NETGEAR AirCard, User Manual, Page: 17 / 24

Rev 1 Apr.13 15
Modem is not detected after AirCard Watcher
installation completes (Windows)
You successfully complete the automatic installation process, but Watcher does
not detect the AirCard USB Modem:
1. Click
Start
, and then click
Control Panel
.
2. Double-click
TRU-Install
.
3. When you are prompted to switch to modem mode, click
OK
.
4. Wait for Watcher to detect the AirCard USB Modem.
5. If the AirCard USB Modem still is not detected, connect to the Internet using
another method and go to
support.netgear.com for assistance.
Windows installer fails
When you try to install or uninstall Watcher, the message
Windows Installer is not
accessible
(Error code: 1601) appears.
To fix Error 1601, first see if another installation process is running.
1. Press
Ctrl + Alt + Del
and select Task Manager.
2. Go to the
Processes
tab.
3. Check the running processes for any of these names:
· setup.exe
· isetup.exe
· ikernel.exe
· msiexec.exe
· idriver.exe
· IsUninst.exe
· Uninst.exe
If any of these processes are running on the system:
1. Select each process.
2. Click
End Process
.
3. Try to run the Watcher installation again.
If the installation is not successful, connect to the Internet using another method
and check NETGEAR Knowledge Base articles at
support.netgear.com .