NETGEAR AirCard, User Manual, Page: 16 / 24

AirCard USB Modem User Guide
14 4114245
Care and maintenance
As with any electronic device, the AirCard USB Modem must be handled with
care to ensure reliable operation. Follow these guidelines when you use and store
your AirCard USB Modem:
• Do not apply adhesive labels to the SIM card. This may cause it to jam inside
the slot, or prevent it from being inserted properly.
• When not installed in your computer, store the AirCard USB Modem and SIM
card in a safe place.
• The modem should fit easily into your computer’s USB port. Forcing the
AirCard USB Modem into the port may damage the connector pins.
• Protect the AirCard USB Modem from liquids, dust, and excessive heat. (See
the
Environmental specifications for maximum tolerances.)
Troubleshooting
This section describes possible problems and solutions for Windows users. If you
have a problem that is not described in this section, visit the NETGEAR support
page at
support.netgear.com .
Software installation does not start
automatically (Windows) or you do not see the
installer package (Mac)
Windows
If Watcher installation does not start after you insert the AirCard USB Modem:
1. Double-click
My Computer
(Windows XP) or
Computer
(Windows Vista,
Windows 7) on your desktop.
2. Click the
TRU-Install
drive.
3. Under the
TRU-Install
drive, open the
Win
folder and double-click
Setup.exe
.
Follow the on-screen prompts to install the software.
Mac OS X
If you do not see the installer package:
1. Open Finder.
2. Under
Devices
, click
AirCard
xxx
(where xxx is the model name).
3. Double-click the installer package.