first three octets of the IP address are automatically populated and depend on the I...

Page 61: ... Keywords to Block Internet Sites on page 57 This type of blocking is another aspect of the outbound firewall For information about inbound firewall rules see Manage Port Forwarding and Port Triggering on page 188 Service blocking means the same thing as applying outbound firewall rules Note Add an Outbound Firewall Rule You can add an outbound firewall rule to prevent access to a specific service...

Page 62: ...ustom Service or Application on page 63 8 Specify which devices on your LAN are affected by the rule based on their IP addresses Only This IP Address Enter the required address in the fields to apply the rule to a single device on your LAN IP Address Range Enter the required addresses in the start and end fields to apply the rule to a range of devices All IP Addresses All computers and devices on ...

Page 63: ... browser from a computer or mobile device that is connected to the network 3 Enter http www routerlogin net A login window opens 4 Enter router the user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 5 Select ADVANCED Security Block Services 6 If this is the first time that you add an outbound fir...

Page 64: ... in the Starting Port field Ending Port Enter the name of the custom service or application Service Type User Defined 10 Specify which devices on your LAN are affected by the rule based on their IP addresses Only This IP Address Enter the required address in the fields to apply the rule to a single device on your LAN IP Address Range Enter the required addresses in the start and end fields to appl...

Page 65: ...ive The BASIC Home page displays 4 Select ADVANCED Security Block Services The previous figure shows two rules in the Service Table 5 In the Service Table select the radio button for the rule 6 Click the Edit button The Block Services Setup page displays 7 Change the settings For more information about the settings see Add an Outbound Firewall Rule for a Custom Service or Application on page 63 8 ...

Page 66: ...t the radio button for the rule 6 Click the Delete button The rule is removed from the Service Table Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules You can set up a schedule that you can apply to keyword blocking and outbound firewall rules The schedule can specify the days and times that these features are active After you set up the schedule if you want it to become active yo...

Page 67: ...lect the check box for each day that you want to block access or specify that blocking occurs on every day by selecting the Every Day check box By default the Every Day check box is selected Time of Day to Block Select a start and end time for blocking in 24 hour format or select the All Day check box for 24 hour blocking By default the All Day check box is selected 6 From the Time Zone menu selec...

Page 68: ... events such as attempts to access blocked sites or services To set up email notifications 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page di...

Page 69: ...mail server b In the Password field type the password for the outgoing email server 10 To send an email message when a NETGEAR Downloader task is finished select the Send E mail notification when a downloader task is finished check box 11 To send alerts when someone attempts to visit a blocked site select the Send Alerts Immediately check box Email alerts are sent immediately when someone attempts...

Page 70: ...ons USB Device Requirements on page 71 Connect a USB Device to the Router on page 71 Access a Storage Device Connected to the Router on page 72 Map a USB Device to a Windows Network Drive on page 73 Back Up Windows Computers With ReadySHARE Vault on page 73 Back Up Mac Computers With Time Machine on page 74 Manage Access to a Storage Device on page 76 Enable FTP Access Within Your Network on page ...

Page 71: ...e router The router supports the following file system types for full read write access FAT16 FAT32 NTFS NTFS with compression format enabled Ext2 Ext3 Ext4 The router supports the following file system types with read only access HFS HFS Connect a USB Device to the Router ReadySHARE lets you access and share a USB device connected to the router USB port If your USB device uses special drivers it ...

Page 72: ...o the router s port it might take up to two minutes before the storage device is ready for sharing By default the device is available to all computers on your local area network LAN 3 On a Windows based computer that is connected to the network select Start Run 4 Enter readyshare in the dialog box 5 Click the OK button A window displays the files and folders on the device Access the Storage Device...

Page 73: ...ady for sharing By default the device is available to all computers on your local area network LAN 2 Select Start Run 3 Enter readyshare in the dialog box 4 Click the OK button A window automatically opens and displays the USB device 5 Right click the USB device and select Map network drive The Map Network Drive window opens 6 Select the drive letter to map to the new network folder 7 Click the Fi...

Page 74: ...ss the connected storage device from your Mac with a wired or WiFi connection to your router Set Up a Storage Device on a Mac We recommend that you use a new USB HDD storage device or format your old USB HDD storage device to do the Time Machine backup for the first time Use a blank partition to prevent some issues during backup using Time Machine The router supports GUID or MBR partitions To form...

Page 75: ... b Select Energy Saver The Energy Saver page displays c Click the Power Adapter tab d Select the Wake for Wi Fi network access check box e Click the back arrow to save the changes and exit the page 5 Modify your security settings a From the System Preferences page select Security Privacy The Security Privacy page displays b Click the Advanced button at the bottom of the page If the Advanced button...

Page 76: ...e name and password for the password and click the Connect button A list of USB devices connected to your router displays 9 From the Apple menu select System Preferences The System Preferences window displays 10 Select Time Machine The Time Machine window displays 11 Click the Select Backup Disk button and select your USB device from the list 12 Click the Use Disk button If you do not see the USB ...

Page 77: ... sensitive The BASIC Home page displays 4 Select ADVANCED USB Functions ReadySHARE Storage The previous figure shows one USB device attached to the router 5 To specify a name that is used to access the USB device or devices that are connected to the router do the following a Click the upper Edit button The Device Name page displays b Type a new name in the Device Name field c Click the Apply butto...

Page 78: ...re to another name the link changes accordingly You can enable password protection Network Connection Enabled by default You can type http readyshare routerlogin net shares to access the USB device within your network and download or upload files In this URL readyshare is the name that is specified in the Network Device Name field If you change the name in the Network Device Name field from readys...

Page 79: ...ult If you set up Dynamic DNS see Set Up and Manage Dynamic DNS on page 92 you can also type a URL domain name For example if your domain name is MyName and you use the NETGEAR DDNS server you can type ftp MyName mynetgear com to access the USB device over the Internet and download or upload files FTP via internet 8 Click the Apply button Your settings are saved Enable FTP Access Within Your Netwo...

Page 80: ...storage device connected to the router To view network folders 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays Share a Storage Devic...

Page 81: ...ord for admin is the same one that you use to log in to the router Folder Name Full path of the network folder Volume Name Volume name from the storage device Total Space and Free Space The current utilization of the storage device Add a Network Folder on a Storage Device You can add network folders on a storage device connected to the USB port on the router To add a network folder 1 Launch a web ...

Page 82: ... Home page displays 4 Select ADVANCED USB Functions ReadySHARE Storage The previous figure shows a USB device attached to the router 5 In the Available Network Folders table select a device If a single device is attached to the USB port the radio button is selected automatically Share a Storage Device Attached to the Router 82 Nighthawk AC1900 Smart WiFi Router Model R6900P ...

Page 83: ...the default allows all users to access the network folder The other option is that only the admin user is allowed access to the network folder The password for admin is the same one that you use to log in to the router 11 Click the Apply button The folder is added on the storage device 12 Click the Close Window button The pop up window closes Change a Network Folder Including Read and Write Access...

Page 84: ... Home page displays 4 Select ADVANCED USB Functions ReadySHARE Storage The previous figure shows a USB device attached to the router 5 In the Available Network Folders table select a device If a single device is attached to the USB port the radio button is selected automatically Share a Storage Device Attached to the Router 84 Nighthawk AC1900 Smart WiFi Router Model R6900P ...

Page 85: ...d specify which USB devices are approved 1 Make sure that the USB device that you want to approve is attached to the router 2 Launch a web browser from a computer or mobile device that is connected to the network 3 Enter http www routerlogin net A login window opens 4 Enter the router user name and password The user name is admin The default password is password The user name and password are case...

Page 86: ...table 11 Select the Allow only approved devices check box 12 Click the Apply button Your settings are saved To approve another USB device that is not attached to a USB port first remove the attached USB device from the USB port see Safely Remove a USB Device on page 89 attach the other USB device and repeat this procedure Set Up NETGEAR Downloader NETGEAR Downloader is a download agent that runs o...

Page 87: ...er page displays 7 Select the Enable NETGEAR Downloader check box The page adjusts 8 From the Download Type menu select a download protocol The fields change based on which protocol you choose 9 Complete the fields presented for the option you choose 10 Click the Add button The router begins the download 11 To display the dowloading status click the Refresh button 12 Click the Apply button Your se...

Page 88: ...can email you when a Downloader task is finished To change NETGEAR Downloader settings 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displa...

Page 89: ... displays 5 Make any needed changes 6 Click the Apply button Your settings are saved Safely Remove a USB Device Before you physically disconnect a USB device from the USB port on the router log in to the router and take the drive offline To remove a USB device safely 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login wi...

Page 90: ...elect a device If a single device is attached to the USB port the radio button is selected automatically 6 Click the Safely Remove USB Device button The device goes offline and a pop up window opens 7 Click the OK button 8 Physically disconnect the USB device Share a Storage Device Attached to the Router 90 Nighthawk AC1900 Smart WiFi Router Model R6900P ...

Page 91: ...ress of the router and the IP address did not change you can also access the USB storage device by using the IP address This chapter includes the following sections Set Up and Manage Dynamic DNS on page 92 Access Storage Devices Through the Internet on page 96 Remotely Access a USB Device Using ReadyCLOUD on page 99 For information about how to connect the device and specify its settings see Share...

Page 92: ...our Dynamic DNS account the service finds the current IP address of your home network and automatically connects you If your ISP assigns a private WAN IP address such as 192 168 x x or 10 x x x the Dynamic DNS service does not work because private addresses are not routed on the Internet Your Personal FTP Server With your customized free URL you can use FTP to access your network when you are not ...

Page 93: ...on the router For more information see Set Up FTP Access Through the Internet on page 97 6 On a remote computer with Internet access you can use FTP to access your router using ftp yourname mynetgear com in which yourname is your specific domain name For more information see Use FTP to Access Storage Devices Through the Internet on page 98 Set Up a New Dynamic DNS Account NETGEAR offers you the op...

Page 94: ...or your account 11 Click the Register button 12 Follow the onscreen instructions to register for your NETGEAR Dynamic DNS service Specify a DNS Account That You Already Created If you already created a Dynamic DNS account with NETGEAR No IP or Dyn you can set up the router to use your account To set up Dynamic DNS if you already created an account 1 Launch a web browser from a computer or mobile d...

Page 95: ...unt 9 Depending on the type of account specify your user name or email address For a No IP or Dyn account in the User Name field enter the user name for your account For a NETGEAR account in the Email field enter the email address for your account 10 In the Password 6 32 characters field enter the password for your DDNS account 11 Click the Apply button Manage Dynamic DNS and Access Storage Device...

Page 96: ...ge Devices Through the Internet If you connect a USB storage device to the router you can access the USB device through the Internet when you are not home After you gain access you can use FTP to share files on the USB device Access Storage Devices From a Remote Computer From a remote computer you can access storage devices that are attached to the router on your home network To access devices fro...

Page 97: ... a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED USB Functions ReadySHARE Storage The previous figure shows a USB device at...

Page 98: ...Devices Through the Internet If you attached a storage device to the router before you can access the storage device through the Internet with FTP you must first set up FTP access see Set Up FTP Access Through the Internet on page 97 To access a USB device with FTP from a remote computer to download or upload a file 1 Take one of the following actions To download a file from a storage device conne...

Page 99: ...ess a USB Device Using ReadyCLOUD NETGEAR ReadyCLOUD for routers lets you remotely access files stored on a USB storage device that is connected to the router Before you can use ReadyCLOUD you must create a ReadyCLOUD account and register your router A ReadyCLOUD app is also available for Windows based computers Android mobile devices and iOS mobile devices For more information about setting up Re...

Page 100: ...wer supply connect it You must use the power supply when you connect the USB device to the router When you connect the USB storage device to the router s USB port it might take up to two minutes before it is ready for sharing By default the USB storage device is available to all computers on your local area network LAN 3 Launch a web browser from a computer or mobile device that is connected to th...

Page 101: ...r ReadyCLOUD user name and password and click the Register button If you did not create a ReadyCLOUD account see Create a ReadyCLOUD Account on page 99 Manage Dynamic DNS and Access Storage Devices Through the Internet 101 Nighthawk AC1900 Smart WiFi Router Model R6900P ...

Page 102: ... the USB storage device Note 9 After registration visit readycloud netgear com 10 Click the Sign In link enter your ReadyCLOUD user name and password and click the Sign In button The ReadyCLOUD page displays the router that you registered and the contents of the USB storage device that is connected to the router Manage Dynamic DNS and Access Storage Devices Through the Internet 102 Nighthawk AC190...

Page 103: ...r You can set up the router to play music from iTunes Server and media from TiVo This chapter contains the following sections Specify ReadyDLNA Media Server Settings on page 104 Play Music From a Storage Device With iTunes Server on page 105 Play Media From a USB Device on TiVo on page 107 103 ...

Page 104: ... displays 4 Select ADVANCED USB Functions ReadySHARE Storage The USB Storage Advanced Settings page displays 5 Click the Media Server tab 6 Specify the settings Enable DLNA Media Server Select this check box to enable this device to function as a media server Enable TiVo support Select this check box if you want to play USB or ReadyNAS media on your TiVo device See Play Media From a USB Device on ...

Page 105: ...edia Server Settings page displays and shows the new device name Play Music From a Storage Device With iTunes Server iTunes Server lets you play music with your Windows or Mac iTunes app from a storage device that is connected to the router You can also use the Apple Remote app from an iPhone or iPad to play music on any AirPlay devices such as Apple TV or AirPlay supported receivers Figure 9 Play...

Page 106: ...and password are case sensitive The BASIC Home page displays d Select ADVANCED USB Functions ReadySHARE Storage The USB Storage Advanced Settings page displays e Click the Media Server tab f Make sure that the Enable iTunes Media Server Music Only check box is selected g If the Enter Passcode displayed on the Remote App field is masked click the Apply button h Enter the passcode i Click the Allow ...

Page 107: ...uter or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED USB Functions ReadySHARE Storage The USB Storage Advanced Settings page displays 5 Click the Media S...

Page 108: ...c Photos Showcases 2 Select an item to play or watch Copy TiVo Files to a Computer To copy TiVo files to a computer Use the TiVo Desktop accessory available at https www3 tivo com store accessories software do Use the Router as a Media Server 108 Nighthawk AC1900 Smart WiFi Router Model R6900P ...

Page 109: ...s chapter contains the following sections Install the Printer Driver and Cable the Printer on page 110 Download the ReadySHARE Printer Utility on page 110 Install the ReadySHARE Printer Utility on page 111 Use the Shared Printer on page 112 View or Change the Status of a Printer on page 113 Use the Scan Feature of a Multifunction USB Printer on page 114 Manage the NETGEAR USB Control Center Settin...

Page 110: ...ad the ReadySHARE Printer Utility The utility works on Windows based computers Mac computers smartphones and tablets To download the ReadySHARE Printer utility 1 Visit netgear com readyshare 2 Scroll down to the Print From the Comfort of Your Home Network section at the bottom of the page 3 Click one of the following links Download PC installer and get started This is the utility for Windows based...

Page 111: ... install the utility 1 If necessary unzip the ReadySHARE Printer utility setup file 2 Double click the ReadySHARE Printer utility setup file that you downloaded 3 Follow the wizard instructions to install NETGEAR USB Control Center After the InstallShield Wizard completes the installation the NETGEAR USB Control Center prompts you to select a language Share a USB Printer 111 Nighthawk AC1900 Smart...

Page 112: ...s once the utility automatically manages the printing queue By default the utility starts automatically whenever you log on to Windows and runs in the background Manually Connect and Print For each computer after you click the Connect and Disconnect buttons once the utility automatically manages the printing queue By default the utility starts automatically whenever you log on to Windows and runs ...

Page 113: ...n use the USB printer from any computer in the network Connected Your computer is connected to the printer and will be released when your print job is done Manually Connected by Only the connected computer can use the printer Waiting to Connect Your computer is not connected to the shared printer yet 2 To print from your computer when the status shows Manually connected by another computer click t...

Page 114: ...xes window is ready for print jobs Figure 10 Printers and Faxes window To use the scan feature of a multifunction USB printer 1 Click the NETGEAR USB Control Center icon 2 Make sure that the printer status shows as Available 3 Click the Network Scanner button The scanner page displays so that you can use the USB printer for scanning Share a USB Printer 114 Nighthawk AC1900 Smart WiFi Router Model ...

Page 115: ...tup of the NETGEAR USB Control Center You can stop the NETGEAR USB Control Center from starting automatically when you log in to Windows To turn off the automatic startup of the NETGEAR USB Control Center 1 Click the NETGEAR USB Control Center icon 2 Select Tools Configuration 3 Clear the Automatically execute when logging on Windows check box 4 Click the OK button Your settings are saved Share a ...

Page 116: ...Specify the USB Control Center Time Out To specify the time out 1 Click the NETGEAR USB Control Center icon The main page displays 2 Select Tools Configuration The Control Center Configuration page displays 3 In the Timeout field type the number of minutes The time out is the number of minutes that a computer holds its connection to the printer when the connection is not being used 4 Click the OK ...

Page 117: ...9 Manage NAT Filtering on page 120 Manage the SIP Application Level Gateway on page 120 Manage the LAN IP Address Settings on page 121 Manage the Router Information Protocol Settings on page 122 Manage the DHCP Server Address Pool on page 123 Manage Reserved LAN IP Addresses on page 124 Disable the Built In DHCP Server on page 126 Change the Router s Device Name on page 127 Set Up and Manage Custo...

Page 118: ...nternet Port check box 7 Click the Apply button Your settings are saved Set Up a Default DMZ Server The default DMZ server feature is helpful when you are using some online games and videoconferencing applications that are incompatible with Network Address Translation NAT The router is programmed to recognize some of these applications and to work correctly with them but other applications might n...

Page 119: ...N to receive the multicast traffic it is interested in from the Internet If you do not need this feature leave it disabled which is the default setting To enable IGMP proxying 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default pass...

Page 120: ...rs on the LAN from attacks from the Internet but might prevent some Internet games point to point applications or multimedia applications from functioning By default the Secured radio button is selected Open Provides a much less secured firewall but allows almost all Internet applications to function 6 Click the Apply button Your settings are saved Manage the SIP Application Level Gateway The appl...

Page 121: ...d are suitable for most applications The IP address and subnet mask identify which addresses are local to a specific device and which must be reached through a gateway or router You might want to change these settings if you need a specific IP subnet that one or more devices on the network use or if competing subnets use the same IP scheme To change the LAN IP address settings 1 Launch a web brows...

Page 122: ...nformation Protocol RIP lets the router exchange routing information with other routers By default RIP is enabled in both directions in and out without a particular RIP version To manage the RIP settings 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user na...

Page 123: ...the router acts as a Dynamic Host Configuration Protocol DHCP server The router assigns IP DNS server and default gateway addresses to all computers that are connected to its LAN and WiFi network The assigned default gateway address is the LAN address of the router These addresses must be part of the same IP address subnet as the router s LAN IP address The default DHCP address pool is 192 168 1 2...

Page 124: ...P address is 192 168 1 2 In the Ending IP Address field enter the number at the end of the range of IP addresses This IP address must be in the same subnet as the router By default the ending IP address is 192 168 1 254 7 Click the Apply button Your settings are saved Manage Reserved LAN IP Addresses When you specify a reserved IP address for a computer on the LAN that computer always receives the...

Page 125: ...er or device Choose an IP address from the router s LAN subnet such as 192 168 1 x In the MAC Address field enter the MAC address of the computer or device In the Device Name field enter the name of the computer or device 7 Click the Add button The reserved address is entered into the table on the LAN Setup page The reserved address is not assigned until the next time the computer or device contac...

Page 126: ... sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 In the Address Reservation section select the radio button for the reserved address 6 Click the Delete button The address entry is removed Disable the Built In DHCP Server By default the router functions as a DHCP server The router assigns IP DNS server and default gateway addresses to all devic...

Page 127: ... name is R6900P This device name displays in a file manager when you browse your network To change the router s device name 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case...

Page 128: ...mpany where you are employed and the request is likely to be denied by the company s firewall In this case you must define a static route instructing your router that 134 177 0 0 is accessed through the ISDN router at 192 168 1 100 Here is an example Through the destination IP address and IP subnet mask specify that this static route applies to all 134 177 x x addresses Through the gateway IP addr...

Page 129: ...on of the route If the destination is a single host enter 255 255 255 255 IP Subnet Mask Enter the IP address of the gateway The IP address of the gateway must be on the same LAN segment as the router Gateway IP Address Enter a number from 1 through 15 This value represents the number of routers between your network and the destination Usually a setting of 2 or 3 works but if this is a direct conn...

Page 130: ...Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Static Routes The Static Routes page displays 5 In th...

Page 131: ...rnet port from being processed through the router s Network Address Translation NAT service To configure a port group and enable the bridge 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and p...

Page 132: ...ribed to IPTV service the router might require VLAN tags to distinguish between the Internet traffic and the IPTV traffic A bridge with a VLAN tag group prevents packets that are sent between the IPTV device and the router s Internet port from being processed through the router s Network Address Translation NAT service You can add VLAN tag groups to a bridge and assign VLAN IDs and priority values...

Page 133: ...port or WiFi port If your device is connected to an Ethernet port on the router select the LAN port check box that corresponds to the Ethernet port on the router to which the device is connected If your device is connected to your router s WiFi network select the WiFi check box that corresponds to the router s WiFi network to which the device is connected You must select at least one LAN port or W...

Page 134: ...The VLAN tag group is added 9 Click the Apply button Your settings are saved Manage the WAN and LAN Network Settings 134 Nighthawk AC1900 Smart WiFi Router Model R6900P ...

Page 135: ...e 141 Change the WiFi Password or Security Level on page 142 Set Up a Guest WiFi Network on page 143 Specify How the Router Manages WiFi Clients on page 144 Control the WiFi Radios on page 146 Set Up a WiFi Schedule on page 147 Manage the WPS Settings on page 148 Use the Router as a WiFi Access Point on page 150 Use the Router in WiFi Bridge Mode on page 151 For information about setting up an acc...

Page 136: ...page 138 Use WPS With the Push Button Method For you to use the push button method to connect a WiFi device to the router s WiFi network the WiFi device that you are trying to connect must provide either a physical button or a software button You can use the physical button and software button to let a WiFi device join only the main WiFi network not the guest WiFi network To let a WiFi device join...

Page 137: ...e WiFi device displays onscreen Use WPS With the PIN Method To use the PIN method to connect a WiFi device to the router s WiFi network you must know the PIN of the WiFi device that you are trying to connect To let a WiFi device join the router s WiFi network using WPS with the PIN method 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www rout...

Page 138: ...Basic WiFi Settings The router comes with preset security This means that the WiFi network name SSID network key password and security option encryption protocol are preset in the factory You can find the preset SSID and password on the router label The preset SSID and password are uniquely generated for every device to protect and maximize your WiFi security Note If you change your preset securit...

Page 139: ...ttings for the 2 4 GHz band and for the 5 GHz band However if you enable Smart Connect the 2 4 GHz and 5 GHz bands must use the same WiFi network name SSID and network key password For more information see Step 6 5 From the Region menu select your region In some locations you cannot change this setting 6 To let the router automatically select the fastest WiFi band for your device select the Enable...

Page 140: ...ce 10 To change the WiFi channel select a number from the Channel menu In some regions not all channels are available Do not change the channel unless you experience interference shown by lost connections or slow data transfers If this happens experiment with different channels to see which is the best When you use multiple access points it is better if adjacent access points use different channel...

Page 141: ... slower settings To change the WiFi data rate settings 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select Wireless Manage the ...

Page 142: ...nnect to your network is unique to your router and is on the router label If the WiFi Mbps setting is Up to 54 Mbps for the 2 4 GHz radio band see Change the WiFi Data Rate Settings on page 141 the WEP legacy security option is also available Note To change the WPA settings 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A l...

Page 143: ... or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select Guest Network Your router might display information that is different from this example 5 Scroll to the section o...

Page 144: ...on is also available for the guest WiFi network Note 11 Click the Apply button Your settings are saved Specify How the Router Manages WiFi Clients A WiFi client is any computer or mobile device that connects to the router s WiFi network The router uses airtime fairness implicit beamforming and MU MIMO to manage its WiFi clients These features are enabled by default but you can disable them Manage ...

Page 145: ...hat is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Wireless Settings The Wireless Settings page displays 5 Scroll to the bottom of the page and clear the Enabl...

Page 146: ...If you are close to the router it might be easier to press its WiFi On Off button If you are away from the router or already logged in it might be easier to enable or disable them You can also turn the WiFi radios off and on based on a schedule See Set Up a WiFi Schedule on page 147 Use the WiFi On Off Button To turn the WiFi radios off and on with the WiFi On Off button Press the WiFi On Off butt...

Page 147: ...band 6 Click the Apply button If you turned off both WiFi radios the WiFi On Off LED and the WPS LED turn off If you turned on the WiFi radios the WiFi On Off LED and the WPS LED light Set Up a WiFi Schedule You can turn off the WiFi signal from your router at times when you do not need a WiFi connection For example you might turn it off for the weekend if you leave town To set up the WiFi schedul...

Page 148: ...ply button The Wireless Settings page displays 8 Select the Turn off wireless signal by schedule check box to activate the schedule 9 Click the Apply button Your settings are saved Manage the WPS Settings Wi Fi Protected Setup WPS lets you join the WiFi network without typing the WiFi password You can change the default WPS settings To manage WPS settings 1 Launch a web browser from a computer or ...

Page 149: ...7 To allow the WiFi settings to be changed automatically when you use WPS clear one or both of the Keep Existing Wireless Settings check boxes By default both Keep Existing Wireless Settings check boxes are selected We recommend that you leave these check boxes selected If you clear a check box the next time a new WiFi client uses WPS to connect to the router the router s associated WiFi settings ...

Page 150: ...displays 5 Select ADVANCED Advanced Setup Router AP Bridge Mode The Router AP Bridge Mode page displays 6 Select the AP Mode radio button The page adjusts 7 Select an radio button Get dynamically from existing router The other router on the network assigns an IP address to the router for the router s operation in AP mode Enable fixed IP settings on this device not recommended Use this setting if y...

Page 151: ...d game consoles at gigabit WiFi speeds using a WiFi link Avoid the need for separate WiFi adapters for each device For example you could install the first router in a room such as a home office where your Internet connection is located Then set up the second router in bridge mode Place the router in bridge mode in a different room such as the room where your home entertainment center is located Ca...

Page 152: ...ord is password The user name and password are case sensitive The BASIC Home page displays 5 Select ADVANCED Advanced Setup Router AP Bridge Mode The Router AP Bridge Mode page displays 6 Select the Bridge Mode radio button By default the router is set to receive its IP address and DNS server addresses dynamically However you can manually assign a specific static IP address and DNS server addresse...

Page 153: ...k the Apply button The Wireless Settings pop up window closes and the Router AP Bridge Mode page displays again 10 On the Router AP Bridge Mode page click the Apply button Your settings are saved The router restarts 11 To reconnect wait a few minutes close and restart your browser and do the following a Launch a web browser from a computer or mobile device that is connected to the network If you u...

Page 154: ...covery on page 158 Recover the admin Password on page 158 Manage the Configuration File of the Router on page 159 Disable LED Blinking or Turn Off LEDs on page 160 Return the Router to Its Factory Default Settings on page 161 View the Status and Statistics of the Router on page 162 Manage the Activity Log on page 166 View Devices Currently on the Network on page 168 Monitor and Meter Internet Traf...

Page 155: ...age displays 5 Click the Check button The router detects new firmware if any is available and displays a message asking if you want to download and install it 6 To download and install the new firmware click the Yes button The router locates the firmware downloads it and begins the update WARNING To avoid the risk of corrupting the firmware do not interrupt the update For example do not close the ...

Page 156: ...m a computer or mobile device that is connected to the network 4 Enter http www routerlogin net A login window opens 5 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 6 Select ADVANCED Administration Router Update The Router Update page displays 7 Locate and select the firmwar...

Page 157: ...to the router with the user name admin This password is not the one that you use for WiFi access Be sure to change the password for the user name admin to a secure password The ideal password contains no dictionary words from any language and contains uppercase and lowercase letters numbers and symbols It can be up to 30 characters Note To set the password for the user name admin 1 Launch a web br...

Page 158: ...The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Set Password The Set Password page displays 5 Select the Enable Password Recovery check box 6 Select two security questions and provide answers to them 7 Click the Apply button Your settings are saved Recover the admin Password To recov...

Page 159: ...rlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Backup Settings The Backup Settings page displays 5 Click the Back Up button 6 Choose a location to store the file on your computer The name of the backup file is...

Page 160: ...xample do not close the browser click a link or load a new page Do not turn off the router Wait until the router finishes restarting and the Power LED turns solid white Disable LED Blinking or Turn Off LEDs The LEDs on the top panel of the router indicate activities and behavior You can disable LED blinking for network communications or turn off all LEDs except the Power LED To disable LED blinkin...

Page 161: ...the router to factory default settings you can use either the Reset button on the back of the router or the Erase function However if you cannot find the IP address or lost the password to access the router you must use the Reset button After you reset the router to factory default settings the user name is admin the password is password the LAN IP address is 192 168 1 1 which is the same as www r...

Page 162: ...min The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Backup Settings The Backup Settings page displays 5 Click the Erase button The configuration is reset to factory default settings When the reset is complete the router reboots This process takes about two minutes View the Status and Statistics of the Rout...

Page 163: ...indow opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Click the ADVANCED tab The information that is shown onscreen is self explanatory The information uses the following color coding Manage the Router and Monitor the Traffic 163 Nighthawk AC1900 Smart WiFi Router Mo...

Page 164: ... a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Click the ADVANCED tab The ADVANCED Home page displays 5 In the Internet Port pane click the Show Statistics ...

Page 165: ...he statistics are updated on this window 6 To change the polling frequency enter a time in seconds in the Poll Interval field and click the Set Interval button 7 To stop the polling entirely click the Stop button Check the Internet Connection Status To check the Internet connection status 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www rout...

Page 166: ...the computers that are connected to the router DNS Server The IP address of the Domain Name Service server that provides translation of network names to IP addresses Lease Obtained The date and time when the lease was obtained Lease Expires The date and time that the lease expires 6 To release stop the Internet connection click the Release button 7 To renew restart the Internet connection click th...

Page 167: ... Logs The Logs page shows the following information Action The action that occurred such as whether Internet access was blocked or allowed Source The name IP address or MAC address of the target device application or website for this log entry Target The name IP address or MAC address of the target device application or website for this log entry Date and Time The date and time at which the action...

Page 168: ...the activities that you want to be logged By default all check boxes are selected 6 Clear the check boxes that correspond to the activities that you do not want to be logged 7 Click the Apply button Your settings are saved View Devices Currently on the Network You can view all computers or devices that are currently connected to your network To view devices on the network 1 Launch a web browser fr...

Page 169: ...er utility you can set limits for traffic volume set a monthly limit and get a live update of traffic usage Start the Traffic Meter Without Traffic Volume Restrictions You can monitor the traffic volume without setting a limit To start or restart the traffic meter without configuring traffic volume restrictions 1 Launch a web browser from a computer or mobile device that is connected to the networ...

Page 170: ...Traffic Volume and Statistics on page 170 View the Internet Traffic Volume and Statistics If you enabled the traffic meter see Start the Traffic Meter Without Traffic Volume Restrictions on page 169 you can view the Internet traffic volume and statistics To view the Internet traffic volume and statistics shown by the traffic meter 1 Launch a web browser from a computer or mobile device that is con...

Page 171: ...ing interval click the Traffic Status button The Traffic Status pop up window displays Restrict Internet Traffic by Volume You can record and restrict the traffic by volume in MB This is useful when your ISP measures your traffic in volume To record and restrict the Internet traffic by volume 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www ...

Page 172: ...Traffic Control section enter a value in minutes to specify when the router issues a warning message before the monthly limit in hours is reached This setting is optional The router issues a warning when the balance falls below the number of minutes that you enter By default the value is 0 and no warning message is issued 12 Select one or more of the following actions to occur when the limit is re...

Page 173: ...r mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Traffic Meter 5 Select the Enable Traffic Meter check box 6 Select the Connection time cont...

Page 174: ... reached the Internet connection is disconnected and disabled 11 Click the Apply button Your settings are saved and the router restarts The Internet Traffic Statistics section helps you to monitor the data traffic For more information see View the Internet Traffic Volume and Statistics on page 170 Unblock the Traffic Meter After the Traffic Limit Is Reached If you configured the traffic meter to d...

Page 175: ... name admin to a secure password The ideal password contains no dictionary words from any language and contains uppercase and lowercase letters numbers and symbols It can be up to 30 characters See Change the admin Password on page 157 Note To set up remote management 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login w...

Page 176: ...eater security enter a custom port number for accessing the router s web pages remotely Choose a number from 1024 to 65535 but do not use the number of any common service port 8 Click the Apply button Your settings are saved Remotely Access Your Router Using the genie App You can use the genie app to remotely access your router and change its key settings Before you can use remote access with the ...

Page 177: ...pter explains how to set up and use VPN access The chapter includes the following sections Set Up a VPN Connection on page 178 Use a VPN Tunnel on a Windows Based Computer on page 183 Use VPN to Access the Router s USB Device and Media From a Windows Based Computer on page 185 Use VPN to Access Your Internet Service at Home on page 185 177 ...

Page 178: ... name to access your network The router supports these accounts NETGEAR No IP and Dyn If your Internet service provider ISP assigned a static WAN IP address such as 50 196 x x or 10 x x x that never changes to your Internet account the VPN can use that IP address to connect to your home network Specify VPN Service in the Router You must specify the VPN service settings in the router before you can...

Page 179: ...uter To install VPN client software on a Windows based computer 1 Launch a web browser from a computer or mobile device device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVA...

Page 180: ...ent and click the I Agree button 13 Leave the check boxes selected as shown in the previous figure and click the Next button 14 To specify the destination folder click the Browse button select a destination folder and click the Next button 15 Click the Install button Use VPN to Access Your Network 180 Nighthawk AC1900 Smart WiFi Router Model R6900P ...

Page 181: ...t find the local area connection with the device name TAP Windows Adapter c Select the local area connection and change its name not its device name to NETGEAR VPN If you do not change the VPN interface name the VPN tunnel connection will fail For more information about using OpenVPN on a Windows based computer visit openvpn net index php open source documentation howto html quick Install OpenVPN ...

Page 182: ...openvpn net index php access server docs admin guides 183 how to connect to access server from a mac html Install OpenVPN Software on an iOS Device You must install this software on each iOS device that you plan to use for VPN connections to your router To install VPN client software on an iOS device 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter h...

Page 183: ...able VPN Service check box is selected 6 Specify any VPN service settings on the page For more information see Specify VPN Service in the Router on page 178 7 Click the For Smart Phone button to download the OpenVPN configuration files 8 On your Android device download and install the OpenVPN Connect app from the Google Play Store 9 On your computer unzip the configuration files that you downloade...

Page 184: ...21 To open a VPN tunnel 1 Launch the OpenVPN application with administrator privileges The OpenVPN icon displays in the Windows taskbar You can create a shortcut to the VPN program then use the shortcut to access the settings and select the run as administrator check box Then every time you use this shortcut OpenVPN automatically runs with administrator privileges Tip 2 Right click the OpenVPN ico...

Page 185: ...PN to Access Your Internet Service at Home When you are away from home and you access the Internet you usually use a local Internet service provider For example at a coffee shop you might be given a code that lets you use the coffee shop s Internet service account to surf the web The router lets you use a VPN connection to access your own Internet service when you are away from home You might want...

Page 186: ...se the Internet service from your home network By default the Auto radio button is selected which lets the router use an automatic detection system that enables VPN access only for necessary services and sites and might not include full Internet access Note 7 Click the Apply button Your settings are saved Block VPN Client Internet Access in the Router By default the router is set up to allow VPN c...

Page 187: ...ur Internet service 1 Set up the router to allow VPN access to your Internet service For more information see Set Up VPN Client Internet Access in the Router on page 185 2 On your computer launch the OpenVPN application For more information see Specify VPN Service in the Router on page 178 The OpenVPN icon displays in the Windows taskbar 3 Right click the icon and select Connect 4 When the VPN con...

Page 188: ...ules for Internet traffic for services and applications You need networking knowledge to set up these features This chapter includes the following sections Manage Port Forwarding to a Local Server for Services and Applications on page 189 Manage Port Triggering for Services and Applications on page 194 188 ...

Page 189: ... a default service or application 1 Decide which type of service application or game you want to provide 2 Find the local IP address of the computer on your network that will provide the service The server computer must always receive the same IP address To specify this setting use the reserved IP address feature See Manage Reserved LAN IP Addresses on page 124 3 Launch a web browser from a comput...

Page 190: ...ice or application To add a port forwarding rule with a custom service or application 1 Find out which port number or range of numbers the service or application uses You can usually find this information by contacting the publisher of the service or application or through user groups or news groups 2 Launch a web browser from a computer or mobile device that is connected to the network 3 Enter ht...

Page 191: ... a range of ports enter the ending port number of the range in the External Ending Port field External Ending Port Specify the internal ports by one of these methods Leave the Use the same port range for Internal port check box selected In the Internal Starting Port field enter the starting port number for the service or application The Internal Ending Port field is populated automatically Interna...

Page 192: ...ort Forwarding Port Triggering The previous figure shows two custom port forwarding rules 5 Make sure that the Port Forwarding radio button is selected 6 In the table select the radio button for the service or application name 7 Click the Edit Service button The Ports Custom Services page displays 8 Change the settings For information about the settings see Add a Port Forwarding Rule With a Custom...

Page 193: ...lays 4 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The previous figure shows two custom port forwarding rules 5 Make sure that the Port Forwarding radio button is selected 6 In the table select the radio button for the service or application name 7 Click the Delete Service button The rule is removed from the table Application Example Make a Local Web Server Public If you host a ...

Page 194: ... is the standard port number for a web server process 2 The router receives the message and finds your port forwarding rule for incoming port 80 traffic 3 The router changes the destination IP address in the message to 192 168 1 123 and sends the message to that computer 4 Your web server at IP address 192 168 1 123 receives the request and sends a reply message to your router 5 Your router perfor...

Page 195: ...e default services and applications for port triggering rules You must define a custom service or application for each port triggering rule To add a port triggering rule 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password i...

Page 196: ...is selection from the menu Service User Select the protocol TCP or UDP that is associated with the service or application Service Type Enter the number of the outbound traffic port that must open the inbound ports Triggering Port Inbound Connection Select the protocol TCP or UDP that is associated with the inbound connection If you are unsure select TCP UDP Connection Type Enter the start port num...

Page 197: ...t Triggering The Port Forwarding Port Triggering page displays 5 Select the Port Triggering radio button The previous figure shows two port triggering rules 6 In the Port Triggering Portmap Table select the radio button for the service or application name 7 Click the Edit Service button The Port Triggering Services page displays 8 Change the settings For information about the settings see Add a Po...

Page 198: ... The Port Forwarding Port Triggering page displays 5 Select the Port Triggering radio button The previous figure shows two port triggering rules 6 In the Port Triggering Portmap Table select the radio button for the service or application name 7 Click the Delete Service button The rule is removed from the Port Triggering Portmap Table Specify the Time Out for Port Triggering The time out period fo...

Page 199: ... the Apply button Your settings are saved Disable Port Triggering By default port triggering is enabled You can disable port triggering temporarily without removing any port triggering rules To disable port triggering 1 Launch a web browser from a computer or mobile device device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and...

Page 200: ... server Your router stores the original information performs Network Address Translation NAT on the source address and port and sends this request message through the Internet to the IRC server 4 Noting your port triggering rule and observing the destination port number of 6667 your router creates another session entry to send any incoming port 113 traffic to your computer 5 The IRC server sends a...

Page 201: ...rt for product and contact information The chapter contains the following sections Reboot the Router From Its Web Page on page 202 Quick Tips on page 202 Troubleshoot With the LEDs on page 203 You Cannot Log In to the Router on page 204 You Cannot Access the Internet on page 205 Changes Are Not Saved on page 207 Troubleshoot WiFi Connectivity on page 208 Troubleshoot Your Network Using the Ping Ut...

Page 202: ... A confirmation pop up window displays 6 Click the OK button The router reboots Quick Tips This section describes tips for troubleshooting some common problems Sequence to Restart Your Network If you must restart your network follow this sequence 1 Turn off and unplug the modem 2 Turn off the router 3 Plug in the modem and turn it on Wait two minutes 4 Turn on the router and wait two minutes Check...

Page 203: ...roubleshooting For information about controlling the LED settings see Disable LED Blinking or Turn Off LEDs on page 160 Standard LED Behavior When the Router Is Powered On After you turn on power to the router verify that the following sequence of events occurs 1 When power is first applied verify that the Power LED is lit 2 After about two minutes verify the following The Power LED is solid white...

Page 204: ...ernet crossover cable WiFi LED Is Off If the WiFi LED stays off check to see if someone pressed the WiFi On Off button on the router This button turns the WiFi radios in the router on and off The WiFi LED is lit when the WiFi radios are turned on You Cannot Log In to the Router If you are unable to log in to the router from a computer on your local network and use the router s web pages check the ...

Page 205: ...tion NETGEAR does not support such a configuration You Cannot Access the Internet If you can access your router but not the Internet check to see if the router can obtain an IP address from your Internet service provider ISP Check the WAN IP Address Unless your ISP provides a fixed IP address your router requests an IP address from the ISP You can determine whether the request was successful using...

Page 206: ...e addresses of one or two DNS servers for your use If you entered a DNS address during the router s configuration reboot your computer and verify the DNS address You can configure your computer manually with DNS addresses as explained in your operating system documentation The router might not be configured as the TCP IP gateway on your computer If your computer obtains its information from the ro...

Page 207: ...ternet names such as www addresses to numeric IP addresses Typically your ISP provides the addresses of one or two DNS servers for your use If you entered a DNS address during the router s configuration restart your computer Alternatively you can configure your computer manually with a DNS address as explained in the documentation for your computer The router might not be configured as the default...

Page 208: ...rom your device or too close Place your device near the router but at least 6 feet 1 8 meters away and see whether the signal strength improves Are objects between the router and your computer or mobile device blocking the WiFi signal Troubleshoot Your Network Using the Ping Utility Most network devices and routers contain a ping utility that sends an echo request packet to the designated device T...

Page 209: ...ng correctly messages display that are similar to those shown in Test the LAN Path to Your Router on page 208 3 If you do not receive replies check the following Check to see that IP address of your router is listed as the default gateway for your computer If DHCP assigns the IP configuration of your computers this information is not visible in your computer Network Control Panel Verify that the I...

Page 210: ...A Supplemental Information This appendix includes technical information about your router The appendix covers the following topics Factory Settings on page 211 Technical Specifications on page 214 210 ...

Page 211: ...case sensitive password Login password case sensitive Internet connection Use default hardware address WAN MAC address Determined by the protocol that is used for the Internet connection see Manage the MTU Size on page 43 WAN MTU size AutoSensing Port speed Local network LAN 192 168 1 1 LAN IP address 255 255 255 0 Subnet mask Enabled DHCP server 192 168 1 2 to 192 168 1 254 DHCP range 192 168 1 2...

Page 212: ...rk Enabled WiFi communication See the router label SSID name WPA2 PSK AES Security See the router label WiFi passphrase North America United States Europe Europe Other continents Varies by region Country region The available channels depend on the region RF channel Auto Throughput can vary Network conditions and environmental factors including volume of network traffic building materials and const...

Page 213: ...bled Allow guests to access main network General WiFi settings 100 nonconfigurable Radio transmission power Enabled 20 40 MHz coexistence 2346 Fragmentation length 2347 CTS RTS threshold Long Preamble Preamble mode WPS Enabled WPS capability Enabled see the router s web page select ADVANCED Advanced Setup Wireless Settings Router s PIN Enabled Keep existing wireless settings Supplemental Informati...

Page 214: ...E T 100BASE TX and 1000BASE T LAN One RJ 45 port supporting 10BASE T 100BASE TX and 1000BASE T WAN Maximum WiFi signal rate complies with the IEEE 802 11 standard NETGEAR makes no express or implied representations or warranties about this product s compatibility with any future WiFi standards 802 11ac 1300 Mbps is approximately 3x faster than 802 11n 450 Mbps Up to 1300 Mbps WiFi speeds achieved ...

Page 215: ...2 472 GHz Japan 2 412 2 472 GHz 5 GHz band US 5 18 5 24 5 745 5 825 GHz Europe 5 18 5 24 GHz Australia 5 18 5 24 5 745 5 825 GHz Japan 5 18 5 24 GHz Operating frequency range WPA2 PSK WPA PSK WPA WPA2 mixed mode WPA WPA2 Enterprise and WEP 802 11 security Supplemental Information 215 Nighthawk AC1900 Smart WiFi Router Model R6900P ...

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