NETGEAR AirCard 815S User Manual Download Page 92

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Troubleshooting

AirCard 815S Mobile Hotspot

Syntactical errors in packet filters

Connection error

Invalid transaction identifier value

Semantically incorrect message

Invalid mandatory information

Message type nonexistent or not implemented

Message type not compatible with the protocol state

Information element non-existent or not implemented

100

Conditional IE error

101

Message not compatible with the protocol state

111

Protocol error, unspecified

256

Invalid Connection ID

258

Invalid PRI NSAPI

259

Invalid Field

260

SNDCP Failure

261

RAB Setup Failure

262

No GPRS Context

263

PDP Establish Max Timeout

264

PDP Activate Max Timeout

265

PDP Modify Max Timeout

266

PDP Inactivate Max Timeout

267

PDP Lower layer Error

268

PDP Duplicate

269

UE RAT Change

Table 2. Connection alerts (continued)

Alert

Description

Summary of Contents for AirCard 815S

Page 1: ...350 East Plumeria Drive San Jose CA 95134 USA March 2016 202 11595 01 AirCard 815S Mobile Hotspot User Manual ...

Page 2: ...ance For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR Inc NETGEAR and the NETGEAR Logo are trademarks of NETGEAR Inc Any non NETGEAR trademarks are used for reference purposes only ...

Page 3: ... Usage on the Mobile Hotspot Web Page 20 View Messages 21 View Messages From the Mobile Hotspot 21 View Messages From the Mobile Hotspot Web Page 21 Delete a Message From the Mobile Hotspot 22 Delete a Message From the Mobile Hotspot Web Page 22 View Alerts 23 View Alerts From the Mobile Hotspot Web Page 23 Manage Your Broadband Network Connection 23 View Mobile Broadband Network Status From the M...

Page 4: ...k Device Access From the Mobile Hotspot 50 Block a Device From the Mobile Hotspot Web Page 51 Unblock a Device From the Mobile Hotspot 52 Unblock a Device From the Mobile Hotspot Web Page 52 View a List of Blocked Devices From the Mobile Hotspot 53 View a List of Blocked Devices From the Mobile Hotspot Web Page 53 Set Up an Internet Access Schedule 54 Manage the Mobile Hotspot Screen Passcode Lock...

Page 5: ...rk 82 Why doesn t the Connect or Disconnect button appear on the mobile hotspot web page 82 How do I find out how many devices are connected to my mobile hotspot s Wi Fi networks 83 What do I do if the No Signal icon displays 83 Why can t my device access the mobile hotspot web page when connected to a VPN 83 Why can t my mobile hotspot connect to a computer running Windows Vista 83 What do I do i...

Page 6: ... the Mobile Hotspot 93 Reset the Mobile Hotspot From the Mobile Hotspot 93 Reset the Mobile Hotspot From the Mobile Hotspot Web Page 94 Appendix A Specifications Mechanical Specifications 96 Environmental Specifications 96 Appendix B Tips and Safety Guidelines for Lithium Ion Batteries Battery Tips 97 General Battery Safety 97 Appropriate Batteries and Chargers 98 Battery Disposal 98 ...

Page 7: ...AR AirCard App for Smartphones and Tablets Connect to the Mobile Hotspot With Tethering BatteryBoost a Smartphone Optional External Antennas Customize the Mobile Hotspot Settings Log In to Your Mobile Hotspot Web Page Note Firmware updates with new features and bug fixes are available at downloadcenter netgear com Some products regularly check the site and download new firmware or you can check fo...

Page 8: ...s Back Power Wake device LCD screen External accessory Status LED Home External accessory connector Micro USB charging and BatteryBoost port connector touch scren Figure 1 Mobile hotspot buttons and connectors The mobile hotspot comes with a BatteryBoost cable and a micro USB charging cable For BatteryBoost charging For AC charging or Figure 2 Mobile hotspot charging cables ...

Page 9: ...rs are closed and the back cover is tightly shut 1 The mobile hotspot is not submersible but will resist a hard stream of water for up to 30 seconds each side Set Up Your Mobile Hotspot The mobile hotspot comes with a preinstalled SIM card To set up your mobile hotspot 1 Remove the back cover 2 Insert the battery Gold pins 1 Meets US MIL STD 810G for shock resistance Certified IP65 for protection ...

Page 10: ... is water resistant and dust proof 5 Press the Power button to power on the mobile hotspot Recharge the Battery Your battery comes partially charged To recharge your battery 1 Connect the micro USB charging cable to your mobile hotspot AC charging 2 Connect the other end of the cable to the USB port on your computer or to the USB charger ...

Page 11: ...ot Replace a SIM Card The mobile hotspot comes with a preinstalled SIM card This step is optional for initial setup To replace a SIM card 1 Remove the back cover 2 Remove the battery 3 Slide out the SIM card 4 Insert the replacement SIM card ...

Page 12: ...s to view the mobile hotspot s status configure Wi Fi settings view data usage details and view system alerts Signal strength Wi Fi details Data usage Battery Wi Fi network name Network indicator Tap for more Change passwords view connected devices guest Wi Fi options and more Additional options View messages and change settings Tap for more Figure 3 LCD screen display ...

Page 13: ...a computer BatteryBoost The BatteryBoost feature is enabled so that you can use the mobile hotspot to charge a smartphone Battery charge This indicator shows the battery charge Cradle The mobile hotspot is docked in an optional cradle sold separately Get Started 13 AirCard 815S Mobile Hotspot Connect to the Internet When you turn on your mobile hotspot it automatically connects to the network in y...

Page 14: ... hotspot Wi Fi password Use this to connect your computer or Wi Fi device to your mobile hotspot network This character string is unique to your device It displays on the main mobile hotspot touch screen If the screen is blank a power saving feature press and quickly release the Power button The default Wi Fi password is also printed on a label under the battery For information about changing Wi F...

Page 15: ...use the complimentary NETGEAR AirCard app to view your connection settings and data usage from your smartphone or tablet Search the app store for NETGEAR AirCard To manage all mobile hotspot settings visit the mobile hotspot web page at http attwifmanager Connect to the Mobile Hotspot With Tethering You can connect a computer to the mobile hotspot using the micro USB cable instead of connecting wi...

Page 16: ...hotspot to charge your smartphone if the smartphone s battery is low or out of power Note You can t charge the mobile hotspot while it s boosting your smartphone To charge a smartphone 1 Connect the BatteryBoost cable to the mobile hotspot s charging port Smartphone charging cable not included 2 Connect your smartphone s charging cable to the BatteryBoost connector Note To avoid depleting the hots...

Page 17: ...using the following methods On the device touch screen Customize your device settings and change basic Wi Fi settings from the mobile hotspot On the web page Use a browser to access the mobile hotspot and make more detailed settings changes Log In to Your Mobile Hotspot Web Page Your mobile hotspot comes configured and ready to use as is You can use the mobile hotspot web page to manage advanced s...

Page 18: ...Get Started 18 AirCard 815S Mobile Hotspot The default password is attadmin The password is case sensitive ...

Page 19: ...e Hotspot This chapter explains how to use your mobile hotspot The chapter covers the following topics View Data Usage View Alerts Manage Your Broadband Network Connection Connect to Wi Fi Manage Wi Fi Manage Wi Fi Security ...

Page 20: ...e device press the Power button 2 Tap the Home button Data usage The LCD screen shows the estimated data usage for the current billing cycle Tapping in the data usage area provides more detailed information and options for configuring usage limit warnings View Data Usage on the Mobile Hotspot Web Page To view data usage information on the mobile hotspot web page 1 From a computer or Wi Fi device t...

Page 21: ...ages button The Messages screen displays 4 Tap the message to read the full text If you are logged in as an administrator the Messages option on the side menu indicates unread network messages You can view SMS messages from your network service provider on the mobile hotspot web page View Messages From the Mobile Hotspot Web Page To view messages from the mobile hotspot web page 1 From a computer ...

Page 22: ...ys 4 Tap the message 5 Tap the Delete button The message is deleted Delete a Message From the Mobile Hotspot Web Page To delete a message from the mobile hotspot web page 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifmanager The mobile hotspot web page displays 3 Enter the administrator login password The default password is attad...

Page 23: ...ts are removed automatically View Alerts From the Mobile Hotspot Web Page To view alerts from the mobile hotspot web page 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifmanager The mobile hotspot web page displays 3 Enter the administrator login password The default password is attadmin The password is case sensitive Alert Follow t...

Page 24: ... details about the network status tap the Network Status button The Network Status screen displays View Mobile Broadband Network Status From the Mobile Hotspot Web Page To view network status from the mobile hotspot web page 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifmanager The mobile hotspot web page displays 3 Enter the admi...

Page 25: ...band screen displays 5 Tap the Domestic Data button The Domestic Data screen displays 6 Tap the Domestic Data button Your settings are saved Turn Domestic Data On and Off From the Mobile Hotspot Web Page To turn domestic data on and off from the mobile hotspot 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifmanager The mobile hotspo...

Page 26: ...ernational Roaming On and Off From the Mobile Hotspot Before you turn on international roaming make sure that you are aware of any extra charges for data that you might incur To turn international roaming on and off 1 To wake the device press the Power button 2 Tap the Home button The home page displays 3 Tap the button and then tap the Settings button NEW 4 Tap the Broadband button The Broadband ...

Page 27: ...u might incur To turn international roaming on and off 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifmanager The mobile hotspot web page displays 3 Enter the administrator login password The default password is attadmin The password is case sensitive The home page displays 4 Select Settings Mobile Broadband Preferences 5 Click the...

Page 28: ...o connect using the Wi Fi password 1 On the Wi Fi device view the list of available Wi Fi networks 2 Connect to the network that corresponds to your mobile hotspot network as displayed on the LCD screen 3 When prompted enter the Wi Fi password for your mobile hotspot network The Wi Fi password displays on the mobile hotspot LCD screen If the screen is turned off press and quickly release the Power...

Page 29: ... two minutes press the WPS button on the Wi Fi device that you want to connect Your mobile hotspot and the Wi Fi device communicate and establish the connection Add a WPS Enabled Wi Fi Device From the Mobile Hotspot Web Page To add a WPS enabled Wi Fi device from the mobile hotspot web page 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http ...

Page 30: ...n the mobile hotspot web page the following Wi Fi profiles are available Default main Wi Fi Share your main Wi Fi with 2 4 GHz devices that you trust 5 GHz Wi Fi Share your main Wi Fi with 5 GHz devices that you trust Dual band Wi Fi Share your Wi Fi with 2 4 GHz and 5 GHz devices By default main Wi Fi is enabled and both dual band Wi Fi and guest Wi Fi are disabled If your place of business does ...

Page 31: ...ed Turn On 5 GHz Wi Fi From the Mobile Hotspot Web Page When all of your devices support 5 GHz Wi Fi use 5 GHz Wi Fi for faster downloads To turn on 5 GHz Wi Fi from the mobile hotspot web page 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifmanager The mobile hotspot web page displays 3 Enter the administrator login password The de...

Page 32: ...the overall throughput speed could decrease when Wi Fi dual band is enabled To turn on dual band Wi Fi from the mobile hotspot web page 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifmanager The mobile hotspot web page displays 3 Enter the administrator login password The default password is attadmin The password is case sensitive ...

Page 33: ...i Options screen displays 5 Tap the Wi Fi Signal button The Wi Fi Signal screen displays 6 To turn the Wi Fi signal on or off tap the Wi Fi Signal button A message displays to tell you that changing the Wi Fi info will temporarily cause connectivity loss 7 Tap the OK button Your settings are saved 8 To set the Wi Fi range do the following a Tap the Wi Fi button The Wi Fi screen displays b Tap the ...

Page 34: ... d Tap the radio button for the selection that you want Your settings are saved Use the mobile hotspot web page to set up a profile that is more detailed than the basic profiles offered on the mobile hotspot Change Wi Fi Settings From the Mobile Hotspot Web Page To select a Wi Fi profile or create a custom profile on the mobile hotspot web page 1 From a computer or Wi Fi device that is connected t...

Page 35: ...pot home screen leave the Wi Fi Info on Home check box selected 10 Set the Wi Fi range Selecting the Extended radio button expands the range of the mobile hotspot This setting uses more battery power than the Standard setting 11 Specify advanced connection settings RTS Threshold The smallest packet size in bytes used by the Request to Send Clear to Send handshaking protocol Best practice is to use...

Page 36: ...Hz as your main Wi Fi Turn Guest Wi Fi On and Off From the Mobile Hotspot To enable Guest Wi Fi from the mobile hotspot 1 To wake the device press the Power button 2 Tap the Home button The home screen displays 3 Tap the Wi Fi button 4 Tap the Guest Wi Fi toggle button The Guest Wi Fi screen displays 5 Tap the Guest W Fi button A message displays telling you that changing the Wi Fi info will tempo...

Page 37: ...nch a web browser 2 Enter http attwifmanager The mobile hotspot web page displays 3 Enter the administrator login password The default password is attadmin The password is case sensitive The home page displays 4 Select Wi Fi Connect 5 Click the Guest Wi Fi Edit button 6 Click the Guest Wi Fi button The Save and Cancel buttons display at the bottom of the page 7 To set a timer for the guest network...

Page 38: ... Fi network with a timer 1 To wake the device press the Power button 2 Tap the Home button The home screen displays 3 Tap the Wi Fi button 4 Tap the Guest Wi Fi button Guests can now choose the Guest Wi Fi network in their connection manager 5 Scroll down and tap the Guest Timer button The Guest Wi Fi Timer screen displays 6 Tap the Guest Wi Fi Timer button A message displays telling you that chan...

Page 39: ...t the main Wi Fi network name and password from displaying on the mobile hotspot s home screen Guest Wi Fi For added security you can specify that the guest Wi Fi password changes each time you enable guest Wi Fi Change Wi Fi Network Name and Password From the Mobile Hotspot To change network names and passwords from the mobile hotspot 1 To wake the device press the Power button 2 Tap the Home but...

Page 40: ... Network Names and Passwords From the Mobile Hotspot Web Page To change network names and passwords from the mobile hotspot web page 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifmanager The mobile hotspot web page displays 3 Enter the administrator login password The default password is attadmin The password is case sensitive The...

Page 41: ...reate a new guest password each time you power on the mobile hotspot select the Generate Passphrase check box The Save and Cancel buttons display at the bottom of the page 8 Click the Save button A message displays telling you that to save this change your device must restart Wi Fi connections 9 Click the Save button Your settings are saved All devices that were connected must reconnect with the n...

Page 42: ...o the mobile hotspot launch a web browser 2 Enter http attwifmanager The mobile hotspot web page displays 3 Enter the administrator login password The default password is attadmin The password is case sensitive The home page displays 4 Select Wi Fi Connect 5 Click the Edit button for the main Wi Fi or for the guest Wi Fi network 6 In the Encryption menu for main Wi Fi or guest Wi Fi select a secur...

Page 43: ...password and you are responsible for charges incurred Best practice is not to select this option The Save and Cancel buttons display at the bottom of the page 7 Click the Save button A message displays telling you that to save this change your device must restart Wi Fi connections 8 Click the Save button Your settings are saved 9 Reconnect your Wi Fi devices if necessary using the new Wi Fi creden...

Page 44: ...the Mobile Hotspot Web Page Login Settings Content Filter Levels Block Access to Websites Allow Access to Websites Block or Unblock Connected Devices Set Up an Internet Access Schedule Manage the Mobile Hotspot Screen Passcode Lock Turn On Read Only Mode From the Mobile Hotspot Web Page Activate SIM Security Enable Port Forwarding Enable Port Filtering ...

Page 45: ...wser 2 Enter http attwifmanager The mobile hotspot web page displays 3 Enter the administrator login password The default password is attadmin The password is case sensitive The home page displays 4 Select Settings General Device 5 In the Wi Fi Manager field change the URL used to connect to the mobile hotspot When you change settings the Save and Cancel buttons display 6 In the Admin login field ...

Page 46: ...web page and be connected to the Internet To enable content filtering 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifmanager The mobile hotspot web page displays 3 Enter the administrator login password The default password is attadmin The password is case sensitive The home page displays 4 Select Security Content Filters The Conte...

Page 47: ... settings are saved Block Access to Websites You can use website filters to block access to websites that you specify You can also allow unrestricted access on specific computers and devices To block access to a website 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifmanager The mobile hotspot web page displays 3 Enter the administr...

Page 48: ...e Save button Your settings are saved Allow Access to Websites You can use website filters to set up a list of websites that can be accessed through the mobile hotspot broadband Internet connection You can also allow unrestricted access to specific computers and devices To set up website filters 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter ...

Page 49: ...cted access on specific computers or devices complete the Name and MAC Address fields and click the button 8 Click the Save button Your settings are saved Block or Unblock Connected Devices You can block specific devices from connecting to the mobile hotspot View Connected Devices From the Mobile Hotspot To view the connected devices from the mobile hotspot 1 To wake the device press the Power but...

Page 50: ...eb page displays 3 Enter the administrator login password The default password is attadmin The password is case sensitive The home page displays 4 Select Wi Fi Connect The Connected Devices section of the page displays a list of devices connected to your network If you notice a Wi Fi device that you do not recognize you can block that device from connecting to your Wi Fi network Block Device Acces...

Page 51: ...To block device access 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifmanager The mobile hotspot web page displays 3 Enter the administrator login password The default password is attadmin The password is case sensitive A list of devices connected to the main Wi Fi and guest Wi Fi networks displays on the home page 4 Click the devi...

Page 52: ...p the Unblock button The device is no longer blocked Unblock a Device From the Mobile Hotspot Web Page To unblock a device from the mobile hotspot web page 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifmanager The mobile hotspot web page displays 3 Enter the administrator login password The default password is attadmin The passwor...

Page 53: ...e home screen displays 3 Tap the Wi Fi button 4 Select Devices The Connected Devices screen displays 5 Tap the Blocked Device List button The Blocked Device List screen displays Devices display when the Blocked Device List feature is set to ON View a List of Blocked Devices From the Mobile Hotspot Web Page To view a list of blocked devices from the mobile hotspot web page 1 From a computer or Wi F...

Page 54: ...t for the times you specify in schedule rules Schedule rules automatically repeat weekly When the Internet access is blocked according to the schedule an icon displays on the lock screen In this mode you can still connect to the mobile hotspot over Wi Fi To set up an Internet access schedule from the mobile hotspot web page 1 From a computer or Wi Fi device that is connected to the mobile hotspot ...

Page 55: ...hotspot is turned on and when you wake it After you set up this passcode you must enter it to unlock the lock screen to access the mobile hotspot home screen and menus Set the Screen Passcode Lock From the Mobile Hotspot To set the screen passcode lock 1 To wake the device press the Power button 2 Tap the Home button The home screen displays 3 Tap the Security button The Security screen displays 4...

Page 56: ... connected to the mobile hotspot launch a web browser 2 Enter http attwifmanager The mobile hotspot web page displays 3 Enter the administrator login password The default password is attadmin The password is case sensitive The home page displays 4 Select Security General 5 Select the Passcode button The page adjusts 6 Enter the passcode to unlock the mobile hotspot lock screen 7 Click the Save but...

Page 57: ...ager The mobile hotspot web page displays 3 Enter the administrator login password The default password is attadmin The password is case sensitive The home page displays 4 Select Security General The Screen Passcode page displays 5 Click the Passcode button to turn off the passcode 6 Click the Save button Your settings are saved Reset the Screen Passcode You can log in to the mobile hotspot web pa...

Page 58: ...code button 6 Enter the new passcode and click the Change button 7 Click the Save button Your settings are saved Turn On Read Only Mode From the Mobile Hotspot Web Page Turning on Read Only mode prevents you or others from changing settings directly from the mobile hotspot touch screen When Read Only mode is on you must log in to the mobile hotspot web page if you want to change the settings To tu...

Page 59: ...ivate SIM security 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifmanager The mobile hotspot web page displays 3 Enter the administrator login password The default password is attadmin The password is case sensitive The home page displays 4 Select Settings Mobile Broadband SIM Security The SIM Security page displays 5 Click the Act...

Page 60: ...a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifmanager The mobile hotspot web page displays 3 Enter the administrator login password The default password is attadmin The password is case sensitive The home page displays 4 Select Settings Router Port Forwarding 5 Select the Enable radio button The page adjusts 6 Enter the following port fo...

Page 61: ...sword The default password is attadmin The password is case sensitive The home page displays 4 Select Settings Router Port Filtering 5 From the Port Filtering list select one of the following Block List Specific applications and services are not allowed to access the Internet block list Allow List Only specific applications and services are allowed to access the Internet allow list Only one list a...

Page 62: ...lowing topics Extend Battery Life View Details About Your Mobile Hotspot Back Up and Restore Mobile Hotspot Settings Configure Mobile Broadband Enable DMZ Set LAN Options Update Mobile Hotspot Software and Firmware Turn Tethering On and Off From the Mobile Hotspot ...

Page 63: ...If the devices that you are connecting to your Wi Fi network are always close to your mobile hotspot shorten the Wi Fi range Set the standby timer to a shorter period to minimize the wait time when no devices are connected to either Wi Fi network before going into standby mode the Wi Fi radios turn off Note When you change the Wi Fi settings any devices connected to the mobile hotspot are disconne...

Page 64: ...Settings button NEW 4 Tap the Display button A screen shows the current display settings 5 Slide the Screen Brightness setting to the brightness that you want Your settings are saved 6 Tap the Display Timeout button The Display Timeout screen displays 7 Tap the radio button for the selection that you want Your settings are saved Set the Display to Increase Battery Life From the Mobile Hotspot Web ...

Page 65: ...select a shorter time period 6 Click the Save button Your settings are saved Turn Off Wi Fi When the Hotspot Is Tethered Use USB tethering to connect to the Internet from supported computers with a USB cable and charge the mobile hotspot battery at the same time Figure 5 Use the USB cable to tether the mobile hotspot to your computer Turn off USB tethering if you only want to charge your mobile ho...

Page 66: ...p the Tethering button The USB Tethering screen displays 5 Tap the USB Tether Only Disables Wi Fi radio button Your settings are saved View Details About Your Mobile Hotspot You can view details about your device such as the model number software version and IMEI International Mobile Station Equipment Identity View Details About Your Device From the Mobile Hotspot To view details about your device...

Page 67: ...vice From the Mobile Hotspot Web Page To view details about your device from the mobile hotspot web page 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifmanager The mobile hotspot web page displays 3 Enter the administrator login password The default password is attadmin The password is case sensitive The home page displays ...

Page 68: ...he same settings on all of your devices You can also save your settings before resetting to factory defaults or changing the settings Back Up Mobile Hotspot Settings To back up mobile hotspot settings 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifmanager The mobile hotspot web page displays 3 Enter the administrator login password...

Page 69: ...is saved to your Downloads folder Restore Mobile Hotspot Settings To restore mobile hotspot settings 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifmanager The mobile hotspot web page displays 3 Enter the administrator login password The default password is attadmin The password is case sensitive The home page displays ...

Page 70: ...adband You can configure mobile broadband settings to view WAN details such as the active network connection status and signal strength You can also adjust these settings to establish which users and applications can access your network Enable IP Pass Through Mode To turn off the mobile hotspot router functionality and assign the network IP address directly to the attached device enable IP pass th...

Page 71: ...ss through mode 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifmanager The mobile hotspot web page displays 3 Enter the administrator login password The default password is attadmin The password is case sensitive The home page displays 4 Select Settings Router Basic 5 In the LAN section select the IP Passthrough Mode Enabled radio ...

Page 72: ...mputer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifmanager The mobile hotspot web page displays 3 Enter the administrator login password The default password is attadmin The password is case sensitive The home page displays 4 Select Settings Router Basic 5 In the LAN section select the VPN Passthrough On radio button 6 Click the Save button Your ...

Page 73: ...or another network 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifmanager The mobile hotspot web page displays 3 Enter the administrator login password The default password is attadmin The password is case sensitive The home page displays 4 Select Settings Mobile Broadband APN The APN screen displays 5 Click the Add button 6 Enter ...

Page 74: ...oes not support IPv6 10 Click the Save button The entry is added to the table Select an APN to Use To select an APN to use 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifmanager The mobile hotspot web page displays 3 Enter the administrator login password The default password is attadmin The password is case sensitive The home page...

Page 75: ...d Enable DMZ In a demilitarized zone DMZ network configuration a computer runs outside the firewall in the DMZ This computer intercepts incoming Internet traffic providing an extra layer of protection for the rest of the network and sending all incoming data to a particular IP address To enable the DMZ and designate a computer to screen incoming traffic 1 From a computer or Wi Fi device that is co...

Page 76: ...this address is 192 168 1 4 If the mobile hotspot is connected using Wi Fi the first Wi Fi client s IP address is usually 192 168 1 74 8 Click the Save button Your settings are saved Set LAN Options To set the mobile hotspot s LAN options 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser Enter http attwifmanager The mobile hotspot web page displays 2 En...

Page 77: ...utton the servers use the DNS relay specified by the Internet provider 5 Click the Save button Your settings are saved Update Mobile Hotspot Software and Firmware The mobile hotspot automatically checks for new software or firmware updates once a week If an update becomes available the mobile hotspot displays an alert You can also check for updates manually without receiving an alert Update in Res...

Page 78: ...ress the Power button 2 Tap Home button The home screen displays 3 Tap the button and then tap the Settings button NEW 4 Tap the Software button The Software Update screen displays 5 Tap the Check for updates now button 6 If an update is available tap the Start Download button The update downloads 7 Tap the Update now button to install the update After the update install completes the mobile hotsp...

Page 79: ... update is available 6 If an update is available click the Start Download button The update downloads 7 Click the Update now button to install the update After the update install completes the mobile hotspot reboots Turn Tethering On and Off From the Mobile Hotspot Your mobile hotspot can connect to a computer with the micro USB cable using a tethered connection You can turn tethering on and off T...

Page 80: ... the Settings button NEW 4 Tap the Tethering button The USB Tethering screen displays 5 Tap the USB Tethering button A message displays telling you that for you to save these settings your device must restart 6 Tap the OK button The mobile hotspot restarts and your new setting takes effect ...

Page 81: ...estions This chapter provides answers to possible questions about your mobile hotspot Questions About Connecting and Disconnecting Devices and Accessing the Internet Questions About the Mobile Hotspot Web Page General Questions ...

Page 82: ...et If you are connected to the mobile hotspot but cannot connect to the Internet try the following suggestions Check the display status on the mobile hotspot s LCD screen Make sure that network coverage is available in your area Make sure that your micro SIM card is active and enabled with data services Wait one to two minutes for the mobile hotspot to initialize Confirm that your account is activ...

Page 83: ... connected devices displays on the home page What do I do if the No Signal icon displays If the No Signal icon displays make sure that you are in your network service provider s coverage area Why can t my device access the mobile hotspot web page when connected to a VPN If you are using your mobile hotspot while connected to a VPN you might not be able to access the mobile hotspot web page using h...

Page 84: ...r update the default connection profile To check the default connection profile settings 1 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 2 Enter http attwifmanager The mobile hotspot web page displays 3 Enter the mobile hotspot password The default password is attadmin The password is case sensitive The home page displays 4 Select Settings Mobile Broa...

Page 85: ...a corner stretch it back across the corner and the back cover seals correctly Why isn t my battery charging If you are in a low coverage area are transferring a lot of data or left the mobile hotspot in a hot location the internal temperature of the mobile hotspot can rise above 45 C In these conditions the battery cannot be charged due to safety limits with lithium ion battery technology Check to...

Page 86: ... still powered on To wake the mobile hotspot press and quickly release the Power button How do I find my computer s IP address The steps for finding your computer s IP address depend on the operating system If your device runs an operating system not listed here see the appropriate operating system documentation To find the IP address on a Windows 7 Windows Vista or Windows XP device 1 Open the co...

Page 87: ...k the device links to display IP and MAC addresses The steps for finding a device s MAC address depend on the operating system If your device runs an operating system not listed in the following procedures see the appropriate operating system documentation To find the MAC address on a Windows 7 Vista or XP device 1 Open the command prompt window a Select Start Run b Enter cmd or command and click ...

Page 88: ... t appear in the list of networks If you do not see the mobile hotspot s Wi Fi networks from your Wi Fi enabled device try these suggestions Refresh the list of networks If the LCD screen is dark the Wi Fi radio might be asleep Press the Power button to wake the mobile hotspot If the mobile hotspot is tethered to your computer make sure that Wi Fi is set to stay on when the mobile hotspot is tethe...

Page 89: ...roubleshooting This chapter provides suggestions for troubleshooting problems that might arise when you are using your mobile hotspot The chapter covers the following topics View Alerts Reset the Mobile Hotspot ...

Page 90: ...d You can unlock the SIM To unlock the micro SIM card from the mobile hotspot web page 1 Contact customer service for the PIN to unlock the micro SIM card 2 From a computer or Wi Fi device that is connected to the mobile hotspot launch a web browser 3 Enter http attwifmanager The mobile hotspot web page displays 4 Enter the administrator login password The default password is attadmin The password...

Page 91: ...ntact customer service for assistance Table 2 Connection alerts Alert Description 8 Operator determined barring 25 LLC or SNDCP failure 26 Insufficient resources 27 Missing or unknown APN 28 Unknown PDP address or type 29 User authentication failed 30 Activation rejected by GGSN 32 Service Option not supported 33 Service Option not subscribed 34 Service Option temporarily out of order 36 Regular d...

Page 92: ...9 Information element non existent or not implemented 100 Conditional IE error 101 Message not compatible with the protocol state 111 Protocol error unspecified 256 Invalid Connection ID 258 Invalid PRI NSAPI 259 Invalid Field 260 SNDCP Failure 261 RAB Setup Failure 262 No GPRS Context 263 PDP Establish Max Timeout 264 PDP Activate Max Timeout 265 PDP Modify Max Timeout 266 PDP Inactivate Max Time...

Page 93: ...et the mobile hotspot any currently connected devices lose access and must be reconnected after the mobile hotspot restarts Reset the Mobile Hotspot From the Mobile Hotspot To reset the mobile hotspot to its factory settings 1 To wake the device press the Power button 2 Tap the Home button 3 Tap the button and then tap the Settings button NEW 4 Tap the About button The About screen displays 5 Tap ...

Page 94: ... a web browser 2 Enter http attwifmanager The mobile hotspot web page displays 3 Enter the administrator login password The default password is attadmin The password is case sensitive The home page displays 4 Select Settings General Software and Reset 5 Click the Reset button A message displays telling you that devices currently connected will lose Internet access 6 Click the OK button The mobile ...

Page 95: ...95 A A Specifications This appendix covers the following topics Mechanical Specifications Environmental Specifications ...

Page 96: ...able 4 Recommended operating and storage temperatures Environment Temperature Operating temperature 0 C to 35 C 32 F to 95 F Storage temperature 10 C to 60 C 14 F to 140 F Table 3 Physical dimensions Parameter Dimension Weight 132 g 4 66 oz Length 112 mm 4 41 in Width 69 mm 2 7 in Thickness 15 mm 59 in ...

Page 97: ... parked outdoors Batteries may get warm while charging and discharging this is normal behavior for all batteries Use the AC adapter and the USB cable that came with this device Use the latest firmware check for updates on a regular basis Device performance and runtime are affected by workload or usage Higher workloads or usage can lead to higher battery temperatures and faster battery power consum...

Page 98: ...ools Do not disassemble or modify batteries Do not use a battery for anything other than its intended purpose Appropriate Batteries and Chargers Use only approved batteries in the device Only purchase products and accessories recommended by NETGEAR or your carrier Use of unapproved batteries products or accessories will void your warranty Do not use incompatible batteries and chargers Some website...

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NETGEAR AirCard 815S, User Manual

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