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LTE Modem
Models LB1110 and LB1111

User Manual

September 2016
202-11610-03

350 E. Plumeria Drive
San Jose, CA 95134
USA

Summary of Contents for LB1110

Page 1: ...LTE Modem Models LB1110 and LB1111 User Manual September 2016 202 11610 03 350 E Plumeria Drive San Jose CA 95134 USA...

Page 2: ...es Conformity For the current EU Declaration of Conformity visit http kb netgear com app answers detail a_id 11621 Compliance For regulatory compliance information visit http www netgear com about reg...

Page 3: ...NETGEAR AirCard App for Smartphones and Tablets 19 Chapter 3 Manage the Modem LAN Settings Change the LAN Settings 21 Manage Router Mode and Bridge Mode 22 Change the DHCP Server Settings 23 Disable...

Page 4: ...Back Up the Settings 57 Restore the Settings 58 Return the Modem to Its Factory Default Settings 59 Use the Reset Button 59 Use the Modem s Web Pages to Reset the Modem to Factory Defaults 60 View Mon...

Page 5: ...Power LED Bar Blinks Amber Fast and an Individual Signal and Strength LED Bar Lights Solid Green 84 LAN LED Is Off 85 You Cannot Log In to the Modem 85 Troubleshoot the Mobile Broadband Internet Conn...

Page 6: ...kage Contents on page 8 Install the Micro SIM Card on page 8 Top Panel With Status LEDs on page 11 Back Panel With Connectors Buttons and a Port on page 12 Product Label on page 12 Position the Modem...

Page 7: ...fessional installation and configuration are not required If a SIM card is installed and activated by default the modem automatically searches for and connects to your network provider s mobile broadb...

Page 8: ...might be preinstalled in the modem or you might need to obtain a micro SIM card and install it yourself To obtain a micro SIM card contact your mobile broadband Internet service provider Figure 2 Over...

Page 9: ...3 Remove the black plastic SIM slot cover so that you can access the metal SIM card slot 4 Unlock the metal SIM card door Introduction and Hardware Overview 9 LTE Modem LB1110 and LB1111...

Page 10: ...slide the micro SIM card into the metal slot 6 Lock the metal SIM card door 7 Close the black plastic SIM slot cover 8 Turn on power to the modem Introduction and Hardware Overview 10 LTE Modem LB1110...

Page 11: ...or not correctly installed or an error occurred For more information see Troubleshoot With the LED Bars on page 83 Off The modem is not receiving power Power Solid green bar or bars The five LED bars...

Page 12: ...tton wait about 30 seconds for the modem to complete the boot process Note Reset button A recessed Reset button to return the modem to factory default settings Gigabit Ethernet port One blue RJ 45 Gig...

Page 13: ...or receiving a strong 4G LTE signal Make sure that the modem is within reach of an AC power outlet and near Ethernet cables for wired computers Place the modem away from electrical devices such as the...

Page 14: ...nna for the modem to extend the mobile broadband signal range indoors or in fringe network areas The external antenna plugs into the two antenna connectors on the modem to boost speeds and extend cove...

Page 15: ...n The chapter contains the following sections Internet Connection Over Mobile Broadband on page 16 Connect a Computer Switch Hub Router or WiFi Router to the Modem on page 16 Access the Modem s Web Pa...

Page 16: ...to connect automatically to the mobile broadband network change the default autoconnect option see Manage Mobile Broadband Auto Connect Options on page 30 For information about your mobile service pr...

Page 17: ...anel of the modem Access the Modem s Web Pages for the First Time The modem comes configured and ready to use You can use the modem s web pages to monitor data usage and change basic settings You can...

Page 18: ...rowser does not display the Dashboard page check the following Make sure that the computer router or WiFi router is connected to the LAN Gigabit Ethernet port of the modem Make sure that your browser...

Page 19: ...sword and click the Sign In button The default password is password case sensitive Note 3 Select Settings The page displays the general settings 4 In the Language section from the Default Language men...

Page 20: ...t the modem provides The chapter contains the following sections Change the LAN Settings on page 21 Manage Router Mode and Bridge Mode on page 22 Change the DHCP Server Settings on page 23 Disable the...

Page 21: ...VPN connection to a server that assigns IP addresses in the same range as the one that is used by the modem you must change the IP address of the modem to prevent network problems To change the LAN s...

Page 22: ...restarts You can reconnect the device to the modem using the new IP address of the modem Manage Router Mode and Bridge Mode By default Router mode is enabled on the modem By connecting the modem to an...

Page 23: ...box when you logged in previously a limited Dashboard page displays In the Sign In field enter the modem password and click the Sign In button The default password is password case sensitive Note 3 Se...

Page 24: ...nd TCP IP settings of the modem work well The modem delivers the following parameters to any LAN device that requests DHCP An IP address from the range that you defined Subnet mask Gateway IP address...

Page 25: ...for the DHCP pool 6 To change the period that the leased DHCP address remains effective in the DHCP lease time field enter a time in minutes By default the lease time is 720 minutes 12 hours 7 To chan...

Page 26: ...ou did not select the Remember me check box when you logged in previously a limited Dashboard page displays In the Sign In field enter the modem password and click the Sign In button The default passw...

Page 27: ...the IP address of the computer to which you want all data sent By default the IP address for the DMZ computer is 192 168 5 4 7 Click the Submit button Your settings are saved and the modem restarts D...

Page 28: ...te 3 Select Settings Advanced LAN The LAN page displays 4 Next to VPN Passthrough select the Off radio button The Submit button displays after you select the radio button By default the On radio butto...

Page 29: ...bile broadband connection of the modem The chapter contains the following sections Manage Mobile Broadband Auto Connect Options on page 30 Manually Connect to or Disconnect From the Mobile Broadband N...

Page 30: ...roadband network 1 Launch a web browser from a device that is connected to the modem The device can be a computer that is directly connected to the modem or a client from a router that is connected to...

Page 31: ...except when roaming The modem automatically attempts to connect only to your network provider s mobile broadband network when powered on When roaming the modem does not attempt to automatically connec...

Page 32: ...point name APN is the name of the service provider s server that provides access to the mobile broadband network When you access a mobile broadband network an APN profile is automatically downloaded f...

Page 33: ...5 1 The Dashboard page displays If you did not select the Remember me check box when you logged in previously a limited Dashboard page displays In the Sign In field enter the modem password and click...

Page 34: ...e default setting IPV6 The mobile broadband network uses IPv6 only IPV4V6 The mobile broadband network uses either IPv4 or IPv6 PDP From the menu select the PDP that is used for roaming None The modem...

Page 35: ...h a connection with the mobile broadband network of the service provider Change an APN Profile You can change an existing APN profile To change an APN profile 1 Launch a web browser from a device that...

Page 36: ...vice that is connected to the modem The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem 2 In the address field of your browser...

Page 37: ...e your network more secure The chapter contains the following sections Change the Modem Password on page 38 Manage Port Forwarding for Incoming Traffic on page 38 Manage Port Filtering for Outgoing Tr...

Page 38: ...settings are saved 6 Write down your new password and store it in a safe place or use a password management application to store your new password Manage Port Forwarding for Incoming Traffic You can e...

Page 39: ...disabled which is the default setting To enable port forwarding and add a service or application for port forwarding 1 Launch a web browser from a device that is connected to the modem The device can...

Page 40: ...that you no longer need for port forwarding To remove a a service or application for port forwarding 1 Launch a web browser from a device that is connected to the modem The device can be a computer th...

Page 41: ...settings Any devices that are connected to the modem are disconnected when the modem resets Manage Port Filtering for Outgoing Traffic You can enable and manage port filtering only when the modem func...

Page 42: ...If the modem is not connected to the Internet the configuration fails To set up a blacklist of applications and services 1 Launch a web browser from a device that is connected to the modem The device...

Page 43: ...e Internet and Block All Other Services and Applications You can set up a whitelist of services and applications that are allowed to access the Internet All other services and applications are blocked...

Page 44: ...vices that are connected to the modem are disconnected when the modem resets Any services and applications that are on the whitelist are allowed to access the Internet Any services and applications th...

Page 45: ...sconnected when the modem resets The service or application that you removed from the blacklist is once again allowed to access the Internet View Services and Applications on the Whitelist and Remove...

Page 46: ...that you removed from the whitelist is now blocked from accessing the Internet Disable Port Filtering You can disable port filtering If you do so the entries on the blacklist and whitelist become hid...

Page 47: ...r before modem can access the mobile broadband connection and before you can make changes to the mobile broadband connection If you enable SIM card security you must enter the SIM PIN each time that y...

Page 48: ...eck box when you logged in previously a limited Dashboard page displays In the Sign In field enter the modem password and click the Sign In button The default password is password case sensitive Note...

Page 49: ...h a PUK on page 52 To enter the SIM PIN 1 Launch a web browser from a device that is connected to the modem The device can be a computer that is directly connected to the modem or a client from a rout...

Page 50: ...adband network Personalize the SIM PIN If SIM security is enabled you can change the SIM PIN to a personalized code This code is not limited to four digits If SIM security is disabled you cannot chang...

Page 51: ...e you can enter only a limited number of incorrect PINs before the SIM card is blocked The number of allowed attempts depends on the SIM card If the SIM card is blocked you must obtain a PIN unlock ke...

Page 52: ...of available attempts the SIM card is blocked The number of allowed attempts depends on the SIM card If the SIM card is blocked contact your mobile broadband service provider to receive a PIN unlock...

Page 53: ...when you logged in previously a limited Dashboard page displays In the Sign In field enter the modem password and click the Sign In button The default password is password case sensitive Note The Aler...

Page 54: ...nter a custom SIM code you can make up your own code in both the Enter New SIM PIN field and Verify SIM PIN fields Make sure that you write down your new PIN and store it in a safe place 6 Click the S...

Page 55: ...y Default Settings on page 59 View Monthly Data and Session Data Usage on page 60 Set a Plan Limit for the Data Counter on page 61 Change the Billing Cycle Counter or Reset the Data Counter on page 62...

Page 56: ...modem 2 In the address field of your browser enter http 192 168 5 1 The Dashboard page displays If you did not select the Remember me check box when you logged in previously a limited Dashboard page...

Page 57: ...iguration settings of the modem to a file on your computer and restore the configuration settings from a file You can maintain several backup files Back Up the Settings You can save a copy of the conf...

Page 58: ...The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem 2 In the address field of your browser enter http 192 168 5 1 The Dashboar...

Page 59: ...access the modem you must use the Reset button After you reset the modem to factory default settings the password is password the LAN IP address is 192 168 5 1 and Router mode is enabled For a list o...

Page 60: ...t 4 In the Factory Reset section click the Reset button The configuration is reset to factory default settings When the restoration is complete the modem restarts WARNING To avoid the risk of corrupti...

Page 61: ...he billing cycle starts on the first day of the month You can change when the monthly data counter resets by changing the billing cycle start date and you can reset the data counter manually For more...

Page 62: ...e billing cycle counter to a day other than the first day of the month and you can reset the data counter The start date of the billing cycle counter is for display only and changing it does not chang...

Page 63: ...ur browser enter http 192 168 5 1 The Dashboard page displays If you did not select the Remember me check box when you logged in previously a limited Dashboard page displays In the Sign In field enter...

Page 64: ...unch a web browser from a device that is connected to the modem The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem 2 In the a...

Page 65: ...ed Circuit Card Identifier ICCID used to identify the SIM card 4 To view details about the network in the Network Status section click the View Details link For more information see View Information A...

Page 66: ...the Sign In button The default password is password case sensitive Note 3 Select Settings Mobile Status Details The information that is displayed on this page is not described in this manual If you e...

Page 67: ...of an SMS alerts message is 003 LB1110 4PX123AB1234C software update is available To set up SMS alerts 1 Launch a web browser from a device that is connected to the modem The device can be a computer...

Page 68: ...MS Alert Messages After you specify a plan limit for the data counter see Set a Plan Limit for the Data Counter on page 61 you can set the data limit for SMS alert messages as a percentage of the data...

Page 69: ...Alerts check box Your settings are saved You do not need to click a Submit button If you set up SMS alerts messages the modem generates data limit warnings for SMS alert messages if the data counter f...

Page 70: ...N LED bar 1 Launch a web browser from a device that is connected to the modem The device can be a computer that is directly connected to the modem or a client from a router that is connected to the mo...

Page 71: ...7 Manage SMS Messages This chapter describes how to manage SMS messages The chapter contains the following sections Manage Incoming SMS Messages on page 72 Send an SMS Message on page 73 71...

Page 72: ...eld of your browser enter http 192 168 5 1 The Dashboard page displays If you did not select the Remember me check box when you logged in previously a limited Dashboard page displays In the Sign In fi...

Page 73: ...d in previously a limited Dashboard page displays In the Sign In field enter the modem password and click the Sign In button The default password is password case sensitive Note 3 Select Messaging The...

Page 74: ...n page 75 Why is the download or upload speed slow on page 75 Can I connect multiple LAN devices to the modem on page 76 How do I access the modem s web pages on page 76 What do I do if I forget my ad...

Page 75: ...nfirm that your account is activated and that no other Internet connections are active Switch your modem off and on and restart your computer Verify that an access profile name APN profile exists for...

Page 76: ...e admin login password and cannot remember the password that you created you must set the modem back to factory default settings For more information see Return the Modem to Its Factory Default Settin...

Page 77: ...address on a Windows 8 device 1 In the Charms bar click the Search icon 2 Enter Command Prompt 3 In the search results click Command Prompt The Command Prompt window opens 4 At the command prompt ent...

Page 78: ...evices running other operating systems refer to the user documentation for your operating system or computer Other How do I find a device s MAC address You must know the MAC address for a device when...

Page 79: ...as a series of numbers and letters This is the MAC address of your Ethernet adapter Windows 7 To find the MAC address on a Windows 8 device 1 In the Charms bar click the Search icon 2 Enter Command P...

Page 80: ...tters This is the MAC address of your Ethernet adapter Windows 10 To find the MAC address on a Mac OS X device 1 From the Apple menu select System Preferences Network The network settings display 2 Se...

Page 81: ...information and contact information The chapter contains the following sections Alert Messages on page 82 Quick Tips for Troubleshooting on page 82 Verify Normal Behavior With the LED Bars on page 83...

Page 82: ...tomatically if it goes out of the supported temperature range If this situation occurs move the modem to an area where the temperature is more suitable If the modem is too warm make sure that the area...

Page 83: ...er approximately 12 seconds the LAN LED bar lights solid green and then goes off again 3 After approximately 15 seconds the following occurs If the Gigabit Ethernet port is connected to a device over...

Page 84: ...ter that NETGEAR supplied for this product If the error persists most likely a hardware problem occurred For recovery instructions or help with a hardware problem contact technical support at netgear...

Page 85: ...modem check the following The Ethernet cable connections are secured at the modem and at the device at the other end of the cable The power of the device at the other end of the cable is turned on Yo...

Page 86: ...s to the mobile broadband signal Check to see if your mobile service provider is experiencing network problems It might not be that the modem cannot connect to the Internet but rather that your servic...

Page 87: ...about TCP IP problems see TCP IP Network Not Responding on page 87 Changes Not Saved on the Modem s Web Pages If the modem does not save the changes you make in the modem s web pages do the following...

Page 88: ...ddress is the IP address of a remote device such as your mobile broadband service provider s DNS server If the path is functioning correctly replies as described in Test the LAN Path to Your Modem on...

Page 89: ...A Default Settings and Specifications The appendix contains the following sections Factory Default Settings on page 90 Technical and Environmental Specifications on page 91 89...

Page 90: ...Router mode enabled in Bridge mode IP pass through IPPT Enabled with the following address range 192 168 5 20 to 192 168 5 99 DHCP server Auto DNS mode Disabled If enabled the default DMZ IP address...

Page 91: ...r adapter Model LB1111 100EUS Input 200 240V 50 60 Hz Output 12 VDC 1 0A Model LB1110 100EUS 120 x 99 x 31 mm 4 7 x 3 9 x 1 2 in 150 g 0 33 lb Dimensions width by depth by height and weight Model LB11...

Page 92: ...B Wall Mount the Modem This appendix describes how to wall mount the modem The appendix contains the following sections Position Your Modem on page 93 Mount Your Modem on page 94 92...

Page 93: ...ignal Make sure that the modem is within reach of an AC power outlet and near Ethernet cables for wired computers Place the modem away from electrical devices such as the following Ceiling fans Home s...

Page 94: ...es in the wall where you want to wall mount the modem 2 Install wall anchors in the holes 3 Use pan head Phillips wood screws 3 5 x 20 mm diameter x length European or No 6 type screws 1 inch long U S...

Page 95: ...4 Insert screws into the wall anchors leaving 1 8 inch 3 mm of each screw exposed 5 Attach the modem to the screws and secure it into place Wall Mount the Modem 95 LTE Modem LB1110 and LB1111...

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